Solar Energy World: Read 630 User Reviews From Real Homeowners

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Verified Customer

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Pravin Poolesville, MD

We have had some issues because something broke and they had to come here and I don't know exactly what broke but electric bill went back to normal for about three or four months before they came in and fixed it. I think it's broken again because I saw my electric bill go back up, I think they have some kind of system that kinda notifies them with things are broken. I haven't heard from anyone but I'm hoping they will come out and realize something is broken without me having to call, but I haven't heard from them yet. I just want them to do little bit more of a preemptive of maintenance before things will go back to working, if there was an issue that I would like to see them catch whatever the faulty devices quicker instead of having to wait two months.

7 years ago

Reply from Solar Energy World

We appreciate your feedback.

Mar. 19th, 2019

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Henry Clark Reisterstown, MD

Overall it has been good but I've had some issues with the installation. The subcontractors that came up had to do some underground wiring but they didn't do a very good job with that. I'll have to reach out to Solar Energy World to come and correct the situation. Other than that it is a little early to tell how much I'll save, but it appears that I'll be paying less money for my electricity bill. Apparently it takes about a year to really determine how much you're actually saving. I wish that they had a way to let the solar panels produce my electricity when my power company is out or not working'

7 years ago

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Milton Myers Woodbine, MD

We had already seen information from other solar companies, but their numbers were all fictitious. That's why when the salesman for Solar Energy World came around and showed us good numbers, we went with it. Installation was odd. I don't think they gave us a date for when they would show up. We just woke up one day and they were working in our roof. They stayed and made sure that things were finished before wrapping up the last check. They had to come back on the next day since there was a component, a cellular modem, that was harder to install. For the most part it went well, but one of the electricians almost burst the geothermal in our house. They didn't ask us if we had anything buried or checked with our utilities to notify them or anything. They just went and put rods in the ground right next to it. Luckily enough it didn't break. Still, it reduced my energy bill for the month of January, that has helped a lot since it has been really cold

7 years ago

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P.O. Cambridge, MD

I felt pretty confident in the sales representative that I talked to, so I just went with it. The management team was very professional. They came out to do the survey and kept me informed throughout the entire project. Afterwards, they also followed up and made sure that everything was still going well. The installation was very easy. It took them 3 days to do it but they did that despite the fact it was rainy most of the time. They just got the job done. They had electricians and installers putting down the ground lines and everything. They did everything well and were very efficient. I've seen some benefits to having the panels, they do very well when it's sunny out. I can't control the weather though and lately it has been unusually cloudy. I'm still very pleased with it.

7 years ago

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Bruce Jones Hanover, MD

I did research on some solar energy magazines and websites. From that it just seemed like they offered the best service for our area and in the country in general, so I signed up. So far everything has been good, the installation itself just took one day. The one problem was that the process, from the time I started the paperwork to the time everything was installed, took an extremely long time. I'm still waiting on a post installation that was promised to me...Still, my electric bill from BG&E has already been cut by one third. Of course, this time of the year the sun is minimal, but once we get into the summer months I expect to save a lot more.

7 years ago

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Nancy Trembley Fort Washington, MD

Their representative explained everything that I had questions about. The installation process was great: 5 days installing a 78 panels system. They put the rails down and put all the panels in place. In July and August we produced more energy than what we were using. We haven't seen an electric bill in 3 months and that's amazing because we had currents going into the grid. The only problem I had once is that one day there were some delays involving my wife getting information and they would have to be forwarded to me. If only they could set two email addresses per account that would be faster.

8 years ago

Reply from Solar Energy World

Thank you for the valuable feedback.

Mar. 19th, 2019

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Darrow Jackson Bowie, MD

Dealing with project management was very good. It was a well organized project and I was well informed from start to finish. They contacted me, scheduled it, made the appointment time, and if anything had to change they did a good job following through with us. Installation was very methodical and I was very pleased with them. My only complain is that it took a long time to get it started because they seemed to be overbooked. Once they got started though they finished in the set amount of time. As for savings, I went from paying an average of $300 a month to $110 in the past year. I only wish they advertised better or offered more rewards for referrals. Since it's a great product and it helps the environment, I'd like to see Solar Energy World engage more people so that they make the change. I'm totally satisfied with it.

