AAA

5.2

Overall Score

33 User Reviews

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The American Automobile Association, or AAA, started as a driver and road safety organization in the early 1900s and has developed into today's highly recommended auto insurance company in Northern California, Nevada and Utah. The headquarters remain in California, and reports state that over four million policies are active.

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#11 AAA Logo AAA

5.2

Overall
Score

33 User Reviews

The Good

  • Coverage features
  • Discounts
  • File/track claims

Coverage Features

AAA currently covers the following in their auto coverage plans:

  • Collision
  • Comprehensive
  • Bodily injury
  • Medical payments
  • PIP
  • Underinsured
  • Uninsured
  • Rental Reimbursement
  • New Car Added Protection

Discounts

The AAA membership discount is one of the best in the industry. There are also various discounts available depending on a car's features, such as passive restraint and anti-theft features. Policy holders will receive a 15% discount when holding both auto and home insurance.

  • Membership
  • Multiple-car
  • Antitheft
  • Good drivers
  • Good students
  • Pay in full

File/Track Claims

Claims are able to be filed and tracked through the company's website. Additionally, reps are standing by 24/7 to file claims on the policy holder's behalf via the phone. In 2011, AAA released a step-by-step guide to help car owners know what to do at the scene of an accident.

 

The Bad

  • Service coverage
  • Discounts
  • Price range

While AAA helps insure millions of drivers across the country, there are missing features that need to be examined. These factors may be a deal breaker for a number of drivers. Prior to making a decision, prospective clients should analyze the following:

Service Coverage

This insurance company's insurance policies are only valid for auto insurance in 3/50 states: California, Utah and Nevada. Roadside assistance and AAA membership is available throughout the continental United States.

Discounts

While they do offer a discount for auto coverage bundled with home, they don't appear to offer any discounts such as safe driver and accident forgiveness discounts.

Price Range

On average, an AAA auto insurance policy costs $121 per month.

The Bottom Line

AAA covers a large variety of situations and accidents, and provides that information specifically on their website. However, only residents of Northern California, Utah and Nevada are eligible for these services, even though the company has a national presence for roadside assistance and auto repairs. The price estimate we got was a little higher than average. We recognize this comes with the added perks of AAA's unique and longstanding roadside assistance and repair networks, so if that's your priority, it might be worth the extra cost.

User Reviews

4.2

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6

Sheryl Imperi

February 12th, 2018 Willis, MI DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Cost of insurance is high & how they use credit report rather then payment histories rate me

Helpful?

10

Anonymous

February 12th, 2018 Houston, TX DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

They have always treated me well. The customer service is great and whenever I call on them, I'm treated with top priority.

Helpful?

8

Ann Dickinson

February 12th, 2018 Lake Elsinore, CA DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

I feel that AAA is trustworthy and confident in all products they offer. As a member I am able to renew my car registration and worry free if my car breaks down on the side of the road. I'm also able to arrange for travel through AAA as well rest easier knowing my home insurance covers all my needs.

Helpful?

Verified Customer

10

Judith Clark

February 1st, 2018 San Jose, CA DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

I've been with them for years, at least 45. Premiums are fine. Have had to use them very little, but service has been good and fair.

Helpful?

Verified Customer

10

Kathryn Crawford

February 1st, 2018 Fullerton, CA DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

They have been our auto and homeowner insurance company for decades. Always fair. A totaled out car was handled beautifully. Recent water leak in downstairs bathroom was also handled wonderfully. Adjuster came out, the people they referred out were wonderful and everything was repaired to my satisfaction.

Helpful?

6

Diana

January 26th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Rude staff and salesman, good road service

Helpful?

10

Michael Hildebrand

January 26th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

30 years of flawlessly dedicated service

Helpful?

10

Patty Knight Knight

January 22nd, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Fair, quick to resolve claims. Follw up is excellent

Helpful?

10

liz

January 22nd, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

They have been helpful in all my needs!!

Helpful?

10

Linda finley

January 22nd, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

THEY ARE ALWAYS THERE WHEN YOU NEED HELP

Helpful?

2

R

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

They raise your ins $2 and then give you $1 reward back and brag about it!!!

Helpful?

10

art

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

I never have had a problem warn I have called all my questions have been answered.

Helpful?

10

Jean C

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

I was in a car accident. Everything was handled really well including prompt payment of my medical bills and a pretty fair value paid for my totaled car.

Helpful?

10

Donna Shanahan

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Responsive, quick with answers + help, rewards driver for responsible driving + price

Helpful?

10

Patti N

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

They are friendly, accommodating and have decent prices.

Helpful?

10

Robert Waldron

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

good company easy underwriting forgiveness and value

Helpful?

10

Alfredo Heredia

January 15th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Quick support over the phone. Interested in helping me save through discounts.

Helpful?

10

Anonymous

January 9th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Never had any reason for complaints. Customer is treated with respect.

Helpful?

2

Federico Trujillo

January 9th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

insurance rates increased yearly even thou no auto claims

Helpful?

10

Ernesto Lozano

January 9th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

everything went as planned had no problems coming or going

Helpful?

2

William Bailen

January 9th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Rates are reasonable, and they are responsive when needed .

Helpful?

8

Glen Williams

January 9th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Awesome customer service! And they're definitely not some cut fly by night cut rate insurance company!

Helpful?

10

Teresa Turner

January 9th, 2018 DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Good customer service and care. Quick phone service.

Helpful?

4

Jessica THayne

January 8th, 2018 Pleasant Grove, UT DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

they always cancel my insurance even after i have paid it.

Helpful?

2

Jason Thayne-Allred

January 8th, 2018 Pleasant Grove, UT DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Don't keep track of payments very well and don't follow through with what they say

Helpful?

10

Vincent Vizza

December 11th, 2017 Naperville, IL DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

My vehicle broke down in a parallel parking spot in Chicago. AAA guys were there within an hour, picked the car out of the parallel space, and gave me a ride with the vehicle over an hour away to my dealership. The workers were friendly and I enjoyed the ride. Awesome guys, great service.

Helpful?

8

Shalese

November 13th, 2017 Provo, UT DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Got locked out of my car and they were there in under 20mins.

Helpful?

8

Dale Zollinger

November 5th, 2017 Kaysville, UT DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Great customer service. Just hate how much it costs.

Helpful?

10

Pete

October 30th, 2017 Centerville, UT DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

AAA is very useful, my younger brother locked his keys in his car a while ago and we were able to call AAA and they immediately came and helped us unlock the car. It's worth it just for that.

Helpful?

10

Shelly Zollinger

October 29th, 2017 Kaysville, UT DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Always available for help when im stranded! Peace of mind

Helpful?

10

Ricky Nichols

October 24th, 2017 Las Vegas, NV DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Amazing service, always there when I need them no matter where you may be.

Helpful?

10

James OKeefe

October 24th, 2017 Folsom, CA DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

I've had good service for over 30 years.

Helpful?

9

George Perrier

October 24th, 2017 Fairfield, CA DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

very competitive pricing, customer service is excellent,

Helpful?