Name: KOHLER
Rating: 4.2

check_circle

Verified Customer

star star star star star_border

Steve Durrance

One item that seems to be lacking is staff knowledge of product features. A few days after installation a call from a Kohler rep asking if we had any questions about the installation and the tub. I asked about the inline heater which is suppose to keep the water at a constant temperature when the whirl pool system is turned on according to page 19 of the Installation and Care Guide. She said they did not have such a feature, Which to me was a major selling point. A very nice service person came out to adjust the water heater since we were running out of hot water when filling the tub. I asked him about the inline heater and he said it worked as stated in the guide. What is even more concerning is that if you go to www.kohlerwalkinbath.com and point at the features for the tub the inline heater feature is not listed. It just seems odd that this feature which is a major selling point (other tubs we interviewed for did not have) is not or never seems to have been on the web site.

1 year ago

check_circle

Verified Customer

star star star star star

Rina Hovden

The installer left behind a beautiful soaking tub and new toilet which I am very pleased The installer also left behind white dust from grinding and sawing. The entire house is covered with this grout. The bathroom area could have been easily sealed off with plastic taped to entry/exit area near the bathroom. this makes the entire experience less than ideal because the dust could have been managed better.

1 year ago

check_circle

Verified Customer

star star star star star

Keith

The Walk in tub is just wonderful, the installation went well. The install crew left the bathroom cleaner than they found. Only one bad note and it's not with Kohler but with the Kohler provider; West Shore Homes. I agree to a price they billed my credit card for the agree amount, but when they put the demand on the credit provider they "kicked" me for an extra $660.00. Not the way to keep a customer.

1 year ago

check_circle

Verified Customer

star star star star star_border

Mike

The tub itself is amazing. The fact that Juan and Sergio took out wall, reversed plumbing all in a day is unbelievable Unfortuntly, the resolution of some issus such as my bathroom and closet door which were agreed t be widened in the contract have not yet been done. I was told it all would be done at once but the initial installers weren't told about the doors... It's been a month about that I've been waiting to get these completed. I also have some questions regarding the tub itself, the way the access doors don't quite line up flush... I will be happy to adjust by review for the positive when I can get these issues resolved.

1 year ago

check_circle

Verified Customer

star star star star star_border

Richard Theriault

The shower is finally in good working order. It took 3 rebuilds of the shower before there was a shower I can live with. The problem was not in the components or materials, it was poor execution by the installers. The first two installers were very polite, but not very skilled as shower installers. The second crew did a reasonably good job, but unfortunately there was a crack in the Luxstone panel on one wall. The final 2 installers took it down to the studs and redid the entire shower, and did a very good job.

1 year ago

check_circle

Verified Customer

star star star star star

Bev

After the seat of our brand new toilet broke, Jim called Alenco to report the break and request a replacement toilet seat. The people he talked to were very courteous and eager to help. The seat was delivered yesterday (5/13/24) and Jim was able to quickly dispose of the old broken seat and install the new one. THANKS ALENCO AND KOHLER!

1 year ago

check_circle

Verified Customer

star star star star star

Ernest

I'm awaiting the arrival of my new walk in tub at the present. Can't wait to get my wife's complete response if happiness from her new safe and efficient bathtub ( a walk in tub ) will be able to increase the rating afterwards..

1 year ago

check_circle

Verified Customer

star star star star star_border

Rick Elmer

Great quality and appearance. Had an issue with the corner shelves in the walk-in shower due to an installation issue. Installer did return two weeks later to fix the issue. The plumber that the installer hired (sub-contract) killed a large patch of my front lawn due to his draining the boilers hot water directly in the grass!! Working with the installer to address the issue (some form of compensation). Overall, satisfied with the finished product,

1 year ago Edited May 15, 2024

check_circle

Verified Customer

star star star star star

Mary

The whole process was good. I have my walk in tub and it looks great. It functions as expected. I am pleased. The workers were respectful and cleaned up very nicely. I have already recommended Kohler and West Shore to others.

1 year ago

check_circle

Verified Customer

star star star star star

Robert

Clean operation. Techs paid attention to details and were very specific in their instructions. They were a great team and informative throughout the installation. I would recommend this company.

1 year ago

check_circle

Verified Customer

star star star star star

Alice

Love my walk-in bath it is nice I can sit and wash my hair and bathe without worrying if I will fall down. And my husband said that he is glad he doesn’t have to worry about me falling down. Thank you

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Patti

We are satisfied with the Kohler tub we purchased, but Kohler should be more careful about the contractors they hire to install them. Our installation was a nightmare and we could not use the tub for a month due to it leaking into our basement. Ultimate cause was improper installation by the contractor after 6 service calls.

1 year ago

check_circle

Verified Customer

star star star star star

Horace

We like the tube with the white brick luxstone walls. It is some what difficult to open and close the drain. It would be nice is it could be done with less effort.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Bradford

I have requested more than one time that I get a copy of the contract through the mail because my mom is old school she does not reading emails I have not received I have requested a copy of the owners manual to the mail I have not received. I was told that I needed to replace my hot water heater and add a booster. Valve When filling up my tub tub, I run out of hot water. I am not satisfied.

