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Comcast

Is This Your Business?
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39 User Reviews

3.9

Overall Score

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Author: Kaitlyn Short

LAST UPDATED: August 29th, 2024

Comcast Corporation is the largest broadcasting and cable company in the world. Comcast Cable Communications, a subsidiary founded in 1981, is responsible for providing cable television, broadband internet, and VIP telecommunications service, like Comcast Business services.

As an alternative to standard public switched telephone network (PTSN) or landline phone service, Comcast Business offers several VoIP packages: Voice Mobility, Business VoiceEdge Select, Business VoiceEdge, PRI Trunks, and SIP Trunks.

Keep reading for pros and cons, plus Comcast Business reviews from verified users.

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The Good

  • The Basics
  • Plan Options
  • Network Backup
  • Installation

The Basics

Each Comcast VoIP plan includes the following features to improve your communication problems:

  • unlimited local calling
  • nationwide long distance
  • directory listing, caller ID
  • call forwarding/remote call forwarding
  • call waiting
  • call hold and transfer
  • call history
  • call park/call pickup
  • distinctive ring
  • auto-rerouting
  • choice of fax line or point-of-sale support

Plan Options

Voice Mobility (or Business Voice) is the simplest voice service Comcast Business offers. It includes all of the following:

  • Comcast Basics
  • 1–24 lines
  • caller ID for the same line connected to multiple devices
  • employees choose the features they want
  • runs on one of the largest, secure networks in the nation
  • features Hunt Group calling.

Business VoiceEdge Select is best suited for small businesses that need up to eight phone lines. This package is a little more extensive, offering the following:

  • Comcast Business Basics
  • multi-site use
  • limited voicemail features
  • DECT phones
  • automated attendant

Business VoiceEdge can accommodate up to 5,000 lines and has all of the features mentioned in the previous two packages including these additional features:

  • Phones
  • HD phones
  • LAN interaction
  • easy access for system managers to access your Comcast account
  • Audio-conferencing
  • companion app
  • readable voicemail
  • busy lamp field
  • shared call appearance

Comcast's Business PRI and SRI trunking services utilize existing PBX and IP BX phone systems to provide VoIP service. This option is great for a customer who wants a service that will integrate with older analog phone systems. Comcast allows users to purchase in single channel increments, which helps to maximize scalability and cost efficiency. Pricing depends on the number of trunks, the number of channels in each trunk, and the connection speed.

Several features are available for an additional fee to each customer, these include voicemail, toll-free number, directory exclusion, additional basic phone line, call queue agent, and receptionist console.

Network Backup

All Comcast voice networks are privately owned and geographically redundant, which means that calls are easily transferred from the network to network in the event of a network or power outage. This also means that calls will be high quality and will most likely never lose connection.

Installation

Installation is simple and performed entirely by an experienced Comcast technician following an initial consultation. A consultation can be scheduled either through the website or over the phone. The installation fee may vary by location, so be sure to confirm this when scheduling the installation service.

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The Bad

  • Hidden Prices
  • Customer Support

Hidden Prices

The Comcast Business website offers plenty of information on the services and what each one offers, except for the prices. You can get a free quote by providing some information online but that requires a phone call to discuss the different options which is not ideal for some customers. Be aware of any hidden fees such as installation, extra services, early termination, and the activation fee. Also, Comcast requires every client to sign a contract for their services. So if a customer is looking to "try out" VoIP service, we recommend purchasing through a different provider.

Customer Support

If you need tech support, each customer will need to call Comcast directly. The website features a FAQ section, but we had a problem finding some of the answers we were looking for. In addition, some installation and equipment fees may vary by location or bundle purchase, so calling will ensure that you will receive a correct quote. Take a look at the customer satisfaction reviews at the bottom of this page.

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The Bottom Line

As a VoIP service provider, and over 20 years in the communication business, Comcast is best for large businesses. Smaller businesses will see higher prices because they'll need to pay additional fees to add on features or need to purchase a bundle to take advantage of lower monthly pricing. In addition, Comcast VoIP service is reliable and secure; Comcast says that blackouts or other outages won't interrupt service so a business can keep running, as usual.

Overall, Comcast Business offers a variety of VoIP services but in the end, it falls short in customer reviews. We recommend doing some company comparisons before selecting this VoIP service provider.

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User Reviews

Star Rating

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2.2

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39 Reviews

Review Breakdown

5 grade

13%

4 grade

10%

3 grade

13%

2 grade

13%

1 grade

51%

Sentiment Criteria

Value

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Quality

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Service

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Barbara Dabney

Interface on phones not user friendly, documentation on how to actually USE some of the features is virtually non-existent. Searching for a basic How to Page or why doesn't my Page Group display in my paging list and all I could get is into loops that told me how to set it up and manage it, not actually USE it. Also, last phone system I pushed 1 button to transfer to a colleague, now I have to push several depending on whether blind or consultative. Computer management doesn't go far enough. The phone system before let me set blanket features for all our phones and also individual changes but now I can't. I want my old phone back!!!

