CallTower
check_circleverifiedCallTower empowers business customers with Unified Communications and Collaboration solutions, changing the way people communicate around the world.
The company mission is to enable people to easily connect...
Since its inception in 2002, CallTower has become a leading provider of cloud-based, enterprise-class Unified Communications solutions for growing organizations worldwide. CallTower provides, integrates and supports industry-leading, cloud-based, Unified Communications and Collaboration solutions, including Cisco® HCS and CUCM in a private cloud environment, Microsoft® Teams Direct Routing and Native Skype for Business, CT Cloud UCaaS, Office 365 and CT Cloud Meeting powered by Zoom for business customers.
CallTower enhances our clients’ strategic and operational capabilities by integrating VoIP service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global network solutions into one reliable platform.
The Good
- Top-of-the-line UCaaS Solutions
- Key UCaaS Integration
- User-friendly online provisioning portal
- Robust Network
UCaaS Solutions
CallTower provides, integrates and supports industry-leading, cloud-based, Unified Communications and Collaboration solutions, including Cisco® HCS and CUCM in a private cloud environment, Microsoft® Teams Direct Routing and Native Skype for Business, CT Cloud UCaaS, Office 365 and CT Cloud Meeting powered by Zoom for business customers.
Key UCaaS Integrations
Delivers dynamic and flexible UCaaS integrations with scalability for today’s growing business needs. CallTower delivers enhancements such as Cloud Contact Center, CRM, UC Analytics, SD-WAN, Video Conferencing, Devices and more.
CallTower Connect
CallTower enables customers to manage rapidly changing technologies through CallTower Connect - a user-friendly portal, created and developed in-house. This proprietary system ensures our customers can administer services without expertise in any one technology or hiring outside consultants to manage their UCaaS platforms.
Robust Network
CallTower provide the service, manage the network upgrades and integrate the technology and applications into your business with around the clock monitoring by our Network Operations Centers. With a robust global network offering redundant connections through leading providers, CallTower can connect to almost any place at any time. We also provide Multi-Protocol Label Switching (MPLS), dedicated lines and global Session Initiated Protocol (SIP) Trunks all with 24x7x365 monitored services to ensure maximum uptime and available dynamic application failover.
The Bad
- Not suited for non-business users
- Brand Recognition
Not Suited for Non-Business Users
If you're looking for a personal or residential VoIP solution to make and receive calls, CallTower is not the best provider option. The company’s communications features are intended for business VoIP users.
Brand Recognition
Though CallTower is not a household name, the company built its white-glove, customer centric practice through customer and partner referrals. This ensures the business focus remain on delivering the highest quality solutions with paramount service to its customers.
The Bottom Line
CallTower is a great business communications provider. Many features are available to make business communications easier and more successful. CallTower providers multiple business communication solutions, including Microsoft Teams Direct Routing and Cisco HCS with features and pricing plans that are sure to match your business needs.
Why Can I Trust Bestcompany.com arrow_drop_down
User Reviews
Star Rating
29 Reviews
Review Breakdown
Sentiment Criteria
Everything has been great so far. We have been using CallTower for about a year now and we are very happy with it. Customer Service is great and we always get quick response. Thank you!
Reply from CallTower
Sep 30, 2019
Thank you so much for your review, Rosa! We're happy to hear your service is going well.
No issues to report :) We always receive updates in a timely manner
Reply from CallTower
Sep 30, 2019
Thank you for a great review, Stef!
Working with CallTower support is always easy to do. They are able to quickly get you on the line and into a ticket. The support staff are friendly and helpful.
Reply from CallTower
Sep 30, 2019
Thank you for an awesome review, Ian! We pride ourselves on quick response times and great support.
Calltower has been exceptional with their quote to order process and highly effective communications with customers.
Reply from CallTower
Sep 30, 2019
Thank you for a great review, Daniel! We're glad to hear communications are going smoothly.
