Name: AAA
Rating: 4.3

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Emma Reading, PA

I've been a Triple A member for a long time. Approximately 20 yrs or more. I felt it was a good company. It may be a sign of the times we are going though but this company has more then dropped the ball in my opinion. They of course don't have the help, and if you do get someone there to help you, they are not experienced. I was told recently that they are going to do away with trip tixs and tour books and you will have to get everything on line...I don't like it at all.

3 years ago

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r vido Provo, UT

I once got a flat tire while I was driving and I didn't have a spare on me. Luckily, with their roadside assistance, they were able to quickly come out and help me

3 years ago

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Nancy Haney Greeneville, TN

My husband and I love AAA. Whenever I lock my keys in the car (which happens a lot unfortunately), or encounter a flat tire, I can always rely on AAA to be there!

3 years ago

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COLLEEN STARKE Lithonia, GA

TRIPPLE AAA IS VERY DEPENDABLE BUT THERE WERE TIMES WHEN I HAD TO WAIT FOR SEVERAL HOURS FOR A TOW TRUCK BUT I BELIEVE IT WAS BECAUSE IT WAS A BUSY TIME OF DAY. I DEPEND ON THEM AND 9/10 THEY HAVE NOT LET ME DOWN

3 years ago

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stoopidcow San Pedro, CA

AAA is on the pricier side, but their customer service is great. always responsive and even when going into the branch they are quick to response. If it wasnt for their price, i would give it a higher rating.

3 years ago Edited September 14, 2021

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Coila Crespin Paso Robles, CA

Recently had a problem with my new car having a defective battery, needed AAA for jump starts 3 days in a row before we figured out the problem. Very quick response time!

3 years ago

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Janalee Nielson Smithfield, UT

Whenever I’ve had to use my AAA service it has gone smoothly and I haven’t had to wait too long. I just wish the towing distance was further with a basic plan. I love getting the discount on hotel stays.

4 years ago

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Alyssa Hansel Tallahassee, FL

AAA is a great service, I think every car owner should have them! My favorite thing would have to e their friendly and accommodating customer service representatives!

4 years ago

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Mandie Bremer Moncks Corner, SC

My parents have AAA I don't have to worry if they are broke down or have a flat tire. They are always very helpful on helping them on whatever the case maybe.

4 years ago

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Dana Jefferson Atlanta, GA

Longtime customer and can't be without it... It pays for itself and more and highly recommend for anyone. Comes in handy for emergency situations and easy renewal.

4 years ago

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Matt Pioli Rochester, NY

AAA has not only helped us out with car issues....towing, rentals, etc, but has helped us with travel discounts as well. Such a great company for discounts!

4 years ago

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Tony Callaway Springfield, MO

There plus service is good but the basic will not tow you but a couple of miles. It's okay if you run out of gas or need a jump but that's about it. If you're going to get it get the plus.

4 years ago

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Kelly Poway, CA

I’ve been a AAA member for 28 years. The piece of mind it brings me is priceless. Not to mention the numerous times I’ve needed a jump or new battery or tow.

4 years ago

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Christina Underwood Portland, OR

Excellent company, dependable for all your mishaps. A sense of security when your on the road in whatever vehicle and know you’ll be taking care of by AAA

4 years ago

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Ali Clark-ElSayed Broomfield, CO

Every time that I have needed road-side assistance AAA was there to help with whatever my situation was. When I needed a jump-start at 10:00 pm, they were there within 20 minutes to help me out.

4 years ago

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Thomas Andersen Tallahassee, FL

Triple A has offered great and timely assistance. My parents bought AAA when I first got my license and they have always answered calls and provided help promptly.

4 years ago

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Rommie Bishop III Rexburg, ID

AAA was the insurance provider I went with when I lived in California and they covered my needs adequately the whole time I lived there... I was happy to have their roadside service as a backup.

4 years ago

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Kim Kunz Fallbrook, CA

They have helped me out more than once! I can change a tire myself, but on the side of the freeway with 2 small children in tow, Im so grateful for the quick, courteous help!

4 years ago

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Erika Douglas Cedar Fort, UT

AAA has always honored our insurance. And we feel like we have a fair price. However, we started with AAA because we live in a rural area and wanted roadside assistance. We have to pay extra for roadside assistance in our area because we don't live close to a city. This means we will probably be finding another insurance company soon.

4 years ago

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Leslie Comstock Sandy, UT

We have had AAA for over 30 years! Great way to have a peace of mind if you ever need help if your car breaks down. They have come to the rescue quite a few times!

4 years ago

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Allie Powell Long Beach, MS

They are such good people and very reliable. When my dad’s car broke down they came in 10 minutes! Glad I could have my AAA card to make sure I know I am covered.

4 years ago

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Claudina Moreau Fort Lauderdale, FL

I have had multiple times where I had to call them because of a jumpstart. Although they take a long time to get there, they do what needs to get done in order to have you ready to get home.

4 years ago

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Roberson Salt Lake City, UT

Triple A provides some of the greatest road side assistance out there. They are almost always available and will get to within a reasonable amount of time, membership prices are also feasible.

4 years ago

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Martha Gourley Pleasant Grove, UT

We have had AAA for many years. We have even purchased their services for our children. They have been extremely dependable and have helped us many times in an emergency.

