TriSMART Solar: Read 440 User Reviews From Real Homeowners

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Danny Taylor

I like that we've - supposedly - lessened our family's carbon footprint. We're certainly not better off financially, however; our monthly payment to TriSMART was recalculated UP - after we signed the contract - and, instead of our energy bill disappearing (as was implied), we're still sending a chunk of money each month to our electric company. Keeping the lights on is costing more now than before we took the plunge. We're disappointed.

3 months ago

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Verified Customer

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Ben McKee Converse, TX

Tri Smart was great, however GoodLeap the financial institution was horrible. The worst financial company we have ever dealt with. Tri Smart reps were great every step of the way. Tri Smart company I would give 5 stars to, but having GoodLeap as one of there lenders would receive 0 stars. Get rid of them and more people would be happy with Tri Smart.

3 years ago

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Alex Tomball, TX

Their communication is good, but they send someone out fairly frequently. It seems like I've had them out three times in the last year. I think there was an issue with penetration on the solar panels that caused the leaked and they fixed it, but it took a while to catch. It keeps me dropping communication, that's why they keep sending technicians out.They undersized my system and I'm still paying a high electric bill.

3 years ago

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Ashley

As far as the installation process, they came out, did their survey, got their permits, and then they came out and started on it one day and then it took two weeks for them to come back and finish. Once I got my equipment all installed, they really didn't give me a walkthrough on how to check on my solar panels. They just installed it and didn't give me any kind of information on how it was going to work or anything like that.

3 years ago

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Anna Hutto, TX

They seem to be they seem to offer a better panels and better warranty and a little bit cheaper. They're not very forthcoming with information that I think new solar owners need. You have to realize that there's an issue to come a call and then they tell you. They got it done fairly quickly, I think it took maybe two days. I haven't had any faulty equipment and it functions well.

3 years ago

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Brenda Fort Worth, TX

They were the first ones who actually told me that I would get a rebate on my taxes. They were the best informed. They did their stuff and left and I haven't been able to get any other questions answered. So it was good to begin with, but after they installed its impossible to get answers.

3 years ago

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Donna M. Garza San Antonio, TX

The panels are not producing as expected or predicted by the sales rep. I understood that Trismart would pay the difference and that has not happened. My meter is showing that it is off-line and a rep is yet to check this status.

3 years ago

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Martisha Owen Georgetown, TX

When I purchased the system, I was told that I wouldn't be making payments on the solar bill, and the bill from the city where I live. That turned out to be untrue. I'm paying for the solar system, and still paying a monthly electric bill. I was very disappointed.

3 years ago

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Judith San Antonio, TX

When I have problem they take proper care of me. They put a nail through my roof and I had a lot of problems with the insurance company and everybody else so I'm not happy that it took about eight months before I could get them to come in to replace the back half of the roof, but now it's going okay. The panels are working.

3 years ago

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Jorge Ayala Snyder, TX

I am rating Tristar a 3 because I am still paying over 200.00 dollars a month and less than 50.00 in credit. I need someone to come by and evaluate my usage to the rate of the solar I am producing this is going on for 3 months now . Help

3 years ago

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Patricia Vasquez San Antonio, TX

So far it's been good but it's difficult to get someone right away if we have questions. It makes it feel sketchy calling the customer care line and it goes to voice-mail. They call back but it is different and not used to it.

3 years ago

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Michelle Rios Cypress, TX

At first it was great, we produced more than we were consuming. But the last couple of months we are not producing the amount we were in the first month and now are having to pay an electric bill on top of the monthly payment towards the panels. So that stinks as we were told we wouldn't be paying for electricity.

3 years ago

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Luis

I've been having a lot of problems with it lately. I don't know what's wrong with it, I've been calling trying to get in touch with somebody to help me and I just can't get any help. Yesterday I talked to Mr Juan Carlene and he helped me a little. I've been paying more than what I used to pay. I'm still waiting for someone to come fix the panels.

3 years ago

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Martha Nguyen Wheat Round Rock, TX

I have not seen that much of a reduction in my electricity as I was promised by the company with having solar panels. It also took a while to find a time to schedule to have the solar panels put in. During the installation process, material was left overnight at my house. I had to ask my representative to contact triSMART to remove the materials.

3 years ago

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Michael Mission, TX

I'm not real happy with them to be honest. They came and installed it, the guy told me if I wanted copies of the report just contact them and I did it three times and I never did get it. Installation went pretty quickly. They didn't leave a mess, they cleaned up after themselves.

3 years ago

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Alexyz Harlingen, TX

I do love the service but I would not purchase solar panels again. But everyone that I have spoken with has been very pleasant and has been able to answer all of my questions. I don't think the product really works to be honest. But installation was efficient, I was satisfied with that.

3 years ago

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J Jarrell, TX

Installation went okay, the only problem is that a lot of trash was left behind by the workers. It was frustrating and I had no idea whether they were going to come back or not. There needs to be more communication. The company is a little misleading.