8 years ago

Reply from Solar Energy World

Thank you for the valuable feedback.

Mar. 19th, 2019

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Verified Customer

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Thomas Harlan Centreville, MD

I received something in the mail from Solar Energy. I had never heard of them, but they got me thinking so I looked it up. From the feedback I saw, it looked stronger and better than its competitors so I contacted them, set up an appointment, and talked to them. The people there all seemed to know what they were doing. So far according to the meter they put on the house the system has generated more electricity than what we use. I recommended Solar Energy World for a presentation at the local rotary club and they made a really good impression. It was extremely valuable for them. I only had one issue with the contractor. He damaged the corporate line at the end of the house because he thought it was a root. But it was not a big deal, they resolved the issue.

8 years ago

Reply from Solar Energy World

Thank you for the valuable feedback.

Mar. 19th, 2019

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Verified Customer

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Angela Thames Silver Spring, MD

The installation was seamless and went smoothly. My bills lowered but I put in a lot of money in the beginning so I won't see any savings until a few years later. The experience in general has been good, but I'd like them to be explain some things better. I remember them saying something like the federal government would give us this money for green energy. They did not say it was a tax right up. Then we ended up getting it financed through the bank and the rate ended up being 14.75%. I thought that was ridiculous. We had money in the bank so we just paid it. I would have been paying this thing for 20 years if I hadn't done that.

8 years ago

Reply from Solar Energy World

Thank you for the valuable feedback.

Mar. 19th, 2019

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Verified Customer

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Benjamin Brooks Woodstock, MD

We went to a presentation and Solar Energy World was the most professional looking. The project management team was good. They drew out the layout and told me what to expect. The installation was pretty straightforward and timely. They told me they were going to install and had it completed in the time frame they gave me. I do have a lower utility cost, it dropped about 80% but I thought the bill was going to be zero. The one problem I experienced was the fact that some of my siding was damaged during installation I think. They said it had been damaged before they came, so I went ahead and fixed it. They corrected that a few weeks later and sent me a check to cover the cost. I just wish they had taken the responsibility a little sooner you know. Other than that I was happy with them.

8 years ago

Reply from Solar Energy World

Thank you for the valuable feedback.

Mar. 19th, 2019

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Verified Customer

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Edward Krainer Baltimore, MD

I think they need a written detailed summary. The salesman was good, but he gave us a lot of information, and it was all verbal. Nothing went quite the way it was told to us. There were a lot of actions involved in setting up the panels, which included the county and my utility company. They should've just provided a summary of what the exact process would be, and who to call in case something didn't go as planned. I would have recognized the errors, because I know that Solar Energy World was not involved in all of these situations. Plus, I told them I was going to be out of town on vacation, and they still kept sending me emails. Besides that, the salesman was great, and I love my system. I love the way it works! I just think they should have better instructions for their customer on how the process really works. That would've relieved a lot of stress.

8 years ago

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Verified Customer

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Bradley

Customer support was very communicative and responsive to inquiries I've had. The installation took place over 2-3 days and it was fairly straightforward. There were a few minor errors, but after the install they cleaned up. One thing I don't like is that the data from my panels is a little disorganized online, so it's hard to understand. There was also a small discrepancy from the advertised solar production and the actual production.

7 years ago

Reply from Solar Energy World

We appreciate the feedback.

Mar. 19th, 2019

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Carla Baltimore, MD

When I called customer service, they couldn't actually answer my questions, they just sent me something about how to set it up. The installation process went flawlessly. The materials they used are good quality, and we don't see any flaws in what they used. When my representative came down, he didn't disclose that each year's payment would go up until it's fully paid.

7 years ago

Reply from Solar Energy World

We appreciate the feedback.

Mar. 19th, 2019

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Terry Gaithersburg, MD

We had a little problem with the installation. There was some bad weather and it was hard for them to get up and down and they ended up digging up parts of my yard. But after they got it in they came back with landscaping people and put a lot of grass seed and everything in that area of my yard probably goes better than the rest of it. It's saving us a lot of money. We really liked the sales rep Patrick who worked with us to get our panels.

