Momentum Solar: Read 770 User Reviews From Real Homeowners

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Verified Customer

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Wanda Medlock Winter Garden, FL

From the very beginning the communication between the foreman and me was excellent. There was a hiccup with the crew that started the job being allowed to finish but when I spoke with the scheduler and told him I required that the crew be allowed to finish he changed them back to finish my job. I can't say enough about how professional the installation crew was and they cleaned up every day. Most everything that the salesman told us would happen did. The main problem occurred in the timing of the power up and the payment of the panels. Even in this, however, the customer was listened to. It turned out that I had been told I would not have to pay two bills at the same time. ( solar panel and electric bill). Momentum was not aware that we would have to start paying for the solar panels through the finance company they had us use even before we could use them. The inspector had not come by the house to approve powering up the panels. Short version is that their salesman verified that he had told us what we claimed ( not paying electric bill and solar panel bill at the same time) so momentum actually paid one of the two bills!!! We never paid two bills and the CFO called me regarding this. Fast forward 6 months later and the panels are working fabulously!!!! The app they have to monitor the panels on the phone is wonderful. This is the company to go with!!!! I had several companies come to the house before I decided on this one and I am glad I did. Everything was 100% from the installation to customer service.

5 years ago

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Verified Customer

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Patsy

I've always enjoyed the interactions I've had with the people in customer service. Momentum had more time than other solar companies who call me to answer questions. They are very considerate, and were probably the only company that I felt was reliable to get solar panels from. I love that when I call in, I'm talking to an actual person instead of a recording. They do their best to answer questions you have or problems getting permits, etc. Installation was very quick. The guys who came out were very knowledgeable and knew what to do. They were friendly, kept me in the loop, and did the job in a relatively short amount of time. They cleaned up after themselves, and showed me how to do everything and ensured I knew everything was working. I've already been recommending this company to friends and family.

6 years ago

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Margaret

Attempted to schedule an appt with Momentum but was refused because my husband was not available for the appt. This is 2024!!! Requiring my husband to be present for an informational meeting is not only sexist but insulting to my intelligence. If this was the initial encounter I can only imagine how difficult the rest of the process would be with this company having to deal with a woman asking questions and requiring answers. Pass on principle alone!

2 weeks ago

Reply from Momentum Solar

Hi Margaret. We understand your concern and appreciate you brining this to our attention. I will send your feedback to our leadership team so they can use it when considering changes to our business practices and improving customer experiences.

Oct. 17th, 2024

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Verified Customer

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Judd Bonham Denton, TX

From our very first meeting with one of their representatives, we were impressed with the depth of knowledge about the solar industry. While we were given a lot of information about the company, we were also give information regarding the process, the financials and how much time it would take to complete from start to finish. I had never heard of Momentum Solar before that first phone call to set up the in home appointment but I sure am glad we chose them for our install!

3 years ago

Reply from Momentum Solar

Thank you Judd for being a 5-star customer of Momentum Solar! It's great to hear the customer experience exceeded expectations.

Mar. 25th, 2021

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Verified Customer

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Brian

The sales person made us feel confident. They knew what they were talking about and what we would want. I feel confident that I can trust them. They have experts in the field. The people who installed our solar panels were very informative and did a great job explaining to us what was happening on our roof. They came back the next day to confirm every had been done.

3 years ago

Reply from Momentum Solar

Hi Brian, thank you for being a 5-star customer of Momentum Solar! It's great to hear the sales and installation team were helpful and informative. We look forward to sunny days with you, producing clean, price-protected energy.

Jan. 22nd, 2021

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Verified Customer

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Christina

We had some issues with the app when we first signed up with them and it took a while to get resolved. We got our power going eventually so there was just a bit of a communication error. The installation process was smooth and fast and we haven't had any issues with it. The panels look very appealing on our house as well. They are a little on the expensive side.

3 years ago

Reply from Momentum Solar

Hi Christina, I'm glad to hear you are enjoying your solar panels! Please reach out to customerexperience@momentumsolar.com anytime we can be of further assistance.

