Name: State Farm Auto Insurance
Rating: 4.1

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Druw Bernal Mesa, AZ

I have been with State Farm auto insurance for the past 18 years. What’s your name I have only been in one accident. Mike was Amazing through the entire situation, and treated me more like family than a client. Having a son that will turn 16 soon, I am confident I will get the best rate and the best service through State Farm

6 years ago

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Landon Robison Layton, UT

My wife and I love state farm! We have had a few different cars insured with them at various time, and they always make the change simple for us. And we never have to worry about random fees or anything like that; they are always very upfront about costs. Great company.

6 years ago

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Jeri Bryant

I experienced state farm for the first time last year when they beat my existing company in pricing for my auto insurance but sadely they increase my insurance when it was time to renew with no fault of myown to by 38 dollars monthly. When asked why the change and if it could go down they said it was due to the climit of the country. Why should I eat the cost for issues across the country. I always thought they were high but now I know I was right. very disappointed.

1 year ago

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TC B Florissant, CO

I had this insurance in Alaska. It seemed to have the best rates in Alaska but quickly those rates constantly fluctuated, and I did not understand why when no claims were filed and I had no tickets. It was frustrating that every time I turned around my rate was increasing with no valid reason and I never received explanations. I ended up going back to Geico for a short time before landing with USAA.

1 year ago

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M T Chicago, IL

My auto insurance and agent have been very helpful. The agent is the reason I remain with this company, excellent customer service and great coverage on my car.

1 year ago

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Life of Frog South Bend, IN

Beware, they are the most expensive auto insurance company in the country. They WILL drop you as a customer after your first claim. Agents won't even consider letting you stay on as a customer if you have made a claim on your policy and they paid it out. You'll be dropped and forced to find another insurance company. Had State Farm for several years, my car was totaled when a drunk driver hit my car and injured me. Because I have full coverage loan payoff, SF had to pay my car loan off and then they dropped me as a customer even though the accident wasn't my fault.

2 years ago Edited October 28, 2022

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Robert Mott

My agent is the best! I was one of her first clients and she has been great for years. She has helped me save money a few times. I have always trusted State Farm.

2 years ago

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James Richards Los Angeles, CA

About 30 years ago I had a car wreck which wasn't my fault. Other people hadn't insurance, and state farm stepped in and settled withe lawsuit and took care my hospital bills and even granted money so I was able to buy a new car.

2 years ago

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Barbara Revolta

Regardless of its a dead battery, small dent, stalled vehicle they are always there for you. Also their online service is great with chat, auto pay and information lookup.

4 years ago

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Rita

They said one payment bounced then they tell me that the house insurance that I thought I had thru them I don’t have house insurance. I was told my rate monthly would stay about the same since I was taking a bechike off and adding the house insurance on But it stayed the same even tho I took a vechile off. Then they say that they didn’t know I moved well if I got house insurance through you wouldn’t I have anew addresse which was given to them when I got my house insurance or thought I got my house insurance. Now they say I owe them $400+ dollars. No I’m getting someone else and I don’t recommend them to anyone that wants insurance at a decent rate and if u want insurance that u put ur trust in to do what they say they r going to do.

4 years ago

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Sadie Kennedy

They overcharge those customers whom have been with them for years. They're not transparent with the discounts for customers who drive less than 5000 miles - they just say they have applied discount - but not what it was and how they arrived with the amount. Looking at changing my car insurance co.

4 years ago

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Tessa Sagarino Tallahassee, FL

Car got totaled and within 12 hours, State Farm had me a new rental car and was already going after the offender's insurance for my new replacement car.

4 years ago

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Cade Boudreaux , FL

I personally had a bad experience with SF. They were very expensive and went up on rates without telling us. I ended up leaving because of this and would not recommend them.

4 years ago

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Tiffany Nguyen Ashburn, VA

I have been using State Farm as our insurance and I believe it’s the best insurance company out there. The company services are extremely great and I appreciate the care they put in for the customers

4 years ago

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Mickey Mangum Long Beach, MS

I had State Farm auto for year and it was always a great company. All claims were resolved quickly and I was always happy with the service and my local agent. Good company.

4 years ago

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JAMES C BRADFORD

My experience with this company and their personnel has always been positive for customer service and in response to any claims I have had in the past.

5 years ago

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Lesa Burgess Pleasant Grove, UT

My car insurance has been State Farm for many years. Overall, I've always had a great customer service experience with them. I’ve had to deal with them and I never had an awful customer service experience.

