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3.9

Overall Score

LAST UPDATED: March 22nd, 2024

Comcast Corporation is the largest broadcasting and cable company in the world. Comcast Cable Communications, a subsidiary founded in 1981, is responsible for providing cable television, broadband internet, and VIP telecommunications service, like Comcast Business services.

As an alternative to standard public switched telephone network (PTSN) or landline phone service, Comcast Business offers several VoIP packages: Voice Mobility, Business VoiceEdge Select, Business VoiceEdge, PRI Trunks, and SIP Trunks.

Keep reading for pros and cons, plus Comcast Business reviews from verified users.

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The Good

  • The Basics
  • Plan Options
  • Network Backup
  • Installation

The Basics

Each Comcast VoIP plan includes the following features to improve your communication problems:

  • unlimited local calling
  • nationwide long distance
  • directory listing, caller ID
  • call forwarding/remote call forwarding
  • call waiting
  • call hold and transfer
  • call history
  • call park/call pickup
  • distinctive ring
  • auto-rerouting
  • choice of fax line or point-of-sale support

Plan Options

Voice Mobility (or Business Voice) is the simplest voice service Comcast Business offers. It includes all of the following:

  • Comcast Basics
  • 1–24 lines
  • caller ID for the same line connected to multiple devices
  • employees choose the features they want
  • runs on one of the largest, secure networks in the nation
  • features Hunt Group calling.

Business VoiceEdge Select is best suited for small businesses that need up to eight phone lines. This package is a little more extensive, offering the following:

  • Comcast Business Basics
  • multi-site use
  • limited voicemail features
  • DECT phones
  • automated attendant

Business VoiceEdge can accommodate up to 5,000 lines and has all of the features mentioned in the previous two packages including these additional features:

  • Phones
  • HD phones
  • LAN interaction
  • easy access for system managers to access your Comcast account
  • Audio-conferencing
  • companion app
  • readable voicemail
  • busy lamp field
  • shared call appearance

Comcast's Business PRI and SRI trunking services utilize existing PBX and IP BX phone systems to provide VoIP service. This option is great for a customer who wants a service that will integrate with older analog phone systems. Comcast allows users to purchase in single channel increments, which helps to maximize scalability and cost efficiency. Pricing depends on the number of trunks, the number of channels in each trunk, and the connection speed.

Several features are available for an additional fee to each customer, these include voicemail, toll-free number, directory exclusion, additional basic phone line, call queue agent, and receptionist console.

Network Backup

All Comcast voice networks are privately owned and geographically redundant, which means that calls are easily transferred from the network to network in the event of a network or power outage. This also means that calls will be high quality and will most likely never lose connection.

Installation

Installation is simple and performed entirely by an experienced Comcast technician following an initial consultation. A consultation can be scheduled either through the website or over the phone. The installation fee may vary by location, so be sure to confirm this when scheduling the installation service.

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The Bad

  • Hidden Prices
  • Customer Support

Hidden Prices

The Comcast Business website offers plenty of information on the services and what each one offers, except for the prices. You can get a free quote by providing some information online but that requires a phone call to discuss the different options which is not ideal for some customers. Be aware of any hidden fees such as installation, extra services, early termination, and the activation fee. Also, Comcast requires every client to sign a contract for their services. So if a customer is looking to "try out" VoIP service, we recommend purchasing through a different provider.

Customer Support

If you need tech support, each customer will need to call Comcast directly. The website features a FAQ section, but we had a problem finding some of the answers we were looking for. In addition, some installation and equipment fees may vary by location or bundle purchase, so calling will ensure that you will receive a correct quote. Take a look at the customer satisfaction reviews at the bottom of this page.

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The Bottom Line

As a VoIP service provider, and over 20 years in the communication business, Comcast is best for large businesses. Smaller businesses will see higher prices because they'll need to pay additional fees to add on features or need to purchase a bundle to take advantage of lower monthly pricing. In addition, Comcast VoIP service is reliable and secure; Comcast says that blackouts or other outages won't interrupt service so a business can keep running, as usual.

Overall, Comcast Business offers a variety of VoIP services but in the end, it falls short in customer reviews. We recommend doing some company comparisons before selecting this VoIP service provider.

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Star Rating

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2.3

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37 Reviews

Review Breakdown

5 grade

14%

4 grade

11%

3 grade

14%

2 grade

14%

1 grade

49%

Sentiment Criteria

Value

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Quality

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Service

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Charlie Duffy Beverly, MA

Comcast in early days (12 years ago) was real good for business. I had no problem with tech support. This was around the time they started to enter their Business market and I would get a commission check from Comcast to transfer dial tone from Verizon I install new and legacy systems for the past 35 years. Today they sell a boat load of features and basically no support for Comcast Business Edge and if you can't figure it out with an It person. I'm both Two things are at stake for up-time. Your phone and network are provisioned as one. Constant cable modem and voice quality needs an IT person who really knows the Voice path on Quality of service.. Let's say they sell you the voice and Data Package based on on old school T-1's . It's all the same. The FCC 24 channels have not changed the cost. It boils down to bandwidth and quality of service. Let's say on a good day Comcast sells my customer a fractional t-1 without provisions that I may need to get on the horn call for them to fix? They will just tell you to upgrade to the next Crkt level. Here is how it works in real time based on a hosted solution on a 24 channel .. 12 people on the Phone at once with 12 computes on line will result in a reduce the speed of half the crkt. Now you get latency and echo cut off on the traffic. The example is 12 X12 based on the 10 based on the 100base T crkt. We don't always have full bandwidth but everyone based on crkt cost gets the same water pressure from flushing the toilet Who knew?

7 years ago

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C Schuk Santa Clara, CA

Comcast is about 20 years behind the BYOD world. the documentation to configure service on your own devices is minimal, and phone service has to be configured on their end, which isn't documented anywhere. I installed a new cable modem and Comcast Voice has no dial tone. The Internet connection works just fine. There's no documentation on the website, and after opening a customer support chat, I had to phone another number -- good thing I still have an ATT landline! Then I had to go through the voicemail menu rigamarole, listen to ads trying to sell me new services-- while I'm on hold because the service I'm already paying for doesn't work -- verify that I am who I say I am, and then read the CMAC and MTA numbers to the customer support rep. Result: after an hour, still no dial tone. But they're working on it. Other than that, the phone service is fine.

8 years ago

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The Bean Spiller Provo, UT

Haven't been very impressed with Comcast recently. They charge too much for how unreliable their service is. The internet often cuts out and stops working which has been huge problem with everything being online and virtual. When it works it's pretty good, but that's only when it works, which is barely more often than not

2 years ago

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Review Source

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Brennan Orem, UT

Over priced, slow internet and bad customer service. While using Comcast VOIP I was very underwhelmed with the product. I have since switched to another provider and it is apparent Comcast wasn't great. I would recommend using another provider.

5 years ago

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Brody B Orem, UT

Over priced and poor customer service. I felt like I never got what was promised in the package I purchased. When I contacted customer service to resolve the problem it took forever and I never got the result I should have. I would look into another VOIP provider if you are in the market.

5 years ago