Jan. 22nd, 2021

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Verified Customer

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Erik

After shopping around with lots of different solar panel companies, we felt that Momentum was the best. They are very delightful to work with. We were a little delayed during installation because of rain, but everything went without a hitch once it stopped. I don't have negative feedback because everyone in the company is very good at what they do.

3 years ago

Reply from Momentum Solar

Hi Erik, thank you for the helpful 5-star feedback! It's great to hear you did your research before deciding on the right solar company for you. Momentum Solar appreciates your business very much.

Jan. 22nd, 2021

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Verified Customer

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David

They have a great attitude in this company. They have a great design process that I was pleased with and I like the way they do business. They answered all my questions and kept me up to date throughout the entire process. They did an outstanding job during the installation process and we got brand new panels. They had everything done on time and I have no complaints.

3 years ago

Reply from Momentum Solar

Thank you David for choosing Momentum Solar! We look forward to helping you produce clean, price-protected energy!

Jan. 22nd, 2021

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Verified Customer

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Amy

I am satisfied with my experience. They were super communicative on what they were doing. They asked for permission on pretty much everything especially coming into the home and working in the attic. They had someone come out again to check before inspection. I feel like it was very thorough. Our sales rep was very kind and informative. The price point makes sense.

3 years ago

Reply from Momentum Solar

Thank you Amy for being a 5-star customer of Momentum! We appreciate your feedback and business very much.

Jan. 19th, 2021

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Verified Customer

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Susana

I very much like that the conduit is not visible from the top. I have recommended them to a friend. It all went well. We did have to wait for the weather to get on the roof but after that it all happened quickly. Customer support reached out a few times when they did run into problems with the installation. It was resolved without me having to get involved.

3 years ago

Reply from Momentum Solar

Thank you for the 5-star feedback, Susana! Momentum is proud to be your clean energy company and we appreciate your business.

Jan. 19th, 2021

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Verified Customer

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Jamo

It's given me more than enough power and I have seen no reduction in my electrical. The processes was very easy and everyone was really nice about it. It took about three up to five hours but everything was done fast, efficiently and they even cleaned up afterwards so there was no mess and everything went supposed to be, in line. Everyone looks like they know what they were doing and their credentials seem to be in order. I have no complaints.

5 years ago

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Verified Customer

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Troy

I choose them because they had direct advertising over the phone. I enjoy going out and read the meter and seeing how much electricity of generated plus when the local electricity Electric Company came out to inspect, they said it was one of the better jobs. So far any questions I've had they've been quick to answer and during installation which only took about one to two days and the sales person was out here answer any questions and helping out any way he could. They did leave a little debris around the house, but only a handful of things. It has been a real good experience.

5 years ago

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Verified Customer

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Jennifer

The customer service was always available and followed up which I needed because I was in the process of moving so that was perfect. If I ever had a question, they made it really easy to ask them and they explained it in as many ways as I needed it and I could get in touch with them through phone, text, and email. It was great. I believe it was only one full day and they installed everything on the roof and then they helped me arrange with the city to come and get it inspected. That was super easy.

5 years ago

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Verified Customer

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Anonymous

They were some problems with communication between different groups. The installers told me one thing, the saleman told me something different. When I called the main office, they gave me a different story. So it was kind of difficult as far as to get what was going on and what the hold ups were and what I was waiting on for things to happen. The installation process for the most part went very well. There were two pieces of equipment they didn't have and they had to wait a long time for them to get here. And the one piece never did arrive consequently they had to drill by hand through the concrete wall. But the team was very polite and courteous. The equipment is fantastic. You can tell that it's quality and well made.

5 years ago

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Verified Customer

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Julio

When we first had the salesman come to our door, he was very helpful. He explained everything to me in detail and took care of everything from the beginning until the very end. He still calls me sometimes to check in and see how everything is going. The installation process was very quick, and I was surprised that they did it in a few hours and left everything clean and professional. I'm very happy with the installation! You can't even see them very much when you're standing outside.

6 years ago

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Verified Customer

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Elizandro

The moment I signed the contract with Momentum Solar, everything was the the same on the paper as they had explained it. Installation was great, because they didn't hide any problems. Everyone was on time, and they seemed perfect to me. All the equipment has been working well, and they have provided everything I have needed to get along okay. I had an issue earlier on with birds flying into the panels, but they've put a bar on the side to stop that from happening.

