Suntria Reviews

Justin & Scout came rolling up to our home on Segways, which I have never seen in this town. Most folks here are personally aware of the poverty line, so each dollar counts. Anyway, Justin did his sales pitch and used the name of the lady down the road. (Small town, but we didn’t personally know her.) Multiple times Justin said verbatim the he tells it straight up and after using a fear tactic that our energy cost would “at least” double if we didn’t do something, we agreed to a meeting. Tonight was the meeting and neither Justin nor Scout was in attendance. Instead, the manager for this region came (Kansas City). When informed that after reading the complaints & reviews on the bbb site, we’d decided there would be no meeting. The manager then attempted to guilt me by saying that it would’ve been nice had we emailed or called to let them know there’d be no meeting. They didn’t leave us a business card or brochure and my spouse & I had already discussed that Saturday after reading all the unfavorable bbb reviews. Justin, the sales rep we saw, told the manager that he’d called us. He didn’t. The manager then tried the “it was a long trip down here” approach to which I apologized, but the company should reimburse his mileage so likely that wasn’t an issue. The whole follow-up meeting seemed wrong. I question a company that sends someone completely unknown to close a deal with a potential customer, after that customer had built a small rapport with the sales person who came by initially. Plus, it felt very unprofessional to say there’d been a phone-call, when there wasn’t. To wrap it all up, guilting a potential customer for any reason is unethical and shows immaturity. Run, don’t walk, away from Suntria. If they do all of this even before anything was contracted, imagine how unscrupulous they might be once the you’re a customer!!!

If you considering Solar for your house, don't use Suntria. The a sales rep from them was a guy named Nick T. If guy you're talking to this guy ask for a different person or better yet use a different company. He got me to roll another loan in to the solar loan, but then didn't tell me how the first loan is going to be paid off, until after I'd sign for the solar loan. Also Nick promised me 3 months connected to solar before I would have to make the first payment on the solar loan. This is were the deal goes shady, instead of the banks paying each other, the money is supposed to be dispersed to HIM and HE has to bring me a check. He lied about when Suntria got paid from the loan company saying the solar has to be completely installed and connected before Suntria gets paid. After Suntria got paid and the solar is connected, instead of bringing me a check he gave vague answers as to when he's going to bring the check and when the money was to be dispersed to him. He lied to me about what is causing delays in the project when delays occur as well. This all started back in August 2023 for me, the solar was installed in September 2023. I spoke with Nick asking about the money to pay of the first loan, he stated that Suntria doesn't get funded until Solar is completely connected to the power grid, this was a lie. I spoke with the loan company in October 2023 and was informed Suntra was paid back in September 2023. I asked Nick about this and he changed his story to he doesn't get his disbursement until the solar is completely connected to the power grid. So I ask Nick what was remaining to get the solar connected, he told me Suntria is waiting on OG&E due to a shortage of their smart meters. In November 2023 I called OG&E, and was informed this was also a lie. OG&E was waiting on Suntria to come fix a connection before OG&E would be able to inspect and install said smart meter. I asked Nick about this and he stammered and changed his story again. In December 2023 the solar loan is now wanting paid and the solar is installed but not connected to my power or the grid. Finally in January 2024 Suntria fixes their connection issue. Then OG&E does their inspection and installation on the same day a few days later. I contact Nick letting him know that all the solar has finally been connected asking when I can get the money to pay off the loan that was rolled in to the solar. I'm still trying to get this money from him and his company. I am tired of this sales rep ghosting me to the point I have had to contact people in their headquarters, to deal with their employee and the theft of my money at this point.

