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Suntria Reviews

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9.3

Overall Score

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Greyson Parker Richardson, TX

We haven’t gotten ours installed yet, but our rep Sunny D has been awesome in the whole process. Had some miscommunication and family emergencies come up and he was right there with us and still helped us through the process. Can’t wait to see what they look like, especially that electric bill afterwards!

2 years ago

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Reply from Suntria

Greyson, thank you for the review and we will let Sunny know the great job he is doing!

Aug. 28th, 2023

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Joshua Wright

Everyone was very skilled in their respective jobs and very professional!!

8 months ago

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Dwain Wilkinson

Quick and easy process. Installers were on time and did a wonderful job.

10 months ago

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Lori Stephens

I was excited about the opportunity to make my own electricity and gift the future owners of my house with that.

1 year ago

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KSMomto2

Justin & Scout came rolling up to our home on Segways, which I have never seen in this town. Most folks here are personally aware of the poverty line, so each dollar counts. Anyway, Justin did his sales pitch and used the name of the lady down the road. (Small town, but we didn’t personally know her.) Multiple times Justin said verbatim the he tells it straight up and after using a fear tactic that our energy cost would “at least” double if we didn’t do something, we agreed to a meeting. Tonight was the meeting and neither Justin nor Scout was in attendance. Instead, the manager for this region came (Kansas City). When informed that after reading the complaints & reviews on the bbb site, we’d decided there would be no meeting. The manager then attempted to guilt me by saying that it would’ve been nice had we emailed or called to let them know there’d be no meeting. They didn’t leave us a business card or brochure and my spouse & I had already discussed that Saturday after reading all the unfavorable bbb reviews. Justin, the sales rep we saw, told the manager that he’d called us. He didn’t. The manager then tried the “it was a long trip down here” approach to which I apologized, but the company should reimburse his mileage so likely that wasn’t an issue. The whole follow-up meeting seemed wrong. I question a company that sends someone completely unknown to close a deal with a potential customer, after that customer had built a small rapport with the sales person who came by initially. Plus, it felt very unprofessional to say there’d been a phone-call, when there wasn’t. To wrap it all up, guilting a potential customer for any reason is unethical and shows immaturity. Run, don’t walk, away from Suntria. If they do all of this even before anything was contracted, imagine how unscrupulous they might be once the you’re a customer!!!

1 year ago

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George Genn Oklahoma City, OK

If you considering Solar for your house, don't use Suntria. The a sales rep from them was a guy named Nick T. If guy you're talking to this guy ask for a different person or better yet use a different company. He got me to roll another loan in to the solar loan, but then didn't tell me how the first loan is going to be paid off, until after I'd sign for the solar loan. Also Nick promised me 3 months connected to solar before I would have to make the first payment on the solar loan. This is were the deal goes shady, instead of the banks paying each other, the money is supposed to be dispersed to HIM and HE has to bring me a check. He lied about when Suntria got paid from the loan company saying the solar has to be completely installed and connected before Suntria gets paid. After Suntria got paid and the solar is connected, instead of bringing me a check he gave vague answers as to when he's going to bring the check and when the money was to be dispersed to him. He lied to me about what is causing delays in the project when delays occur as well. This all started back in August 2023 for me, the solar was installed in September 2023. I spoke with Nick asking about the money to pay of the first loan, he stated that Suntria doesn't get funded until Solar is completely connected to the power grid, this was a lie. I spoke with the loan company in October 2023 and was informed Suntra was paid back in September 2023. I asked Nick about this and he changed his story to he doesn't get his disbursement until the solar is completely connected to the power grid. So I ask Nick what was remaining to get the solar connected, he told me Suntria is waiting on OG&E due to a shortage of their smart meters. In November 2023 I called OG&E, and was informed this was also a lie. OG&E was waiting on Suntria to come fix a connection before OG&E would be able to inspect and install said smart meter. I asked Nick about this and he stammered and changed his story again. In December 2023 the solar loan is now wanting paid and the solar is installed but not connected to my power or the grid. Finally in January 2024 Suntria fixes their connection issue. Then OG&E does their inspection and installation on the same day a few days later. I contact Nick letting him know that all the solar has finally been connected asking when I can get the money to pay off the loan that was rolled in to the solar. I'm still trying to get this money from him and his company. I am tired of this sales rep ghosting me to the point I have had to contact people in their headquarters, to deal with their employee and the theft of my money at this point.

