Wells Solar: Read 72 User Reviews From Real Homeowners

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Verified Customer

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Robin Roberts Boerne, TX

2 years ago

Reply from Wells Solar

Robin, thank you for such a delightful review. Makes me very happy to read that our team delivered results to you. It is very encouraging as they work very hard to deliver these results consistently. From all of us here at Wells, thank you.

Aug. 8th, 2022

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Verified Customer

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Josh H. Austin, TX

I love the attention to detail, I love the service, and I love how smooth the whole process was for solar! If a 10 was to be given I would give them a 10! By far the best solar in Texas. I would recommend to anyone who wants the job done right the first time.

2 years ago

Reply from Wells Solar

Thank you so much for your feedback, Josh. We really appreciate your review and your trust!

We offer $1,000 for your referrals if you do want to recommend a family, friend, or neighbor. Visit our referral page on the site for more details!

Feb. 16th, 2022

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Verified Customer

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David J Saenz VA

Wells Solar sent team member to clean up work site. I am overall happy with my panels and do see savings, I would recommend whole battery installation so when system isn't producing (night time) you are able to sustain off battery charge and not have to pull from the electric company. Wish salesman would have recommended with panel sale.

2 years ago Edited January 10, 2024

Reply from Wells Solar

David, I'm very sorry to hear that our installers left a mess at your home. I can assure you this crew that we had during your install in 2020 has been refined and sharpened with new management. I sincerely apologize and my support team will be reaching out to you to get a few more details. Thank you for your review.

Aug. 12th, 2022

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Verified Customer

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Barbara Johnston Lott, TX

Service was prompt. They kept in touch with me so I was aware of any problems that should arise. And have stayed in touch even after install was finished. Very good people to work with.

2 years ago

Reply from Wells Solar

Thank you for your kind words, Barbara. We'd feel as though we have very good people to work with as well. We'll be monitoring your system for years to come!

Aug. 8th, 2022

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Long Tall Texan Irving, TX

I have not started the installation process as of yet. However, Michael R, the sales rep that came to my home, is an exemplary representative for his company. If Wells Solar is as professional and upstanding as he is, I am confident in the outcome of my project. I tend to overanalyze everything and he took my many questions in stride as he went through his very persuasive presentation. He was very personable and made me feel like I was talking to a friend. I signed the contract rather than shopping around because someone else might beat the price but they will be hard pressed to match the service.

3 years ago

Reply from Wells Solar

Thank you so much for your detailed review. Michael is one of the star players on the team. We will deliver on Michael's pitch and guarantee a beautiful and functional system that will save you money over the course of its lifetime. Additionally, we'd like to agree with you, our competitors will be hard pressed to match our #1 voted turnkey service.

Nov. 30th, 2020

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Gage Loots Leander, TX

I did a lot of research before selecting Wells Solar, obtaining proposals from six established solar installation companies. Wells offered the best value to me in the mix of price, quality, service/warranty, local presence and experience. In Wells, I found a good, quality product at a reasonable price, from an established, local company. One of the deciding factors with Wells was their sales approach. No games. No talking negatively about their competition. My sales representative, Erik B, was knowledgeable and straight-forward throughout the process; something that I really appreciated. The planning and installation process went great. Wells handled everything from HOA to PEC to the City. I would absolutely recommend Wells Solar.

3 years ago

Reply from Wells Solar

Gage, we're so happy to hear from you. Even happier to hear that you are thrilled with the entire process and Erik. When you're happy, we are happy. Make sure to refer your friends and family through the Wells Solar app! For every referral that goes to sale, we'll send you $1,500!

Nov. 30th, 2020

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Verified Customer

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Robert Becker Georgetown, TX

Oh how nice to be able to run your air conditioner in this heat, 24/7, and only pay $51.00. All the while adding electricity to the grid during peak hours. But, I wish I would have installed a battery system.

2 years ago

Reply from Wells Solar

Very happy to hear that you feel good about using the AC during this extra hot summer. We are still able to install batteries for your system too! Considering the rise in utility prices and the temperature rising it would definitely be worth the investment.

