TriSMART Solar: Read 440 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Jimmy P

The TriSMART crews have all been great. They came out before Christmas and put 54 solar panels on the roof. It took a day because it was such a large system. The crew that came back in February to connect the batteries were amazing. Even though one has worked for TriSMART only 3 months, another has only worked 1 month and one was his first day, the 3 workers had not been a team until that morning and were so in sync with each other they looked like they had worked as a team for 10 years. The system was fully installed in just one day. A few days later a man came and connected all the batteries and controllers to the internet and after firmware updates the batteries were up and running with their great led light rings. The solar system is now up and running and supplying my house with 94%-99% of the electric supply coming from the solar panels and very little from the grid. Even on cloudy days the solar panels provide 94% of the power for 24 hours. I look forward to having the full system set up with my new electric company and locked in electric rate but it has been a relief just knowing that if the grid power goes off the battery will switch on instantly and provide power for essential lights, outlets and appliances like refrigerator and freezer.

7 months ago

Reply from TriSMART Solar

Thank you so much for sharing your incredible experience with us! We're thrilled to hear that the installation went smoothly and that our crews—both seasoned and new—worked together seamlessly to get your large system installed efficiently. It's always rewarding to hear how well our team members collaborate, and your kind words mean a lot to them. We're also glad to know your system is already powering your home so effectively, even on cloudy days! Knowing you have reliable battery backup and are nearly off-grid is exactly the peace of mind we aim to provide. If there's anything you need as you finalize things with your new electric provider, we're here for you every step of the way.

Apr. 29th, 2025

check_circle

Verified Customer

star star star star star_border

todd Reeves Round Rock, TX

It is hard to say, I am not unhappy and I am not necessarily impressed. They did a great job of installation and it works, as far as I can tell well. But I need time to determine if it was worth the investment or not. I installed in last spring, so performance in the summer in texas is not going to great. I need a whole year to judge. I would like to see them offer an evaluation of performance report every 3 months. Which is almost how long I have had my system. then maybe a clearer conclusion. Right now, with the payments spread out over 25 years even at 2% at my age of 59, does not really look like the smartest decision on my part. Of course, I am not a greeney. All I want to do is not be affected by stupid goverment regulations and policies, which this system may do over time. I do not like that I can't easily disconnect from the grid and reconnect when I so desire. This makes installing batteries illogical.

3 years ago

Reply from TriSMART Solar

Thank you for sharing your honest feedback. We appreciate your insights and understand that evaluating the full benefits of solar takes time. Our team is always here to provide system performance reviews and assist with any questions you may have. We also value your thoughts on flexibility and grid independence and will continue working to improve our offerings. If you’d like to discuss your system’s performance in more detail, feel free to reach out—we’re happy to help!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Ethan Converse, TX

Everybody that is associated with TriSmart Solar has been extremely professional and it's been very helpful in the process of getting the solar panels. It really made it a lot less painful for me to have really good employees for Tri Smart I could talk to whenever I had questions. Install was quick. They found a problem that originated with the builders and was still under warranty that I got fixed.

3 years ago

Reply from TriSMART Solar

Thank you for your kind words! We're thrilled to hear that our team made the process smooth and stress-free for you. Providing excellent customer service and support is our top priority, and we're glad we could assist with the installation and even help identify an issue with your builder. If you ever have any questions or need further assistance, we're always here to help. Enjoy your solar savings!

Mar. 18th, 2025

check_circle

Verified Customer

star star star star star_border

Chad Porter, TX

We've had it probably for over a year now and it's, it's still good quality. They came out, installed the panels on the roof, and then came back out and installed the power wall. All the technicians they had were very courteous and very friendly and they did a good job. It was real clean. Whenever I have called and left a message about a situation, they would call me back within a day or so.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're happy to hear that your system has been running well for over a year and that our team provided courteous and professional service during installation. We also appreciate your patience and are glad our team has been responsive to your inquiries. If you ever need further assistance, don’t hesitate to reach out. We appreciate your support!

