Name: Optima Tax Relief
Rating: 4.2

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Verified Customer

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irene Sylmar, CA

i send many emails trying to talk to the person assigned for my case and she doesn't get back to me nor reply to my emails

1 year ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for clients. We urge you to contact our customer service line for assistance: (800) 536-0734.

Nov. 3rd, 2022

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Verified Customer

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Lorine Egans Tucson, AZ

Optima Tax is helpful and shows concern .They do respond to requests during the process.

1 year ago

Reply from Optima Tax Relief

We truly appreciate your kind words. We are so happy to hear we were able to resolve your tax burden with the IRS.

Oct. 27th, 2022

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Verified Customer

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Hamilton Summerville, SC

Awesome TEAM! RESPECTFUL! COMPASSIONATE! From the receptionist, to associates in every department!

1 year ago

Reply from Optima Tax Relief

Thank you for the compliment! We've enjoyed having you as a client.

Oct. 9th, 2022

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Verified Customer

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Lisa Moore Smyrna, GA

They involve me in all of their decisions. I am kept up on everything that's going on with my case.

1 year ago

Reply from Optima Tax Relief

We appreciate your positive review! We pride ourselves on providing the best customer service to all our clients.

Oct. 9th, 2022

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Verified Customer

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Gary J Shukle Halsey, OR

They worked with the IRS to resolve my tax issues and helped out tremendously.

1 year ago

Reply from Optima Tax Relief

We appreciate your kind words. Our company’s passion is to resolve as much tax debt with the IRS as possible!

Sep. 22nd, 2022

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Verified Customer

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G.Gaines Garland, TX

They got the job done in a timely manner, I was also informed every step of the way.

1 year ago

Reply from Optima Tax Relief

We appreciate your positive review! We pride ourselves on providing the best customer service to all our clients.

Sep. 22nd, 2022

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Mary O'Brien Redding, CA

They have superb customer service & follow through. They stay on top of me to get each step dine

1 year ago

Reply from Optima Tax Relief

We are overjoyed to hear that we were able to resolve your tax problem with the IRS!

Sep. 22nd, 2022

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Verified Customer

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Jody Gwyn San Antonio, TX

Fast response and easy to navigate the system with the help of my counselors and customer service

1 year ago

Reply from Optima Tax Relief

Thank you for choosing Optima to assist you with your tax needs! We wish you well moving forward.

Sep. 22nd, 2022

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Tyeitha Bolen Hollywood, FL

They are nice and work fast. They have so much respect for their clinic. Love Optima Tax.

1 year ago

Reply from Optima Tax Relief

Amazing to hear! We are so happy to have helped you resolve your tax burden with the IRS!

Sep. 22nd, 2022

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Cherllan Brussard Los Angeles, CA

Easy to talk to..very knowledgeable..I felt comfortable discussing my situation

1 year ago

Reply from Optima Tax Relief

Fantastic! We are overjoyed to hear that we were not only able to resolve your tax burden with the IRS! Thanks for sharing.

Sep. 22nd, 2022

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Lima Collins Hampton, GA

Having paid for a negotiation the settlement offered to me hurts me financially very bad. I did not need to pay anymore do this

1 year ago

Reply from Optima Tax Relief

We appreciate the time you took out of your day to leave our team a review.

Sep. 22nd, 2022

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Lorrette T Smith Vero Beach, FL

I requested a refund after 2 months they stated that they didn't receive the POA so another was mailed and it had another clients information I called and informed Optima and I mailed it back then And I was frustrated.

1 year ago Edited January 10, 2024

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Sep. 22nd, 2022

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GLENN BURTON Sweetwater, TX

The client portal has made it easy to access information required and to stay updated.

1 year ago

Reply from Optima Tax Relief

Fantastic to hear! We are happy to hear that you’ve had such a positive experience with our client portal and servicing team.

May. 5th, 2022

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Verified Customer

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Tamara Dockstader Helper, UT

Fantastic communication and on the road to settling for a fraction of what I owe.

1 year ago

Reply from Optima Tax Relief

We are so grateful to have had you as a client! We are even more pleased to hear that you are now debt-free with the IRS! We wish you well.

Apr. 28th, 2022

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Verified Customer

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Dennis Burke Cypress Quarters, FL

Well organized, friendly, courteous of your time, understanding of your situation and needs

1 year ago

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that you had such a great experience with our team.

Apr. 28th, 2022

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Frederick Lewis Jr Long Beach, CA

They are very professional, keep me updated on progress. Very easy to talk with.

2 years ago

Reply from Optima Tax Relief

We appreciate your kind words. Our company’s passion is to resolve as much tax debt with the IRS as possible!

