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Comcast Corporation is the largest broadcasting and cable company in the world. Comcast Cable Communications, a subsidiary founded in 1981, is responsible for providing cable television, broadband internet, and VIP telecommunications service, like Comcast Business services.
As an alternative to standard public switched telephone network (PTSN) or landline phone service, Comcast Business offers several VoIP packages: Voice Mobility, Business VoiceEdge Select, Business VoiceEdge, PRI Trunks, and SIP Trunks.
Keep reading for pros and cons, plus Comcast Business reviews from verified users.
Each Comcast VoIP plan includes the following features to improve your communication problems:
Voice Mobility (or Business Voice) is the simplest voice service Comcast Business offers. It includes all of the following:
Business VoiceEdge Select is best suited for small businesses that need up to eight phone lines. This package is a little more extensive, offering the following:
Business VoiceEdge can accommodate up to 5,000 lines and has all of the features mentioned in the previous two packages including these additional features:
Comcast's Business PRI and SRI trunking services utilize existing PBX and IP BX phone systems to provide VoIP service. This option is great for a customer who wants a service that will integrate with older analog phone systems. Comcast allows users to purchase in single channel increments, which helps to maximize scalability and cost efficiency. Pricing depends on the number of trunks, the number of channels in each trunk, and the connection speed.
Several features are available for an additional fee to each customer, these include voicemail, toll-free number, directory exclusion, additional basic phone line, call queue agent, and receptionist console.
All Comcast voice networks are privately owned and geographically redundant, which means that calls are easily transferred from the network to network in the event of a network or power outage. This also means that calls will be high quality and will most likely never lose connection.
Installation is simple and performed entirely by an experienced Comcast technician following an initial consultation. A consultation can be scheduled either through the website or over the phone. The installation fee may vary by location, so be sure to confirm this when scheduling the installation service.
The Comcast Business website offers plenty of information on the services and what each one offers, except for the prices. You can get a free quote by providing some information online but that requires a phone call to discuss the different options which is not ideal for some customers. Be aware of any hidden fees such as installation, extra services, early termination, and the activation fee. Also, Comcast requires every client to sign a contract for their services. So if a customer is looking to "try out" VoIP service, we recommend purchasing through a different provider.
If you need tech support, each customer will need to call Comcast directly. The website features a FAQ section, but we had a problem finding some of the answers we were looking for. In addition, some installation and equipment fees may vary by location or bundle purchase, so calling will ensure that you will receive a correct quote. Take a look at the customer satisfaction reviews at the bottom of this page.
As a VoIP service provider, and over 20 years in the communication business, Comcast is best for large businesses. Smaller businesses will see higher prices because they'll need to pay additional fees to add on features or need to purchase a bundle to take advantage of lower monthly pricing. In addition, Comcast VoIP service is reliable and secure; Comcast says that blackouts or other outages won't interrupt service so a business can keep running, as usual.
Overall, Comcast Business offers a variety of VoIP services but in the end, it falls short in customer reviews. We recommend doing some company comparisons before selecting this VoIP service provider.
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