Aug. 12th, 2022

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Verified Customer

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Jeffrey Fields New Braunfels, TX

I would have given five stars but I had asked the technicians if they could check the mountings of my solar panels because I hear rattling on my roof when the wind blows. They didn't respond to this request.

2 years ago

Reply from Wells Solar

Hi Jeffrey, I was told Rajib has visited since then and checked to ensure that your system is not rattling in the wind. We thank you for your business and trust.

Mar. 30th, 2023

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Verified Customer

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Kimberley Revor Georgetown, TX

I am still waiting for our inverter that went down in June to be replaced and we are almost in August. The ENTIRE REASON we have solar panels is to offset the electricity for the HOTTEST MONTH OF THE YEAR IN TEXAS....AUGUST. Also. We are not getting updates from Wells Solar. You would think they would be contacting us once a week for an update, but No. We have even referred a few of our friends that have purchased. Their customer service has tanked to unacceptable. We were going to have them put in a pergola, but now I'm going to consider other options if they can't handle a simple inverter change that is covered by the warranty.

2 years ago

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CW Kenneaaster Belton, TX

Amazing job from start to finish I came out installed in one day, next thing I knew it my tesla power wall's came in… they came in installed it in one day kudos well solar true professionals. The follow ups been magnificent… Thank you Jessica for stellar job in keeping me in on the loop throughout the whole process I would recommend them to anybody… Everything and I just told you really happened in that order. CW Kenneaster

1 year ago

Reply from Wells Solar

Really happy to hear about your experience, CW. Thank you for your review.

Mar. 30th, 2023

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TheyCallMe Lo San Antonio, TX

I worked with Gabriel, and he was awesome. I'm extremely happy with the service I received. Gabriel was very informative and answered any questions I had, he also never made me feel pressured, and walked me through this purchase every step of the way! Shout out to wells solar for hiring such amazing workers. I will definitely be recommending you guys to everyone I know!

2 years ago

Reply from Wells Solar

We appreciate your very thoughtful review. Glad to hear Gabriel and our team gave you the experience we strive to deliver.

Nov. 28th, 2022

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Dani Lindsay Houston, TX

I am ecstatic over my experience with Wells Solar. The installation process was done in one day and the crew was incredibly thoughtful and left my home in better shape then when they had arrived. My energy bill is basically non-existent and with my backup battery I never worry about a power outage or using electricity during peak hours. I can’t recommend Wells Solar enough!

2 years ago

Reply from Wells Solar

Thank you so much for your review, Dani. We are glad to hear about your smooth installation process and that your battery is providing you with true independence from the grid. Don't forget you can recommend us to family, friends, and neighbors through our app and receive a $1000 referral bonus!

Feb. 18th, 2022

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Sandra Speers-Ennis Temple, TX

When we were looking to get solar panels, we "Interviewed" many people. some we called via a search on the internet, and some were people who knocked on our door. First and foremost, our sales person O'Neal H, is a credit to your company. He was Professional, courteous, and not "High pressure". There is NOTHING worse than a sales person pushing you to purchase a high priced product with statements like, "this is an offer for today only" or "you'd be missing out if you don't" . O'Neal was NONE of those. He presented the Panels in a logical fashion and just gave us the facts about them and then gave us the bottom line in pricing. Now, almost a year later, we do not hesitate to call him with any questions that we might be having. Our 2 major concerns at this time is how the electric company is now not offering us any credit for buy back on extra power that we send to the grid. We realize that that is of no fault to the solar company panel supplier. (Wells) BUT it does, well...SUCK, that they are essentially "stealing" from us, then selling our excess production to other customers and we have nothing to show for it. Perhaps the solar companies should do some meetings with state and local authorities on the customers behalf, as it would only help you sell more panels if you can get them to set some regulations as to what is fair and right in the eyes of those of us who have taken the step to have solar installed. Our other issue is we have requested on several occasions to customer service to have someone come out and look at one of our panels as we believe that it is not functioning properly.

2 years ago

Reply from Wells Solar

Hello Sandra, thank you for your business and this very thorough review of our company. It brings us a lot of joy to hear that our team members are delivering quality to you.