7 months ago

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Miko Satoh

I do not wish to give even one star as they do not have good--even mediocre--customer service when the line stops working. Two or so years ago, my phone stopped working, and it turned out someone re-entered my phone number incorrectly during the upgrade. I was out of phone service for three days. Though I requested a small refund of the service fee, but they never responded to my request. Yesterday, my phone was down again. This time I couldn't even get a live person and had to exchange text messages with a couple of 'live' agents. The service was restored around 8:15 pm, but by then, I missed so many work calls and couldn't work from home AT ALL. After all said and done, I received another message via text if I consider recommending their service to someone else. I replied with 0 likelihood, they wanted to know why. My response was lengthy, but they texted me again asking if the agent resolved the issue, respond with yes or no. Un-xxxx-believable

8 months ago

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Armilla Lawrenceville, GA

If it's possible for me to give zero start, I would give them a zero I have the comcast business for my phone and internet, they for some reason out of completely good weather and nothing happened have a phone outage, but the internet is completely ok. Most 90% of our business come from the callings of the customers, and I couldn't receive or call out any phone calls!!!!!! I have to pay my employees for today's work of nothing, and all the electricities I have to pay today, and the time I wasted!!!!! try to call their customer service that I would like to talk to, waited for over 30 min!!! listening to their stupid comcast infos and couldn't get any live person answering!!!! this is the second time this happens listen to my warnings!!!! Don't use their phone and internet service, it's soooooo stupid!!!

8 years ago

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Fred Astaire Dance Studio Hamden Hamden, CT

We're a small business and my employees work on appointments, so when the phone is down we loose money, we can't book appointments, get cancellations or move things around. Additionally my credit card machine works with their phone service. Far too often we find out that they have an outage somewhere and we're out service. They will not notify you when it's up, you just have to keep grabbing the phone every few minutes, and even if there is a dial tone, actually dial someone to see if it's working. Customer service lets you know that you should have service within 24 hours. I can't take payments, appointments, confirmations, anything. They responded with that's the best we can do.

8 years ago

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Andy Seattle, WA

Beware. These people are crooks! We moved our business to a temporary location for 10 months while we were forced to close because of a large construction project. As we were moving back and wanting to discontinue our service we were told that we had signed a two year contract and could not cancel. No amount of talking (to four different people) did any good. We are still paying. We threatened to cancel our home service which we have had for over 25 years and we were told "Do what you think you need to do." Apparently there is no connection between Comcast Business and the service we have at home. We will NEVER have anything to do with Comcast Business again.

9 years ago

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Edwina Sniezek Lanham, MD

Comcast VoIP is the worst company I have ever dealt with. We have been in business since 1987, have dealt with Verizon, AT&T, Cox. It is so bad that we are now on our third week with them and still our phones are not functioning properly. Never listen to their promises because they are empty. Tejuana is incompetent, Toni, her manager is worst and her boss, Nina is AWOL. She did not even response to my e-mail requesring explanations for all the errors her staff had committed. The sales are good but once you have signed the dotted line it is downhill from there. Contact me if you want to know more. There must be some incentive for people to give them good reviews.

9 years ago

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Steve Holliston, MA

The service works fine, though it's expensive. Comcast fails completely with customer support. Tech support reps are friendly and try hard but Comcast's internal systems are so screwed up that they're completely ineffective - unable to resolve the most basic problems. After 2 years with Comcast, their systems still show that we're not a Business VoiceEdge customer - though we are, and their reps agree they can see (somewhere else) that we are. Because of this problem with my account, they can't even start to address the REAL problem I'm having that caused me to call for support in the first place. Despite HOURS on the phone with them over the last 6 days, including 2 more hours today (I'm currently on yet another call with them to resolve this... over an hour and counting), there's zero progress. Zip. Zero. Nada. Comcast doesn't let customers talk to their Tier 2 reps, and despite asking several times in the last 6 days to escalate and speak with a supervisor, I have yet to be able to speak with one. So I'm left with a very friendly but ineffective Tier 1 rep, with no recourse but writing reviews to warn their prospective business customers that if you think the reason you're paying a premium is for business class support, FORGET ABOUT IT. It will not happen. Check their other reviews and customer writeups and see if I'm wrong. Go with a company that cares about their customers. Oh... but their marketing people sure care about customers. I receive 3 or 4 mailings WEEKLY telling us we can save by switching to Comcast. I called a month ago to have them take me off their marketing list. They agreed but the rep sort of snickered and said it might take a while for the removal. Needless to say, we're still receiving the mailings. Update: At 76 minutes into the call, a supervisor finally came on the line briefly. He offered no apology and no solution. Just that they would keep looking into it. Another completely useless interaction. It's now 91 minutes and we're no closer to resolution. I'm submitting the review. Extremely, extremely frustrating. We will be looking for another VoIP provider.