Terrible communication, lack of empathy. Thought it would be a cake walk, but the entire process has been a nightmare and a financial burden. Suntria installed our panels 7/5/23, but it took until 12/9/2023 for someone to come out to actually turn on the system, so we didn't receive any solar benefit for a solid 5 months ; I'm still paying full electric bills on top of paying for the solar panels. It is now 2/1/2024(7 months later) and we've failed inspection 4 times, which gives me the impression Suntria does rushed jobs, neglecting adequate safety standards for proper installation. This company does not care for quality installation or care about their customers. We're just continuing to drain finances on an unfinished service. Other Issues: On the date of installation, 7/5/2023, one of their service techs dropped paint and damaged my garage floor and wife's car, something I would have turned a blind eye on, but now it's just left a bad taste in my mouth and my wallet. On the 3rd inspection(that failed),12/8/2023, one of the techs for some reason tried climbing on top of my water heater and caused a short, leaving my family with cold water for 2 days, which Suntria tried to avoid accountability, until I made a big fuss for someone to come out, on 12/9, in which all they did was reconnect the burnt prongs back to the outlet of my water heater and turned the setting to make my water hotter; they didn't replace anything. On this day they finally turned on my solar panels, making it seem like they saved the day, but it was just something that the first time installers forgot to do on day one; complete amateurs. After the 4th inspection(which failed again), 1/5/2024,Suntria said they would have someone the following morning of 1/8/2024, but their techs came late in the evening, and had to shut off my power in the middle of the night, leaving my family in the dark during our dinner time. I tried calling the Dallas Branch Manager, Brandon, to inform that I was upset with how this was coordinated, but never got a call back; just complete lack of empathy. Suntria has been extremely subpar in its way of communicating with customers and providing adequate updates on when work is going to be done and when people are going to show up to your house; I had 2 random people from "Oncor" show up to my door to work on the meter before the panels were even installed at the time, something Suntria never informed me about. On 1/30/2024, Inspector showed up, Suntria never showed, as Suntria didn't properly communicate/coordinate times for the gentleman; another frustration to add to my bucket of disappointment. Their sales rep, Zach B, gave us assurance that we were going to get the best service possible by this company, but it feels very disingenuous that there were no check-ins or follow ups after the panels were installed. I've had a terrible experience with one of the project managers, Caitlyn S, who was unprofessional and unhelpful in times when I really needed some guidance on my reimbursements(for all the months I paid for the panels with no activity and failed inspections), and when Suntria damaged my water heater. I urge Suntria to restructure the way they communicate with their customers and inform them about the process, via SMS or Email, as I had to call repeatedly the Sales rep and the Business, asking for updates, only receiving zero response. These things could easily have been provided to me in an automated fashion. I can't say how many times it's felt like I was duped by a phony business when no one answers their calls or when I get unknown SMS messages from contacts(with no name) stating they're from Suntria asking to click suspicious links to refer people, something I WILL NOT do even if they were legitimate as this company has dragged this on. All in all, extremely dissatisfied. I hope Suntria does better with future customers, but for now that is but a dream.

Avoid at all cost! I got the Solar from Suntria against all reviews hoping I wouldn't have the same problem. Well I did. There has been barely any communication at all between the "project manager" the "assistant" and also the crew that did the install. I have gotten to the point I have to call corporate just to get a call and still haven't got a call back, this had gone on for almost a month no communication and my system is installed and not working and now I'm stuck in a 35 year contract, a bill I have to pay! They did not consult me about the plans for install as they said they would just tell me a day they would show up. The system isn't working and it's been a month with no response from anyone!

Wish I could give Suntria no stars. Had the system installed in June 2022, activated in July 2022. About 75% we're producing ok, when I contacted them they said some panels may produce less every now and then. Then June 2023, 33% quit producing. Finally after emailing, calling they sent a subcontractor out, he found a box with burnt up connectors, surprised it didn't blow the whole system. He also told me that the mapping of our system was horrible and needed attention, but he doubted Suntria could be accountable enough to do it. Now our system is 50% down and after 15 emails NO ONE HAS CONTACTED US TO REPAIR, but I'm still making payments for the system and paying electric bills, ????????????DO NOT BUY SUNTRIA SYSTEM. wish I could upload pictures of the damaged box and burnt connectors!!!

Sunny D was the guy who came and spoke to me and explained everything I needed to know. His crew was outstanding in every capacity!!! Thank all of you very much.

Joel and Eric are very good people and helped us with our process of adding solar on to our home! They are amazing folk if you see them make sure to say hi and hear them out!

Joel S and Eric R were my assistants in me get my plan going. They were very good at their job in helping me get the best deal possible. I appreciate their help.

I received a roof replacement plus solar panels installed for a very nice amount. Everyone I spoke with was extremely helpful.

Devin and Jason did a great job of explaining the process and everything went well ! Just powered up today so excited to see how this works.

Have nothing but good things to say about Suntria. Very satisfied!

Do not go with this conpany they don't back there puducts sold. I have had solar since 2016 the bills are still high and the battery backup system has never worked properly and has nit work at all for the last 3 yrs. Will nit return calls and/emails.

Reggie was so nice, patient and helpful. He answered all of our questions an address all of our concerns in detail

Beware!!! Do not use them. We are having an awful experience with them since May of last year. I have posted numerous reviews on Google, yelp. Filed two complaints with BBB. If I could give zero stars I would.

I love this guys Joel and Brycen are very goo at there job have really have enjoyed talking to them

Reggie was excellent! He answered every question I had patiently and was very informative.