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CallTower

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6.1

Overall Score

Author: Kaitlyn Short

LAST UPDATED: December 17th, 2021

CallTower empowers business customers with Unified Communication and Collaboration solutions, changing the way people communicate around the world.

The company mission is to enable people to easily connect...

Since its inception in 2002, CallTower has become a leading provider of cloud-based, enterprise-class Unified Communications solutions for growing organizations worldwide. CallTower provides, integrates and supports industry-leading, cloud-based, Unified Communication and Collaboration solutions, including Cisco® HCS and CUCM in a private cloud environment, Microsoft® Teams Direct Routing and Native Skype for Business, CT Cloud UCaaS, Office 365 and CT Cloud Meeting powered by Zoom for business customers.

CallTower enhances its clients’ strategic and operational capabilities by integrating VoIP service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global network solutions into one reliable platform.

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The Good

  • Top-of-the-line UCaaS Solutions
  • Key UCaaS Integration
  • User-friendly online provisioning portal
  • Robust Network

UCaaS Solution

CallTower provides, integrates and supports industry-leading, cloud-based, Unified Communications and Collaboration solutions, including Cisco® HCS and CUCM in a private cloud environment, Microsoft® Teams Direct Routing and Native Skype for Business, CT Cloud UCaaS, Office 365 and CT Cloud Meeting powered by Zoom for business customers.

CallTower and Cisco unified, provide a solution to help businesses succeed. Cisco IP phone products are a collaboration between Cisco's innovative tools and CallTower's enterprise solution. A specific segment of Cisco IP, called Cisco HCS provides comprehensive features, such as corporate telephony, unified communications, conferencing, and contact center. Another segment of Cisco IP, called Cisco Jabber, offers softphone, chat, group chat, screen sharing, video conferencing, jabber standalone, and more. Cisco Jabber gives team the freedom to work from anywhere and still connect.

Key UCaaS Integrations

Delivers dynamic and flexible UCaaS integrations with scalability for today’s growing business needs. CallTower delivers enhancements such as Cloud Contact Center, CRM, UC Analytics, SD-WAN, Video Conferencing, Devices and more.

CallTower Connect

CallTower enables customers to manage rapidly changing technologies through CallTower Connect - a user-friendly portal, created and developed in-house. This proprietary system ensures our customers can administer services without expertise in any one technology or hiring outside consultants to manage their UCaaS platforms.

Robust Network

CallTower provide the service, manage the network upgrades and integrate the technology and applications into your business with around the clock monitoring by our Network Operations Centers. With a robust global network offering redundant connections through leading providers, CallTower can connect to almost any place at any time. We also provide Multi-Protocol Label Switching (MPLS), dedicated lines and global Session Initiated Protocol (SIP) Trunks all with 24/7 monitored services to ensure maximum uptime and available dynamic application failover.

Read Verified Customer CallTower Reviews

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The Bad

  • Not suited for non-business users
  • Brand Recognition

Not Suited for Non-Business Users

If you're looking for a personal or residential VoIP solution to make and receive calls, CallTower is not the best provider option. The company’s communications features are intended for business VoIP users.

Brand Recognition

Though CallTower is not a household name, the company built its white-glove, customer centric practice through customer and partner referrals. This ensures the business focus remain on delivering the highest quality solutions with paramount service to its customers. They also have strategic partnerships with other companies, such as Cisco and Aryaka. The SD-Wan solution between CallTower and Aryaka has been an asset in helping CallTower deliver higher-performance cloud communication. Their partnership with Cisco has helped broaden the horizon on the products they offer.

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The Bottom Line

CallTower is a great VoIP provider. Many features are available to make business communications easier and more successful. CallTower providers multiple business communication solutions, including Microsoft Teams Direct Routing and Cisco HCS with features and pricing plans that are sure to match your business needs.

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Star Rating

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4.4

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41 Reviews

Review Breakdown

5 grade

63%

4 grade

24%

3 grade

2%

2 grade

5%

1 grade

5%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Focus Technology Solutions, Inc. Brookline, MA

The best thing about Calltower is the service from their team! They are extremely attentive and always ready to assist with any questions or issues. They help with the entire setup, configuration and show you how to do everything yourself until you are comfortable with it. There are multiple options for support - phone, email or chat... so I can use whichever works for me at the time!

5 years ago

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Reply from CallTower

Thank you so much for your great review!

Mar. 2nd, 2020

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Amanda Niles, MI

Some response times are not the greatest. We understand we aren't the only business but requiring things to be reported right away then not getting to them until 72+ hours later, receiving an email about it being too late after the fact then asking us to report is right away isn't the best way to handle these issues. We appreciate the countless hours and abundant effort put in by CallTower while we moved to our new location this summer. We know this hasn't been easy on anyone but you have made it much more manageable than it could have been.

5 years ago

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Reply from CallTower

Thank you so much for your review and your feedback, Amanda. We appreciate your constructive criticism and we'll be working hard to make sure similiar instances don't recur in the future. Please let us know if there's anything else we can do to improve your experience.

Sep. 26th, 2019

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Roger Harr Orlando, FL

We have been using CallTower since late 2015. It allowed us to get off of an in-house VOIP system that wasn't working very well and also made working remote easier for staff. Pairing this with MS Office 365 really allowed us to hire full-time remote staff that gave us better regional coverage in our sales and account management areas.

5 years ago

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Reply from CallTower

We love this review! Thank you for the kind words, Roger - our pride and joy is being able to enable customers to better communicate and work smarter. It seems we've been able to do just that.

Sep. 30th, 2019

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zach hester Chicago, IL

Ive had good demos in the past and our company has been using calltower for teams integration and o365 solutions. PM has been very good im told.

5 years ago

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Reply from CallTower

We're happy to hear your demos have gone well and our reputation is strong. Thanks for a nice review, Zach!

Sep. 30th, 2019

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Rita St Louis, MO

I do not have any complaints with CallTower. We did not have any issues with install and we have not had any issues with service.

5 years ago

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Reply from CallTower

Thank you for your review, Rita! Please let us know if you need anything.

Sep. 26th, 2019

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Daniel Hughes Happy Valley, OR

Calltower has been exceptional with their quote to order process and highly effective communications with customers.

5 years ago

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Reply from CallTower

Thank you for a great review, Daniel! We're glad to hear communications are going smoothly.

Sep. 30th, 2019

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Alli Boston, MA

Overall good, but sometimes its hard to get across what Im trying to get done

5 years ago

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Reply from CallTower

Thank you for your review, Alli. Please be sure to let us know what we can do to improve your experience.

Sep. 26th, 2019

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Christopher Pelham, AL

Very patient and considerate, was worth the time

5 years ago

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Reply from CallTower

Thank you for your review, Christopher!

Mar. 23rd, 2020

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Kate Byrne Scituate, MA

The customer service is wonderful and very professional

5 years ago

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Reply from CallTower

Thank you for your review, Kate. We appreciate your feedback.

Sep. 26th, 2019

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Carlos Byromville, GA

Efectiveness, very efective and easy to use

5 years ago

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Reply from CallTower

Thank you, Carlos!

Sep. 25th, 2019