Sungevity: Read 1,994 User Reviews From Real Homeowners

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Verified Customer

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Hemant V Bendre

I was very disappointed in installation. While they were doing the installation, they damaged my air conditioner. I asked them to pay for it, but they refused, basically denying that their people damaged it even though it broke two days after installation. I complained to their management, but I didn't get a positive response. I don't trust this company, and wouldn't recommend their customer service. They're not a good company to work with and always have delayed responses on emails and requests.

6 years ago

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Verified Customer

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Todd Bakersfield, CA

They're very responsive to any of the issues that I had and answered all our questions. The installation was smooth and prompt.

6 years ago

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Carol Cerritos, CA

I chose Solar Spectrum because of the price and the salesman was up front with me. They were honest and we're very knowledgeable of their product.

6 years ago

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Genaro C. Guerrero Hanford, CA

I appreciated the speed with which they were able to complete the installation and their professionlism and prompt assistance when needed.

6 years ago

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Verified Customer

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Marven Rialto, CA

This company is very professional. The equipment is neat and put together well. I am grateful that they were knowledgeable when installing my panels.

6 years ago

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Heather Riverside, CA

Horizon Solar has no customer service whatsoever. It is horrible, and if I had known it was going to be like this I would have never signed up, but now I'm stuck in a contract. I would never recommend this company to anyone as it was a horrific experience from the second promises were made. Like I said before, I'm stuck in a contract so I would never put anybody of what I went through as a friend.

6 years ago

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Verified Customer

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Charles Temecula, CA

I appreciate the constant contact I receive throughout the process and post-activation period. The installation was smooth and timely.

6 years ago

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Verified Customer

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Elmer Menifee, CA

Duke gave me a good deal. Customer support always updates me on new things they offer. They installed well with no problems in a timely manner.

6 years ago

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Brynn Lacey & Hesham Ibrahim

We rarely get called back when we want to connect to someone in customer service. We have to wait a long time, and I'm unhappy with how things are going. The installation process was good, but we're still waiting for our service to get up and running.

6 years ago

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Verified Customer

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Michael Cox

Initially this company did really well. Later on, there were some glitches in the system that took forever to straighten out. The installation itself was very quick and smooth.

6 years ago

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Verified Customer

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Ronald F Harris Littleton, CO

It was good and easy to work with Solar Spectrum. They did a very efficient job. The panels are great quality, because there was a hail storm and none of them were damaged.

6 years ago

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Verified Customer

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Cynthia E Galvan Fresno, CA

Unfortunately, the person I had been working with either resigned or left the company and I haven't been able to get a hold of anyone at Solar Spectrum. I never got any feedback after getting into our contract.

6 years ago

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Verified Customer

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Ned

Things started out well, but then my project manager left/got fired and they have stopped returning my calls. I fully paid them in good faith and they have rewarded it with terrible customer service and a failure to deliver. I now have $21,000 of solar panels on my roof that are inactive because they have failed to start the interconnection application. Additionally, they began construction before my utility approved the build, which could have backfired in a very expensive and unfortunate way. I would not recommend this company to anyone.

6 years ago

Reply from Sungevity

Hi Ned,

Sorry to hear that you have had a poor experience. I would love the opportunity to look into this for you and help get things back on the right track. Will you please reach out to me using my contact information listed below? I look forward to turning your experience around.

Blake Hazelrigg
Senior Manager

Jun. 12th, 2018

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Verified Customer

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Dean Hill Adelanto, CA

I signed up because the salesman that came to my house was great. The installation went quickly and smoothly. I haven't had any problems with it.

6 years ago

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Verified Customer

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L.C. Rialto, CA

Somebody came to our door and offered the solar panels to us so we did it. Installation went well, it was quick and easy. We had no trouble.

6 years ago

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Verified Customer

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Robert Desert Hot Springs, CA

I appreciate the work they've done, they're pretty good. The system has worked just fine, and I've benefited a lot from their service.

7 years ago

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Verified Customer

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George Victorville, CA

Everything went perfectly, and although I haven't had to talk to their representatives, the system has worked just fine. they're a very trustworthy company.

7 years ago

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Verified Customer

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Steve Fallbrook, CA

Their consultant was good, and I'd say my system's been worth my money so far. I actually decided to go with them because they are a part of the Sunrun company.

7 years ago

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Verified Customer

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Lyndsy Temecula, CA

We've been satisfied with Horizon Solar. The system works great, and their customer support is very knowledgeable and professional.

7 years ago

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Verified Customer

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Romy Sun City, CA

Salesman was very professional and very helpful and installer were very knowledgeable and customer always help me when I have question or need help.

7 years ago

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Verified Customer

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Liberty Abesamis Clovis, CA

They're good people. I actually went with them because they were number one on the internet. It's all been a very positive experience!

7 years ago

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Verified Customer

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Preston Shimer Westborough, MA

I had no problems at all, the management was great. I went with Sungevity because the price was pretty good and the features were pretty good

7 years ago

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Verified Customer

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Renato Balangue San Diego, CA

Everything was quick and easy. All it needs now is some maintenance but besides that, I'm happy with the service. It even has a website that can monitor my system!

