Solar Energy World: Read 630 User Reviews From Real Homeowners

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Verified Customer

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Jerome Swann Upper Marlboro, MD

They had the best pricing and the best service. Project management was good, they explained everything. The supervisor also helped me out. They took me through every step of the way and told me how to work everything out. For installation everyone showed up on time and their customer service was really good. They were very knowledgeable and got me up and started. It was a really good experience.

8 years ago

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Charlie Walcott Lexington Park, MD

The installation was very easy and professional. Now I can use my air-conditioner without worrying about the cost or the electric company. It is economical and I think it's something that everybody should try in order to go green.

8 years ago

Reply from Solar Energy World

Thank you for the kind review!

Mar. 19th, 2019

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Verified Customer

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Sheila Conner Laurel, MD

Everybody was aware of what is going on. When I called to find out when the folks would be coming to install or the status of my roof, I was always answered right away. They were fast, clean, and obviously effective installing the panels. I have a much lower electric bill, I got my money back from the power company.

8 years ago

Reply from Solar Energy World

Thank you for the kind review!

Mar. 19th, 2019

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Verified Customer

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Anne Small Annapolis, MD

They did a fine job of keeping things on track and keeping the project moving forward. Installation was very smooth. My electric bills in the past summer months was basically non existent because I chose to purchase the system. The only thing is that I could have used a little more support after the install. I'd liked it if they had given me some more support in understanding the SRAC and how to use solar better.

8 years ago

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Verified Customer

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Roger Paradis Hyattsville, MD

Project management has been awesome and the installation of the panels was fantastic. I have seen a reduction in the PepCo bill. We've bee fighting with them for 3 months too give us proper credit, it's just the local providers that are jerking us around.

8 years ago

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Verified Customer

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Tony Wallace Brandywine, MD

I haven't had any issues with them. The installation process was perfect. I'm just paying for the panels and they cancel out my electric bills. The one issue that I had was the guy who signed me up. He tried to make some promises that he couldn't keep. Once I signed the papers and committed he didn't come back or said anything. Just make sure your sales reps don't promise things that they can't follow through with.

8 years ago

Reply from Solar Energy World

We appreciate your feedback.

Mar. 19th, 2019

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Verified Customer

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Amber Watters Elkridge, MD

The service and installation have been good. The only thing is that we weren't notified with enough time about the time when the installation was going to happen. Other than that our BG and E bills are going down significantly. The only feedback that I have is to make sure that some of the discussions that take place with the sales man are reiterated to the people that install the system.

8 years ago

Reply from Solar Energy World

We appreciate your feedback.

Mar. 19th, 2019

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Verified Customer

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Gerald Collins Temple Hills, MD

I really don't have any complaints compared to other energy companies I've dealt with prior to them. There was an excellent communication across the board, and I'm not paying the typical electric bill anymore. As a matter of fact, I received a refund check from my utility provider.

8 years ago

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Verified Customer

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Amy Rubin Gaithersburg, MD

I like the financing package that was provided. All I have to pay is for the solar panels, and the cost savings they were able to show me. Plus, their Project Management Team was excellent and well organized. They had good communication skills. I actually like the way the panels look on the house. They just did a great job with the installation.

8 years ago

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Verified Customer

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Richard Mann Conowingo, MD

I think they're very reputable. I like the way they represented themselves, their product, and even the interactions with them. They are an accountable company. I also like that the gentleman that came before stays in touch with us when we request it. He's trustworthy.

8 years ago

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Verified Customer

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Drew Brown Sunderland, MD

My energy bills are lower! It was very quick to install, and efficient as well. I liked that they were the leaders when it came to solar systems. They are a reputable company, and have a good Angie's List rating. Plus, they have the option to prepay for it in the future, if you don't want to buy it right away.

8 years ago

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Verified Customer

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Jonathan Kendig Reisterstown, MD

We noticed it reduced the electricity cost, and I think they did a fine job. The presentation and the sales, each part was good, and they did what they said they were going to do; in a timely manner. It's been a very positive experience.

8 years ago

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Verified Customer

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Eric Sendaydiego Edgewater, MD

I thought they were the best deal, so I decided to go solar with them. The major benefit I noticed was the lower cost of my electricity bill. Besides that, I just wish they could periodically come and check the equipment. just to make sure it's working alright.

8 years ago

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Verified Customer

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Sharon Rasnake Severn, MD

The fact that we're helping the environment and consuming less fossil fuel is great! Plus, our contact was always available for us, and answered all of our questions. He was very professional and organized. I didn't expect the panels to be installed so quickly. I was very pleased with the company and every person and personnel that I worked with. They did an excellent job.

8 years ago

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Verified Customer

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Anonymous Silver Spring, MD

I think the installation process went very smoothly. The thing I like best about it was that they consulted me about where they would have to run the pipes containing the wires, and the placing of other things. Overall, I'm very pleased. I think they do a good job and I'm happy with their work. I would happily recommend them.

