Momentum Solar: Read 776 User Reviews From Real Homeowners

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Verified Customer

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Anthony Egg Harbor, NJ

The installation was howlingly horrible. They promised me they would replace some things not agreed upon in the beginning and they never did it.

7 years ago

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Anonymous Eatontown, NJ

It was done neatly and professionally. So far, everything is working well.

7 years ago

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Linda

Whenever I call they're always there. The workmanship is alright.

7 years ago

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Raymond

I found that the salesman lied. The customer service has been poor. During the summer I pay a higher electric bill than I did before so my savings is minimal.

7 years ago

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George Watkins

Their customer service is pretty prompt and the installation went great.

7 years ago

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Dorrel

They promptly take care of problems. The installation was clean and smooth.

7 years ago

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Danuta

We had no problem with the installation. It went fast and smooth.

7 years ago

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Talukder

The installer was very good and on time. It was difficult to contact their customer service.

7 years ago

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Barbara Turner Williamstown, NJ

They're very attentive, polite, and the equipment is very appealing.

7 years ago

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Margaret

Attempted to schedule an appt with Momentum but was refused because my husband was not available for the appt. This is 2024!!! Requiring my husband to be present for an informational meeting is not only sexist but insulting to my intelligence. If this was the initial encounter I can only imagine how difficult the rest of the process would be with this company having to deal with a woman asking questions and requiring answers. Pass on principle alone!

1 year ago

Reply from Momentum Solar

Hi Margaret. We understand your concern and appreciate you brining this to our attention. I will send your feedback to our leadership team so they can use it when considering changes to our business practices and improving customer experiences.

Oct. 17th, 2024

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Bert Fonseca

We give them zero stars. Rep showed up at our door, after about 30 minutes we agreed to an appointment the following day at 11:00am. My wife and I waited and waited for over an hour. No one showed up, no call nothing. We called them and they told us the appointment was canceled because of an existing discount. Very rude, no wonder they are not certified.

1 year ago

Reply from Momentum Solar

Thank you for providing us your feedback. We apologize for not giving you a call beforehand and understand your frustration. I will make sure to relay this to our leadership team for review. If there's anything we can do for you in the future, please don't hesitate to reach out. We'd love the opportunity to gain your trust back. Thank you and have a sunny day!

Sep. 27th, 2024

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Obioma-Augustine Nwulu Forney, TX

I had a horrible experience with this company - Momentum Solar. They promised me that I would not pay for power for a year, but I got bill the next month after installing and activating my solar. Several calls to fulfill their promise failed to yield any favorable response. The salesman that convinced me to use Momentum Solar left the company, his manager refused to fulfill his promises. I started paying bills the next month intead of after one year as they promised me.

2 years ago

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Paris Keena Deming, WA

After meeting with the salesman I was really looking forward to Momentum doing my solar installation. I used another company to put on a new metal roof. I contacted the salesman to say the roof was complete, and schedule the solar job. He said they couldn’t do the job on my metal roof, and was surprised nobody had called me. He called back later and asked that I send pictures of the roof. I requested instead that someone from Momentum come, and look at the roof to ensure whether or not they could do the installation. I have not heard back from them at all. Very disappointed.

3 years ago

Reply from Momentum Solar

Hello Paris, please reach me at ndodd@momentumsolar.com with your address, phone number and photos so I may have this looked into.

Sincerely,
Nathan
Digital Manager

Oct. 18th, 2022

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john hooper TX

Installation of the panels was relatively easy. I was able to call in and usually get the answers I needed. However, I’ve had these panels for about 3 years now and 9 of them have been offline for about two weeks. I have called 5 times, emailed twice and even posted on their FB page. I’m told over the phone that someone will be in touch with me to get issue resolved. I never hear anything back. This is beyond frustrating and causing me to lose faith in Momentum Solar’s customer service. I would not recommend them.

3 years ago

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Trapper Sturgeon Georgetown, TX

I only give two stars because I love my solar system but the sales person will lie straight to your face to get the sale. There are several companies out there, do some research. I’m promise you that you don’t want this company.