1 year ago

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Reply from Suntria

Good afternoon Mr. Genn. We apologize for the delay of payment that your sales represenative promised, although it does look like your project manager Maddy was able to get in contact with you 12/13 and let you know we have processed the reiumbursment. She will contact you the moment it has been sent over to your account and if you have any more questions or concerns please reach out to her. Thank you for your patience during this time and apologies for having to wait till that has been deposited.

Feb. 17th, 2024

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William Ashburn, VA

Terrible communication, lack of empathy. Thought it would be a cake walk, but the entire process has been a nightmare and a financial burden. Suntria installed our panels 7/5/23, but it took until 12/9/2023 for someone to come out to actually turn on the system, so we didn't receive any solar benefit for a solid 5 months ; I'm still paying full electric bills on top of paying for the solar panels. It is now 2/1/2024(7 months later) and we've failed inspection 4 times, which gives me the impression Suntria does rushed jobs, neglecting adequate safety standards for proper installation. This company does not care for quality installation or care about their customers. We're just continuing to drain finances on an unfinished service. Other Issues: On the date of installation, 7/5/2023, one of their service techs dropped paint and damaged my garage floor and wife's car, something I would have turned a blind eye on, but now it's just left a bad taste in my mouth and my wallet. On the 3rd inspection(that failed),12/8/2023, one of the techs for some reason tried climbing on top of my water heater and caused a short, leaving my family with cold water for 2 days, which Suntria tried to avoid accountability, until I made a big fuss for someone to come out, on 12/9, in which all they did was reconnect the burnt prongs back to the outlet of my water heater and turned the setting to make my water hotter; they didn't replace anything. On this day they finally turned on my solar panels, making it seem like they saved the day, but it was just something that the first time installers forgot to do on day one; complete amateurs. After the 4th inspection(which failed again), 1/5/2024,Suntria said they would have someone the following morning of 1/8/2024, but their techs came late in the evening, and had to shut off my power in the middle of the night, leaving my family in the dark during our dinner time. I tried calling the Dallas Branch Manager, Brandon, to inform that I was upset with how this was coordinated, but never got a call back; just complete lack of empathy. Suntria has been extremely subpar in its way of communicating with customers and providing adequate updates on when work is going to be done and when people are going to show up to your house; I had 2 random people from "Oncor" show up to my door to work on the meter before the panels were even installed at the time, something Suntria never informed me about. On 1/30/2024, Inspector showed up, Suntria never showed, as Suntria didn't properly communicate/coordinate times for the gentleman; another frustration to add to my bucket of disappointment. Their sales rep, Zach B, gave us assurance that we were going to get the best service possible by this company, but it feels very disingenuous that there were no check-ins or follow ups after the panels were installed. I've had a terrible experience with one of the project managers, Caitlyn S, who was unprofessional and unhelpful in times when I really needed some guidance on my reimbursements(for all the months I paid for the panels with no activity and failed inspections), and when Suntria damaged my water heater. I urge Suntria to restructure the way they communicate with their customers and inform them about the process, via SMS or Email, as I had to call repeatedly the Sales rep and the Business, asking for updates, only receiving zero response. These things could easily have been provided to me in an automated fashion. I can't say how many times it's felt like I was duped by a phony business when no one answers their calls or when I get unknown SMS messages from contacts(with no name) stating they're from Suntria asking to click suspicious links to refer people, something I WILL NOT do even if they were legitimate as this company has dragged this on. All in all, extremely dissatisfied. I hope Suntria does better with future customers, but for now that is but a dream.

1 year ago

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Shannon

They are really great people who explain the process very well before you make any commitments. Their warranty is great and really takes them a step above the rest of the other solar companies

2 years ago

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Shay Kinsey Azle, TX

Avoid at all cost! I got the Solar from Suntria against all reviews hoping I wouldn't have the same problem. Well I did. There has been barely any communication at all between the "project manager" the "assistant" and also the crew that did the install. I have gotten to the point I have to call corporate just to get a call and still haven't got a call back, this had gone on for almost a month no communication and my system is installed and not working and now I'm stuck in a 35 year contract, a bill I have to pay! They did not consult me about the plans for install as they said they would just tell me a day they would show up. The system isn't working and it's been a month with no response from anyone!

2 years ago

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Reply from Suntria

Shay, we apologize for the experiance you have had during your solar process. It looks like in our notes we reached out to our VP of sales to reach out to you and get this resolved. Please let us know if he has reached out and if you need anything else! We hope to get this resolved ASAP!

Oct. 11th, 2023

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Shells Williams Guthrie, OK

They explained everything very well and any questions we had they answered all of them and made sure we understood before going on to the next thing or before they left.