7 years ago

Reply from Solar Energy World

We appreciate the feedback.

Mar. 19th, 2019

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Alex Kukuselis Glen Burnie, MD

I went online and searched through energy companies before picking them. They have been excellent. I've never had any kind of issues with them. The people that came to install things were very professional and courteous. They made sure that everything was cleaned up after they were done. We haven't seen a great deal of improvement in our energy usage because the weather has just been really cold. The electric bill has gone down a bit, so I'm sure that as the days get longer and the sun comes out, it's going to give us good savings. We're perfectly satisfied with it.

7 years ago

Reply from Solar Energy World

Thanks for the valuable feedback!

Mar. 19th, 2019

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Patricia Heffron Chevy Chase, MD

One of the bigger reasons why I picked them was that the installation was free and there was no big upfront cost. They have been great and explained everything to me. If I ever need to contact them, they respond quickly. I was not here during the installation but from what I heard it was all done very quickly. It took them less than a day to do it. They did everything and cleaned up any mess they may have made very well. Now I don't have an electric bill anymore.

7 years ago

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Verified Customer

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Lucian Lu Silver Spring, MD

I compared, researched online and picked them because they had the best price and a lot of positive testimonies from other customers. I think they've done a good job. They are generally very responsive and knowledgeable. They answered any question that came up promptly. When it came to the forms and tax information though they were a little slow. The installation was a pretty efficient process and it went without a problem. Currently it's saving us around 900 ' 1000 kilowatts of energy a day. In the long term it can save us a lot of money.

7 years ago

Reply from Solar Energy World

Thanks for the valuable feedback!

Mar. 19th, 2019

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Verified Customer

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Nadine Miller Hampstead, MD

The installation was done very quickly, however, they ignored one of the boxes that they put on the house, so I did not have energy for two month after they were finished. I was a little disappointed. Another thing is that the salesman mentioned that they would take care of letting us know about the information for the tax credits and the amount that DTE would be paying to us. But I''ve never hear a thing about that anymore.

8 years ago

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Lester Riddle Elkridge, MD

We chose them because they were local and had good feedback from the people who had used it. They did a great job, they were always responsive and ready to answer any questions we had. The installation was smooth and they were efficient. They came up to us, told us exactly what they were gonna do and we didn't have any problems. We have a lower electricity bill.

8 years ago

Reply from Solar Energy World

Thank you.

Mar. 19th, 2019

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Verified Customer

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Richard Bartman Bowie, MD

I can't remember the name of the project manager but they were really nice and helpful. It was all painless. The system has been very reliable and I haven't had any problem with it. We have been trying to save for a long time and for the last 3 months I haven't paid more money for electricity. Please keep going with what you are doing, I'd like to recommend some of my neighbors in the future when I get the chance to socialize more.

8 years ago

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Jerome Swann Upper Marlboro, MD

They had the best pricing and the best service. Project management was good, they explained everything. The supervisor also helped me out. They took me through every step of the way and told me how to work everything out. For installation everyone showed up on time and their customer service was really good. They were very knowledgeable and got me up and started. It was a really good experience.

8 years ago

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Anne Small Annapolis, MD

They did a fine job of keeping things on track and keeping the project moving forward. Installation was very smooth. My electric bills in the past summer months was basically non existent because I chose to purchase the system. The only thing is that I could have used a little more support after the install. I'd liked it if they had given me some more support in understanding the SRAC and how to use solar better.

8 years ago

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Tony Wallace Brandywine, MD

I haven't had any issues with them. The installation process was perfect. I'm just paying for the panels and they cancel out my electric bills. The one issue that I had was the guy who signed me up. He tried to make some promises that he couldn't keep. Once I signed the papers and committed he didn't come back or said anything. Just make sure your sales reps don't promise things that they can't follow through with.

8 years ago

Reply from Solar Energy World

We appreciate your feedback.

Mar. 19th, 2019

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Verified Customer

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Amber Watters Elkridge, MD

The service and installation have been good. The only thing is that we weren't notified with enough time about the time when the installation was going to happen. Other than that our BG and E bills are going down significantly. The only feedback that I have is to make sure that some of the discussions that take place with the sales man are reiterated to the people that install the system.