4 years ago

Reply from Momentum Solar

Hello Trapper, I'm glad to hear you are enjoying your solar system but if there was something we can help look into about your sale please private message here or reach us at customerexperience@momentumsolar.com

Apr. 7th, 2021

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Iriam Rivera Orlando, FL

Pretty satisfied until our roof needed to be replaced. When initially purchased, we were offered a one-time free remove and replace in case our roof, already in some years, needed replacement. Momentum is now questioning the offer. Hope this will be resolved so I can gladly rate it as I thought it deserved.

4 years ago

Reply from Momentum Solar

Thank you for the honest feedback Iriam, I would be happy to have this looked into if you are still having trouble with the roof replacement please use the private reply option to send your address and phone number or email customerexperience@momentumsolar.com

Mar. 16th, 2021

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zinoviy Lindenhurst, NY

We are very dissatisfied with the service from Momentum Solar, less then one year after the installation solar panels we hew only problem After 4 months of installing the 1 panel stopped working, We waited 3 weeks until they arrived and repaired. Since September we heve a problem with the 3 panels, they produce 1/3 of their force, we called the office more then 8 times but the problem has not been solved until today. For the year with panels we paid 50% more then we paid without the panels.

4 years ago

Reply from Momentum Solar

Hello, I'm sorry to hear you had issues with the panels as we want our customers to enjoy their experience. If you are still having issues please respond back with your address and phone number.

Mar. 3rd, 2021

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bubba Huntington Beach, CA

Momentum Solar hires robocall crews from India. I get a dozen calls every month from "Hello, this is Jason" on a spoofed phone number with my area code asking me about installing solar. I despise robocalls and any company which uses that sleaze ball tactic will never get my business. I played along with the robocall jerk just to find out what the scam was and that's how I got a call from Momentum Solar. And yes, just like the robocaller, they used a spoofed phone number!

5 years ago

Reply from Momentum Solar

Hi bubba,
I'm sorry for the inconvenience, please reach out to customerexperience@momentumsolar.com with your phone number so we can get you on the Do Not Call list. Thank you

Dec. 4th, 2020

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Adam Smith Spring, TX

Company will sell you solar when it doesn't make sense. Their Austin manager got on the phone while rep was in my house and he sounds like he went to sales preschool. I'm not even sure how this company earns business considering their sales methods. Avoid these people if you're in the Austin, San Antonio, Dallas and Houston areas. It is a scam to say the least and there are far better solar companies to do business with

5 years ago

Reply from Momentum Solar

Hi Adam,
I'm sorry to hear of the underwhelming sales experience. Momentum Solar has been a leader in the solar industry since 2009 with an A+ rating. We take your feedback seriously and will share this with the sales manager.

Dec. 4th, 2020

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Theresa Bohler Mt. Dora, FL

I was recently just looking at solar companies and now Momentum will not stop calling my number. 5 times or more a day they call and do not leave a message. I have tried multiple times to block, but they continue to use different numbers. I have asked them repeatedly to stop calling but it continues on and on. They are now at the point I want to do something legally to get them to stop the calls. That is all I ask STOP CALLING MY NUMBER OVER AND OVER AND OVER AGAIN ON A DAILY BASIS. I AM NOT CHOOSING YOUR COMPANY. STOP

5 years ago

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john christner-drake Georgetown, TX

This company is the worse. I have not been reciving all the credits my solor system states it is generating. Their sites states i am generating 1300 to 1400 khw per month and the send 1/2 the amout to the power company. I sent three request and documention to the billing department and still waiting on a response back. Total rip off company, and i receiving high elect bills , i will have to submit my information to my attorney . john christner-drake

5 years ago

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ScammedSenior North Bergen, NJ

We were scammed. As seniors on social security we were sweet talked by a charming young salesman who told us it would cost us nothing & it would save us a lot as well as helping the environment. It may be helping the environment but it certainly is not saving us money. This is a mean scam on seniors who can't afford it and should be investigated by government authorities.

5 years ago

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Giuliana Oceanside, NY

Horrible company. I had an appt. set up one week ago for a Sat. So we free up time and we are waiting and waiting for a salesman to come. No one shows up so I called company to be told they cancelled our appt. because we don't have enough roof space. Unreal. Unprofessional. First off, I have a big house and plenty of roof space. And second, if this is true, which not, we should have been told on initial call.