2 years ago

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Reply from Suntria

Shells, thank you for the review, we appreciate it!

Aug. 28th, 2023

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jk Osterloh Fort Worth, TX

Wish I could give Suntria no stars. Had the system installed in June 2022, activated in July 2022. About 75% we're producing ok, when I contacted them they said some panels may produce less every now and then. Then June 2023, 33% quit producing. Finally after emailing, calling they sent a subcontractor out, he found a box with burnt up connectors, surprised it didn't blow the whole system. He also told me that the mapping of our system was horrible and needed attention, but he doubted Suntria could be accountable enough to do it. Now our system is 50% down and after 15 emails NO ONE HAS CONTACTED US TO REPAIR, but I'm still making payments for the system and paying electric bills, ????????????DO NOT BUY SUNTRIA SYSTEM. wish I could upload pictures of the damaged box and burnt connectors!!!

2 years ago

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Reply from Suntria

Jk, we apologize for the lack of communication and not getting this resolved ASAP. I have forwarded this over to our director of operations who will be able to get this resolved as soon as possible. For any reason you do not hear from him within the next week please let us know!

Oct. 11th, 2023

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Jeremiah Baer Dallas, TX

Sunny D was the guy who came and spoke to me and explained everything I needed to know. His crew was outstanding in every capacity!!! Thank all of you very much.

2 years ago

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Reply from Suntria

Jeremiah, we will let Sunny know to keep up the great work and we appreciate the review!

Aug. 28th, 2023

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Michael crocker Brenham, TX

Joel and Eric are very good people and helped us with our process of adding solar on to our home! They are amazing folk if you see them make sure to say hi and hear them out!

2 years ago

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Reply from Suntria

Michael, thank you for letting us know Joel and Eric were able to help you make the change to solar!

Aug. 28th, 2023

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Cynthia Kovar Houston, TX

Reggie was very helpful.. He answered all our questions. He is very professional. Any time we call him he would answer the phone. Very pleasant. And so far very satisfied.

2 years ago

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Reply from Suntria

Cynthia, thank you for taking the time to let us know Reggie is doing a great job!

Aug. 28th, 2023

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Rhynell Allen Houston, TX

Joel S and Eric R were my assistants in me get my plan going. They were very good at their job in helping me get the best deal possible. I appreciate their help.

2 years ago

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Reply from Suntria

Rhynell, thank you for the review and we will let Joel and Eric know to keep up the good work!

Aug. 28th, 2023

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Tyrel Murphy

Super easy and good to work with. Kept in contact throughout the process.

1 year ago

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Lee Trigg

Jackson is very polite. Explains the process and answered questions.

1 year ago

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Larry Josey

I really like the responses to all my questions from the team.

1 year ago

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Nicole Rock

The Suntria team is knowledgeable, helpful, and timely. They provided excellent service and appreciate their deep knowledge and background.

1 year ago

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Lorna heinen

I would give a big kudos to all the personnel I dealt with. They courteous and nice to talked to. Thank you for the great Service.

1 year ago

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Cheryl

Megan has been very friendly and helpful with the team helping me through the process. Totally excited about the solar panels.

1 year ago

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Tammy Jester

Have had an amazing experience with this company. Cobi and Megan have gone above and beyond to help and have given us outstanding customer service.

1 year ago

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Jeff Richards

Every person that I've spoke with have treated me with the utmost respect and have answered all of my questions to the best of their ability

1 year ago

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meberra

The team seemed to be knowledgeable about their product and overall confiding about the solar industry. Both Dominic and Jake were a joy to talk to.

1 year ago

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Dale March Dallas, TX

We were sold on the solar system last year. We were promised a tax break(9000 ish). They screwed around and didn't get the system installed before the end of the year and now we find out there's no tax break "this year". So we made a mistake by selecting this company. Nothing but lies and our system still hasn't been installed. Now they are saying next month. I can't believe they got over on us like this. Oh well, maybe we'll get what we paid for eventually.....

1 year ago

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jason ferrebee McKinney, TX

The team was up front about what to expect. I have friends that were never told about the fine print when it comes to cost.

1 year ago

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Russell

I received a roof replacement plus solar panels installed for a very nice amount. Everyone I spoke with was extremely helpful.

2 years ago

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Reply from Suntria

Russell, thank you for the review and choosing Suntria!

Oct. 11th, 2023

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Michael Yett Frisco, TX

The staff is very helpful and knowledgeable when I have questions. The only thing at times, there were some communication break downs. But, no major issues arose from these.