We do agree that the utilities are overstepping their bounds and efforts are in place amongst the renewable energy industry to try to change what they have set in motion.

I'm glad that our support team was able to schedule time with you tomorrow to come out and look at the issue.

Feb. 10th, 2022

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EishPott Fort Worth, TX

Great price, with great financing options as well. The installation was great! Very professional crew, ontime and cleaned up all the trash when they left. Our consultant Andrew B was great throughout the entire process through the end. He even gives us updates as the solar is producing. We have had to call customer support one time to help us with the setup of the system and they were so helpful. We highly recommend Wells Solar to our friends, family and neighbors

2 years ago

Reply from Wells Solar

It brings us great joy to read about your experience with all of our teams. We strive to deliver excellence at every step of your solar experience. Thank you for your review!

Jan. 17th, 2022

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Cassie Wilson Dallas, TX

I met with multiple companies before we picked wells solar. My husband and and I chose wells because of their attention to detail and confidence to get what we wanted done. The price was great for Tesla panels (which nobody else offered) and their consultant Andrew knew the exact answers to every question we had. Since we got solar we have not had an electric bill and the payments are very low. We would highly recommend this company for anyone looking for quality solar in the dfw area.

2 years ago

Reply from Wells Solar

Thank you for choosing Wells Solar. There is a reason we are one of very few solar companies with the certification for Tesla Solar. We appreciate your kind words, Cassie.

Jan. 17th, 2022

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TammyJ Fort Worth, TX

The company is very responsive about any questions I had along the process of installation as well as showing me how to monitor the solar system. I did have an issue at install with some equipment needing to be moved to another side of the house, but I like where it is now. Andrew was my consultant and was responsive with all my questions at the beginning as well as throughout the installation. I would highly recommend

2 years ago

Reply from Wells Solar

Hi Tammy, we're grateful for your trust with your home. Your reviews and recommendations are the highest compliments we can receive. Be sure to download the Wells Solar app and refer your friends, family, and neighbors to receive a $1,000 referral fee.

Jan. 17th, 2022

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JW Tyson Hutto, TX

Can I give my rep a 6? She has been the best. I am a skeptical buyer and didn't believe her math or her engineering, but I have to admit, she was more than right and has taken care of every detail all they way through the project. Thank you Kristen for your diligence (not to mention your patience with a cantakerous buyer). I can't say enough nice things about them and their team.

2 years ago

Reply from Wells Solar

You absolutely can! We appreciate your trust and business, JW!

Jan. 17th, 2022

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Sarah Arnold Cedar Park, TX

My sales person, Sam, is absolutely wonderful. He made the whole process completely seamless, and now, almost a year later, I can still text him with any questions about our solar panels, or solar energy in general. The installation was quick and easy, the team comes out to check the panels any time we need. What's even more amazing- we had a huge hail storm that requires us to need a whole new roof- but our solar panels were unharmed! Couldn't recommend this company more.

3 years ago

Reply from Wells Solar

Thank you for taking time to review Wells Solar, Sarah. We'll be sure to let Sam know about your positive experience.

Jan. 17th, 2022

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Stephen Hufnagle Weatherford, TX

Andrew has been the best solar consultant I have talked to. And I’ve talked with about a dozen. He was very informative not only on his products but also products he doesn’t even sell. He made sure I was informed and knew everything I wanted to know. There was no pressure at all to buy even on his follow up call he just wanted to make sure I still understood it all. Before you make any decisions, call wells solar and ask for Andrew. They were also very competitive on price

3 years ago

Reply from Wells Solar

We appreciate your review and agree with you about Andrew. He's an excellent resource for solar and we're glad to have him on our team. Thank you for your review.

Jan. 17th, 2022

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Verified Customer

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John Moody Woodway, TX

Wells Solar has been pretty good about follow up with our panel. We've had two crashes to the system, thus far. It doesn't produce as well as we'd hoped.