Mar. 18th, 2025

check_circle

Verified Customer

star star star star star_border

Rick Fort Worth, TX

Installation was very fast. I have two microcomputers that are not responding and I've had it for quite a while now. The installers did not do a very good job of cleaning up after themselves. It's been almost a year and a half now and I still have electrical trash as you go down around in the yard from wires and stuff like that. I have recommended them twice.

3 years ago

Reply from TriSMART Solar

Thank you for sharing your experience. We're glad to hear that your installation was completed quickly and that you've recommended us to others—we truly appreciate your support! However, we sincerely apologize for the issues with the cleanup and the microcomputers not responding. This is not the level of service we strive for, and we’d like the opportunity to make things right. Please reach out to our team so we can address these concerns as soon as possible. Your satisfaction is important to us, and we appreciate your patience!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Janice Spring, TX

I get good information from them. They do answer your questions and you can get in contact with them when you need to get answers. The installation process was done really quickly, they installed them and they cleaned up after themselves and it didn't take a long period of time so I was satisfied with that. They told me a battery would be included with the equipment but I didn't get that. They are a pretty good company.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear that you had a smooth installation experience and found our team helpful and responsive. We apologize for any confusion regarding the battery and would love to look into this further for you. Please reach out to us so we can address your concerns and ensure you have the best experience possible. We appreciate your support and are happy to have you as part of the TriSMART Solar family!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Edward San Antonio, TX

The rates were pretty good at first. You can never get a hold of customer service. Installation was not very good, it took them several times to get the panels up and then when they did get a mop they left the mess and they had to come back out and clean it up after I complained about it. I'm not getting a lot of savings from the product. I'm not very happy with the service at all actually. I did recommended it to a couple of friends and the guy never got back to him.

3 years ago

Reply from TriSMART Solar

We’re sorry to hear that your experience didn’t meet expectations. Customer satisfaction is our top priority, and we truly appreciate your feedback. We apologize for any delays and inconvenience during installation and for any difficulty reaching our team. We’d love the opportunity to make things right and address your concerns. Please reach out to us, and we’ll do our best to assist you. Thank you for bringing this to our attention.

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Michael Glendale, AZ

They've been quick to answer any questions that I have and any needs I have. They took care of me. Installation went pretty smooth, they were very good with communication on appointments. Whenever a service tech was coming out I had a proper notice of when they would arrive. They were on time and they kept a clean work site. They were just really good to work with. I have had no issues with the equipment. I recommended them to my stepdaughter.

3 years ago

Reply from TriSMART Solar

Thank you for your wonderful review! We're so glad to hear that our team provided clear communication, timely service, and a smooth installation process. It’s great to know that everything is working well and that you had a positive experience. We truly appreciate your recommendation and are grateful for your support. If you ever need anything, we’re here for you!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Jeffery Amarillo, TX

The installation process was bumpy. The guy said what time he would show up and then he actually showed up thirty minutes later. They had to come back and finish the job, it was about a three week process. Actual work time was probably about 5 hours. I have no issues with the product, it has worked great. I would definitely recommend them to anybody.

3 years ago

Reply from TriSMART Solar

Thank you for sharing your experience! We appreciate your patience during the installation process and apologize for any delays. While we strive for a smooth experience, we’re glad to hear that everything is working great and that you're happy with the product. Your recommendation means a lot to us! If you ever need anything, please don’t hesitate to reach out.

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Anonymous Hobbs, NM

The people that came to visit agave me a detailed explanation about trismart. They have gotten back with me pretty quickly about issues concerning my complaints. It took a week to have a third party company come out and they did make a few mistakes on my home and on my property but I was able to call and trismart took care of it. So far it's been pretty good. I just haven't seen the wattage that would like to see, but overall a positive experience, just not exactly what I was expecting, but it's still good.

3 years ago

Reply from TriSMART Solar

Thank you for sharing your experience! We’re glad to hear that our team provided you with a detailed explanation and was responsive in addressing your concerns. We apologize for any issues during the installation process but appreciate your patience while we worked to resolve them. If you have any questions about your system's production, we’d be happy to review it with you to ensure you're getting the most out of your solar investment. Please feel free to reach out anytime. We appreciate your support and thank you for choosing TriSMART Solar! ☀️

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Sanjeev Pflugerville, TX

they came to me and they explained everything to me about TriSMART so I like maybe the pricing and the warranties. when I had a damaged during that time I called TriSMART for removing the panel and getting back installed once the roof got installed so it was like they they made it on time and they are professional to get back all the things on track.