7 years ago

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Verified Customer

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Anonymous Millville, MA

I decided to go Solar with them after I did my own research and talking to several representatives from different companies. I was satisfied with the service when it was first on, but after I had an issue I can't say I'm fully satisfied.

7 years ago

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Verified Customer

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Martin Laufer Sylmar, CA

I like them for the installation system they used. They had to fire the first electrical contractor that they used but other than that the system was fine.

7 years ago

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Verified Customer

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Rodrigo Perez Heber, CA

The consultant and everyone is friendly and nice. The only thing is that the service is sometimes during most of my summer year and where I live is when I mostly get my higher electricity bill.

7 years ago

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Verified Customer

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Timothy Grote Selbyville, DE

Our consultant was absolutely terrific and the team is absolutely the best. I've recommend it to several of my friends and they now have the system

7 years ago

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Verified Customer

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JZ Brick, NJ

To this day, 3 years later they are still there to answer when I call, response when email, etc. It was positive it continuous to be positive

7 years ago

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Verified Customer

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Pompeyo Tabarez Heber, CA

The consultants are great but the solar panels and the saving... we don't feel a difference. This summer the most we paid $398, so I didn't see any savings. We would rather be with a better system. We still pay light light bills and I don't know why, we're hardly home, there's no savings

7 years ago

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Verified Customer

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Bruce Conrad Davis, CA

We really have trouble sometimes, then I found when parts of it fail, it's a lot of trouble getting replacement parts. Consultant and install was excellent.

7 years ago

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Verified Customer

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Donald Jones Florida, NY

They were the most professional in presentation and what they had to offer. But overall, it's probably disappointing. I don't think that it was working in the long run, I don't seen the value or the benefit yet. They promise a lot of things and they don't follow through.

7 years ago

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Verified Customer

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Kathleen Pead Orangevale, CA

I had a problem where my equipment is no longer collecting energy and it took them a very long time to get it fixed so I was not happy with the repair service. Other than that, the overall experience was good.

7 years ago

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Verified Customer

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Marshall Rub Shafter, CA

The installation exceeded my expectation, they installed it and they did an excellent job. The system has been excellent.

7 years ago

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Verified Customer

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Ron Maas Bridgeville, DE

My biggest problem was with the local power company. Sungevity was seamless. They responded properly to my questions and explained things very well

7 years ago

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Verified Customer

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James Hoxsie Lincoln, CA

I picked Sungevity for the quality and price. When installing, they knew what they were doing and they finished the job on time with the specifications that we agreed.

7 years ago

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Verified Customer

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Warren Ecker Los Banos, CA

I look at all the other competitors that were available that time and this was the best deal. Everything was great, I don't have a single complaint.

7 years ago

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Verified Customer

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Lidna Schultz Redondo Beach, CA

A friend recommended Sungevity to me. Every aspect of our transaction with them has been amazing. We are totally satisfied.

7 years ago

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Verified Customer

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Patrick McDonald Ventura, CA

Recommendations from friends and checking it out by my self. Very pleased, it's done on time and the performance of our solar panel works very well.

7 years ago

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Verified Customer

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William Gerguson Mission Viejo, CA

It made the process easier. It was all very well planned and everything happened on time. They made the process very simple.

7 years ago

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Verified Customer

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Thomas Deaton Fresno, CA

My brother-in-law recommended them to me, and they have been really excellent! Everything works well and its saving us money. We're glad that we went solar with them.

7 years ago

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Verified Customer

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Richard Ogle Barnegat, NJ

Sungevity was always on time, and they got their work done when they said that they would. Everything is working as promised; we are very satisfied.

7 years ago

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Verified Customer

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Virginia Hills Mickleton, NJ

I like the companies lease terms, thats what did it for me. Customer service is excellent, the installation was excellent, we are satisfied.

7 years ago

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Verified Customer

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David Howes San Francisco, CA

My experience with Sungevity has been pretty good! They answer my questions, the installation went smoothly, everything has been pretty good. I'm glad I went solar with them.

7 years ago

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Verified Customer

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Lloyd McCoy Lucerne Valley, CA

Simply put, Sungevity made me the best offer. I also like that they monitor my systems output and they notify you if there are any issues.

7 years ago

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Verified Customer

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Marc Lipman Barnegat Light, NJ

Sungevity did a great job, and they completed everything when they said that they would, which is a big deal to me. Overall I am very happy with the service that I got.

7 years ago

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Verified Customer

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Paul Hein Townsend, DE

I found out about them at Lowes. The consultation was easy, the management team was great, everything went right at the installation. I am pretty satisfied!

7 years ago

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Verified Customer

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Richard Terpening Buena Park, CA

I went with Sungevity because of their pricing and their affiliations. Everything that they had promised to me has been fulfilled.

7 years ago

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Verified Customer

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Carol Wood Marlborough, MA

I research several different companies and the number one ins Sungevity. They are just the easiest to work with. Installation went well, it was super easy.

7 years ago

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Verified Customer

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Robert Martin Central Square, NY

They offer the best promotions and the best warranty. Everything from consultation to installation has been excellent. We are very happy.

7 years ago

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Verified Customer

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Nicholas Ciccone Waltham, MA

They have the best customer service and the most complete aspirations of their services. They have been exceptional to work with.

7 years ago

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