1 year ago

check_circle

Verified Customer

star star star star star

Kathleen

appreciated every aspect of entire project, from experience to personal touch, especially that of the install team!! have always appreciated kohler's reputation!!

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Patrick Bond

Just had a team from KOHLER out to do repairs to my system. There were 2 items of concern with my new installation. The first issue was the drainage of the tub was of concern. This was corrected when the plumbing involved plugged up and I required calling a professional plumber to remediate the issue which was most likely due to broken tiles in the pipes which came from preparation for the installation of KOHLER walk in tub. The plumber was surprised not to retrieve anything that would normally be the issue. Also in preparation for the plumber I had my septic tank flushed and cleaned over the weekend which did not alleviate the issue, and they said my septic tank and system was working properly. The other issue was the shower wand bar did not come away from the wall far enough and was spraying the water onto the faucet filling the tub, so anyone using the shower attachment would need to lean over the faucet to use, (very inconvenient). The team that showed up to do repairs had nothing to do since the plumber had taken care of the main issue of the plugged system, and they where unaware of the shower bar and had nothing to fix that issue, but said they would message to the sales person to see if there is a fix. I have yet to hear and did not know in advance that KOHLER was sending a team for my issue until hours before they arrived and was unsure of their reason for coming. Afterwards it made sense from my previous message I sent.

1 year ago

check_circle

Verified Customer

star star star star star

Julio

Professional service. Everything completed on schedule. Was brought in multiple times to review status or preferences. Left work area immaculate when completed.

1 year ago

check_circle

Verified Customer

star star star star star

Janet

Sales rep very knowledgeable and friendly. Answered all our questions. Installers were quick and efficient. Did a great installation and cleaned up afterwards.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

William

The walk in tub is designed for people 5'6" and under. For a person taller than 5'6", a full tub of water only comes to below the armpits. This does not help neck and shoulder issues. I am 6' tall. The rest of the tub is fine. Fit and finish are fine. On first fill, hot water ran out when level was 12' below full. Rectified by my increasing the water heater temp to 135 degrees. Suggest re-engineering seat down a few inches. Use a 6' model.

1 year ago

star star star star star

Debbie Stone

I love the new walk in tub. It is just what we were looking for . Installation crew were great very professional . They explained everything very well to us on how tub works. They did a great job on putting our tub in. And could not believe all in one day. Great job! We will enjoy our walk in tub. Thank you all at New Bath Ronnie & Debbie Stone

1 year ago

star star star star star

Jammey

What can you say? Every job no matter how big or how small can have 'fine point details' that need discussion. Some points missed by me 'The Consumer' by not reading an instruction manual for instance. KOHLER was very patient and had a representative come over to review things and coach me thru 'items of concern' that actually ended up being a 'none factor' - Thank You 'Other items' that came up, KOHLER took care of immediately [sometimes it takes a day or two to 'survey' everything]. Over all - well done.

1 year ago

star star star star star

John Rutkowski

Installers arrived on time and installed our walking tub fast and efficiently. They were respectfully of our home by laying down turps so the floor was not damaged. The tub was installed in such a way you would never realize that it was added after the home was built. We are very pleased with the tub and recommended KOHLER if you decide to install one in your home.

1 year ago

star star star star star_border

Merle

For the most. part we are very happy with our purchase and certainly enjoy the tub. We were disappointed in some of the things done here that the repair plumber noticed, ie. the drain cleaning was not working right so you did send a plumber out and he repaired it quickly and the access panel on the front left of the tub does not close properly because one of the magnits is to far back and not touching the door and Joe didn't have an extra magnet. The salesman told that the warranty would go with the house when we sell it but on the documents for the purchase it says the warranty stays with us and does not transfer to the new owner.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

James

I paid a much higher cost than I thought, but was ok with that because Kohler, but then the installers did a crap job. We had agreed to take the entire room to the studs and then install new drywall/board for the tub and surround. They didn’t take down to the studs and they didn’t do a complete drywall/board install around the tub. Not happy at all! I am from WI and have always been impressed with Kohler that is why I was willing to pay 30k for just the tub install.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Pooja Dubey

The SalesGuy just spoke for hours about Kohler legacy and history and paid no attention to our need. Lied about the dimensions of the walk in bath tub and other features. It really feels like I have been robbed of my hard earned money. One of the existing tiles in the bathroom was damaged, was promised a replacement and it has been weeks and no body has come to fix it.

1 year ago

check_circle

Verified Customer

star star star star star

Ronnie

I'm very pleased with the walkin tub. It's relaxing and therapeutic, especially after a few hours of gardening and weeding.

1 year ago

check_circle

Verified Customer

star star star star star

Robert

Great products. I had a stand up, walk in tub/shower installed. Great installation crew and the product itself is awesome.

1 year ago

check_circle

Verified Customer

star star star star star

David

This walkin tub is marvelous! The two installers did a great job - looks great, performs great & is an important improvement to our home.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Robert

They measured wrong and had to get a new shower pan made. It has been over 6 weeks and I have heard NOTHING. I am waiting on a call back from the call center. I paid New Bath $12,000 already. I was promised a callback today. The salesman I worked with has not returned my call from 3 days ago.

