66% of GEICO Reviews Are 4 or 5 Stars

GEICO has received over 700 customer reviews on BestCompany.com with a majority of 4-star and 5-star reviews (17 percent and 49 percent, respectively).

To understand more about GEICO's satisfied customers, I looked at a random sample of GEICO's 4-star and 5-star reviews. Here's what I found:

Customer service

Good customer service was the most frequently mentioned praise, occurring in 56 percent of 4-star and 5-star reviews. 

Specific praise for customer service included the ability to reach a representative quickly and assistance finding discounts to lower costs. Here are two examples:

Helpful customer service representatives and their commitment to helping clients save are benefits of choosing GEICO.

Cost

Occuring in 50 percent of 4-star and 5-star reviews, cost satisfaction and savings was the second most common praise offered for GEICO. Customers were pleased with the competitiveness of GEICO's rates and the discounts and savings offered.

Customer Review: Stevey Shumway from Midvale, Utah

"I currently have Geico Auto Insurance and love it! Geico has offered me great coverage at a great price. Super happy with their service."

Since savings features prominently in GEICO's marketing, this high level of cost satisfaction is a good sign. Nine percent of reviewers praised GEICO for offering good coverage. Savings and good coverage is a nice combination.

However, it should be noted that 8 percent of 4-star and 5-star reviewers mentioned switching from GEICO because their rates were raised or changed. These customers found better deals at other companies.

Claims

24 percent of 4-star and 5-star reviewers mentioned satisfaction with GEICO's claim process. Not every reviewer had needed to file a claim with GEICO. Although 24 percent is comparatively low compared to the frequency of cost and customer service satisfaction, it's still a helpful indicator of GEICO's claims process. 

Customer Review: Nancy Morales from Gilbert, Arizona

"Geico has a great response time to my claims. They addressed my issues/concerns and ensured I had repairs done timely. Their customer service representatives also made it clear on what I was required to do to get my repairs completed."

While you hope you never need to file a claim, it's the reason you buy insurance. An easy, quick claims process matters.

Convenience

Reviewers on BestCompany.com also liked the convenience GEICO offers through its easy-to-use website and app. Praise for these features occurred in 15 percent of GEICO's 4-star and 5-star reviews.

Customer Review: Amie

"Love them i have the app i can see my account pay my bill or even change the date of my payment"

The ability to take care of your insurance policy when you want and in the way that's most convenient for you is another benefit of choosing GEICO for auto insurance.

Praise for GEICO reveals satisfaction with customer service and cost. The 4-star and 5-star reviewers were also largely satisfied with the claims process — its timeliness and judgements made. The convenience of accessing information online and using the GEICO app was another nice feature of working with GEICO according to positive reviews.

Methodology

Analysis based on a random sample of 174 from 478 4-star and 5-star reviews with a 90 percent confidence level and a 5 percent margin of error. Reviews are from June 2017 through October 2020.