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CallTower

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6.1

Overall Score

Author: Kaitlyn Short

LAST UPDATED: December 17th, 2021

CallTower empowers business customers with Unified Communication and Collaboration solutions, changing the way people communicate around the world.

The company mission is to enable people to easily connect...

Since its inception in 2002, CallTower has become a leading provider of cloud-based, enterprise-class Unified Communications solutions for growing organizations worldwide. CallTower provides, integrates and supports industry-leading, cloud-based, Unified Communication and Collaboration solutions, including Cisco® HCS and CUCM in a private cloud environment, Microsoft® Teams Direct Routing and Native Skype for Business, CT Cloud UCaaS, Office 365 and CT Cloud Meeting powered by Zoom for business customers.

CallTower enhances its clients’ strategic and operational capabilities by integrating VoIP service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global network solutions into one reliable platform.

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The Good

  • Top-of-the-line UCaaS Solutions
  • Key UCaaS Integration
  • User-friendly online provisioning portal
  • Robust Network

UCaaS Solution

CallTower provides, integrates and supports industry-leading, cloud-based, Unified Communications and Collaboration solutions, including Cisco® HCS and CUCM in a private cloud environment, Microsoft® Teams Direct Routing and Native Skype for Business, CT Cloud UCaaS, Office 365 and CT Cloud Meeting powered by Zoom for business customers.

CallTower and Cisco unified, provide a solution to help businesses succeed. Cisco IP phone products are a collaboration between Cisco's innovative tools and CallTower's enterprise solution. A specific segment of Cisco IP, called Cisco HCS provides comprehensive features, such as corporate telephony, unified communications, conferencing, and contact center. Another segment of Cisco IP, called Cisco Jabber, offers softphone, chat, group chat, screen sharing, video conferencing, jabber standalone, and more. Cisco Jabber gives team the freedom to work from anywhere and still connect.

Key UCaaS Integrations

Delivers dynamic and flexible UCaaS integrations with scalability for today’s growing business needs. CallTower delivers enhancements such as Cloud Contact Center, CRM, UC Analytics, SD-WAN, Video Conferencing, Devices and more.

CallTower Connect

CallTower enables customers to manage rapidly changing technologies through CallTower Connect - a user-friendly portal, created and developed in-house. This proprietary system ensures our customers can administer services without expertise in any one technology or hiring outside consultants to manage their UCaaS platforms.

Robust Network

CallTower provide the service, manage the network upgrades and integrate the technology and applications into your business with around the clock monitoring by our Network Operations Centers. With a robust global network offering redundant connections through leading providers, CallTower can connect to almost any place at any time. We also provide Multi-Protocol Label Switching (MPLS), dedicated lines and global Session Initiated Protocol (SIP) Trunks all with 24/7 monitored services to ensure maximum uptime and available dynamic application failover.

Read Verified Customer CallTower Reviews

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The Bad

  • Not suited for non-business users
  • Brand Recognition

Not Suited for Non-Business Users

If you're looking for a personal or residential VoIP solution to make and receive calls, CallTower is not the best provider option. The company’s communications features are intended for business VoIP users.

Brand Recognition

Though CallTower is not a household name, the company built its white-glove, customer centric practice through customer and partner referrals. This ensures the business focus remain on delivering the highest quality solutions with paramount service to its customers. They also have strategic partnerships with other companies, such as Cisco and Aryaka. The SD-Wan solution between CallTower and Aryaka has been an asset in helping CallTower deliver higher-performance cloud communication. Their partnership with Cisco has helped broaden the horizon on the products they offer.

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The Bottom Line

CallTower is a great VoIP provider. Many features are available to make business communications easier and more successful. CallTower providers multiple business communication solutions, including Microsoft Teams Direct Routing and Cisco HCS with features and pricing plans that are sure to match your business needs.

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Star Rating

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4.4

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41 Reviews

Review Breakdown

5 grade

63%

4 grade

24%

3 grade

2%

2 grade

5%

1 grade

5%

Sentiment Criteria

Value

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Service

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NC Bend, OR

The phone service has been fine. However, the billing process has had multiple, ongoing errors. We were paying the monthly Invoice by check. Then, without our knowledge, and without notice, the monthly payments started being automatically deducted from the checking account. Then, suddenly the payment was not deducted AND we were charged a late fee. Once that issue was addressed, I was promised that the late fee would be credited back to our account. We did not receive the credit back for the late fee. The ongoing billing issues take my time, creates rework and costs the company more than the savings.

5 years ago

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Reply from CallTower

We're terribly sorry to hear about your experience - it sounds very frustrating. Please contact our billing department directly, and we'll do our best to make this right:

Sep. 30th, 2019

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Emily Chapel Hill, NC

In the past few months, we've had several occasions where callers would be randomly dropped from the call, or unable to access the meeting room using the correct participant code. This is very frustrating for our organization as a lot of what we do involves meeting virtually.

5 years ago

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Reply from CallTower

We're terribly sorry to hear about your experiences, Emily. Please contact us if these issues continue, and we'll do everything possible to make it right. We value your patronage and hope this can be resolved swiftly and permanently. Our best resources for assistance are and our Network Status page:

Sep. 25th, 2019