Sunrun: Read 4,865 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Ron Edwards Lyman, SC

We are very dissatisfied with the results of adding SunRun solar. Paying SunRun and Duke Power has saved us no money at all. Filed a complaint with SC Consumer Affairs and got nowhere....SunRun and Duke Power are making money with panels on my roof......very, very dissatisfied customers.....

8 years ago

Reply from Sunrun

Thank you for your communication. We strive to always provide outstanding service. In keeping with this, operating with the highest level of integrity happens without question! That's why we immediately shared your experience with our leadership team. We also want to complete a thorough investigation for you. Please private message me your contact information and we can have a rep reach out!

Jun. 5th, 2018

star star_border star_border star_border star_border

Rafael Rodriguez Litchfield Park, AZ

I have submitted a support request, for the addition of a wifi tracker to my inverter and they never responded, also the system wasn't working for a week and they don't know why or how it happened and they have an answer for that.

8 years ago

Reply from Sunrun

Thank you for your feedback. Our aim is to provide a customer experience that meets your expectations! We would be happy to further investigate this matter. Please private message me your contact information and we can work towards a resolution.

Feb. 13th, 2018

star star_border star_border star_border star_border

Ronald Holton Lakewood, CA

They will do and tell you anything to get you to purchase the product. My panels are not producing what is expected sunrun does not monitor your system if you purchase yourself. You do not get a 30% rebate it’s a credit there is a big difference. Would not recommend to anyone.

8 years ago

Reply from Sunrun

Hello Ronald H. thanks for your feedback. We aim to provide the best customer experience. While we're happy you received our top-notch support in the beginning, based on your recent feedback, it sounds like we dropped the ball somewhere. We'd like to take this chance to turn things around! Please private message us your contact information, we will have a Specialist reach out to you!

Feb. 8th, 2018

star star star star_border star_border

RN Los Angeles, CA

Salesperson was trying too hard to get my business by calling me everyday. I don't need that when I'm evaluating different companies. Also the product wasn't the best.

8 years ago

Reply from Sunrun

Hello RN. Thank you for your communication. We strive to always provide outstanding service. We do apologize your experience was anything other than that. In keeping with this and the highest level of integrity we immediately shared your experience to our sales leadership team as feedback. If you have any questions please private message me your contact information.

Feb. 6th, 2018

star star_border star_border star_border star_border

Lupe Borden Victorville, CA

I have had solar panels for 3 years now havent changed my usage but i pay way more now than i did before i fot panels. I called to ask why i wasnt generating enough power was told they woul send a tech to check it but onw never came out so for the 3rd year in a row i owe 3000 to sce for my yearly services. Dont do it!!!

8 years ago

Reply from Sunrun

Hello Lupe B., thank you for providing feedback and giving us a chance to fix this. This is frustrating, and not the standard Sunrun customer experience. While your performance guarantee helped in this situation, we would like you to be happy with your solar. We can make sure solar is helping you by creating a customized savings analysis for you. Please feel free to private message me your detailed information.

Jan. 26th, 2018

star star star star star

chan Casa Grande, AZ'

Never heard from them they provided no information no explanation no costs or product specifications

8 years ago

star star_border star_border star_border star_border

Solar Customer Phoenix, AZ

You have to pay everything upfront. Once they had my payment the installation was incorrect. The system did not pass inspection after installation. Some of the problems were not resolved. I have also had three electrical problems in my house since the installation.

8 years ago

star star star star star

Sandytoes Hanalei, HI

I have had a Sunrun installation on my home in Hawaii for over a decade. I can highly recommend them.

8 years ago

star star_border star_border star_border star_border

Paul 33328

I interviewed over 10 companies. My overall impression of all of the was "SNAKE OIL SALESMEN".i got a different estiomate of the amount of panels I needed from every company.The possibility of me ever getting solar panels has been destroyed. My wife will not even discuss it anymore.

9 years ago

star star star star star

John H 94534

Friendly, Knowledgeable, Thorough, handling EVERYTHING and I mean EVERYTHING from Start to Finish !!!

9 years ago

star star_border star_border star_border star_border

My full name 9203

Low to Mediocre - Website was amateurish, in that it displayed a single inverter attached on a house. Most of those familar with solar want individual inverters per panell. Saw diagram and was turned off immediately Secondly when website required phone # I was put on notice that this indicates high pressure sales.

9 years ago

star star star star star

Ernest Moore Willingboro, NJ

Everyone at sunrun has been very helpful. They delivered on all their promises. No problems whatsoever.

