Name: Tax Defense Network
Rating: 4.4

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Donna Hampton Cottondale, AL

I'm very pleased with the service that I was given. I would recommend them to everyone that need them.

7 years ago

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CHARLES ZEGZDRYN Tampa, FL

I was very impressed with tax defense network diane newton help me through the process thanks tax defense network.

7 years ago

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Nancy A. Clayton, NC

Absolutely worthless, after giving them over 4000.00 we are right back where we started. Was lied to on numerous occasions, totally miss represented their self. Would not recommend to anyone unless you want to give money away.

8 years ago

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Katie G

Tax Defense Network is a godsend! I don't know where our family would be without them, probably on the streets! Thank you for all that you do!

8 years ago

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Ashlyn Elwood Roswell, GA

Tax Defense Network has been great at helping alleviate my tax problems. They are super affordable, but I wish they had an online chat that you could use!

1 year ago

Reply from Tax Defense Network

Hello, Ashlyn. Thank you for this great feedback about your experience! We appreciate your suggestion and will certainly consider this as a communication option in the future.

May. 9th, 2022

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Verified Customer

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Larry Richard Hall Albany, OR

They were very easy to deal with and got the job done

2 years ago

Reply from Tax Defense Network

Larry, feedback like yours means so much to our team. Thank you for taking a moment to leave this feedback!

Apr. 22nd, 2022

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Verified Customer

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Melanie S Hamilton Julian, CA

they failed to remove an irs tax lien. I had a title co obtain the release. Tax Def network never got back to me

2 years ago

Reply from Tax Defense Network

Melanie, we are sorry to hear you are dissatisfied with your MoneySolver experience. When you are best available, please give our Client Care Team a call at (877) 856-5118. We would truly appreciate the opportunity to make things right!

Apr. 22nd, 2022

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Verified Customer

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Fred Mcrae Hamlet, NC

Wasn't happy with agreement with irs.Not sure they could have done anything different

2 years ago

Reply from Tax Defense Network

Hi Fred, we are sorry to hear that you are disappointed with your results. Our team will always establish the best option available to our clients, but we must stress that these options differ based on individual circumstances. We certainly wish that we could have done more to assist you in this matter. Although, we do appreciate you taking a moment to provide this feedback, as it will help our team to create more positive client experiences in the future!

Feb. 10th, 2022

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Verified Customer

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Chloe Nave Saint Louis, MO

Tax Defense was efficient and effective for me

2 years ago

Reply from Tax Defense Network

Hi, Chloe. Thank you for taking the time to rate your experience. We're happy to have been your choice of tax resolution specialists!

Oct. 26th, 2021

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Verified Customer

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Audrey Toth Clairton, PA

My taxes due was not reduced and still haven't received a refund for years 20, 21

2 years ago

Reply from Tax Defense Network

Hello, Audrey. Thank you for providing your feedback regarding your experience. While our team will always attempt to provide our clients with reductions when possible, not all of our clients qualify. We are sorry to hear this has impacted your perception of our services. To speak with our team about your specific tax matter and delays in your receipt of funds, please call our Client Care Team at (877) 856- 5118. We would be more than happy to discuss your tax matter in more detail.

Sep. 28th, 2021

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Verified Customer

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Vallerie Tecumseh, OK

Because they don't stay in touch to let me know what's going on

2 years ago

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Verified Customer

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Ian Picket Louisburg, NC

$3000 later and no results! Started paying to have my current taxes done and not a single contact about it yet!

2 years ago

Reply from Tax Defense Network

Hello, Ian. Thank you for bringing this matter to our attention. We are truly saddened to hear you are having difficulties communicating with our team regarding your tax concerns. We take these matters very seriously and have escalated this issue to our management team. We will be contacting you, as soon as possible, following a review of your account and services. We look forward to resolving this matter and continuing to assist you with your tax matters.

May. 7th, 2021

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Verified Customer

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Mark Lindley Brandon, MS

they dont call back they were to do my taxes properly and i have had IRS charge me for crap they should have done

3 years ago

Reply from Tax Defense Network

Hello, Mark. We are very sorry to hear you were dissatisfied with your resolution and services. We would never want our clients to feel that their service is incomplete. We will be reviewing your concerns with our management team and following up with you very soon. Thank you for this feedback and for providing us the opportunity to improve your experience.

Apr. 6th, 2021

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Verified Customer

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Jody Cantu

Lack of communication, poor follow through. I should have used the money I paid them to just try and settle it myself.

3 years ago

Reply from Tax Defense Network

Hi Jodi Cantu. We will have our client care department reach out to you to go over your concerns.