2 years ago

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Reply from Suntria

Michael thank you for the review and letting us know to better our comunication, we appreciate the feedback!

Oct. 11th, 2023

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Brenda Katy, TX

Devin and Jason did a great job of explaining the process and everything went well ! Just powered up today so excited to see how this works.

2 years ago

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Reply from Suntria

Brenda, thank you for letting us know Devin and Jason are doing a great job!

Aug. 28th, 2023

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Stephen Scott Keller, TX

This is a great company, my utility bill averages 60$ a month now vs 400-600 before solar All in savings is 100$ a month

2 years ago

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Reply from Suntria

Stephen thank you for the review!

Aug. 28th, 2023

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darius warner El Reno, OK

Reggie is great at what he does! Straight to the point answered all questions and made it simple. We’re super excited about saving money and going solar.

2 years ago

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Reply from Suntria

Darius, thank you for the review!

Aug. 28th, 2023

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Robert Gibbons

The representative was very knowledgeable and professional.

10 months ago

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Pablo Garcia

Have nothing but good things to say about Suntria. Very satisfied!

7 months ago

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Jessica St Clair

Love the honesty and communication from this company

1 year ago

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Chelsey Bair

Everyone we talked to was super nice and helpful. They answered all our questions with complete confidence.

1 year ago

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Tlowe

I liked their customer service and their willingness and to answer any questions I had about the solar panels.

1 year ago

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Gene Plymire

They're the best.I would use themagazine if I needed to, they did a great job.They were friendly and all that thank you

1 year ago

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Dave Freeman

The employees have all ben very professional and friendly. They answered all of our questions thoroughly and promptly

1 year ago

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Michael Key Lorena, TX

Representatives easy to work with, professional, experienced and explained the process and advantages of going solar.

2 years ago

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Guy Johnson Ames, IA

Do not go with this conpany they don't back there puducts sold. I have had solar since 2016 the bills are still high and the battery backup system has never worked properly and has nit work at all for the last 3 yrs. Will nit return calls and/emails.

2 years ago

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Reply from Suntria

Guy, we have reached out to Francine about reaching out to you ASAP about getting this resolved. For any reason you do not hear from us by the end of the week, please let us know! We apologize for the lack of communcation and will get this resolved!

Oct. 11th, 2023

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Crystal B. Dallas, TX

Dillon made our solar buying journey easy! He was very helpful and communicative. He readily answered any questions.

2 years ago

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Reply from Suntria

Crystal, thank you for the review and we will let Dillon know to keep up the good work!

Aug. 28th, 2023

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Codie Hart Mustang, OK

Reggie was wonderful at explaining the whole process! Very knowledgeable about procedure and the company as well

2 years ago

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Reply from Suntria

Codie, we are so happy Reggie helped you at and thank you for the review!

Aug. 28th, 2023

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Ryan Argyle, TX

Reggie was so nice, patient and helpful. He answered all of our questions an address all of our concerns in detail

2 years ago

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Reply from Suntria

Ryan, thank you for the review and we will let Reggie know to keep up the good work!

Aug. 28th, 2023

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Justin Powell Humble, TX

Reggie was very helpful and knowledgeable. The whole process was painless & we're excited to get our panels!

2 years ago

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Reply from Suntria

Justin, thank you for the review and we will let Reggie know how great he was to help you make the change to solar!

Aug. 28th, 2023

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Tony Carter

Very through, professional and courteous. We are happy with the design and the plan.

1 year ago

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traci friend Oklahoma City, OK

Beware!!! Do not use them. We are having an awful experience with them since May of last year. I have posted numerous reviews on Google, yelp. Filed two complaints with BBB. If I could give zero stars I would.

1 year ago

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Bradley Gibbs Palm Coast, FL

Very friendly staff to work with. Installation went smoothly and system is producing as expected

2 years ago

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Reply from Suntria

Bradley, we appreciate the review thank you so much!

Aug. 28th, 2023

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Camille Batts Houston, TX

I love this guys Joel and Brycen are very goo at there job have really have enjoyed talking to them

2 years ago

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Reply from Suntria

Camille, thank you for the review and we will pass this on to Joel and Brycen!

Aug. 28th, 2023

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Kelly Frame Houston, TX

Reggie was excellent! He answered every question I had patiently and was very informative.

2 years ago

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Reply from Suntria

Kelly, thank you for the review and we will let Reggie know to keep up the good work!

Aug. 28th, 2023

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Mary Sparks

Jamison has been a real help in helping us make a decision in your company.

1 year ago