2 years ago

Reply from Wells Solar

Hello John, thank you for your review. I'm having my support team reach out to you to see why the production isn't meeting up to your demand. We size all of our systems according to the homeowner's needs so they'll reach out and assess your bills to see where a discrepancy may lie. Looking forward to making this situation better for you.

Aug. 12th, 2022

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Verified Customer

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Chappell/McIntire Helotes, TX

Easy to deal with. Although I had the transformer replaced twice in the three years we've had them and it took anout 3 weeks to get a replacement

2 years ago

Reply from Wells Solar

Thank you for your review! We strive to get things to our homeowners as quickly as possible and we appreciate your positive review despite supply chain issues that tend to delay replacements or product availability.

Aug. 8th, 2022

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Verified Customer

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N/A Salado, TX

Poor service poor on time of getting stuff done the solar system we have our bill is over $200 a month also system doesn't work all the time.order a generator almost a year ago and still no generator so we cancelled it will not recommend Wells to anyone

2 years ago

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Hansel Cundill Carrollton, TX

I had a great experience with Gabriel and Wells Solar. He was really knowledgeable and professional and able to answer all my questions. I'm really excited to get my solar system installed. Highly recommend anybody who is looking to go solar go with Wells Solar.

1 year ago

Reply from Wells Solar

Thank you for meeting with us, Hansel. We're elated to hear you will be switching to solar with us on your side. We won't let you down!

Mar. 30th, 2023

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Paul Still Chicago, IL

I wanted more information about solar energy for my house but didn't know where to start. Luckily, Monte Y from Wells was able to break things down for me item-by-item, taking my budget into account. He was very helpful without being an overly pushy salesperson. If you're thinking of going solar, ask for Monte!

2 years ago

Reply from Wells Solar

We couldn't agree with you more, Paul – Monte is a wonderful team member and energy consultant. Thank you for taking time to meet with us.

Nov. 28th, 2022

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Phillip J Barrish Charlotte, NC

Monte was great. He provided lots of information, was patient with questions, and he didn't pressure us to make a decision right away. We're still thinking, but so far our experience with Monte and Wells Solar has been very good.

2 years ago

Reply from Wells Solar

We appreciate your time and consideration, Phillip. Thank you so much.

Nov. 28th, 2022

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Jason Schmidt

From start to finish, was easy and great experience. Salesman was awesome, gave us all the information we needed and walked us through all the details and pricing. THe installers were on quick and we really didn't even know they were here. Are expectations have been met or exceeded from the beginning.

3 years ago

Reply from Wells Solar

Reviews like these make our day, Jason. Thank you for your kind words.

Jan. 17th, 2022

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Matthew Ashcraft San Antonio, TX

I had an excellent experience with Wells Solar. Andrew B is a very knowledgeable and friendly rep. He was Johnny on the spot through the whole process. Wells did what they said they would do on time or early. Their installation crew was top notch and completed everything in one day. The system looks and works beautiful. Thanks y’all !!!

3 years ago

Reply from Wells Solar

Thanks Matthew! Andrew is one of our best!

Feb. 2nd, 2021

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Louis Hanner Fort Polk, LA

This was a long journey and i learned lots of ins and outs about solar. Wells and Matt B gave us a competitive quote to start the process. 120 days later their excellent install crew came out and got us installed over 2 days......PTO took a couple more weeks. Wells took care of planning, permitting, design and installation. During the process we were handed off to several PMs and finally rescued by Matt and Katie K to get completed.

3 years ago

Reply from Wells Solar

Thanks Louis. Thank you for your patience and understanding during your project.

Jan. 18th, 2021

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David Bellows San Antonio, TX

I had my solar system installed by Wells last year. They were courteous and professional throughout the process. I like that they handled all the permits and sending paperwork for HOA approval. Any little issue that came up was quickly addressed. I have always gotten someone on the phone very quickly and all of my questions get answered.

3 years ago

Reply from Wells Solar

Thanks David! Welcome to the Wells Solar family.

Jan. 18th, 2021

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Verified Customer

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Chris Larson Austin, TX

Wells solar did a great job of installing the system and getting our generator out to us! Thanks wells solar!