5 years ago

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Summer Morris (Logan) Riverton, UT

I love AAA...when I need it. The problem is that I rarely need it and when I do, I don't have enough "mileage" or the distance I need help with, doesn't cover. We were literally stranded in Bear Lake and it was harder to get AAA to help than it was to do it on our own. That shouldn't have happened in my opinion

5 years ago

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Marc Provo, UT

They are great when I need them, it’s just not that often that I need them. If they had a month to month program I think I would be more inclined to keep them. They are great to work with when I need them and very customer friendly.

5 years ago

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Zac Marx Brighton, CO

AAA is always there for us. Whenever we need roadside assistance, we dont hesitate to ask for help from AAA. They have the best paying options and are family friendly.

5 years ago

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Barry Henline Logan, UT

Love my AAA insurance. I have used the free towing on multiple occasions and was very grateful to the hotline rep for their honesty and responsiveness to my inquiries.

5 years ago

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Rory Henrie Pleasant Grove, UT

I have been a AAA customer for several years. I have had to call them when my wife got a flat tire. Their response was fast and professional. I would recommend them to anyone.

5 years ago

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Lisa Queen Creek, AZ

Love the security I feel when being on the road. Love the discounts I’m allowed by being a member. Love the customer service. Thanks for being a great company.

5 years ago

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Jennifer Gilbert, AZ

I love AAA. I’ve been with them for 15 years and their roadside service is great. They’ve always been quick to respond when I’ve been in need of help. Highly recommend them.

5 years ago

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E S Meridian, ID

AAA is an excellent service. They provide reliable service and unlike your car insurance company, they won’t increase your rates if you have claims.

5 years ago

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Andrea Orangevale, CA

I have been member for over 25 years and have been very happy with AAA . I value the roadside assistance program and have used it many times with no issues.

5 years ago

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Virginia Rosenthal Pleasant Grove, UT

I have been a member of AAA for 18 years both in California and Utah. I love the reliability of their road-side assistance and their member benefits/discounts at retailers is a great bonus.

5 years ago

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Shawn American Fork, UT

My family has used AAA for many years. They would always give a discount to school teachers. Never really had to use them for any major accidents. But was helpful and easy to use when talking to customer service.

5 years ago

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Anthony Sgambati Rocklin, CA

We love our AAA insurance! All the services provided with our membership makes us feel supported by this company. Wouldn't have our car insurance with anyone else.

5 years ago

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Justin Knorr American Fork, UT

AAA has been very quick to respond to road assistance when we call them. The discounts at hotels are helpful too. The AAA agents are always knowledgeable and helpful.

5 years ago

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Marci Schramm Salem, UT

I have had AAA in the past and enjoyed it. I got a lot of travel books from them. I always just go with the most reasonable insurance company and I get a better rate from another company. I wish they would lower their rates so I could return

6 years ago

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Hannah Cummins Gilbert, AZ

AAA is one of the best insurances to have when you are in a bind. It's extremely helpful to have the ability to call for roadside assistance when needed.

6 years ago

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Karen Nelson Alpine, UT

I cannot say enough "good" about Triple A. Over the years they have basically "saved" my family's life. Every time we have needed them, they have been quick and efficient.

6 years ago

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Nancy Morales Gilbert, AZ

AAA has great customer service representatives that in my opinion are proficient in what they are doing. Get the information and get me the help I needed.

6 years ago

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Jeff Martin Layton, UT

Had AAA for years and used it quite a few times. Even had to tow my Ford F-350 and had no problems. The driver even fit my family in his truck and got us home. Great service.

6 years ago

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Robert Lino

They always take care of me and my family. My insurance rates keep going down.

6 months ago

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Aaron Anderson

Smooth claims process, affordable premiums, exceptional support. Highly satisfied with their service!

1 year ago Edited November 20, 2023

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Nick Catamia Pompano Beach, FL

What a joke. Waste of money. Left my daughter stranded on 95 for over 2 hours before calling back to say they have no one in the area to change a flat. Really? I95 in Palm Beach and you have npc one available. Cancelling this wast of money joke of a service plan.

3 years ago

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Jonathan Wilson Argyle, TX

Unhappy with AAA. Didn’t tell me of overages if I changed destinations. Didn’t resolve. Left me with over 400 tow. I would t recommend. Supervisor Wasn’t helpful. They just want the money until you need to actually use it and then your just a number

4 years ago

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ray Fond du Lac, WI

driving up north to my cabin my truck broke down.called aaa for a tow first i was on hold for 20 minuets before i got a hold of anybody.Then the lady could not figure out where i was .when she finally did she said no more than 2 hours to wait.after 2 hours i called back waiting 20 more minuets

4 years ago

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Samantha Guzzi ,

We needed help with a tire change near Northeast Philly. Dwayne with AAA responded quickly and was very helpful.

4 years ago

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PaetenBurke Chicago, IL

absolutely terrible. I called in for a tow at 2pm today, they told me a truck would be here at4. I called again at 4pm and they told me they’d be here within the hour. Called again at 6, told me again that a truck would be here within the hour again. Still no truck. Its 7:33 right now and I’m still waiting. Worst company ever. Do not use them.

4 years ago

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Ashphile Baptiste Tallahassee, FL

AAA is the best insurance company for cars! They are able to help no matter what the situation may be.

4 years ago