TurboTax is a leader in the tax prep industry. It is secured with bank-level encryption, multi-factor authentication, TLS technology, Dedicated Security tax, risk assessment/audits, and limited access to data. This ensures the utmost security for customers. 

TurboTax's software comes with audit defense, and the company offers 100 percent accurate calculations guaranteed with the service. Customers can file taxes with TurboTax on tablets, mobile devices (apps for Android and iOS), online, or through CD-software.

TurboTax is part of the larger Intuit company. This is a software firm that emphasizes financial, accounting, small business, and tax-related programs. It is built around small business and individual software needs and is currently one of the S&P 500.

TurboTax began in the 1980s when two software designers in the Silicon Valley area of California began to look at ways of creating computer software that could eliminate the drudgery of "pen and paper" accounting practices. This led to the birth of "Quicken" bookkeeping software and a rapid expansion of other small business and tax-related products. 

By the late 1990s, the company was a major force in software and was able to offer QuickBooks, TurboTax, and web-based components. Today, the company is worth more than $4 billion and is considered one of the finest software producers in the world.

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The Good

  • Guarantees
  • Easy to Fill Out
  • Automatic Suggested Deductions
  • Automatic Information Retrieval
  • Mobile App
  • Supported Forms

Guarantees

Essentially, the premise behind any version of TurboTax (whether for the individual, small business, etc.) is that it is going to walk the user through the process of completing their IRS and state tax documents. 

The software also finds all the potential deductions and credits that a taxpayer may qualify for. This means that there is very little risk of overlooking deductions or failing to report everything with accuracy. 

TurboTax provides a Maximum Refund Guarantee, an Audit Support Guarantee, a 100% Accuracy Guarantee, and a Satisfaction Guarantee. 

TurboTax offers free filing for simple tax forms. However, if you taxes are more complicated, you may have to pay a fee for using TurboTax's filling process. 

Customers who use the software don't have to pay until they receive their tax return. If a customer did not file with TurboTax, even if they started with the software, then there is no charge.

Taxpayers can elect to receive their tax refund via a direct deposit to their bank account.

TurboTax also promises people a maximum refund, as well as error checking all tax work before it is submitted to the IRS. 

If the company does make a mistake with the IRS, it will pay for any state penalties and interest. TurboTax's guarantees are helpful and are made to best help consumers.

Easy to Fill Out

The "step-by-step" filing process is done like an interview and offers explanations for each item as it appears. The questions are made to be very clear. The built-in "EasyGuides" offer detailed explanations for all major issues. 

There are also community forums that can direct someone to even further answers and information. 

Additionally, some of the advanced versions of the software will also provide professional tax advice from a tax expert around issues such as investments or business related questions. It even walks the user through such traditionally complex issues as depreciation, donations, cost basis in stocks, and special 401k tools.

Automatic Suggested Deductions

TurboTax automatically suggests deductions and credits to users. In fact, members have the ability to enter charity donations on-the-go with the TurboTax ItsDeductible app.

Automatic Information Retrieval

Because the software is able to automatically retrieve information from previous year's filings (when done using previous versions of the software), it can streamline the entire taxation process dramatically. It also pulls all necessary data from any linked versions of QuickBooks, and this means that individuals and businesses can speed up the entire tax return process while also eliminating risks of error.

Mobile App

TurboTax has a mobile app which makes doing taxes convenient. You can login and start where you left off anytime and anywhere. It doesn't matter if you're using your phone, tablet, or desktop; all your information will be saved.

Supported Forms

Free:

  • 1040A
  • 1040EX
  • Schedule B
  • Schedule EIC and More

Deluxe:

  • All Free Forms
  • 1040
  • Schedule A
  • Schedule C
  • Schedule CE

Premier/Home & Business:

  • All Deluxe Forms
  • Schedule D
  • Schedule E

The Bad

  • Limited Information
  • Federal and State Prices
  • Customer Support

Limited Information

While TurboTax does readily give information on how to input charity locations on the main homepage, the website does not upfront offer information on other types of deductibles. However, these pop-up as customers go through the questionaire.

Federal and State Prices

TurboTax is not "cheap" software, and it does have additional fees for filing state returns online.