3 years ago

Reply from TriSMART Solar

Thank you for sharing your experience! We're glad to hear that our team provided clear explanations about our pricing and warranties. It's great to know that when you needed assistance with panel removal and reinstallation, we were able to respond promptly and professionally. We appreciate your support and are here whenever you need us!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Aaron San Antonio, TX

I went through my security company to ticket TriSMART Solar and they made the price was really good and I like the look of the panels as well. The panels going up really quick and easy and the whole time process was really easy like I don't have to do anything so it was it was pretty smooth. Everything looks really good but I'm still paying an electrical bill. The integrated app is really nice to be able to like see how my panels are doing.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear that the installation process was smooth and that you’re enjoying the look of your panels and the integrated app. While solar can help reduce your electricity bill, factors like energy usage and seasonal changes can affect savings. If you have any questions about optimizing your system's performance, feel free to reach out—we’re happy to help!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Taylor Round Rock, TX

Always there to answer questions and try to make sure that the job gets done right the first time. They're always very willing to go the extra mile to help out where they can. I think equipment's style is really good. I've had some repeat issues with one specific section of the equipment, but nothing super major. They came to install early in the morning. It was a pretty big systems (was going to take two days) and I didn't even notice them really. It was very painless, and very quick.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We’re happy to hear that our team was responsive and committed to getting the job done right. We appreciate your patience with the repeat issue, and we’re always here to assist if needed. Glad to know the installation process was smooth and efficient for you. Your support means a lot to us!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Bryan San Antonio, TX

Very reliable; everything works great and I'm having no issues. Great attitudes and very helpful. Our rep dropped off the panels a few days before subcontractors got here. And then after that within 24 hours they went up there and installed the panels and and had everything working pretty quick actually. They damaged my roof and that still hasn't been repaired yet.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're happy to hear that everything is working great and that you had a smooth installation experience. However, we’re sorry to hear about the roof damage and that it hasn’t been resolved yet. Please reach out to our customer support team so we can address this issue as soon as possible. We appreciate your patience and look forward to making this right for you!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Linda El Paso, TX

I had one little hiccup and through the whole process. It was actually amazingly quick. I was really surprised the crew that came in, they came all the way from San Antonio and they installed on my home in three hours. I haven't had any problems with any of it. I've not had any panels not functioning where they placed it, I get good sun unless of course you have an overcast day. We're producing every month more than what we're using. The hiccup I mentioned was with the electric company.

3 years ago

Reply from TriSMART Solar

Thank you for sharing your experience! We're thrilled to hear that the installation was quick and efficient and that your system is producing more energy than you use. We appreciate your patience with the minor hiccup and are glad everything is running smoothly. If you ever need assistance, we're here to help. Enjoy your solar savings! 🌞

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Aretha Jackson

Very informative & I like their service.

1 month ago

Reply from TriSMART Solar

Thank you so much for the great feedback! 🌞 We’re glad to hear you found our service informative and that you had a positive experience with TriSMART Solar. We truly appreciate your support!

Nov. 11th, 2025

check_circle

Verified Customer

star star star star star_border

Jade Hockley, TX

Our rep was always in contact, always gave updates. It had a couple of bumps, but it wasn't bad. TriSMART handled everything for my HOA, which was really nice and everything with the city, which was also very nice and handy. Our rep handled any kind of issues that came up. And we didn't even have to be there for any of it. That's really nice.

3 years ago

Reply from TriSMART Solar

Thank you for sharing your experience! We're glad to hear that our team kept you informed and handled everything smoothly, including HOA and city requirements. We appreciate your patience through the process and are happy that it was a hassle-free experience for you. If you ever need anything, feel free to reach out. Enjoy your solar savings!

Mar. 18th, 2025

check_circle

Verified Customer

star star star star star_border

Jesus Safford, AZ

They did good work and I'm thankful for Ryan helping me out through all the steps and process through a whole thing. It was good. It was faster than I expected. It took less than eight hours to get the installation done. Ryan was always available to answer questions.