Apr. 21st, 2022

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Sharon daugherty Saint Louis, MO

Great work in helping customers in need of debt crisis when there financial hardship

2 years ago

Reply from Optima Tax Relief

Glad to hear that we were able to get you compliant with the IRS! Our company specializes in providing relief to individuals who have tax debt and making sure that they end up on the IRS’s good side!

Apr. 21st, 2022

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Scott Thompson Oceanside, CA

Disclosure is not high on their list of CS items. It appears I can get further, faster than their team of professionals as well

2 years ago

Reply from Optima Tax Relief

We appreciate the feedback Mr. Thompson.

Apr. 21st, 2022

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MALIK MOORE Chicago, IL

Patience and time they put in. Everyone spoken to treated me professionally and appropriately.

2 years ago

Reply from Optima Tax Relief

We appreciate your review and we're overjoyed to hear that our team was able to assist you with your tax burden!

Mar. 22nd, 2022

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Matthew Kovel Greenwich, CT

no one is updating this account - since this is still open and IRS are putting liens on his accounts - A quick email to let everyone know the time frame - it's scary just waiting . they rejected the first offer

2 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Mar. 10th, 2022

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Roddy Mitchell Neri Manteca, CA

They make the process very user friendly, from sending documents to over the phone appointments.

2 years ago

Reply from Optima Tax Relief

Fantastic to hear! We make it our mission to make everything accessible to our clients!

Mar. 10th, 2022

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Tara Fortschneider Kingsport, TN

Helped me get my taxes straightened out after years of being messed up and harassed by the IRS

2 years ago

Reply from Optima Tax Relief

Falling behind on taxes can happen to anyone! We are so happy that you chose Optima to resolve your tax situation. We appreciate you sharing your story.

Mar. 10th, 2022

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Amir H Dantzlerbey Florissant, MO

They help you understand the process. They are is friendly, eager to help you solve financial pro

2 years ago

Reply from Optima Tax Relief

Glad to hear you’ve had a positive experience with our team so far. We make every effort to accommodate each of our clients to ensure that they are getting the best customer service!

Feb. 9th, 2022

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James Thompson Philadelphia, PA

Outstanding service ! I didn't know what to do before I called Optima Tax Relief.

2 years ago

Reply from Optima Tax Relief

We are so glad to hear that our team of tax professionals was able to answer all your questions and resolve your tax burden! We wish you well.

Feb. 9th, 2022

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Michael Peterson Albuquerque, NM

Professional, caring and understanding. They make you feel that you are not alone.

2 years ago

Reply from Optima Tax Relief

Thank you for thinking of our staff as “professional, caring, and understanding.” We are happy to have been able to resolve your tax burden!

Feb. 9th, 2022

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Jack Adams Mobile, AL

They stay on top of everything for me, let me know what I will need and should be looking for

2 years ago

Reply from Optima Tax Relief

Happy to hear that our team of tax professionals was able to assist you and resolve your tax burden!

Feb. 1st, 2022

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Sharon Nails Birmingham, AL

I rate them a 5 they get right to work helping you to get a solution for your tax debt

2 years ago

Reply from Optima Tax Relief

Owing a tax burden is tough enough! We’re happy to hear that we were able to assist you.

Feb. 1st, 2022

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Sharese McCommons Hixson, TN

They are good at explaining the program, but I am waiting to see any updates. I guess no news is good news.

2 years ago

Reply from Optima Tax Relief

Thank you for choosing Optima to assist you with your tax needs! We wish you well moving forward.

Jan. 25th, 2022

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Amanda Hanks Leslie, AR

Well I paid like 4000.00 and no real relief so I feel like I paid for nothing the did one tax return made some calls I could have done myself so it just put us in more debt.

2 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Jan. 25th, 2022

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Dawn Koreman Watervliet, NY

They promised/assured me they could help me. I paid them almost $4,000 and I still owe the same amount I did before I reached out to Optima Tax. I am deeply frustrated and disappointed with the results.

2 years ago

Reply from Optima Tax Relief

We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.

Jan. 25th, 2022

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Derrick G Green Detroit, MI

Very professional but still waiting for the final outcome with me resolving my tax issues

2 years ago

Reply from Optima Tax Relief

Thanks for taking the time to share your experience with our team!

Jan. 25th, 2022

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Alan Gaveck Pasadena, CA

I have paid you $28,000 so far and yet, I still have been hit with an IRS tax lien and out of a $6,500 salary per 2 weeks, the IRS allows me $521.00 What have I paid for?

2 years ago

Reply from Optima Tax Relief

We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.

Dec. 21st, 2021

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shawne bradley San Francisco, CA

Optima Tax helped me cut my tax bill down to virtually nothing. I went from owing thousands to 0!!

2 years ago Edited January 10, 2024

Reply from Optima Tax Relief

Thank you for the kind review!

Dec. 21st, 2021

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John Rodriguez hermandez Hemet, CA

They push to get the job done. They remove a lot of the hassle of dealing with the IRS.