Federal Price:

  • Federal Free Edition - This product is ideal for simple tax returns and costs $0.
  • Deluxe - The Deluxe costs $34.99 and is meant to maximize one's tax deductions
  • Premier - For rental property and investments, this is the way to go. It costs $54.99.
  • Home and Business - This option is best for small business owners, and it costs $89.99.

State Price

  • Federal Free Edition - This product is ideal for simple tax returns and costs $0.
  • Deluxe - The Deluxe costs $36.99 per state and is meant to maximize one's tax deductions.
  • Premier - For rental property and investments, it costs $36.99 per state.
  • Home and Business - This option is best for small business owners, and it costs $36.99 per state.

Customer Support

TurboTax offers a couple of ways to get in touch with them:

  • Twitter: @TeamTurboTax
  • Live Chat: Live support is offered in programs to paying customers.

However, they do not offer support over the phone and through email. These are both popular forms of customer support and can be a big problem if customers are not familiar with social media or live chat options.

The Bottom Line

In the end, many people choose TurboTax because of how well the software works.

The intuitive nature of the software, the use of the interview format, and the access to previous returns tend to keep people coming back year after year. 

There are also many other features that are built into the different packages that make this software a truly ideal solution, such as access to W-2 forms or 1099 forms that have been filed online. 

This sort of comprehensive access ensures one of the simplest methods for doing one of the most dreaded chores. 

While taxes can seem confusing at times. TurboTax provides access to answers given by tax professionals as well as a community forum. On these forums users can ask questions and have them answered by a TurboTax representative or tax professional. The library of resources is really effective and useful across the board. 

TurboTax is a well-recommended tax preparing company.

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User Reviews

Star Rating

4.4
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545 Reviews

Review Breakdown

5 star
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4 star
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3 star
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1 star
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Stephanie Stanley

September 25th, 2020 Littleton, CO DETAILS arrow_drop_down
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Consistent quality, very easy to use, confidence in their expertise, data from year to year

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Madat

September 18th, 2020 Seattle, WA

Very reliable firm must recommend them to our friends and colleagues. Good forms that are not difficult to uderstand

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Michael

September 17th, 2020 , IL DETAILS arrow_drop_down
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I've used TurboTax to file taxes 9 years in a row with only one issue were I had to take my taxes somewhere else. I lived in KY and worked in Illinois. My company wrongfully withheld Illinois state taxes instead of Kentucky. They have a reciprocal agreement. The TurboTax software would not allow me to correctly file to get my taxes paid to Illinois back so that I could pay them to Kentucky. Turbotax advisors didn't understand what needed to happen to make it right. I just had to go elsewhere.

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JMeyer

September 17th, 2020 Somerset, WI DETAILS arrow_drop_down
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I have used Turbo tax the past two years to do my personal taxes. It is extremely easy to use and walks you through every step with explanation to click on, if needed. I have used other online self tax companies and I have found Turbo Tax to be the most helpful and easiest to use.

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Jose Castillo

September 17th, 2020 Los Angeles, CA DETAILS arrow_drop_down
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Iv been doing my taxes with them since I was 16. Amazing work and the live help really saved me extra money in the long run!

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Lexii H

September 16th, 2020 Hammond, IN DETAILS arrow_drop_down
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Online tax file is easy and understandable. This is the only way that I have done my taxes for the last couple years

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Sean McNulty

September 16th, 2020 Naperville, IL DETAILS arrow_drop_down
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Extremely easy to use software, I was paying an accountant to do my taxes and recently decided to give turbo tax a try. I’m ver pleased with it so far. The guided process made me feel more comfortable doing my own taxes. Highly recommend!

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Nathan

September 15th, 2020 Broomfield, CO DETAILS arrow_drop_down
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I’ve really enjoyed using Turbo Tax for preparing my taxes for the last 3 years. They make it really easy to use for a variety of tax issues

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Tim Brown

September 15th, 2020 Dallas, TX DETAILS arrow_drop_down
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Easy to use and great features. Helped with simple return. Felt like it covered all of the necessary features

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Lottielyn Schwenke

September 14th, 2020 Orlando, FL DETAILS arrow_drop_down
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I use it every year! What I love most about TurboTax is that they break down what each deduction means in terms I can understand. Easy to use.

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Tricia W.