3 years ago

Reply from TriSMART Solar

Thank you for your review! We're thrilled to hear that Ryan provided great support throughout the process and that your installation was completed faster than expected. Our team is always here to help, and we appreciate you choosing TriSMART Solar. Enjoy your solar savings!

Mar. 18th, 2025

check_circle

Verified Customer

star star star star star_border

Leticia El Paso, TX

The consumption that I'm getting is not quite as much as the other companies my friends are using. One of my pannels isn't generating as much as the rest. Sometimes they're very hard to get a hold of. Overall it is good. It's not bad.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear that your overall experience has been positive. We understand your concerns and want to ensure your system is performing optimally. Please reach out to our support team so we can address any issues with your panel and assist you further. Your satisfaction is important to us, and we appreciate you choosing TriSMART Solar!

Mar. 18th, 2025

check_circle

Verified Customer

star star star star star_border

Monty

They are not good at returning calls. Install went very smoothly. I've been looking at the readings and one of my panels is not doing what it's supposed to. They're a pretty good company, but if their customer service was a little bit better I would have given a higher rating.

3 years ago

Reply from TriSMART Solar

Thank you for your honest feedback! We're glad to hear that your installation went smoothly. We apologize for any difficulty you've had in reaching us and for any concerns regarding your panel’s performance. Customer service is very important to us, and we appreciate your input as we work to improve. Please reach out to us directly, and we’d be happy to assist you with any issues. We appreciate your support!

Mar. 18th, 2025

check_circle

Verified Customer

star star star star star_border

Anonymous Wolfforth, TX

There are really good deals with TriSMART. I have never had a problem getting a hold of a person. Everything was done in a timely fashion. I have had zero problems with the product. It is a nightmare to reinstall the app and make it work again.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear you've had a great experience with our team and that everything was completed in a timely manner. We appreciate your support and are happy to know your system is working well! Regarding the app, we understand how frustrating technical issues can be. If you need any assistance with reinstalling or troubleshooting, please don’t hesitate to reach out—we’re here to help!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Carmen Fort Worth, TX

If the system goes down and you aren't monitoring it you would never know. That responsibility fell on me and I wasn't aware. The install was very smooth. Customer service is good. Sometimes the wifi feed goes off and it can be pretty annoying.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear that your installation went smoothly and that you've had a good experience with our customer service. We understand how important system monitoring is, and we apologize for any inconvenience caused. We recommend periodically checking the system’s app or portal to ensure everything is running smoothly. If you ever experience connectivity issues or need assistance, our team is always here to help. Please don’t hesitate to reach out. We appreciate you being a valued TriSMART Solar customer! ☀️

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Steven

We've had a little bit of miscommunication with maintenance on the system. To my knowledge, they installed the best panels. I have already recommended them. They were very professional. Installation was very easy. I was satisfied. They did a great job installing equipment.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We’re glad to hear that you’re satisfied with the installation and the quality of our panels. We apologize for any miscommunication regarding maintenance and appreciate your patience. Your recommendation means a lot to us! If you ever need assistance, don’t hesitate to reach out. Enjoy your solar savings! ☀️

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Marie

There were a couple of questions I had that were not handled quickly. They didn't get back to me in a timely manner. But we have not had any other issues with the service. I think I made the right decision in moving forward with them. Installation was fine, it could have gone quicker.

3 years ago

Reply from TriSMART Solar

Thank you for your honest feedback! We apologize for any delays in responding to your questions and appreciate your patience. We're glad to hear that you’re satisfied with your decision and that the installation went smoothly overall. Your input helps us improve our service, and we’re always here if you need any further assistance. Thank you for choosing TriSMART Solar! ☀️

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

David Snodgrass Pflugerville, TX

I gave them 4 because the communication when waiting on permits and stuff of that nature is lacking. I would go months with no status update until I reached out. The should reach out email/text/call or something with some kind of status or have a status page so you can check your order