6 years ago

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Verified Customer

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Andy

Anytime I've had issues, questions, or concerns, I've always gotten a return call from them 100% of the time. They are great to call me with progress updates - it's just excellent. The installation process went very quickly and smoothly. We had a few hiccups, but they were able to fix those. The equipment is good quality and we haven't had any issues with them.

6 years ago

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Verified Customer

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John Centerport, NY

They answered all our questions when they presented to us about their solar company. We felt very comfortable going with them. They've been very responsive and take care of everything that needs to be set up. Installation was very smooth. They came on the day they planned on, cleaned up after themselves, and were careful to remove part of our roof so we wouldn't have drainage issues. They were very knowledgeable and I trust them. It took us a while to start saving money since we got the panels later in the year.

6 years ago

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Verified Customer

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Fr.

I like the fact that they do everything in house, and don't subcontract other people to do the installation. The installation itself went on in stages. Before they would do something, they would always advise me beforehand. They showed up on time, and would conclude with a follow-up call. Customer support is always attentive and run through the entire process with you on the phone very thoroughly. There have never been any issues with Momentum Solar. Everything is working fine as advertised. Everything was executed in a timely manner, and they have handled any issues that have come their way.

6 years ago

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Verified Customer

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Norberto Jersey City, NJ

Reps at the company were very helpful in making my final decision to go with Momentum Solar. The equipment is great and has been working so far. Customer service calls every time I've called - they are very helpful. Verification was very easy,and the process took less than what was expected. The company is very on top of it, and follow up with me on things that are going on.

6 years ago

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Verified Customer

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Scott Long Valley, NJ

This was the first company that actually met all my requirements for solar installation. The entire experience working with them was a complete pleasure. I didn't encounter any issues with their organization, because they did a good job. Basically, the installation guys came to set everything up. Once they got all the permitting, everything went quickly with the installation. I have had nothing but good experiences with them.

6 years ago

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Verified Customer

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Susan Bayonne, NJ

The gentleman who came to speak to me was very personable, informative, and persuaded me that I should go with their company. He gave me information that helped me determine that this was the best choice for me. The installation process was painless, and they came over to take are of it all. I didn't have to be involved in the installation process. I haven't had a problem at all, and already see results of the solar panels on my gas and electric bill. I'm very pleased with the system and my bills.

6 years ago

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Verified Customer

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Basil Old Bridge, NJ

When I call them, they answer my questions and it doesn't take a large amount of time. They took one day to install, it was fast and efficient. They cleaned up after themselves as well. All I had to do was open the door and give them access to the attic. I can go online to see the usage, I don't have to call them about that. Sometimes I pay nothing and sometimes I do, so I'm going to add it all up and see how it compares to the monthly rate at the end of the year. What they say is what they will do, they haven't told me anything they haven't done yet.

6 years ago

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Verified Customer

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Katherine Keansburg, NJ

Everything was taken care of from the beginning to the end, and I had no issues along the way. It was quick and easy. There were a lot of panels to put up, but they came with ample people and got the job done in only one day. The equipment is in good working order, it generates power and I haven't a single issue as of yet. They did everything they said they were going to do and did it right the first time.

6 years ago

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Verified Customer

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Amy Trenton, NJ

Our representative was friendly and willing to answer all our questions. He wasn't pushy at all, just explained everything exactly without beating around the bush or dodging things he didn't want to say. We've never had any trouble getting in contact with them and they were able to resolve the issue we were having with the city and permit. It went very smoothly, and we don't have any difficulties in checking up on the equipment frequently.

6 years ago

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Bert Fonseca

We give them zero stars. Rep showed up at our door, after about 30 minutes we agreed to an appointment the following day at 11:00am. My wife and I waited and waited for over an hour. No one showed up, no call nothing. We called them and they told us the appointment was canceled because of an existing discount. Very rude, no wonder they are not certified.

1 month ago

Reply from Momentum Solar

Thank you for providing us your feedback. We apologize for not giving you a call beforehand and understand your frustration. I will make sure to relay this to our leadership team for review. If there's anything we can do for you in the future, please don't hesitate to reach out. We'd love the opportunity to gain your trust back. Thank you and have a sunny day!