9 years ago

star star star star star

Michael

Sunrun team was a pleasure to work with. Initial discussion to ATO in 74 days. Informed every step of the way.

9 years ago

star star star star star

mandy Castro Valley, CA

The consultant Aaron is professional and nice. that cause the installation was fast. , and you would have a warranty.

9 years ago

star star_border star_border star_border star_border

Randy Forney

I talked to a representative named Nils W about Installing solar power. Made a 500 dollar refundable deposit. I changed my mind and notified Mr. W of my decision on may 1. Today is may 10 , and they cannot tell me when I will receive my 500.I would caution anyone against using Sunrun.

9 years ago

star star star star star

Robert Saulino, Sr.-`

I have had Sunrun solar panels on my roof for over 1 year now. I cannot remember when I last got an electric bill.

9 years ago

star star star star star

Lorraine Brookfield, CT

Was very satisfied with the company. Great customer interaction. Well planned and executed. Couldn't be happier.

9 years ago

star star_border star_border star_border star_border

Bob Sutherlin

Don't be fooled. Made appt. week in advance, get call saying the technician had to change the date (to the date I had already told them wouldn't work for me), I had to cancel. Made 2nd appt. for 8am, guy never called or showed up. Why doesn't anyone believe in customer service anymore.

9 years ago

star star_border star_border star_border star_border

David Rudd

Worst experience ever and sun run could care less. They don't respond to complaints or concerns. They have the worst subs anywhere that just want to hack your house up and haul ass . Quantity not quallity. 7 month nightmare til pto granted and not even an apology

10 years ago

star star star star star

Jansen Demesmin Summit, NJ

we could not have make a better decision. we would recommend your company to everyone we know.Good work.

10 years ago

star star star star star

Bob Kirby Stoughton, MA

The whole Sunrun team was incredible. Excellent customer service. Would highly recommend them to anyone.

10 years ago

star star_border star_border star_border star_border

lisa Hopewell Junction, NY

All we have been getting is the brush off. Every time we call we are told to be patient, meanwhile my system hasn't been working for 45 days - during summer months. They know they have hit the contract production and don't care. I am filing with BBB and anywhere else I can share - SUNRUN is horrible.

10 years ago

star star_border star_border star_border star_border

Dave Garcia San Marcos, CA

Been three months since it was installed and still not working! As weeks go by always an excuse why they can't finalize permit. Beware also that a lien can be put against your property. We had disasters for the poles to mount the panels on the ground and now have received a lien notice from the concrete company!

10 years ago

star star star star star

Mike Gilbert, AZ

1220 kwh produced in the first month, March 13th to April 12th, almost eliminated my whole electric bill

10 years ago

star star_border star_border star_border star_border

John Grundy San Diego, CA

Don't go with SunRun. Bunch of screw-ups. They supposedly help you thru the process but you have to watch them like a hawk and do most of the work yourself. Last straw was they screwed up making an RMA payment to the utility company; hence my system is still not approved to turn on.

10 years ago

star star star star star

Joe DeScenza Middlesex, NJ

Sunrun is the best solar provider I am extremely pleased with their service, and would use them again!

11 years ago

star star star star_border star_border

larry Bakersfield, CA

Sales person told me my panels would be washed by sun run ... That didn't happen Told be about try up with PG&E and not once did he tell me about the tru up with sun run.

11 years ago

star star star star star

Willey Hemet, CA

Smooth from beginning to end. Only regret is that due to our inexperience we didn't negotiate for a better rate!

11 years ago

star star_border star_border star_border star_border

John Davison Northridge, CA

The panels are working but the customer service is so terrible that it should rank -1 stars. Forever on hold, never being called back. They installed a panel on the wrong spot covering the access to our air-conditioning. After we told them we were informed that we had to pay for it for them to clean up their mess. They came and removed the panel but didn't reinstall it later. On the day we were supposed to have in reinstalled they said they were on the way but never showed up. WORST CUSTOMER SERVICE EVER.

5 years ago

Reply from Sunrun

We are so sorry to hear this! We would love to review your system's performance and any other specific concerns you have. We will have a representative send you a private message. Thank you for your communication.

Sep. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

James Oliver Sacramento, California

I have only had if for a year but so far so good!

1 month ago

Reply from Sunrun

Thanks for sharing this, James! We're thrilled you've had a good experience with us and have been enjoying your system over the last year. We really appreciate you sharing!