3 years ago

Reply from TriSMART Solar

Thank you for your honest feedback! We appreciate your 4-star rating and understand that better communication during the permitting process would have improved your experience. We value your suggestion and will work on providing more proactive updates. If you have any further concerns or need assistance, please don’t hesitate to reach out!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Anthony Temple, TX

They are decreasing my electricity bill. The installation process took two days. It was pretty simple and easy. I would like to have an app or something that I could monitor my balance on and see when those payments are coming out in the future.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're happy to hear that your system is helping to lower your electricity bill and that the installation process was smooth. We appreciate your suggestion regarding an app for monitoring payments—we'll be sure to pass that along. If you have any other questions, feel free to reach out!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Antwyn Las Cruces, NM

When I came to the house we looked at the roof and then they started putting stuff on probably four months later and once they did that everything was pretty much started so it took on the day before it all out and then they had to come back because something wasn't done right.

3 years ago

Reply from TriSMART Solar

Thank you for sharing your experience. We apologize for the delay and any inconvenience caused during the installation process. We appreciate your patience and are glad that everything was completed in the end. If you have any further concerns, please don’t hesitate to reach out—we’re always here to help!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Elier Midland, TX

We've had heavy wind storms and little bit of hail and the pannels hold up. Install went pretty good, the guys got there early. It was pretty presentable and professional. Did great job, they didn't leave any trash. Good communication. It was very hard to get a hold of customer service before they took the panels up and stuff.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear that your installation was smooth and that the team was professional and efficient. It's great to know that your panels have held up well through storms! We apologize for any difficulty you experienced in reaching customer service and appreciate your patience. We’re always working to improve communication, and your input helps us do that. If you ever need further assistance, we're here to help! 🌞

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Tope Cypress, TX

They answered all my calls, they're always responsive. It was seamless, they called me ahead of time and they came in to do what they had to do mount the solar and checked that everything is okay and they left. They told me exactly what's going to happen and they talked about the app.

3 years ago

Reply from TriSMART Solar

Thank you for your kind words! We're thrilled to hear that your experience was seamless and that our team kept you informed every step of the way. Customer communication and satisfaction are our top priorities, and we’re glad we could deliver that for you. Enjoy your solar savings, and feel free to reach out anytime! 🌞

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Zitai Dallas, TX

It's a pretty efficient company, they do what they promise to do and everything turns out smooth. I haven't had any trouble with the equipment since the day they installed it so I'd say it's pretty good. No complaints about it. Installation was a one day process, it went pretty smooth and quick. The customer service is friendly.

3 years ago

Reply from TriSMART Solar

Thank you for your kind words! We're thrilled to hear that your installation went smoothly and that your system has been performing well. Providing a hassle-free experience and excellent customer service is our goal. If you ever need anything, don’t hesitate to reach out. Enjoy your solar savings!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Sam Hutto, TX

We had hiccups when the system first went online and they had to come back out and replace the fuse box because it wouldn't stay on. It was hard to get through to customer service to get all that set up. Installation was great.The solar panels are not keeping up with the use of the home when we were told they would. Otherwise it's been great.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We appreciate your patience while we worked through the initial hiccups. We're glad to hear that the installation process went well, but we understand your concerns about the system’s performance and customer service response time. Our team is always looking for ways to improve, and we’d love the opportunity to address any ongoing concerns. Please don’t hesitate to reach out—we're here to help!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Cody Davis Fort Worth, TX

The people that help me were very professional, but the amount of panels that were put up did not help make my electricity that much bill lower. So I have been pretty much been paying two bills for the entire year.

3 years ago

Reply from TriSMART Solar

Thank you for sharing your feedback! We're glad to hear that you were pleased with the professionalism of our team. We understand your concerns about the energy savings, and we're sorry to hear that you haven't seen the results you were hoping for. Solar panel performance can vary based on factors such as system size, location, and energy consumption. We’d be happy to review your system and billing to see if there’s anything we can do to improve your savings. Please feel free to reach out to us directly so we can assist further!

Mar. 4th, 2025

check_circle

Verified Customer

star star star star star_border

Jordan San Antonio, TX

When my representative left I have been having a hard time getting a hold of someone. They're just real informative. Overall a great experience. Just waiting to see what can be done for the crack in one of my pannels.