3 years ago

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Anonymous Schertz, TX

It didn't go well when they first came to install. They didn't have the proper permits so they were kicked off the job by the general contractor. The equipment itself seems fine.

3 years ago

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Verified Customer

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Amy L Sanders San Antonio, TX

The representative sold us the panels. We get the bill. Only heard back from this company to fill out this survey. Read your paperwork. That's all the information we received.

3 years ago

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Jim Nelson

I have lived in this home for over a year, and I have yet to get a clear explanation for the discrepancy between what enphase reads and what my meter clocks over the same period.

3 years ago

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Verified Customer

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Julia Lara Hutto, TX

Everything was great until I requested assistance getting my system back online. Still waiting for a technician. My system is currently not working and I am paying large electric bills.

3 years ago

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Verified Customer

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Regina Salinas Houston, TX

I am till paying seperate electric bill and have no idea when it will stop. I was quoted that I would generate 95% of my kwh usage and then would be covered up to 100% for 1st 10 years.

3 years ago

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Maria

I had some issues with it and they were not able to help me with that. Technical support was not very good. There was some damage. The quickness of the equipment is good. I chose solar panels because of the money.

3 years ago

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James

They were good at the beginning. When you call, they say they can send someone out to figure it out. Installation took a little long. It was an easy process but they had to reschedule to installation time.

3 years ago

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Verified Customer

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Kelli Temple, TX

It's very frustrating trying to get a hold of people or getting a call back. Installation was very quick, they got done I believe in one or two days. Definitely with the app and everything that I use the equipment is good.

3 years ago

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Jt Ore City, TX

They have the best rate. I've had some questions that they didn't have answers to. I think the product is pretty good. I wish they offered the batteries in my package.

3 years ago

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Sandra Hutto, TX

As far as what the billing of it or I mean we don't notice any difference as far as electricity. It's kind of confusing with the billing and everything.

3 years ago

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Verified Customer

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Janice young Rowlett, TX

Communication has always been a challenge, my panels don't produce enough - I got a 550 and 475 electric bill for June and July

3 years ago

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Verified Customer

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Timothy San Antonio, TX

They take a while to get back to you. The thing gets knocked off line sometimes and I have to go outside and realign it.

3 years ago

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Mark E Hutchinson Pflugerville, TX

Communication was terrible on when things would happen and that put things off schedule for finalizing the install of my solar panels

3 years ago

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Verified Customer

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Raymundo Rodriguez LA Joya, TX

The representative I spoke with was very helpful, but a technician was supposed to come check my system and they were not sent.

3 years ago

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Verified Customer

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Amber San Angelo, TX

When I had problems with installation, the representative helped me resolve them. There was damage but they took care of it.

3 years ago

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Verified Customer

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Mark San Antonio, TX

Nothing is like what I was told or explained, I'm just another number on the board I barely or never produce 50% of my own electricity.

3 years ago

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Verified Customer

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Carol San Marcos, TX

It went fairly well or worse from delayed because they were missing panels. It take two months to get it scheduled to be installed.

3 years ago

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Cheyenne olmedo Round Rock, TX

The customer service is great but the solar is not worth the money i spent. I would not recommend solar in general nor would i do it again

3 years ago

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Billy Killeen, TX

I have no problem with equipment. I have been saving.Sometimes when I have question I can't reach them and they call me back when they feel like it.

3 years ago

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Verified Customer

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steve slider Fort Worth, TX

can't get a person on the phone, or even call back after leaving a phone number.i dont like to text.

3 years ago

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Verified Customer

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Michael Ingleside, TX

The instllation was slow but it finally got done. TriSMART Solar were the only ones who wanted to take my money.

3 years ago

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Gabriel Montgomery Killeen, TX

My install date kept getting pushed to the right because crews were taking other jobs ahead of mine.

3 years ago

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Frank E Warren Rhome, TX

Hard to reach if panels stop working. Had to contact sales person to get a response.

3 years ago

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Verified Customer

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Melissa Johnston Fort Worth, TX

I am waiting on a Technician to call as my system does not seem to be working properly.

3 years ago

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Roel Converse, TX

My solar system is not working to full capacity and providing the electricity promised

3 years ago

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Angus Las Cruces, NM

It works. But the support is not consistent. The installation process went poorly.

3 years ago

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Shaun Desoto, TX

Didn't deliver extras that it promised. System is too small for the output we need.

3 years ago

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Anthony R Johnson Mico, TX

No follow up to see if I'm happy or interested in improvments.

3 years ago

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Andres N Arispe San Antonio, TX

Not all information given to me at the beginning was correct.

3 years ago

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Carrie New Braunfels, TX

Difficulty getting initial problem correctly diagnosed and fixed.

3 years ago

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Roy New Braunfels, TX

I have had an average experience with them. The installation process was good.

3 years ago

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Antoinette Aceves El Paso, TX

Still paying electric company haven't earned credit after a year.

3 years ago

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Verified Customer

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Carlos Cubias Round Rock, TX

Only 70% of energy use is generated; was supposed to be 100%

3 years ago

TriSMART Solar Reviews

Summary of Reviews