Sep. 27th, 2024

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Verified Customer

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Michael l Harper Saint Augustine, FL

So far we don't have solar yet, waiting on our roof to be redone still. However the service has been okay. I was disappointed with the pricepoint that was initially offered and more disappointed that we had to fight to get a more logical pricepoint. In addition the process took much longer to complete than I felt it was necessary. When we asked what it would be without financing the rep had to make phone calls to get an answer. The answer didn't make any sense once received.

3 years ago

Reply from Momentum Solar

Thank you Michael for taking the time to share helpful and insightful customer feedback. If you are still in need of assistance please message back here or reach us at customerexperience@momentumsolar.com

Apr. 19th, 2021

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Verified Customer

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Eddie Daytona Beach, FL

Ihad 2 companies working for my business. The other company won my bid. I received a call from momentum. They went a step beyond to get my business back. They matched almost everything from the other company. The price was the same. The warranty was made the same. They actually beat the other company in the number of panels they could provide. Less panels, larger panels that provide more power. LG panels. Something right? WRONG. LG panels are made in USA and Korea. Beware. Momentum quoted me with panels made over sea. The other company sells panel made in USA. Hum! I contacted momentum to find out why they said these were LG panels but never admitted that they were not made in USA. They said they didn't know that they had given me a quote with these panels. They would resubmit this to their people and get back to me. They left me hanging. I have them a second chance and they lied. Bate and switch didn't work with me. I read all of the paperwork and caught them in a lie. I recommend you read your contract, ask allot of questions and get a second company to compare prices, product, Warranty and workmanship.

3 years ago

Reply from Momentum Solar

Thank you for the feedback on your sales process Eddie as it will help us improve!

Mar. 25th, 2021

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Verified Customer

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David A Thompson Austin, TX

Customer Service was great, the presentation was presented in an informative way every question I asked was answered above and beyond my expectations. The information I received made me feel like I can go and sale solar myself.

3 years ago

Reply from Momentum Solar

Hi David, thanks so much for taking the time to share an excellent sales experience, we appreciate you and we love to hear this kind of feedback!

Mar. 25th, 2021

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Verified Customer

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Ronald Stevenson Jr Newark, NJ

I'm a client. Ever since the first day, they have given the most professional customer service. From over the phone to in person, Momentum has exceeded our expectations and we cannot wait to have our solar panels fully installed to give a review on the performance as well.

3 years ago

Reply from Momentum Solar

Thank you for choosing Momentum Solar, Ronald! It's great to hear the experience has been 5-star thus far!

Mar. 25th, 2021

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Verified Customer

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Sophie stokes Danbury, CT

From the very beginning of my adventure with momentum solar , everything has been a very positive experience. From your agent Dianna right down to the workers who cleaned every tiny scrap of material. So far so 3. Thank you for improving my life.

3 years ago

Reply from Momentum Solar

Thank you so much for sharing an insightful and enthusiastic customer review, Sophie! We think you are 5-star as well.

Feb. 10th, 2021

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Verified Customer

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Yvonne

Everybody is professional. We had a new roof put in by somebody they recommended and they were unbelievable. They were professional and answered questions. There have been a couple of mix ups but they are very professional and answer right away.

3 years ago

Reply from Momentum Solar

Hello Yvonne, thank you for being a 5-star customer of Momentum Solar! We are proud to be able to help you produce clean solar energy.

Jan. 22nd, 2021

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Verified Customer

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Patrica

In the beginning we had a couple of rough patches setting up appointments and with their follow through but they are friendly and professional. The people who install are very professional. They were clean and thorough. They put everything neatly.

3 years ago

Reply from Momentum Solar

Hello, thank you for being a 5-star customer of Momentum Solar! It's great to hear the installation was efficient and we look forward to helping you produce clean energy off of the grid!

Jan. 22nd, 2021

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Verified Customer

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Eric

In the long run it is going to save you money. It is affordable and energy efficient. They always reach out to me to see if I need any thing. They are super supportive. Any questions I’ve has been answered. The work is good and clean. It doesn’t look bad. It is not a bunch of cables.