Oct. 23rd, 2020

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Verified Customer

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Douglas Trathowen Pittsburgh, PA

They did what we needed done, but communication seemed to be slow at times.

3 years ago

Reply from Tax Defense Network

Thank you for the feedback. We will certainly review this with your team. It is never our intention to keep you out of the loop.

Aug. 10th, 2020

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Verified Customer

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Kiera Adams Charlotte, NC

I was able to get into a new installment plan.

4 years ago

Reply from Tax Defense Network

Ms. Adams,
Thank you for letting us assist your with this matter and we appreciate you filling out this review for us.

Apr. 8th, 2020

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Verified Customer

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Reuben Raysor

Did not feel like I was being kept abreast of the process, or should I say during the process.

4 years ago

Reply from Tax Defense Network

Mr. Raysor - thank you for letting us know of your concern. I will have management reach out to you to go over your case in full detail.

Mar. 25th, 2020

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Verified Customer

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Sony Winnetka, CA

Take way too long for results... seems like they lag just to collect more monthly payments.

4 years ago

Reply from Tax Defense Network

Hi Sony. We are sorry to hear you did not get the results as quickly as you were looking for. I do not have enough information to look up your account. We would be glad to take a full review of your account to see what is going on. Please reach out to me at 888-829-0563 ext 165 so I can get additional information.

Feb. 17th, 2020

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Verified Customer

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Steve Digby Kyle, TX

Lack of personal attention, unanswered phone calls and emails.

4 years ago

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Verified Customer

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Lee Stoltz Hutchinson, MN

they were helpful , Irena B had helped anser questions

4 years ago

Reply from Tax Defense Network

Lee, it is our pleasure to be of service and thank you for taking the time to shout out our team. You are awesome!

May. 29th, 2019

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Verified Customer

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Elaine

Because it takes about up to 4 phone calls to get me questions answered.

4 years ago

Reply from Tax Defense Network

Elaine, thank you for your candid feedback. We are always looking to improve and with your help and specific feedback, we will. We look forward to the opportunity to make things better for you in the future.

May. 21st, 2019

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Verified Customer

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Lisa K

High level of profesionalism and customer service

4 years ago

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Verified Customer

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Nancy Bowen

Because it was difficult to get in touch with my tax advisor and took days for emails to be returned.

4 years ago

Reply from Tax Defense Network

Nancy, thank you for leaving us your honest feedback. We are always looking to get better and we apologize for your negative experience. We will do better moving forward.

May. 14th, 2019

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Verified Customer

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Robert

They were really good at helping me out with my student loan.

4 years ago

Reply from Tax Defense Network

Robert, Thank you for taking the time to leave your feedback. We would love to hear about the rest of your experience to see what areas we could improve upon. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at

May. 2nd, 2019

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Verified Customer

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Bad business

90% of my check was taken by the IRS. Within a month of tgis company doing nothing, they garnished my bank account too.

5 years ago

Reply from Tax Defense Network

I would like to hear more about your experience with us from the beginning. There may have been some miscommunication that we could clear up. Please contact us at 888-829-0563.

Feb. 22nd, 2019

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Verified Customer

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Michael Younger

Very good with the Tax people. They communicate very well.

5 years ago

Reply from Tax Defense Network

Hi Michael,
We are smiling ear to ear reading this review. We loving hearing great things about our employees. Thank you so much for your review and we are ecstatic to hear that you will be recommending us.

Nov. 14th, 2018

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Verified Customer

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None

I give a 0 to all, very disappointed with the service, I did not get the service as promised. Wasted my money ''''''

5 years ago

Reply from Tax Defense Network

We would like to discuss this further to see where the communication was lost. Please contact us at 888-829-0563.

Feb. 5th, 2019

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Verified Customer

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Anonymous Redding, CA

They never finished the job. I canceled them because I never heard from them again.

5 years ago

Reply from Tax Defense Network

I'm sorry to hear this. I wish we could have mended the relationship sooner to prevent this outcome.

Jan. 24th, 2019

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Verified Customer

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Marsha Mesa, AZ

They didn't do much for me. I paid a lot of money that I could've done myself.

5 years ago

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Verified Customer

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Rebecca Apex, NC

I felt like they were of no help to me and my husband. I tried to contact them but couldn't get a hold of anybody.

5 years ago

Reply from Tax Defense Network

Rebecca,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Verified Customer

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Eian

Signing up with them was a horrible decision. I got very little response from them. I ended up doing it by myself.

5 years ago

Reply from Tax Defense Network

Eian,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Verified Customer

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Katherine Sterling Heights, MI

The communication should be better and the instructions should be clearer.

5 years ago

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Verified Customer

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Disappointed Person

Just not an ethical company. Every person I talked to lied in some way. Only interested in making a sale.