6 years ago

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Don & Sue Sue Applegate Altadena, CA

We've dealt with John Diehl for many years. He's always been there for us and helped us in anyway he can. His office is always available and comes through for us.

6 years ago

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peggy San Antonio, TX

Always pleasent. Very helpful. Never ever rushes you. Yyou feel like there onlt costumer. Prices are good.Quick to set things up for repairs and good follow up.

6 years ago

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Michael Conner

All insurance companies are about the premiums being paid you pay for 25 years with a company and your late for unknown reasons they inform buy a little nasty gram with payment due as indicated or you will be canceled after all of this time and care from your agent.

6 years ago

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scott

Excellent customer service. The only complaint I have is the usual big insurance attitude that reflects the corporate culture more than my personal experience. I've been with State Farm for over 20 years

6 years ago

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Kenneth Barbano

They have been the best price for the coverage and seem to get good service and communication regularly. I must add that I have not had a reason to file any claims.

6 years ago

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Doug S.

I was recently forced from the road by a driver and the State Farm company refused to press that issue when they decided to pay the claim by the person with whom I collided. I have good reason to believe that the decision of the other party to turn right, even though they had a left-turn signal on, was the proximate cause of that collision. State Farm's corporate office disagreed, even though I had a witness in the car with me. I did not have comprehensive/collision coverage; however, had State Farm chosen to even call my witness they might have determined them at fault rather than believing the claims of the party with whom I collided. They did not, they only had the COMPANY'S bottom line at heart, not their customers. I will from now on refuse to consider State Farm for my auto coverage.

6 years ago

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Misty Atkins

I had to switch agents to begin with. The agent I am with now has changed my negative outlook to a positive. I can not give it 5 stars due to the horrible experience with the first agent Trey W

6 years ago

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Doyal Stewart Salt Lake City, UT

I was with State Farm for many years, had all of my children on it as they got older as well. About ten years ago I was hit as a pedestrian by a car. I had the little pedestrian light to go and everything. I had to be rushed to the hospital and have had major leg and back issues all of these years. State Farm was both of our insurances. It took years in courts, and I didn't receive what I needed. My work requires me to be physically capable, and I was not able to work for a long time because of this wreck. I lost the home I built with my wife and raised my children in because of this wreck. When State Farm decided that I didn't deserve the help I needed to put my life back together after this person hit me with their vehicle, I decided it was time to move on. I would never recommend anyone use them.

7 years ago

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Scott Pratt

Playing games with coverage and hometown State Farm was more interested in vacation and never answered questions. We were under insured

3 months ago

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AlisaD Salt Lake City, UT

Best teen driving insurance we found when we researched. Also much cheaper not only for our cars, but for our recreational vehicles also. Friendly agents that are always willing to answer questions.

2 years ago

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Brent Thurgood Spanish Fork, UT

I've been with State Farm for over 30 years. My local State Farm agent has always been helpful. Recently I broke down in a remote area and my agent helped figure out the best way to get my vehicle towed to a certified dealer instead of having to pay for expensive repairs at a local repair shop.

2 years ago

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Valerie Peterson Herriman, UT

We had insurance with State Farm for several years but recently changed when we had to add a teenager to our policy. When we were customers of State Farm, we enjoyed the service and found our agent to be easy to work with and helpful when we needed questions answered or services.

2 years ago

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Luke Swierczynski Waterford, MI

Had them for a while on two vehicles. No complaints on the service or coverage received but docking 1 star for them not being competitive or willing to match the provider I ended up leaving them for. Never had to make a claim so no input on that.

2 years ago

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W. Schmidt Olanta, SC

After being with this company for approximately fifteen years, I discontinued their service. They did have the most reasonable auto and life insurance at that time. However, they increased my auto insurance without informing me, debited the increased amount from my account, thereby causing an overdraft in my account. I discontinued their service directly following this issue. Previous to this, I had filed an accident claim against another State Farm insured and State Farm pretty much called my claim bogus and me a liar. I had to fight to get my car repaired.

2 years ago

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Rose Chevelon Tallahassee, FL

I currently have Statefarm auto insurance and i love them. The workers are so nice and helpful. I have roadside assistance and that helps me big time especially when I locked my keys in the car.

3 years ago

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Brandon Berwyn, IL

I have them right now and am pretty happy with them so far. Customer service is helpful and informative. Rates, when I last shopped around, where the cheapest for what I'm getting. This of course considering a reputable insurance company. You can always get cheaper but you get what you pay for.