The phone service has been fine. However, the billing process has had multiple, ongoing errors. We were paying the monthly Invoice by check. Then, without our knowledge, and without notice, the monthly payments started being automatically deducted from the checking account. Then, suddenly the payment was not deducted AND we were charged a late fee. Once that issue was addressed, I was promised that the late fee would be credited back to our account. We did not receive the credit back for the late fee. The ongoing billing issues take my time, creates rework and costs the company more than the savings.
Reply from CallTower
Sep 30, 2019
We're terribly sorry to hear about your experience - it sounds very frustrating. Please contact our billing department directly, and we'll do our best to make this right: [email protected]
Ive had good demos in the past and our company has been using calltower for teams integration and o365 solutions. PM has been very good im told.
Reply from CallTower
Sep 30, 2019
We're happy to hear your demos have gone well and our reputation is strong. Thanks for a nice review, Zach!
Sales process was very easy. Implementation team was instrumental in helping us launch the new phone system. Support team is very responsive.
Reply from CallTower
Sep 30, 2019
What an excellent review, Craig! We're very proud of our Implementation Team and their hard work - and we can't say enough about our amazing Support Team.
Fast responses, reliable and quick to assist in issues
Reply from CallTower
Sep 30, 2019
Thank you for your review, David! We're glad to hear your experience has been positive and effective.
We have been using CallTower since late 2015. It allowed us to get off of an in-house VOIP system that wasn't working very well and also made working remote easier for staff. Pairing this with MS Office 365 really allowed us to hire full-time remote staff that gave us better regional coverage in our sales and account management areas.
Reply from CallTower
Sep 30, 2019
We love this review! Thank you for the kind words, Roger - our pride and joy is being able to enable customers to better communicate and work smarter. It seems we've been able to do just that.
Some response times are not the greatest. We understand we aren't the only business but requiring things to be reported right away then not getting to them until 72+ hours later, receiving an email about it being too late after the fact then asking us to report is right away isn't the best way to handle these issues. We appreciate the countless hours and abundant effort put in by CallTower while we moved to our new location this summer. We know this hasn't been easy on anyone but you have made it much more manageable than it could have been.
Reply from CallTower
Sep 26, 2019
Thank you so much for your review and your feedback, Amanda. We appreciate your constructive criticism and we'll be working hard to make sure similiar instances don't recur in the future. Please let us know if there's anything else we can do to improve your experience.
I do not have any complaints with CallTower. We did not have any issues with install and we have not had any issues with service.
Reply from CallTower
Sep 26, 2019
Thank you for your review, Rita! Please let us know if you need anything.
Calltower's customer service makes Comcast look like DisneyLand.
Reply from CallTower
Sep 26, 2019
We're sorry to hear about your experience, Larry - we pride ourselves on our customer service, and we want to make sure your experience improved. Please reach out and we'll do whatever's possible to make it right.
Calltower has been great. We never experience downtime and any service issues we have are resolved quickly.
Reply from CallTower
Sep 26, 2019
Thank you for a great review, Joshua! We work hard to make sure our customers can always connect.
I love having the option to have our business line ring our cell phones. It's a perfect option as we are not always in the office. The app however has some problems as I have "missed" several calls. The phone never rang, however a voicemail message was left by the caller. I'm not sure why this is happening
Reply from CallTower
Sep 26, 2019
We're excited that you are enjoying our solution - please be sure to inform our support team if and when you have an issue so they can get to work on a fix: [email protected] We want to make sure your system is working perfectly. Thank you for your review!
Excellent service, accommodating to the “average” user, always responsive.
Reply from CallTower
Sep 26, 2019
A great review - thank you so much, Molly!
Overall good, but sometimes its hard to get across what Im trying to get done
Reply from CallTower
Sep 26, 2019
Thank you for your review, Alli. Please be sure to let us know what we can do to improve your experience.
The customer service is wonderful and very professional
Reply from CallTower
Sep 26, 2019
Thank you for your review, Kate. We appreciate your feedback.