1 year ago

check_circle

Verified Customer

star star star star star

Paul

Great quality of product and allowed us to update our guest shower to accommodate a family member with mobility issues.

1 year ago

check_circle

Verified Customer

star star star star star

Michael

Loved the ease of installation and the obvious ease of use. This is helping my whole family with it's physical Health.

1 year ago

check_circle

Verified Customer

star star star star star

Joseph

Excellent customer service. Couldn’t be happier with the product as well as the finished installation

1 year ago

star star star star star_border

Bob

Great team, did a beautiful job. The only negative drawback is, after repeated requests by me, Kohler has yet to get the Department of Labor & Industries out to inspect the electrical work they performed. I don't even know what that work entailed, and I don't want to suffer damages or be liable in the event of an electrical problem.

1 year ago

star star star star_border star_border

Cathy

When I called and talked to Alexis, she was not very helpful. But when I later talked to Jessica, she was very helpful. I wish someone would just call and tell me the truth about when my project will get started. I am in poor health and this was going to be a health treatment for me ( a very expensive one I might say) however if it helps it would be worth it. I am beginning to think I made a bad choice.

1 year ago

star star star star star

Claire

Crew very professional. Also careful in protecting my floors and the vanity, etc. in the bathroom where they were working. The Koehler shower is a marvel. Nothing flimsy about it!

1 year ago

star star star star star_border

George K

The process of installation was unproblematic and quick. They finished installing it sooner than I thought possible, and even explained to me how to safely and efficiently use the tub. The tub is very simple; it is easy to operate and relieves me of much worry for safety I earlier used to have. Another exciting feature that is well incorporated in this facility is the heated surfaces and the features of hydrotherapy that are warming by nature.

1 year ago

check_circle

Verified Customer

star star star star star

Gail Balch

Excellent service all the way - from sales person, to installers, to point of contact.

1 year ago

star star star star_border star_border

ROBIN FERREE

The tub is great but the toilet installed is the wrong size and I can't get a hold of anyone. Also, my vanity area wall was damaged and now I'm left with an additional bill to fix it and paint. Additionally not everything budgeted was needed so I'd like credit for those items. I look forward to hearing from someone soon.

1 year ago

star star_border star_border star_border star_border

Richard Rovere

So far my experience with West Lake / Kohler is very bad. The installation was scheduled for Thursday and Friday, May 2nd & 3rd. On Thursday the tup installers, Evan and Eric arrived. They were friendly and polite, but their attire looked like backwood moonshiners. The electrician showed up later that day. They were able to get the tub in the bathroom, but now the pocket door does not open as easy as it did before. The crew finished the installation and went back to Cape Coral and Ocala respectively. On Friday the city inspectors came and asked were were the contractors, and I said I do not know. That same day I discovered that the toilet they removed to but he tub in did not flush. They also did not put the toilet paper roller back on, so I did that myself. They came back Monday and fixed the toilet, but the work was not installation was not neat or clean. The electrical inspector came to day but the electrical contractor did not show up. The inspector opened up on of the panels and I able to see ruble and debrie that should have been cleaned out. So far I a very disappointed and I would not recommend Kohler, because their installation team is not good. I hope the tub works, without passing the inspections, I was told by the city that it may not be safe to use the walk in tub.

1 year ago Edited May 8, 2024

star star star star star

Connie

West Shore Homes did a fantastic job putting in my new Walk-in tub!! Shane and Travis worked long hours and I am really enjoying all the great features of Kohler.

1 year ago

star star star star star_border

Sachin Rana

I was needed a good looking and good bathing tub for my newly built apartment. I go through internet and find this company . I find after using that it is well built with good quality material. Their professional team handled the installation and setup process in house , and everything is fitted perfectly in that space.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Debbra

I think it was the worst investment we made for our house. Too hard to get in and out of. Takes longer to fill and drain than the salesman said.

1 year ago

check_circle

Verified Customer

star star star star star

Barbara

The customer service was excellent. Very responsive to our needs.

1 year ago

check_circle

Verified Customer

star star star star star

D Zimmerman

Everything from the estimate to the install was quite professional.

1 year ago

check_circle

Verified Customer

star star star star star

Karin Hillhouse

Everything about the Kohler walk-in tub product and installation is perfect!!!

1 year ago

check_circle

Verified Customer

star star star star star

George Martin

Kohler is exceptional products produced by an exceptional company.

1 year ago

star star star star star

Tasheka

Installment was excellent!! And very patient with me as to what my vision was. The team was nice and did great on communicating.

1 year ago

star star star star star

Barbara

I am throughly happy with my tub. The install was excellent and done in one day. Looking forward to using it to ease my old bones.

1 year ago

star star star star star

Janice

Mollie was exceedingly personable and informative and seemed quite thorough in her checking the house for a fit for the product.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Harry

Permit process is taking much longer than expected. They don't return my calls. I expected the installation done by now.

1 year ago

KOHLER Reviews

Summary of Reviews