8 years ago

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Verified Customer

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Jonathan Sundy Gaithersburg, MD

It was a very positive experience. My electric bill has been negative $40 in the last 2 months. Plus, the installation was great, and the team was very quick. On top of that, the management team was very attentive; they answered all my questions.

8 years ago

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Verified Customer

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Anonymous Silver Spring, MD

I really enjoyed working with them! I also think it was very professional, and they were on time. They informed me of everything that they were doing, and there were no surprises. When the job was done, they walked me through everything.

8 years ago

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Verified Customer

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Jonathan Entwistle Potomac, MD

They were a part of my county co-op, and they took the time to really look at my property and work with me on the design. They were fast, and once we identified the issues, they came right back and fixed it. Overall, I thought they were very good.

8 years ago

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Verified Customer

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Kari Auel Poolesville, MD

Our electric bill is much lower now, and we feel good about using renewable energy in our house! Also, when it came to dealing with the management team, they were very professional and thorough. Overall, it was a very positive experience.

8 years ago

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Verified Customer

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David Bosen Aberdeen, MD

Installing the system was exceptional! They have everything under control. Their experienced technicians installed my panels in short time without a problem. Plus, they explained the permit process, and the only issue I had is after the unit was installed, with the inspector. My electrical bill was a lot less expensive. Overall, I think they're pretty professional. They seem to know what they're doing.

8 years ago

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Verified Customer

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Paul Shoffeitt Woodbine, MD

I felt like they have a good product and I like the people working for them. Their management team was excellent, and so was the installation process. It's been active for short while but it looks like it's going to take care most of my electric needs. Overall, it seems to be a very fine company as I went with them.

8 years ago

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Verified Customer

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S Satija

They have been very prompt and very professional during the installation. We had some issues due to storm and the service team was here before I could imagine. Great professional company and very easy to work with

6 years ago

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Verified Customer

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Rebecca Strong

The entire experience was seamless and relatively stress free. Salesman Paul did not pressure and was abundant in information. Communication throughout was perfect and everyone was professional and friendly.

6 years ago

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Verified Customer

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Nancy Judd Millersville, MD

Our sales person was very informative and kept us posted throughout the entire process. Everyone involved was very professional and a pleasure to deal with. We are loving our $8 monthly electric bill.

6 years ago

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Verified Customer

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Brian V

Overall, I think this is a good company to work with- I reviewed solar providers and shopped around quite a bit before signing with them, and their employees are hard working with good intentions. My rating is skewed on the low end, however, because the installed system delivers approx 20% lower kWh than promised when i signed because the original estimate greatly overestimated the number of panels that could be placed on the southern-facing roof. When this was discussed with me prior to install, the discussion focused entirely on the aesthetics of panel placement on the house, and I was not informed that the production would be less and would no longer cover my annual power consumption. Solar Energy World finally explained this to me 6 months later when I called to ask why production was less than expected. They apologized profusely for the "poor communication", but could not provide any remedy, claiming that their production warranties are tied to the number of panels purchased, and not the annual production estimate that was at the top of my contract. I do not believe the company was intentionally misleading- they make deliver good products and the install looks great- but the lack of communication in my specific situation and unwillingness to remedy the lower than anticipated energy production are the reasons I cannot recommend them quite as highly to my friends and neighbors as I did before.

6 years ago

Reply from Solar Energy World

We apologize that your experience was not optimum and assure you this is not typical of the customer feedback we usually receive. Please let us know how we can resolve any issues you may have.

Mar. 19th, 2019

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Verified Customer

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K. & J Nelson Washington, DC

Great experience from beginning to end. From the Sales people to the office staff and finally the crew that did the install and carefully worked to make sure install was and still the best of its type in my neighborhood.

6 years ago

Reply from Solar Energy World

That's great to hear!

Mar. 19th, 2019

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Manan Sykesville, MD

The installation was finished within a day and a half. The installers were courteous and attentive to detail. I have had a couple issues, but they were prompt in responding and fixing the problems.

6 years ago

Reply from Solar Energy World

That's great to hear!

Mar. 19th, 2019

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Verified Customer

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Peter Kensington, MD

They are very responsive to all of my questions and concerns. They did a good job of trying to conceal the equipment as much as possible. We have a steep roof and Solar Energy World was the only company that could handle it.

6 years ago

Reply from Solar Energy World

That's great to hear!

Mar. 19th, 2019

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Verified Customer

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Lawrence

It took longer to do part of the operation when I saw it and then I had to do some follow up which wasn't good. I have no trouble with my system now. I had to have the panels removed and they were pulled off and put in the wrong place when I wasn't there.

7 years ago

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Verified Customer

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Daniel

They were one of the only local companies that was able to put the panels somewhere besides my roof. They always gave me feedback and let me know what was going on. They did what they said they were going to do.

7 years ago

Reply from Solar Energy World

We are so glad you are pleased with your solar system. Thanks for the five stars!

Nov. 20th, 2018

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David

Pat our salesman was very forthcoming in giving us information on solar panels and installation and costs and benefits. They're very responsive to any concerns we had. Our installation went very smooth.