6 years ago

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Anne Tee Port Saint Lucie, FL

Made a presentation and we signed up. We canceled the next day because their price was more than a third more than 4 other companies. We subsequently went with a company that is reducing our electric use by 30% by insulating our attic, replacing our hot water heater and installing a variable speed pool pump. Momemtun was going to install 68 panels. The company we chose is installing 38. So for $20000 less and a better loan rate, we are getting a more energy efficient home.

6 years ago

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Bob Ocoee, FL

What a complete waste of time. I did the presentation, had the roof inspected, chose one of 3 plans, lined up tree removal contractors,ready to go and then, nothing they just vanished. They even sent me architectural drawings, i approved, then never heard from them again. Tried calling, got someone take all my information, then put on hold, then new person wants all my information again. I couldn't imagine the trouble you would go through once they got your cash if you needed anything from them, its not going to happen.

6 years ago

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Elizabeth Winter Garden, FL

Lies, Lies and more Lies! They hounded me to death to get a sale and then lied about everything. They were going to wire the system through my attic, they did NOT. All black panels with trim, they are NOT. Panels were to be attached directly to my clay tiles, they are NOT instead removing these extremly valuable tiles from my roof causing god knows what kind of damage. Nothing these people said is true even down to the name brand of solar panel to be used!

6 years ago

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A Upper Darby, PA

This is the worst solar company to go through. They contracted a company to do our siding and roof from NY, which we live in PA, trashed our house, made it a hazard for neighbors and so on and we had to fire the first contractors they used. They had to compensate us at least $4k in damages and we are still noticing more damages as time goes by. Total lack of communication on top of that as well. I would never recommend anyone to go through what we did with Momentum Solar. Nothing good came out of it except a monster headache!!!!!

6 years ago

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John M Oliphant Killeen, TX

READ THE CONTRACT CAREFULLY!!! - The sales person said there is a 25 year warranty, but the contract states that the PV system (solar panels) are sold "AS IS" and if the system proves defective following purchase "YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR..." We exercised our right to cancel the agreement within three business days.

6 years ago

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Renee Scott Canyon Country, CA

Momentum Solar has horrible communication and customer service. Our project started in July, 2018 and Solar is still not up and running . I have to keep calling back to get any work done. We are in California and our Sales Rep left the company after the product was sold to us. Their work was awful because the installation team left a big mess, the panels have not passed final inspection and we are losing money every day. This project and company is terrible.

6 years ago

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Jose L Galvez Jr.

They are weak in written communication status updates with customers. It also took over 6 months from intallation to approval to operate solar system. They never made it clear from the start.

6 years ago

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wesley

my salesman, who was suppose to be there every step of the way, was fired right after signing and no one ever reached out to us. We had several questions that we had no answer for and took a long time to have someone contact us back

6 years ago

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Dave

Great from start to finish. Salesman was knowledgeable, the work was professional and now we are producing power to our house!

6 years ago

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Patricia Avila

big delays in getting system. Not as many panels as I was promised. Told me they had activated the system, but found out a month later the connection with PSEG was not activated.

6 years ago

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Romi Crosswicks, NJ

I have a quote from reputable national solar company. I have reviewed the panel design and have plenty of space on the roof. I decided to get a quote from Momentum Solar as they have some good review. They called me and said my roof is too small and I do not qualify. I am skeptical about their qualifying process. My neighbor with same size house has panels!

7 years ago

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SUHAIL HABAL Fountain Valley, CA

I SIGNED A CONTRACRT MARCH 2018, I TRIED TO CONTACT THE COMPANY BY EMAIL, TELEPHONE AND TEXT (OVER 10 TIMES), I FINALLY GOT A RESPOND YESTERDAY (JULY 19 ) ALMOST 4 MONTH LATER; I WAS TOLD I NEED NEW ROOF. THE WORSE CUSTOMER SERVICE EVER (BEFORE INSTALLATION). 0NE WOULD WONDER WHAT KIND OF SERVICE THEY HAVE AFTER THE INSTALL AND TAKE YOUR MONEY. ON SCALE FROM 1 TO 10, THERY ARE - 5.