September 14th, 2020 , DETAILS arrow_drop_down
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So Affordable, So user friendly, Saves so much time. I've always worried that I would miss something when filing my own taxes, but TurboTax makes it so easy by asking all the right questions and double checking a long the way. Saves so much time versus going into a tax office

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Dayna

September 14th, 2020 Riverton, UT DETAILS arrow_drop_down
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TurboTax is so easy to use and you can get a better price. Sometimes though it is not the best for more complex situations.

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Tagg

September 13th, 2020 Ogden, UT DETAILS arrow_drop_down
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If you have a somewhat straightforward tax preparation, TurboTax is an amazing inexpensive service that will get the job done well.

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Scott Kobel

September 12th, 2020 Fairport, NY

Very good software and covers every possible situation you may have experienced the previous year!

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Erica Buyer

September 11th, 2020 Ambler, PA DETAILS arrow_drop_down
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As someone who usually doesn’t do their own taxes TurboTax made it easy and comfortable for me to do my own taxes. User friendly.

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Ashley Ulibarri

September 7th, 2020 Los Angeles, CA DETAILS arrow_drop_down
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I have done my taxes for many years using Turbo Tax. They make it so easy to do and customer service is easy to reach if you have any questions. If your situation is straightforward then I highly recommend using this service.

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N R

September 7th, 2020 Crete, IL DETAILS arrow_drop_down
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This tax service is easy to use! It takes you step by step to give you the best refund. Highly recommend

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phillip cobb

September 5th, 2020 Greensboro, NC DETAILS arrow_drop_down
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great price, excellent tax preparation service, great tax company for their knowledge

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Tara Hammond

September 5th, 2020 Draper, UT DETAILS arrow_drop_down
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TurboTax is always my software of choice when doing my taxes each year. I love how it walks you through everything. I feel rest assured that my taxes have been done right.

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Yolanda Briganti

September 5th, 2020 Riverton, UT DETAILS arrow_drop_down
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With TurboTax it doesn't take too long to get the taxes done. It walks you through each step.

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KnarasN

September 4th, 2020 Draper, UT DETAILS arrow_drop_down
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We used TurboTax for our taxes this past year and it was so nice. Very user friendly and quick! Will use again.

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Carole Lee

September 3rd, 2020 Oklahoma City, OK DETAILS arrow_drop_down
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I've done my taxes with Turbo Tax for many years. It's user friendly and if I have questions, they have answers. It's quick for me because a lot of my information is stored which makes it easy when I do taxes for the next year. They make sure I get my maximum reward by making sure all forms are available for me. If I wasn't aware of it, they have it if needed. Love them!

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Shante Reeder

September 3rd, 2020 Herriman, UT DETAILS arrow_drop_down
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Such a great tool for those who need the basics done for taxes. User friendly, self explanatory, and easy to complete!

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Carmen Murphey

September 3rd, 2020 Abilene, TX DETAILS arrow_drop_down
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Very easy to use. great for simple taxes. Do not have a lot of deductions. Great source.

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Danielle LeCheminant

September 3rd, 2020 Lehi, UT DETAILS arrow_drop_down
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We have bought Turbo Tax every year at Costco to do our yearly taxes. It's very simplified and makes it so much easier to file our taxes.

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Jon Moreno

September 3rd, 2020 Sandy, UT DETAILS arrow_drop_down
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We always use Turbo Tax and love how easy and secure the service is. It is fool proof and worry free. Recommend for sure!

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David Martin

September 3rd, 2020 San Diego, CA DETAILS arrow_drop_down
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Whenever I am in a position to do my own taxes, TurboTax is the only place I go. They make it so easy with a straight forward interview process to guide you along the way. And each year, it seems to just get better and better. I highly recommend them.

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Dre35

September 3rd, 2020 West Valley City, UT DETAILS arrow_drop_down
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It's very simple, the platform is clear and understandable. Great tool! Used it for years!

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Kjirstin Peterson

September 3rd, 2020 West Jordan, UT DETAILS arrow_drop_down
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Tried turbo tax because it was "free", it ended up not being free after all. Plus H&R got me more money back.

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Patricia Pletcher

September 2nd, 2020 Annapolis, MD DETAILS arrow_drop_down
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During these very weird tax times....Turbo tax and their service keeps me safe and way ahead of the game!

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Amanda Vangeli

September 1st, 2020 Denver, CO DETAILS arrow_drop_down
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Easy to use, very user friendly. I always use TurboTax to do my taxes! I also love that they provide your credit score.