Calltower uses Skype for Business an we have been using their service for 3 years. The service works pretty good. We have Active Directory integrated with the account. There is an admin portal call CT Connect which admins can configure, setup users, assign phone numbers, Disable or remove accounts. there is also a user portal in CT Connect that users can login to and update their information. The service works very flawless. We did have some circuit issues within the few years and when reported the circuit if moved over asap to another circuit. Calltower does this automatically and usually the issues are resolved pretty quickly. Much is automated in the system. From a user perspective its pretty easy to use. From and IT Dept perspective we do have alot of admin rights to make changes, add, remove and setup accounts. There is also a billing portal that you can update information.
Reply from CallTower
Sep 25, 2019
Thank you so much for your review, Ramon!
We moved from another hosted Skype provided to Calltower. Calltower is night and day better than what we came from an immediately moved all our customers on to their platform. Calltower has superb support staff, timely, knowledgeable, and good follow up. Outages are rare and very well communicated. We are made aware of platform changes and maintenance ahead of time. Even with the transition from Skype to Teams Calltower is ahead of the game with the direct routing options so we are definitely staying with Calltower even as Microsoft shuts down hosting options for third parties. We have had great experiences with Calltower staff from the billing department, sales, CFO, and all levels of support staff.
Reply from CallTower
Sep 25, 2019
Thank you for a great review, Andrew! We're happy you've had a superb experience.
In the past few months, we've had several occasions where callers would be randomly dropped from the call, or unable to access the meeting room using the correct participant code. This is very frustrating for our organization as a lot of what we do involves meeting virtually.
Reply from CallTower
Sep 25, 2019
We're terribly sorry to hear about your experiences, Emily. Please contact us if these issues continue, and we'll do everything possible to make it right. We value your patronage and hope this can be resolved swiftly and permanently. Our best resources for assistance are [email protected] and our Network Status page: https://www.calltower.com/support/network-status/
Good customer service, quick to respond to issues.
Reply from CallTower
Sep 25, 2019
Thank you for a great review, Mark! We pride ourselves on our customer service and responsiveness.
We utilize CallTower for our unified communications and conferencing services. The experience with their team and support has been exceptional and the variety of offering they provide gives us the flexibility we need as we scale.
Reply from CallTower
Sep 25, 2019
What a fantastic review, Evan - thank you for your response! We're proud to have you as a customer and partner.
Amazing people, first-class service. They are flexible with their offering and are always open to delivering new technology.
Reply from CallTower
Sep 25, 2019
Thank you for your review, Ryan - we love our people here at CallTower, and our customers, too!
Very responsive and always willing to provide a solution that meets our evolving needs.
Reply from CallTower
Sep 25, 2019
Thank you for a glowing review, Maria! We're happy our solutions have been a good fit.
Call Tower delivers the right solution for our business needs. A dedicated, professional team of technologists and business personnel who are always prepared and willing to engage. A great team to work with who always have the our best interest in mind.
Reply from CallTower
Sep 25, 2019
Thank you for your wonderful review, Frank! We work hard to make sure our customers and partners can easily connect.
Strong team, did what they said the first time... Happy to continue using CallTower in the future.
Reply from CallTower
Sep 25, 2019
Thank you for a great review, Thomas! "Doing what we say the first time" is a great compliment in this era, we're happy to have delivered a good experience.
CallTower enables organizations to choose between various UCaaS platforms including Microsoft Teams, Microsoft Skype, Cisco CallManager, Cisco HCS, CT Cloud Voice (private VoIP offering) and Office 365. Customers have the choice to select one platform or integrate them depending on the needs of the organization. It's a very resourceful company and I have used them for many years.
Reply from CallTower
Sep 25, 2019
Thank you, Mark, for your kind review. We appreciate your business and partnership.
Efectiveness, very efective and easy to use
Reply from CallTower
Sep 25, 2019
Thank you, Carlos!
CallTower's provisioning portal allows me to make changes to my accounts as needed across multiple communication platforms. We use both Microsoft Voice and Cisco Voice in our various offices. Great support team too- 24/7/365 US-based.
Reply from CallTower
Sep 25, 2019
Thank you for a stellar review, Michael! Please let us know if you ever need anything.
- «
- 1
- »