Comcast

• The Basics
• Plan Options
• Network Backup
• Installation

The Basics

Each Comcast VoIP plan includes the following features to improve your communication problems:

• unlimited local calling
• nationwide long distance
• directory listing, caller ID
• call forwarding/remote call forwarding
• call waiting
• call hold and transfer
• call history
• call park/call pickup
• distinctive ring
• auto-rerouting
• choice of fax line or point-of-sale support

Plan Options

Voice Mobility (or Business Voice) is the simplest voice service Comcast Business offers. It includes all of the following:

• Comcast Basics
• 1–24 lines
• caller ID for the same line connected to multiple devices
• employees choose the features they want
• runs on one of the largest, secure networks in the nation
• features Hunt Group calling.

Business VoiceEdge Select is best suited for small businesses that need up to eight phone lines. This package is a little more extensive, offering the following:

• Comcast Business Basics
• multi-site use
• limited voicemail features
• DECT phones
• automated attendant

Business VoiceEdge can accommodate up to 5,000 lines and has all of the features mentioned in the previous two packages including these additional features:

• Phones
• HD phones
• LAN interaction
• easy access for system managers to access your Comcast account
• Audio-conferencing
• companion app
• readable voicemail
• busy lamp field
• shared call appearance

Comcast's Business PRI and SRI trunking services utilize existing PBX and IP BX phone systems to provide VoIP service. This option is great for a customer who wants a service that will integrate with older analog phone systems. Comcast allows users to purchase in single channel increments, which helps to maximize scalability and cost efficiency. Pricing depends on the number of trunks, the number of channels in each trunk, and the connection speed.

Several features are available for an additional fee to each customer, these include voicemail, toll-free number, directory exclusion, additional basic phone line, call queue agent, and receptionist console.

Network Backup

All Comcast voice networks are privately owned and geographically redundant, which means that calls are easily transferred from the network to network in the event of a network or power outage. This also means that calls will be high quality and will most likely never lose connection.

Installation

Installation is simple and performed entirely by an experienced Comcast technician following an initial consultation. A consultation can be scheduled either through the website or over the phone. The installation fee may vary by location, so be sure to confirm this when scheduling the installation service.

• Hidden Prices
• Customer Support

Hidden Prices

The Comcast Business website offers plenty of information on the services and what each one offers, except for the prices. You can get a free quote by providing some information online but that requires a phone call to discuss the different options which is not ideal for some customers. Be aware of any hidden fees such as installation, extra services, early termination, and the activation fee. Also, Comcast requires every client to sign a contract for their services. So if a customer is looking to "try out" VoIP service, we recommend purchasing through a different provider.

Customer Support

If you need tech support, each customer will need to call Comcast directly. The website features a FAQ section, but we had a problem finding some of the answers we were looking for. In addition, some installation and equipment fees may vary by location or bundle purchase, so calling will ensure that you will receive a correct quote. Take a look at the customer satisfaction reviews at the bottom of this page.