2 years ago Edited January 10, 2024

Reply from Wells Solar

Thank you for choosing Wells Solar, Chris. We're elated to hear about your positive experience.

Nov. 10th, 2022

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Verified Customer

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Leonor Hernandez San Antonio, TX

They have been great, one of my panels wasn't producing, they contacted me and took care of replacingnit

2 years ago

Reply from Wells Solar

Our team is actively monitoring all Wells Solar systems to ensure they're functioning as they should. Thanks for your review, Leonor.

Aug. 8th, 2022

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Verified Customer

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Neal John-Jose McCloskey Austin, TX

They were respectful / informative during install and have proactively reached out before I saw an issue

2 years ago

Reply from Wells Solar

Hey there Neal, thank you for taking time to review us. We are elated to hear that you had a positive experience with us. We strive to deliver this service from start to finish.

Aug. 8th, 2022

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Kathy Dallas, TX

called in for a couple of questions i had on wells solar and jessica answered each one with an awesome attitude! cant thank her enough ,really guided me through everything , great customer service

1 year ago

Reply from Wells Solar

Thank you for the kind words, Kathy! We hope to continue providing you with the Wells Solar experience for years to come.

Jul. 28th, 2023

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Bennie Cureton Kerrville, TX

I finally got my system installed this February. I took ten months for them to gather all the required parts but I am very happy with the install. It was very professionally done, looks great, and works wonderfully. I also like the easy to read App.

1 year ago

Reply from Wells Solar

Hi Bennie, we apologize for the delay with the equipment. Thank you for your review; we look forward to providing you with quality solar and service for many years to come.

Mar. 30th, 2023

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mary ann catena Austin, TX

thank you jamica for following up on the 1000.00 referral fee. i received today thank you wells solor for your time and the work you completed and appreciate the 1000.00 check

1 year ago

Reply from Wells Solar

Thank you for referring us, Mary! That is one of the biggest compliments you can give us.

Mar. 30th, 2023

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Richard Horn Austin, TX

Recently had an interesting presentation from Mr. Y about the possibility of adding solar to our house in Windsor Park. We haven’t decided on our next step but our sales experience was positive and I never felt coerced or pushed during the pitch. I appreciate that and the attitude this particular salesman brought to the table.

2 years ago

Reply from Wells Solar

Thank you for taking time to meet with us, Richard. We're elated to hear about your positive experience with Mr. Y.

Nov. 28th, 2022

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David Rhodes Dallas, TX

Our original solar installer not responding our any call or email. So we contact Wellssolar , They fix and replace bad inverter . GREAT SERVICE WITH REASONABLE PRICE !! Thank you

2 years ago Edited August 12, 2022

Reply from Wells Solar

Very happy we were able to help you with your inverter. Thank you for your review, David!

Aug. 12th, 2022

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Rodolfo Gonzalez Killeen, TX

They were prompt, courteous, and the panels, are now paying for themselves, my last 2 electric bills, one for $50.45 another for $67.38. So I'm happy with that, and again, the guys that did the work were great.

2 years ago Edited January 6, 2022

Reply from Wells Solar

It gives us great pleasure to hear about your bills being reduced, Rodolfo. We'll be sure to let the install team know about your kind words.

Jan. 17th, 2022

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Kevin Bice Austin, TX

It has worked beyond our expectations. Our salesperson, Matt, was very easy to work with. He promptly answered any questions we had during the process. We would definitely recommend Wells Solar.

3 years ago

Reply from Wells Solar

Thank you, Kevin! Matt is absolutely the definition of easy to work with.

Nov. 30th, 2020

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Verified Customer

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Charles Franks Fort Worth, TX

I identify them to be the best solar option for myself and they did a Great Job for me.

2 years ago

Reply from Wells Solar

Hi Charles, that's a very nice thing to read. Thank you for your trust and your business!

Aug. 11th, 2022

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Verified Customer

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James Shultz Wimberley, TX

They did good work, but have been slow to respond and don't seem to have a number to call for customer servicer.