3 years ago

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Art Reno, NV

In many years of dealing with insurance companies, I have discovered they start you out with a "teaser" rate and constantly increase the premium, even with no claims. If you are on one of those auto pay deals, you might never notice the increases. That happened to me with AAA, and I never signed up for auto pay with anybody again. Then I went to Geico and the same thing happened. Now, with State Farm, it is happening again. New insurance company time!

3 years ago

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Yael Lynchburg, VA

I have had State Farm auto insurance for years in the past and lost their products and services. One of the best customer service teams to work with in the industry, highly recommend to family and friends.

3 years ago Edited September 21, 2021

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David Cape Coral, FL

After being with many insurance companies, I can make a comment about most of them. State Farm has been one of the best. For me, the prices are unbeatable. They respond well to problems and are easy to work with. The product is good and versatile. I have had many companies try to switch me over but no one even comes close to their prices.

3 years ago Edited September 14, 2021

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paul desvignes Atlanta, GA

I've been a customer of State Farms for over 20 years in Metro Atlanta. Every relationship has its highs and lows but for me State Farms has been a "Good Neighbor " from day 1. My agent has been my source of financial stability over the years in helping me tailor my insurance needs to protect my family, properties, vehicles, and investments.

3 years ago

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loren Riverton, UT

My family has only used State Farm, and we have been so impressed. Whenever we need something, we can call and are transferred to a well trained and polite agent. They want to give you what’s best for a great price.

3 years ago

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Autumn Mccard American Canyon, CA

I have been with StateFarm for over a decade and they have always been wonderful! I have never had any issue with them and when it comes to financial hardships they will work with you !!

3 years ago

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GCeres Washington, NC

The agents I've used from State Farm have always been well informed and are extremely friendly. That's pretty much where the good starts and the rip offs begin. Since they exist as most insurance companies do on an employee pay scale of commissions their agents do try to use pressure tactics to get you into plans that are unnecessary. They also do not do price comparisons like Progressive does. As a result I was paying roughly $1,500 EXTRA a year to State Farm for IDENTICAL coverage I later found through Progressive. Their price gouging for coverage that was the same elsewhere at almost 80% cheaper costs make them an untrustworthy company in my opinion.

3 years ago

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Barbara Porter CA

We had State Farm Insurance for our multiple cars and our houses for over 20 years. Loved our insurance agent, Rob R. He was wonderful and treated us like family. Took care of any issues we had quickly and efficiently.

3 years ago

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Sharla Bursey Azle, TX

I have been a customer of State Farm for over 20 years. They are always available when I need them. They take care of my every need . They are always friendly and helpful.

3 years ago

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Alymira S Ford

I like that the are a nationwide company. I have had insurance with them for several years. When my chosen agent retired I have Been unhappy that they have bounced me around and changed my agent 3 or 4 times in the last 2 years. they have always provided excellent service so I have stayed with them. but I haven't really gotten to now my carrier agent in the last 2 years.

3 years ago

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Olivia Russell Georgetown, SC

I had great car insurance and thought it couldn't get any cheaper. The State Farm Agent accepted the challenge and Beat it by $150 a month ( have 5 vehicles, 2 work vehicles, 3 drivers)

3 years ago

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Tim Hinds Santee, CA

I have been with StateFarm since 1980, same agent, Bob L. Service is outstanding. I gave also never had a claim questioned or denied. I have complete trust in this company.

3 years ago

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Candis Hitchcock Denver, CO

I have been with State Farm for 40 years and they are fast and efficient and friendly. They have always stood by me during claims. State Farm continues to keep me in the loop for discounts and will message me.

3 years ago

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Shaye Mora Rock Island, IL

State Farm has been a wonderful company to work with and see grow. I trust State Farm will all of our real estate business. They are very responsive and take care of things quickly.

3 years ago Edited September 14, 2021

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Brian DeVos Boiling Springs, SC

Coverage is very good, but after being a customer for 30 years, they raised our rates and dropped my teenage daughter. She had no claims, but 1 year after accepting her for coverage they went back 15 years on us as parents and penalized her for us having windshield claims and a couple other comprehensive coverage claims that had nothing to do with her. The rates are good but that is because they only want paying clients without claims.

3 years ago

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Beth Torgerud Rochester, MN

I like that if I need to talk to someone in person, they are close by. If I call them, I get an answer right away. I feel like they are never too busy or that I have to wait to be seen/heard.

3 years ago

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Jodianna Tallahassee, FL

I love how much trust I have with state farms auto insurance. My entire family has their auto insurance plan. They can work out different plans that fits you best and make sure you get a great price. I have full coverage.

3 years ago Edited November 2, 2021