3 years ago

Reply from TriSMART Solar

Thank you for sharing your experience! We're glad to hear it was overall a great one. We apologize for any difficulty in reaching us and appreciate your patience. Our team is committed to addressing any concerns, including the cracked panel, and we’ll make sure to follow up with you soon. Please don’t hesitate to reach out—we’re here to help!

Mar. 18th, 2025

check_circle

Verified Customer

star star star star star_border

AnnaMarie Christina Ramsey San Antonio, TX

I'm really confused by the energy production. It seems if we've had nothing but 100 degree days with no cloud cover over the summer, that much more energy should have been produced.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We understand your concerns about energy production, and we’d love to take a closer look to ensure everything is performing as expected. Factors like system orientation, shading, and overall energy consumption can impact production. Please reach out to our support team, and we’d be happy to review your system’s performance and address any questions you may have. We appreciate your trust in TriSMART Solar!

Mar. 18th, 2025

check_circle

Verified Customer

star star star star star_border

denise Houston, TX

the sales man HANDS DOWN! The workers UMMM about them, good, just they drilled a litle hard now i have roof leaks across the whole car port. other than that i love going green.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear you had a great experience with our sales team and that you’re enjoying the benefits of going green. We sincerely apologize for the roof leak issue and would love the opportunity to make it right. Please reach out to our team so we can address this for you as soon as possible. Your satisfaction is important to us!

Mar. 18th, 2025

check_circle

Verified Customer

star star star star star_border

Arturo Mission, TX

TriSMART Solar responded to me any time I had an issue and called them, they gave me good responses. The company is not problematic. Installation was quick. It was done very well, I'm happy with it.

3 years ago

Reply from TriSMART Solar

Thank you for your review! We're glad to hear that our team was responsive and provided you with great service. It's wonderful to know you're happy with the installation. We appreciate your support!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Stacy Justin, TX

It took forever to get them up. The first day they got the braces up, but then they forgot to order the panels so it took another month to get the panels out there and then they finally put them up. I like it personally.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We apologize for the delay in getting your system fully installed, but we're glad to hear that you're enjoying it now. Your satisfaction is important to us, and we appreciate your patience throughout the process. If you ever have any questions or need assistance, please don’t hesitate to reach out. Enjoy your solar benefits! 🌞

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Joseph Egbo

The process was fast and easy. I wish I could’ve got the itemize pricing but still great nonetheless

7 months ago

Reply from TriSMART Solar

Thank you for the great feedback! We're glad to hear the process was fast and easy for you. We appreciate your note about itemized pricing—it’s helpful input as we continue to improve our communication and transparency. If you ever have questions about your system or would like a more detailed breakdown, don’t hesitate to reach out. We're always happy to help!

Apr. 29th, 2025

check_circle

Verified Customer

star star star star star_border

Marisol Nino Vega San Antonio, TX

I believe they did an amazing job from the start. Only issue I have is I was not offered a backup generator like other companies are doing now. Why was that?

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear you had a great experience with our installation. We understand your concern about a backup generator—our team customizes solutions based on each homeowner’s needs and preferences at the time of consultation. If you're interested in exploring backup options now, we'd be happy to discuss available solutions. Please reach out, and we’ll be glad to assist!

Mar. 18th, 2025

check_circle

Verified Customer

star star star star star_border

William Glenpool, OK

It went smooth. It's working but I could use a few more panels because it's not quite producing what I thought it was going to be. The solar is great.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear that your solar system is working well and that the installation process went smoothly. We understand that energy needs can vary, and we'd be happy to review your system's production with you. Please feel free to reach out, and we’ll be glad to assist. We appreciate you choosing TriSMART Solar!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Jose L Ortiz Fort Worth, TX

Great customer service. Can be improved by explaining the client what to expect (performance wise) from the system on each of the seasons/months of the year.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We’re thrilled to hear that you had a great experience with our customer service. We appreciate your suggestion about providing more detailed expectations on system performance throughout the year. That’s valuable insight, and we’ll work on enhancing our communication to ensure every customer has a clear understanding of their system’s seasonal performance. If you ever have any questions or need further assistance, please don’t hesitate to reach out. We appreciate you choosing TriSMART Solar! ☀️