Aug. 27th, 2026

star star star star star

Watcharee

Exceptional customer service and products.

6 months ago

Reply from Sunrun

Hi Watcharee, thank you so much for your kind words. We're really glad you've had a great experience with both our team and our products. We truly appreciate you taking the time to share this!

Apr. 9th, 2026

star star star star star

Patrick

Patrick is incredible, friendly, knowledgeable

7 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Mar. 17th, 2026

star star star star star

Mari Correa

Patrick is very friendly and knowledgeable.

7 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Mar. 17th, 2026

star star star star star

Lauren Martinez

I chose to work with Sunrun because of Austin.

7 months ago

Reply from Sunrun

This is awesome, Lauren! Your positive feedback about Austin is like a ray of sunshine to us.

Mar. 17th, 2026

star star star star star

Wilbert I Gongora

I had an existing panels from you and I like them.

7 months ago

Reply from Sunrun

Wilbert, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Mar. 17th, 2026

star star star star star

Peter Aguila

Great communication with company. Smooth process.

7 months ago

Reply from Sunrun

This is awesome, Peter! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Mar. 11th, 2026

star star star star star

mavris

What I like the most about sunrun is their batteries

8 months ago

Reply from Sunrun

Thanks for sharing, Marvis! We're so glad you're enjoying your batteries and that it's helping you achieve energy independence. Thanks for being part of our Sunrun family!

Feb. 25th, 2026

star star star star star

Cherish

Last longer and smoother installation with zero charges

8 months ago

Reply from Sunrun

We're happy to hear your installation went smoothly, Cherish! Thank you for choosing Sunrun!

Feb. 25th, 2026

star star star star star

Rick

I owned a system and upgraded it with back up batteries.

8 months ago

Reply from Sunrun

Thank you so much for sharing, Rick! We hope you enjoy the benefits of your backup battery!

Feb. 18th, 2026

star star star star star

Pamela grant

Good customer service, clear explanation

8 months ago

Reply from Sunrun

This is awesome, Pamela! Your positive feedback is like a ray of sunshine to us, and we're so happy that you've had a positive experience with us. Thanks for going solar with us!

Feb. 6th, 2026

check_circle

Verified Customer

star star star star star_border

Ha Tang

No issues so far. The service is consistent

1 year ago

Reply from Sunrun

Ha Tang, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 12th, 2025

check_circle

Verified Customer

star star star star_border star_border

Krz

Still get an electric bill from PSEG even though we have 16 panels.

2 years ago

Reply from Sunrun

We appreciate you taking the time to reach out to us, Krz. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We will be sending you a private message requesting additional account information so we can verify your account. Thank you!

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star_border

Trennis

When my inverter went down it took 9 wks to replace.

2 years ago

Reply from Sunrun

Thank you for sharing your experience, Trennis. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 2nd, 2024

check_circle

Verified Customer

star star star star star_border

Jeanmarie

Nothing but good service and swift answers to questions.

2 years ago

Reply from Sunrun

Thanks for your review, Jeanmarie! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jan. 3rd, 2024

check_circle

Verified Customer

star star star star star_border

Raymond

They answered my questions with the correct information.

3 years ago

Reply from Sunrun

This is awesome, Raymond! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 24th, 2023

check_circle

Verified Customer

star star star star star_border

William

It's been seamless. It seems to work beautifully.

3 years ago

Reply from Sunrun

William, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 29th, 2023

check_circle

Verified Customer

star star star star star_border

Keith Sumner Charlemont, MA

It's clean energy and has cut costs to my electric bill.

4 years ago

Reply from Sunrun

Thanks for your review, Keith! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 30th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony Nardizzi Valencia, CA

They do nothing to help. I pay more now for my electric bill then I did before they put it on my roof.

4 years ago

Reply from Sunrun

We're so sorry to hear this, Anthony. We certainly don't want you to feel frustrated. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue. Thanks!

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star_border

Gary E Layton Bay Shore, NY

Equipment works. Billing is automatic. No problems.

4 years ago

Reply from Sunrun

Your review brightened our day, Gary! We are so happy to hear that your system is working well. Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 16th, 2022

check_circle

Verified Customer

star star star star star_border

Eddy Emile La Mirada, CA

Energy production but not too happy with SunRun app.

4 years ago

Reply from Sunrun

Thanks for your review, Eddy! We're so delighted to hear that you're happy with your energy production! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 16th, 2022

Sunrun Reviews