2 years ago

Reply from Optima Tax Relief

Thank you for the compliment! We've enjoyed having you as a client.

Dec. 21st, 2021

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Maria Erickson Las Vegas, NV

Very attentive and helpful staff. They do a quick action when the situation needed attention.

2 years ago

Reply from Optima Tax Relief

Thank you for thinking of our staff as "attentive and helpful." We wish you well moving forward.

Dec. 21st, 2021

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PATRICIA OConnell

They took care of my tax issues. I was confused and 6 years behind. They handled everything for me. The portal was very easy to use and I was kept informed of the progress.

2 years ago Edited January 10, 2024

Reply from Optima Tax Relief

Amazing to hear! We're glad that the process was easy and that you're now compliant with the IRS.

Dec. 21st, 2021

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Wanda Robeetson Petersburg, VA

Even though I've been slow in responding and doing my part, they always keep in touch.

2 years ago

Reply from Optima Tax Relief

Owing the IRS is tough! We're happy to hear that our team is assisting you with your tax burden.

Dec. 21st, 2021

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Sandra Cooper Raleigh, NC

Because I haven't been treated fare. Because in September I start the program so Optima can help me but RIS Guarantee my check any way. I not get feed back from optima said my ticket in open.

2 years ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Dec. 14th, 2021

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John Rixen Fond Du Lac, WI

Every person I speak to at Optima is extremely knowledgeable, helpful and personable

2 years ago

Reply from Optima Tax Relief

Thank you for the compliment! We do our best to make our client's experience as easy and seamless as possible.

Dec. 7th, 2021

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Rolinda Dearborn Heights, MI

The representatives have been very thorough and professional and knowledgeable about the process

2 years ago

Reply from Optima Tax Relief

Thank you for thinking of our staff as “thorough and professional.” We are happy to have been able to resolve your tax debt!

Dec. 7th, 2021

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Teresa Terry Pipecreek, TX

The company had infinite patience with me and my situation. They worked with me.

2 years ago

Reply from Optima Tax Relief

Owing a tax burden is tough enough! We’re happy to hear that we were able to assist you.

Nov. 16th, 2021

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Sonja E Johnson Saint Louis, MO

Optima has been very helpful with team and correcting my problem. I am very please with the results.

2 years ago

Reply from Optima Tax Relief

Thank you for the compliment! We do our best to make our client's experience as easy and seamless as possible.

Nov. 16th, 2021

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Gene Dobrzynski Fernley, NV

Great service, individuals are very knowledgeable of the tax codes. Easy to work with

2 years ago

Reply from Optima Tax Relief

We are so glad to hear that our team of tax professionals was able to answer all your questions and resolve your tax debt! We wish you well.

Nov. 16th, 2021

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Joel Anderson Pass Christian, MS

can't ever get in touch with anyone when you need them!weeks go by between communications!too much time taken as far as I'm concerned

2 years ago

Reply from Optima Tax Relief

Thank you for the valuable feedback! We'll pass along your concerns to our servicing team so they can further assist you.

Nov. 1st, 2021

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Rick Hejdak Milwaukee, WI

They have been fighting for me for almost a full year now so they do keep there word.

2 years ago

Reply from Optima Tax Relief

Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax debt.

Nov. 1st, 2021

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Charles Mark Hamilton

I received a call in June that the resolution team had finished my case. The news was not what I was hoping for. As a matter of fact my tax debt was rasied another 10,000 dollars. So in my opinion your tv advertisement on tv is a joke and reaching out during the process i never heard back from anyone on the status of my case. I will not be recommending your services to anyone i know.

2 years ago Edited January 10, 2024

Reply from Optima Tax Relief

Thank you for thinking of our team as "professional." We wish you well!

Nov. 1st, 2021

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Darrell Bell Decatur, GA

The team I have know what the are doing and seem to be really trying to resolve my issues!

2 years ago

Reply from Optima Tax Relief

Owing the IRS can be scary! We are happy to hear that we were able to file your taxes and keep you out of collections. Thanks for sharing!

Nov. 1st, 2021

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Gilbert Hegamin Nederland, TX

They gave clear understanding of what I need to do an did a good helping me with this situation

2 years ago

Reply from Optima Tax Relief

We appreciate your positive review! We pride ourselves on providing the best customer service to all our clients.

Nov. 1st, 2021

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Marqus Lowe La Marque, TX

They are very good with explaining everything so you can’t understand it and you know where you at

2 years ago

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that our team of tax professionals has been able to provide you with the assistance that you require!

Oct. 6th, 2021

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Leleao B Toa North Salt Lake, UT

Good communication and rates the follow up consistent either phone or online website

2 years ago

Reply from Optima Tax Relief

Thank you so much for your kind review. We take great pride in providing our clients with great customer service

Sep. 21st, 2021