2 years ago

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Stephen Gibbs Frisco, TX

Don't continue your project with them in current standing. I signed and financed for them to install solar a month ago, but I just received word that they are going bankrupt soon or bought out. I was wondering what was taking so long with my city permit after I got HOA and utility approvals. I did a public search and indeed, they never filed it. Appears they are having money flow issues and didn't have the funds to pay permit fee. In addition, like 60% of their staff is fired or gone. I tried to call all three of their branch offices to verify what is going on, and I got the same "not open" message even though it's during their operational hours in message.

1 year ago

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Dror Baldinger San Antonio, TX

The most unethical company I have ever dealt with. On February 3rd. 2022 (16 months ago!), we sent a bank transfer to Wells Solar that represented a 50% deposit ($14,400) for the purchase and installation of two Tesla Powerwalls, for which they promised imminent delivery. The Powerwalls have never been delivered. Their range of excuses for why they have never been delivered is sublime! For the record, Good Faith Energy delivered and installed the two Tesla Powerwalls within 60 days. The product is available on the market. According to their contract, WS is obligated to return the deposit within 7-10 days after termination of service. It has been over 70 days. After filing a complaint with the BBB, WS promised to return the funds between 30-60 days. It has been over 70 days. Wells Solar is the most unethical company I have ever dealt with. Legal action is the only recourse now.

1 year ago

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Amber Frymire Fort Worth, TX

We had the best experience with wells solar. Pur install looks wonderful and Our consultant Andrew stayed with us through the entire process. 6/10 stars if we could.

2 years ago

Reply from Wells Solar

Amber, thank you for a wonderful review. It makes us happy to hear that the team is delivering on our promises. We look forward to serving you for years to come.

Feb. 2nd, 2022

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Justin Alexander Austin, TX

Good service and Amy helped a lot. She answered all my questions about the panels, system, and process. Installation was organized and communicated. Great job Wells.

3 years ago

Reply from Wells Solar

Thanks Justin!

Jan. 18th, 2021

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Verified Customer

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Stuart Smith Crowley, TX

great individuals even help the neighbors with their system (not Wells System).

2 years ago

Reply from Wells Solar

Thank you, Stuart. Our team is made of very kind and friendly individuals; I love to hear that.

Aug. 11th, 2022

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Bubba Bryan New Braunfels, TX

Terrible company. Over a year and still do not have a functioning system. They cant even turn it on because they can't satisfy the utility company (NBU) that will allow them to turn it on. Sold us a Tesla power wall and then when it came time to install it they said they didn't have any. When they finally did get them, they wanted us to buy it even thought they still do not have the system approved and running. The broke several water lines during the install that they did not fix, and left a huge mess of my yard that I had to fix myself. If I could undo this tragedy, I would.

1 year ago

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Nick Tague The Colony, TX

Although it started with a good experience once the contract was signed, it was confusing and complicated. We made 2 payments before they even fully installed the equipment. Now 6 months later we are still waitin to get the generator that was promised upon signing the contract. Called and emailed at least 20 times and still no eta and keep getting we will get back to you. Really dissatisfied

1 year ago

Reply from Wells Solar

We apologize for your experience, Nick. It is not characteristic of how the average Wells Solar experience should be. We hope to earn back your trust in us over time.

Mar. 30th, 2023

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Dennis Thompson Marble Falls, TX

Called Wells Solar for service, they came out replace optimizers, did not fix problem, they never returned to trouble shoot to fix issues, sent me a link to do a review of satisfaction, when I put the truth they immediately sent me an invoice for $285.00 for not fixing my issues, will pursue remediation through BBB or State Attorney consumer protection.

2 years ago

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Elaine Munch Dallas, TX

We tried to buy a generator from this company and we put up a deposit to get the 2021 price. They cannot find a place that works for the generator and now they won't give our deposit back. They work backward instead of looking at the property and agreeing that a generator would work, they do as a last step. They told me I would get my deposit back and have not. Be careful if you do business with them.

2 years ago

Reply from Wells Solar

Hi Elaine, we have returned your deposit and your project has been canceled. We apologize for your experience.

Jun. 22nd, 2022

Wells Solar Reviews

Summary of Reviews