8 years ago

Reply from Solar Energy World

We appreciate your feedback.

Mar. 19th, 2019

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Sharon Rasnake Severn, MD

The fact that we're helping the environment and consuming less fossil fuel is great! Plus, our contact was always available for us, and answered all of our questions. He was very professional and organized. I didn't expect the panels to be installed so quickly. I was very pleased with the company and every person and personnel that I worked with. They did an excellent job.

8 years ago

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Verified Customer

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David Bosen Aberdeen, MD

Installing the system was exceptional! They have everything under control. Their experienced technicians installed my panels in short time without a problem. Plus, they explained the permit process, and the only issue I had is after the unit was installed, with the inspector. My electrical bill was a lot less expensive. Overall, I think they're pretty professional. They seem to know what they're doing.

8 years ago

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Lawrence

It took longer to do part of the operation when I saw it and then I had to do some follow up which wasn't good. I have no trouble with my system now. I had to have the panels removed and they were pulled off and put in the wrong place when I wasn't there.

7 years ago

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Tom

I got a lot of recommendations that they were a good company. There were a couple situations where I had to kind of call back and follow up with them because I was waiting on things and they they didn't call me when they were supposed to and it took a long time to get it worked out. I'm not seeing all the savings that they promised me.

7 years ago

Reply from Solar Energy World

We appreciate your feedback.

Mar. 19th, 2019

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Joan

I had some issues with this company and my questions weren't addressed right away...eventually everything was taken care of. As far as I know, the equipment is fine. There haven't been any issues or problems with them since they've been installed.

7 years ago

Reply from Solar Energy World

We appreciate your feedback.

Mar. 19th, 2019

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Navara

So far we haven't had any issues with customer service. The installation process was very stress free for us. They finished quickly and did a good job. They made sure our yard looked nice when they finished afterwards. Overall our experiences with them has been positive.

7 years ago

Reply from Solar Energy World

We appreciate your feedback.

Mar. 19th, 2019

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Susan

The technician that helped us was extraordinarily knowledgeable. The majority of individuals we've dealt with had a few delays in getting the final certification, which was a little frustrating. Overall, most of the people you work with are fantastic. Installation went smoothly with the exception of one hiccup, but they were able to fix it.

7 years ago

Reply from Solar Energy World

Thanks for the valuable feedback!

Mar. 19th, 2019

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Christopher

One time when I had an outage, I was able to get a response from them quickly. They're pretty good at communications - I have a strong relationship with their customer service. The installation was quick, and I have no complaints from that process.

7 years ago

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Robert Oakland, MD

Customer service has always been responsive and good at what they do. The installation process went smoothly and they got the work done quickly and efficiently. When we bought our system, we were led to believe we'd get a better payment for those credits.

7 years ago

Reply from Solar Energy World

We appreciate the feedback.

Mar. 19th, 2019

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Kevin

The panels have been pretty self-sufficient, and we have a link on our computer that tells us how much energy we're generating. The installers were very professional and told us what we needed for them to do their job. We haven't had a breakdown since we've had installing. We've been extremely pleased with this company.

7 years ago

Reply from Solar Energy World

We appreciate the feedback.

Mar. 19th, 2019

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Richard

I had an issue where our panels weren't working properly for a while, and didn't send someone out. Customer service is not very responsive, but everything works fine. The installation process was fast, smooth, and efficient. I wish they had sent someone out to help after installation, because I felt kind of left on my own.

7 years ago

Reply from Solar Energy World

We appreciate the feedback.

Mar. 19th, 2019

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John Bowie, MD

When they came to put the solar panels on, they managed to get everything done on a very timely schedule even though we had some problems come up. The only glitch that we've had they solved immediately without delay. It cut the amount of electricity that we were purchasing in half.

7 years ago

Reply from Solar Energy World

Thanks for the valuable feedback!

Mar. 19th, 2019

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Garry Church Church Creek, MD

Everything has been good. The installation went smoothly and it looks great, the wiring is not even visible from the road. The only thing I'd change is the style of bracket that they use, that way it won't be noticeable at all. Thanks to this we had a surplus of energy last month.