10 years ago

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tommy Arvada, CO

I have never lost my cool like I did today at the office. Comcast Business VoiceEdge is the worst company and service ever. I have had a phone down for a month. Being patient was not a virtue. Literally by the end of the day today they had me trying to program the phone, they sent me 2 weeks ago, that wasn't programmed correctly the first time and then tried to blame me for it not working. I am staring at a phone that is supposed to work when plugged into any LAN connection and guess what... It's not working. I have set it as my goal to not take my complaints to social media until they get this taken care of. Did I forget to tell u that they want to charge me a $99 service charge to come and reprogram the phone they didn't program right in the first place.

10 years ago

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Keith Wroblewski

Comcast landline service can be a nightmare if the service stops working. It will take you an hour if you are lucky to get a live person. They will promise to reestablish your land line within 24 hours. Not happening. When you call to inquire why, you will spend another hour before you get to to talk to a live person. Absolute worst customer service in the world.

1 year ago

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Scott Robinson Spring, TX

Service has been good, but my phone system blew a power supply and I needed the lines forwarded to an alternate external number. 24 hours of my calls going to an unknown external number and no one is able to do anything. Will be switching to a more modern VOIP T1 provider and leaving the terrible customer service and high prices for some other sucker.

3 years ago

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Robert Miller

As long as you don not have to call for support, it works great 90+% of the time. You have an issue and logging into your account doesn't fix it (which the message tells you over and over while you wait) hold on and put some real time aside. I have the same problem every time i add a new employee and days later still not in the system. My customers do not care about my problems, Comcast doesn't care about my problem. The trickle down effect only trickles up to me and i get screwed. Someone needs to have equal coverage in every area out there. WHERE ARE YOU?

6 years ago

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Caryn Curtin

We sold our company this summer after 28 years of business. I disconnected all my utilities on August 25th... phone, electric, gas. I received final bills for my electric and gas, but came to discover that Comcast (in fine print) continued my services for an additional 60 days after we moved out of our building at the end of August. I was not aware of this and as I was NOT currently in a contract. I am EXTREMELY displeased with Comcast Business. All business owners, BEWARE!!!

7 years ago

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Mike Caruso Clarksville, MD

Comcast Business turned out to be a choice I regretted. My business phone line dropped calls frequently and service was never able to fix it. Yesterday I received a letter from ComCast indicating that they noticed that I have a TV box connected to my service and they were going to add a change to my bill. It is just not true. I have never connected a TV box to my ComCast modem the 3 years I had the service AND I moved my office 3 months ago and unplugged my modem then.

7 years ago

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Inday Dicdican Palo Alto, CA

We have Comcast business for phone and internet for almost 5 years. The price increase was almost ridiculous each year. They will sign you up for a deal that only last for a year and jack the price up. Customer Service was rude, unprofessional, and do not care about addressing the issues at hand. Comcast need major overhaul on their staff > they need to train them how to be polite,courteous and not rude to their customers who pay their bills on time.

7 years ago

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Ruth Boxford, MA

Hello: We have had Comcast Business service for years....but obviously now need to reconsider. We initially had problems, but these were resolved and the last year has been problem-free. Right now, our phones are forwarding even tho we have turned off call forwarding. We tried to get customer service, but there really is none - and in my recent call the OM said 'try again later.' Funny that they advertise 24/7 customer service? They have NO customer service. Ruth

8 years ago

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Paul Feldan Hatboro, PA

We decided to go to a VOIP system as our phones needed updating. We were told all the wonderful things we could do with the system-none of which has happened. We at least have phones that can make and receive calls but other than that we are worse off than we were. We are paying more for doing less. We have been round and round with support with people telling us different things but have made no progress. We have been trying for 6 months to get this system to do what we were told it could. Should have read the reviews below before i switched.

8 years ago

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Kelly E. Sacramento, CA

Comcast sold me the Business Voice Edge product for my business. Three months later it is still not working as promised. The receptionist Console device does not work. My business is taking a huge hit. I have opened nearly 50 tickets and have been through countless managers and programmers and it still does not work. Run... don't walk.

5 years ago

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Merrie Simek La Grange Park, IL

The old story tried to disconnect my service and found out I will have to pay for an additional 60 days. This was not in my original contract but in an online disclosure but by then you have signed up for service and have no recourse. I would not recommend business Comcast for anyone. These people are lower than low.

7 years ago

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Larry Remp Steubenville, OH

This system has given our company more problems than I can begin to explain. The concept sounds great but there are SO many problems that need solved. The people are great but the product is horrible. Thank goodness I had 60 days to get out.

8 years ago

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Review Source

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Ryan H American Fork, UT

The salespersons are liars, the customer service is the worst I've ever dealth with, and the contract is robbery and impossible to get out of without paying 75% of the remaining premiums through the end of your contract(mine was roughly $2500). The product was good, however, but I will never do business with Comcast Xfinity Business ever again.

6 years ago

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