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Tammy Conklin

August 31st, 2020 Bonney Lake, WA DETAILS arrow_drop_down
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TurboTax has been fast and reliable. I’ve been using them since 2007, and will recommend them to anyone else!

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Simone

August 30th, 2020 Woodbridge, VA DETAILS arrow_drop_down
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Customer service never gave me my money when I asked for refund for purchase on line, was told to delete the account and use new account from CD. It deleted my account information therefore even with receipts from CD and online purchases of tax program that I canceled were both charged on my card, spent over 300 dollars to do tax instead of 125.

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Dawn M

August 29th, 2020 Tucson, AZ DETAILS arrow_drop_down
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I've been using Turbo Tax for many years. I find their software very easy to use and if you used Turbo Tax for a prior year, it will automatically input your relevant info into the next year.

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Awele

August 28th, 2020 Red Lion, PA DETAILS arrow_drop_down
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Easy to follow. Literally the step by step process and feedback is so user friendly.

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Asher Pappas

August 27th, 2020 Sandy, UT DETAILS arrow_drop_down
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The app and website are easy to navigate through and there are so many helpful resources for every tax situation

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Michael Lait

August 26th, 2020 Enterprise, AL

Great company easy to understand files your taxes for you with very simple instructions

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noahemm

August 26th, 2020 White Plains, NY DETAILS arrow_drop_down
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Great experience, i never thought i would be able to do my own taxes but turbotax has made it simple and understanding

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Micaela Cortez

August 25th, 2020 San Ramon, CA

Filing your own taxes on here make it sooo easy and faster. I love TurboTax I learned so much and they make it for you to understand which is a plus.

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Sherry

August 25th, 2020 Brownsburg, IN DETAILS arrow_drop_down
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Thank you, I’ve used Turbo Tax for years now. I hate the high cost but using the program flows smoothly.

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Vicki

August 21st, 2020 Clearwater, FL DETAILS arrow_drop_down
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So easy to use! Different levels of services depending on the intricacies if your return. It walks you through every single thing you fill in and there are Help sections, group sections, chat and a phone number to get direct help. If you have state taxes it rolls all your info over to your state tax form. When my taxes became more complicated, I was paying $700 to get my taxes done. I was pleased to find that Turbo walked me thru each and every item and saves your info to roll over for the next year. Invaluable if you are carrying losses. And only $99! My whole family uses it.

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Jennifer Thomas

August 18th, 2020 Cortlandt Manor, NY DETAILS arrow_drop_down
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No need for improvement. They made filing my taxes a piece of cake.

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Judy Feldmeier

August 1st, 2020 Houston, TX DETAILS arrow_drop_down
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So easy to navigate, the step by step process of completing the return is very user friendly. There Q&A works really well!

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Alesia

July 30th, 2020 Thurmont, MD DETAILS arrow_drop_down
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i use turbotax every year to file our taxes. it is easy to follow and they are always there to answer any questions i may have

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Ellie

March 31st, 2020 American Fork, UT DETAILS arrow_drop_down
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Turbo tax simplified the process and made it so much easier to understand! I was able to complete my taxes much faster and more efficiently than if I wouldn’t have used the website, and it’s affordable too!

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Rocio Diaz

March 20th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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For beginners, TurboTax is an easy way to file your taxes without having to worry about paying for an expensive accountant. Turbotax is easy and have a great customer service.

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Kogan Powell

March 18th, 2020 West Valley City, UT DETAILS arrow_drop_down
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Really streamlined and simple method of doing your taxes especially as a novice like me. However, their phrasing at the payment step can be a little tricky, I ended up paying for a premium service (which I didn't need at all) without knowing.

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Karina Aguilar

March 18th, 2020 Managua, MN DETAILS arrow_drop_down
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I use turbotax all the time when I do my taxes and they make the process super simple and get me the most money I can get

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Karen Torino

March 15th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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TurboTax was the best to use for my first time filing taxes. I started off with their free program and I loved it so much I upgraded to the $30 one to benefit as much as possible. Super fast and easy!

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Myken

March 12th, 2020 American Fork, UT DETAILS arrow_drop_down
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I have used TurboTax for the past 8 years. It’s a great program and so user friendly. I love that it saves my information from year to year so I’m not having to re-enter information annually. I feel confident that I’m doing my taxes right and saving money.