7 years ago

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Erinn Manack Elkridge, MD

I had been looking into solar for a while and ultimately I went with Solar Energy World because they provided me with a better rate for my energy. They have been fine. The installation took a bit longer than I anticipated, but the solar panels are out there now.

7 years ago

Reply from Solar Energy World

Thanks for the valuable feedback!

Mar. 19th, 2019

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Linda Dunham

The people that managed everything made me feel very comfortable, they were very knowledgeable. The installation team was very clean and professional. They completed the work on time. I only wish they had a specific person to talk to whenever you have a concern.

7 years ago

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Sandra Kelly Clinton, MD

They were going around calling people and I since they seemed reasonable in terms of ideas and prices, I decided to get them. I haven't had any problems with them so far. One good thing about it was that recently, during a big storm, a lot of people lost electricity in their houses. I didn't lose mine and was very happy about that.

7 years ago

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Verified Customer

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Grant Arnold Washington, DC

Low price for high quality work. Installation happened in one day. Very helpful through most of the process, including applying for the MEA grant. -1 Star because it took a long time from signature to turn-on (might not be Solar Energy World's fault), and some communications difficulties regarding SRECs and permits.

8 years ago

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Lorna Lim Temple Hills, MD

I haven''t had their service for a long time so I haven''t really saved some energy, I still have to observe, and up today I haven''t received a bill yet. The only thing I would like to mention is that the installers did not clean the area they worked on. I hope they could bring their own cleaning materials after they work at a client''s house.

8 years ago

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Jack Burton Davidsonville, MD

Our electricity cost went down. It took a lot of work to get all done but their representatives are very cooperative. I like the coverage that they can do and how much solar energy they can provide. The deal was good, better than some others, and it went just like they said it would.

8 years ago

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Rhoda Williams Capitol Heights, MD

My neighbor had it and I just went with that. They were very professional and I'm pleased with the work that was done. The installation process was very quick and they knew what they were doing. I definitely see the benefits in my utility and I can feel it inside my home.

8 years ago

Reply from Solar Energy World

Thank you very much!

Mar. 19th, 2019

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Patrick Minor Westminster, MD

I wanted to have ground mounts instead of putting them on my roof and Solar Energy World was able to provid that for me. The only thing is that I''d like them to do a regular maintenance on the Inverter to make sure that it works properly.

8 years ago

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Mark Roush Sandy Spring, MD

We are generating clean energy and our electric bill has gone down. They''re a local company and they offered a better price than their competitors. Our experience has been fabulous, easy, and we're happy that and they took care of all the details.

8 years ago

Reply from Solar Energy World

Thank you very much!

Mar. 19th, 2019

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Arthur Mccloud Upper Marlboro, MD

They were extremely customer orientated, very informative, great personalities and were very down to earth. They gave me the best deal so that's why I went with Solar Energy. So far, my experience has been exceptional and I''ve seen a tremendous decrease in my electric bill. Keep doing what you''re doing!

8 years ago

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Harvey Taylor Conowingo, MD

I was under the impression that I would have no bills whatsoever. However, that's not exactly how it turned out. I still get a small bill from my electric power company. I was surprised by that. I would have liked it if they had been clear about that possibility from the beginning.

8 years ago

Reply from Solar Energy World

Thank you for the feedback.

Mar. 19th, 2019

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Ron Shuey Annapolis, MD

The salesman explained everything extremely well and the price was better than what I had seen. The installation went reasonably well, it just took them a long time to get out. After that everything went extremely well. Despite having a relatively small set of panels, we hardly had any electric bill for the whole year.

8 years ago

Reply from Solar Energy World

Thank you for the valuable feedback.

Mar. 19th, 2019

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Joseph Burch Port Republic, MD

I wanted to have the panels on the ground, and they were willing to put the type of system that I wanted and needed. The project went off exactly in the time frame that they said it would and we never had any real issues. They seemed to be doing everything the way they should.

8 years ago

Reply from Solar Energy World

Thank you for the valuable feedback.

Mar. 19th, 2019

Solar Energy World Reviews

Summary of Reviews