7 years ago

Reply from Solar Energy World

We are so glad you are pleased!

Nov. 20th, 2018

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Verified Customer

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Kevin

I had one issue that took a long time and many calls to different numbers to get it fixed. After we got the right part that was the only issue I had. I saw that in 10 years we'll be getting our money back from the panels.

7 years ago

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Verified Customer

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Tom

I got a lot of recommendations that they were a good company. There were a couple situations where I had to kind of call back and follow up with them because I was waiting on things and they they didn't call me when they were supposed to and it took a long time to get it worked out. I'm not seeing all the savings that they promised me.

7 years ago

Reply from Solar Energy World

We appreciate your feedback.

Mar. 19th, 2019

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Verified Customer

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Joel Stevensville, MD

I had particular ideas of what I wanted and they were able to accomodate it. There haven't been any issues with it since they've installed it and it's been a while. I wasn't able to negotiate the cost of it.

7 years ago

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Paul

We had one problem with our inverter and they came and took care of it right away. The panels were of the highest wattage, other companies did not even offer them, that was latest technology.

7 years ago

Reply from Solar Energy World

We appreciate your business!

Mar. 19th, 2019

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Ronald

No problems, they installed it like they said they would. In the three years we have had it, so far I haven't having problems. I'm happy I have my system, I don't pay the electric bill which is good.

7 years ago

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Joan

I had some issues with this company and my questions weren't addressed right away...eventually everything was taken care of. As far as I know, the equipment is fine. There haven't been any issues or problems with them since they've been installed.

7 years ago

Reply from Solar Energy World

We appreciate your feedback.

Mar. 19th, 2019

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Thomas

Installation ran thorough and smoothly. The company is very good at answering all our questions, and have been responsive to our concerns and needs. The panels have held up well and looks good on our house.

7 years ago

Reply from Solar Energy World

We appreciate your business!

Mar. 19th, 2019

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Matt

I wanted to save money on my electric bill, and I'm not entirely happy with the system they got me. The salesman said I'd get an extra hundred dollars a month by switching to solar, and that was true for the first month. After the following months, I was getting only an extra of 3-4 dollars a month. The installation process was fine, but the overall savings of the solar panels isn't worth it to me.

7 years ago

Reply from Solar Energy World

We apologize that your experience was not optimum and assure you this is not typical of the customer feedback we usually receive. Please let us know how we can resolve any issues you may have.

Mar. 19th, 2019

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Joe

We really enjoy how available the customer service reps are. The installation was done in three days and went smoothly. I'm very pleased with their service. They are a good quality company, and sell a dependent system.

7 years ago

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Navara

So far we haven't had any issues with customer service. The installation process was very stress free for us. They finished quickly and did a good job. They made sure our yard looked nice when they finished afterwards. Overall our experiences with them has been positive.

7 years ago

Reply from Solar Energy World

We appreciate your feedback.

Mar. 19th, 2019

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Susan

The technician that helped us was extraordinarily knowledgeable. The majority of individuals we've dealt with had a few delays in getting the final certification, which was a little frustrating. Overall, most of the people you work with are fantastic. Installation went smoothly with the exception of one hiccup, but they were able to fix it.

7 years ago

Reply from Solar Energy World

Thanks for the valuable feedback!

Mar. 19th, 2019

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Christopher

One time when I had an outage, I was able to get a response from them quickly. They're pretty good at communications - I have a strong relationship with their customer service. The installation was quick, and I have no complaints from that process.

7 years ago

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Peter

Customer service has been very responsive and have answered questions that I've had in the past. They went faster in the installation than they had explained. They finished early and cleaned up after themselves.

7 years ago

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Tammy

I've only had to call customer service about one issue. I didn't have a good experience with the tech support because they were pretty snippy with me. The installation guys that we worked with did a great job.

7 years ago

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W

Initially, I haven't had any complaints or issues. The installation went smoothly and timely. The salesperson that worked with us was very knowledgeable and honest. They are very accessible if we have questions.

7 years ago

Reply from Solar Energy World

We are so glad you are satisfied with your solar!

Mar. 19th, 2019

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Doug

Solar Energy World was very professional and did the installation cleanly, smoothly, and in a professional manner. The system has been running continuously for 4-5 years now with no problems. It's very dependable.

7 years ago

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Young Perry Hall, MD

The workers for the installation worked well. I'm very satisfied with their work. We've had no problems so far with our panels. I spent close to $50,000, but hardly have to pay my electric bill.

7 years ago

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Robert Oakland, MD

Customer service has always been responsive and good at what they do. The installation process went smoothly and they got the work done quickly and efficiently. When we bought our system, we were led to believe we'd get a better payment for those credits.

7 years ago

Reply from Solar Energy World

We appreciate the feedback.

Mar. 19th, 2019

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Alicia Denton, MD

Any time we call into our specific customer service representative, they answer our questions promptly. We've had the solar panels for two years and haven't had any issues with it.

7 years ago

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