7 years ago

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Paul Richmond Hill, NY

Did not respond to customer when they visit the customer house, they are very unreliable and I would not recommend no one to do business

4 years ago

Reply from Momentum Solar

Hi Paul, I'm so disappointed to hear this feedback, if I can help look into anything for you please private message here.

Apr. 5th, 2021

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Raul Rosales Deltona, FL

Well I I agree to have install.back in Dec 05 2020 I'm still waiting to have my solar connected

4 years ago

Reply from Momentum Solar

Hi Raul, I'm sorry to hear you are still waiting for the activation, please message us here or email customerexperience@momentumsolar.com with your address and best contact phone number so we can look into this for you ASAP.

Apr. 5th, 2021

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Verified Customer

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James Suffern, NY

They are well informed and answer all your questions

4 years ago

Reply from Momentum Solar

Thank you James for taking the time to review your customer experience, have a sunny day!

Apr. 5th, 2021

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Verified Customer

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Kellene Morris Princeton, TX

Great customer services and great value for my money.

4 years ago

Reply from Momentum Solar

Thank you Kellen for choosing Momentum Solar, we hope you have a sunny day!

Mar. 25th, 2021

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Clare Powers Bridgeport, CT

Every representative has been well-informed and respectful

4 years ago

Reply from Momentum Solar

Thank you Clare for the 5-star feedback, have a sunny day with Momentum Solar!

Mar. 25th, 2021

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Verified Customer

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Nada Bracewell Temple, TX

Very professional they have been great with follow up

4 years ago

Reply from Momentum Solar

Thank you for the great feedback on your customer experience, Nada!

Mar. 25th, 2021

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Verified Customer

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Luis Cruz Haines City, FL

Great customer service, follow-up and time to completion.

4 years ago

Reply from Momentum Solar

Thank you Luis for being a 5-star customer of Momentum Solar, we appreciate your feedback and business very much!

Feb. 10th, 2021

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Verified Customer

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K buswell New Preston-Marble Dale, CT

Great job but everything takes so long with no correspondence

4 years ago

Reply from Momentum Solar

Thank you for the helpful feedback on your installation, if we can help look into anything for you please reach out to customerexperience@momentumsolar.com.

Feb. 10th, 2021

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Verified Customer

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Maria Huntington Station, NY

Always on time, answer any questions, very professional..

4 years ago

Reply from Momentum Solar

Thank you for being a 5-star customer of Momentum Solar, Maria! We appreciate you very much.

Feb. 10th, 2021

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Verified Customer

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Lisette Baron San Antonio, TX

I asked for enough power to make my bill be close to 0. I'm extremely conservative with energy usage and my bill was $150.00 last month

4 years ago

Reply from Momentum Solar

Hi Lisette, I'm sorry to hear you are not satisfied with the solar results. If we can help look into anything for you please send your address and phone number in a private message.

Feb. 10th, 2021

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Verified Customer

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Margaret Port Saint Lucie, FL

Professional ,friendly , saving money, great communication

4 years ago

Reply from Momentum Solar

Hi Margaret, thank you for being a 5-star customer of Momentum Solar. We love to hear when our customers are able to save money while helping the environment!

Feb. 10th, 2021

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Verified Customer

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Keith Williams Fort Worth, TX

They were timely and did what they said they would do.

4 years ago

Reply from Momentum Solar

Thank you Keith for making the switch to clean energy powered by the sun with Momentum Solar!

Feb. 10th, 2021

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Verified Customer

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Stephanie Hajovsky Katy, TX

They worked hard for me to get the project finished fast.

4 years ago

Reply from Momentum Solar

Thank you Stephanie for choosing Momentum Solar, we appreciate you!

Feb. 10th, 2021

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Verified Customer

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GURBAX SODHI Hicksville, NY

Very professional hassle free process executed in well defined timeline

4 years ago

Reply from Momentum Solar

Thank you for the great feedback! Momentum Solar is proud to be your solar company of choice.

Feb. 10th, 2021

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Verified Customer

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Mariah Peyton Apopka, FL

Very professional in their customer service and the installation.

4 years ago

Reply from Momentum Solar

Thank you for the great customer feedback, Mariah, we appreciate you and hope you have a sunny day!

Feb. 10th, 2021

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