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Keith Johnson McAllen, TX

Professional and knowledgeable from there install team to there customer service department they always take care of any needs or concerns you may have in my experience

3 years ago

Reply from TriSMART Solar

Thank you for your kind words! We're delighted to hear that you had a great experience with both our installation team and customer service department. Providing professional and knowledgeable service is our top priority, and we’re glad we could meet your expectations. If you ever need any further assistance, please don’t hesitate to reach out. We truly appreciate your support and for choosing TriSMART Solar! ☀️

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Roger Keller, TX

There were several delays getting it installed. It seems to be working very well now. Once they got the permits and got around to doing it, it was pretty smooth.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We appreciate your patience during the installation process and are glad to hear that your system is now working well. If you ever have any questions or need assistance, please don’t hesitate to reach out. We appreciate your support!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Cecilia L Hidalgo

They were very fast in placing the panels on. However they’re still not connected yet

7 months ago

Reply from TriSMART Solar

Thank you for your feedback! We’re glad to hear that the panel installation was completed quickly. We apologize for any delays in getting everything fully connected. Rest assured, we’re committed to ensuring everything is up and running smoothly, and we’ll be in touch to complete the final steps. We appreciate your patience and look forward to finalizing your system!

May. 2nd, 2025

check_circle

Verified Customer

star star star star star_border

Alex Gonzales

I haven't had the full service of my panels yet to really see how it is paying off.

7 months ago

Reply from TriSMART Solar

Thank you for your honest feedback! We understand it takes a little time to see the full benefits of your solar system in action. Once everything is fully up and running, we're confident you’ll start noticing the long-term savings and value. If you have any questions in the meantime or need assistance reviewing your system’s performance, we’re here to help!

Apr. 29th, 2025

check_circle

Verified Customer

star star star star star_border

Leslie Fort Worth, TX

It was super smooth, very quick. We have 26 solar panels and we still are not producing enough to cover the cost of our energy bill.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear the installation process was smooth and quick. We understand your concerns about energy production and would love to review your system’s performance to ensure it's working optimally. Please reach out to our team, and we’d be happy to assist you!

Mar. 18th, 2025

check_circle

Verified Customer

star star star star star_border

Sarah Velez Amarillo, TX

The installation process was easy and fast. We did not, however, ever receive the referral bonus that we were promised.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear that your installation process was smooth and efficient. We apologize for any inconvenience regarding the referral bonus. Please reach out to our team so we can look into this and ensure it gets resolved for you. We appreciate your support and for choosing TriSMART Solar!

Mar. 18th, 2025

check_circle

Verified Customer

star star star star star_border

Alvin Wolberg Prescott, AZ

satisfied with the installation. while delays may be out of their control, I would have appreciated better communication.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear you're satisfied with the installation. We understand that delays can be frustrating, and we appreciate your patience. Your input on communication is valuable, and we’ll work on improving this aspect. If there's anything we can do to assist you further, please don’t hesitate to reach out. We appreciate your support!

Mar. 18th, 2025

check_circle

Verified Customer

star star star star star_border

D Tyler, TX

Sometimes difficult to get a hold of somebody. Installation was fairly easy, it took about half a day. Everything seems to be working just fine.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We’re glad to hear that the installation process went smoothly and that everything is working well. We apologize if you had any difficulty reaching us—we’re always working to improve our communication. If you ever need assistance, please don’t hesitate to reach out. We appreciate your support!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Ira L Harge Jr Rio Rancho, NM

We are very pleased with our solar. It took a long time to get put in place and there was a failed inspection, but overall we are pleased.

3 years ago

Reply from TriSMART Solar

Thank you for sharing your experience! We’re glad to hear that you’re pleased with your solar system. We understand that the installation process took longer than expected, and we appreciate your patience throughout the process. Our team is always working to improve efficiency while ensuring quality installations. If you ever have any questions or need assistance, please don’t hesitate to reach out. We appreciate you being a valued TriSMART Solar customer! ☀️

Mar. 19th, 2025

TriSMART Solar Reviews

Summary of Reviews