5 years ago

Reply from Tax Defense Network

Please contact us at 888-829-0563. We would like to dig into your case to see where we failed and to correct it.

Dec. 18th, 2018

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Verified Customer

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mr. Amaya Temecula, CA

well, I did not save any money, they still make me pay all the taxes, so I really dont know what you did ,

5 years ago

Reply from Tax Defense Network

Mr. Amaya,

We can answer that. Please contact us at 888-829-0563.

Dec. 21st, 2018

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Verified Customer

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Raisinmom Six Mile, SC

Every time I needed to talk to them, it was a different person. Communication is not good

5 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563

Dec. 21st, 2018

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Verified Customer

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Never Use These Guys Jacksonville, FL

no return calls - asked for refund - got half - had to dispute the other half - no action ever taken

5 years ago

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Verified Customer

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Sure Santa Fe, NM

Mishandled my case appallingly and lied repeatedly and failed to inform me or do the job or return my money

5 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563

Dec. 21st, 2018

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Verified Customer

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Ishrat Round Lake, IL

We've had a bad experience. They took money out and they couldn't do what they gave us as a committment.

5 years ago

Reply from Tax Defense Network

Ishrat,

We're sorry to hear that you had a bad experience. Please contact us at 888-829-0563 so we can look further into your case.

Dec. 18th, 2018

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Verified Customer

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Kevin Auburn, WA

They help us resolve our tax problem but I think it's way overpriced.

5 years ago

Reply from Tax Defense Network

Kevin,

I'm sorry to hear that you feel that way. I will pass along your feedback to see what we can do.

Dec. 18th, 2018

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Verified Customer

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Dewayne High Point, NC

I'm still paying them but they haven't touched my taxes.

5 years ago

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Verified Customer

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Mary Randallstown, MD

They haven't got anything resolved. I'm still having tax issues with all the money that I paid them.

5 years ago

Reply from Tax Defense Network

Mary,

Please reach out to us at 888-829-0563 so we can look into this. I would like to get you answers and see where the hold up in your case lies.

Dec. 17th, 2018

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Verified Customer

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Charles

The customer service and company did not do anything. They didn't help me get anything and I paid them a lot of money.

5 years ago

Reply from Tax Defense Network

Charles,

Please contact us at 888-829-0563. We would like to look into your case further.

Dec. 17th, 2018

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Verified Customer

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Waynenard San Francisco, CA

I called them last week but they still haven't gotten back to me.

5 years ago

Reply from Tax Defense Network

Oh no! Please call us at 888-829-0563 with your information so we can make sure that you're called.

Dec. 14th, 2018

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Verified Customer

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Ted Fresno, CA

They aren't very punctual. I don't think they do a very good job. The only time the call me back is to collect payment.

5 years ago

Reply from Tax Defense Network

Ted,

That is not what we stand for. Please reach out to us at 888-829-0563 so we can further assist.

Dec. 17th, 2018

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Verified Customer

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Friend

They are prompt and very helpful when there is a problem.

5 years ago

Reply from Tax Defense Network

Friend, great name!

Thank you for your review. I am happy to hear that we were able to help you.

Dec. 14th, 2018

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Verified Customer

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Barbara59

I was not given complete or follow up info when I orginally signed up and communication is not good.

5 years ago

Reply from Tax Defense Network

Barbara,

I'd like to hear more about this. Please contact us at 888-829-0563.

Dec. 14th, 2018

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Verified Customer

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Ms. Shantell Kight

Professional and prompt assistance of staff at all levels

5 years ago

Reply from Tax Defense Network

Thank you. This means a lot and we hope you are pleased with the outcome of your case.

Dec. 17th, 2018

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Verified Customer

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unhappy Magnolia, TX

2 years and I am in the same boat as when I started and they want more money while not completing the original request

5 years ago

Reply from Tax Defense Network

We're sorry to hear that this is the situation you're in. Please contact us so we can look into this further. Our number is 888-829-0563.

Dec. 17th, 2018

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Verified Customer

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sally Green Bay, WI

communication problems, i thought part of services was to also advocate for lower tax payment.

5 years ago

Reply from Tax Defense Network

Sally,

Your situation is very important to us. Please reach out at 888-829-0563 so we can better assist you.

Dec. 17th, 2018

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Verified Customer

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Anonymous Millville, PA

They didn't do anything to defend us, just took our money and then told us that there was nothing they could do.

5 years ago

Reply from Tax Defense Network

Anonymous,

Our job is to defend you. If you feel otherwise, we would like to know why. Please reach out to us at 888-829-0563.

Dec. 17th, 2018