AAA
5.0
Overall Scorea month ago
AAA
Claim this Profile
BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.
The American Automobile Association, or AAA, started as a driver and road safety organization in the early 1900s and has developed into today's highly recommended auto insurance company in Northern California, Nevada and Utah. The headquarters remain in California, and reports state that over four million policies are active.
 State Farm Auto Insurance › | 8.9 Overall | |
 USAA Auto Insurance › | 8.5 Overall | |
 Geico Auto Insurance › | 8.4 Overall | |
| AAA › | 5.0 Overall |
The Good
- Coverage features
- Discounts
- File/track claims
Coverage Features
AAA currently covers the following in their auto coverage plans:
- Collision
- Comprehensive
- Bodily injury
- Medical payments
- PIP
- Underinsured
- Uninsured
- Rental Reimbursement
- New Car Added Protection
Discounts
The AAA membership discount is one of the best in the industry. There are also various discounts available depending on a car's features, such as passive restraint and anti-theft features. Policy holders will receive a 15% discount when holding both auto and home insurance.
- Membership
- Multiple-car
- Antitheft
- Good drivers
- Good students
- Pay in full
File/Track Claims
Claims are able to be filed and tracked through the company's website. Additionally, reps are standing by 24/7 to file claims on the policy holder's behalf via the phone. In 2011, AAA released a step-by-step guide to help car owners know what to do at the scene of an accident.
The Bad
- Service coverage
- Discounts
- Price range
While AAA helps insure millions of drivers across the country, there are missing features that need to be examined. These factors may be a deal breaker for a number of drivers. Prior to making a decision, prospective clients should analyze the following:
Service Coverage
This insurance company's insurance policies are only valid for auto insurance in 3/50 states: California, Utah and Nevada. Roadside assistance and AAA membership is available throughout the continental United States.
Discounts
While they do offer a discount for auto coverage bundled with home, they don't appear to offer any discounts such as safe driver and accident forgiveness discounts.
Price Range
On average, an AAA auto insurance policy costs $121 per month.
The Bottom Line
AAA covers a large variety of situations and accidents, and provides that information specifically on their website. However, only residents of Northern California, Utah and Nevada are eligible for these services, even though the company has a national presence for roadside assistance and auto repairs. The price estimate we got was a little higher than average. We recognize this comes with the added perks of AAA's unique and longstanding roadside assistance and repair networks, so if that's your priority, it might be worth the extra cost.
Disclaimer
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.
User Reviews
Had AAA for years and used it quite a few times. Even had to tow my Ford F-350 and had no problems. The driver even fit my family in his truck and got us home. Great service.
I can't count how many times I have had to call AAA to tow my car. It has been such a relief having them to count on. They are always so fast and I never have to worry about calling a tow truck or being stuck without a ride. I recommend AAA. They are great!
My mother-in-law gives me AAA every year for the past 10 years for Christmas. We have used it quite a few times it's saved us from being stranded on the freeway flat tires their service is quick they picked us up quick taking care of us gave us a ride home in their truck. They're always friendly they're very efficient there quick professional I will never be without AAA ever. I will recommend it to every single person that I know and I have recommended it to so so many people
I've been using AAA ever since I got my first car. There have been numerous times where I have needed a tow or locked my keys in my car, and they are always there to help in a timely manner with great customer service.
Everything is so easy to use. From the app, to the computer, or by phone. It has been a great service
Excellent cuastomer service and insurance rates
Cost of insurance is high & how they use credit report rather then payment histories rate me
They have always treated me well. The customer service is great and whenever I call on them, I'm treated with top priority.
I feel that AAA is trustworthy and confident in all products they offer. As a member I am able to renew my car registration and worry free if my car breaks down on the side of the road. I'm also able to arrange for travel through AAA as well rest easier knowing my home insurance covers all my needs.
Verified Customer
I've been with them for years, at least 45. Premiums are fine. Have had to use them very little, but service has been good and fair.
Verified Customer
They have been our auto and homeowner insurance company for decades. Always fair. A totaled out car was handled beautifully. Recent water leak in downstairs bathroom was also handled wonderfully. Adjuster came out, the people they referred out were wonderful and everything was repaired to my satisfaction.
Rude staff and salesman, good road service
30 years of flawlessly dedicated service
Fair, quick to resolve claims. Follw up is excellent
They have been helpful in all my needs!!
THEY ARE ALWAYS THERE WHEN YOU NEED HELP
They raise your ins $2 and then give you $1 reward back and brag about it!!!
I never have had a problem warn I have called all my questions have been answered.
I was in a car accident. Everything was handled really well including prompt payment of my medical bills and a pretty fair value paid for my totaled car.
Responsive, quick with answers + help, rewards driver for responsible driving + price
They are friendly, accommodating and have decent prices.
good company easy underwriting forgiveness and value
Quick support over the phone. Interested in helping me save through discounts.
Never had any reason for complaints. Customer is treated with respect.
insurance rates increased yearly even thou no auto claims
everything went as planned had no problems coming or going
Rates are reasonable, and they are responsive when needed .
Awesome customer service! And they're definitely not some cut fly by night cut rate insurance company!
Good customer service and care. Quick phone service.
they always cancel my insurance even after i have paid it.
Don't keep track of payments very well and don't follow through with what they say
My vehicle broke down in a parallel parking spot in Chicago. AAA guys were there within an hour, picked the car out of the parallel space, and gave me a ride with the vehicle over an hour away to my dealership. The workers were friendly and I enjoyed the ride. Awesome guys, great service.
Got locked out of my car and they were there in under 20mins.
Great customer service. Just hate how much it costs.
AAA is very useful, my younger brother locked his keys in his car a while ago and we were able to call AAA and they immediately came and helped us unlock the car. It's worth it just for that.
Always available for help when im stranded! Peace of mind
Amazing service, always there when I need them no matter where you may be.
I've had good service for over 30 years.
very competitive pricing, customer service is excellent,