3 years ago

Reply from Momentum Solar

Hi Eric, thank you for sharing great customer feedback! We appreciate your business and we are so glad you made the switch to solar power with Momentum!

Jan. 22nd, 2021

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Verified Customer

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Henry

Their salesperson impressed us so much and their price was good, so we knew Momentum was the way to go. Customer support has been pretty quick on getting back to us and they answer all our questions when we call. The installation process went very quickly with no incidents.

3 years ago

Reply from Momentum Solar

Hi Henry, thank you for providing great customer feedback! It's wonderful to hear the sales and installation process were quick and efficient. We appreciate you!

Jan. 22nd, 2021

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Verified Customer

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Milagro

When we first heard about Momentum, the salesman was very excellent in how he presented the information. He was very knowledgeable about the system and I felt very comfortable going with this company. They were very fast during installation. they started at 7am and ended around 5pm. I had a problem with my solar fuse box but they came out the same day to fix it. Overall, they have very good solar panels over competition brands and have new equipment.

3 years ago

Reply from Momentum Solar

Hi Milagro, thank you for choosing Momentum Solar! It's great to hear the sales person made sure you were comfortable and educated on solar when making a decision and we appreciate your feedback.

Jan. 22nd, 2021

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Verified Customer

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Joseph

Momentum's customer service department has been excellent. They are very responsive and answer all our questions. Everything was moved along properly throughout the whole process. The installation went smoothly, and we haven't had any issues since we got our panels. We are very happy with this company.

3 years ago

Reply from Momentum Solar

Hi Joseph, thank you for being a 5-star customer of Momentum Solar! It's great to hear the staff have been helpful when needed and we appreciate your feedback.

Jan. 22nd, 2021

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Verified Customer

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Gregory

People in this company are very kind and helpful. They were very on the ball when we were getting our solar panels. Things happened quickly, and the installation went without any issues. We had a great experience with Momentum Solar.

3 years ago

Reply from Momentum Solar

Thank you Gregory for taking the time to share 5-star customer feedback, we appreciate your business!

Jan. 22nd, 2021

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Verified Customer

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Roland

Their salesperson wasn't very pushy when he came to our house. We didn't have any problems getting information or feedback from the company. The installation went smoothly because they knew what they were doing and accomplished the task in a timely fashion. The equipment works great as advertised.

3 years ago

Reply from Momentum Solar

Hi Roland, thank you for being a 5-star customer of Momentum Solar! It's great to hear the sales process was informative and the installation was efficient, that is always the goal!

Jan. 22nd, 2021

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Verified Customer

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Avernell

The installation process was seamless. They set up the date and they finished it that day. The people are professional. Sometime I have to contact customer service a couple of times before I get a person but eventually I get my problems resolved.

3 years ago

Reply from Momentum Solar

Thank you for choosing Momentum, Avernell! It's great to hear the installation team was efficient and we are here to help any time you may have questions.

Jan. 19th, 2021

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Verified Customer

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Blake

Everything is working great and we’re earning energy. It was very quick. I did not expect it to be so quick and professional. They worked hard to get it going. They are also really quick to answer my questions anytime I call.

3 years ago

Reply from Momentum Solar

Thank you Blake for being a 5-star customer of Momentum Solar! We look forward to a sunny future with you producing clean, price-protected energy!

Jan. 19th, 2021

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Verified Customer

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Laurent

The person who walked us through the process was very knowledgeable and answered all our questions and actually came on the day of the install to make sure we understood everything. That was great. It was a pretty smooth process and it did not take very long time. The workers knew what they were doing.

3 years ago

Reply from Momentum Solar

Thank you for being a 5-star customer! It's great to hear the team was efficient, friendly and helpful. Momentum Solar looks forward to a sunny future with you producing clean energy.

Jan. 19th, 2021

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Verified Customer

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Vian

Anytime you call them they are there right away. They're very prompt in getting answers. They sent a bunch of professional men to my house to install it. They were courteous and took their time to do a good job. Once they were done, they explained it all to me and I was very satisfied.

5 years ago

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Verified Customer

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Anonymous

It ended up being just slightly more than quoted, but I felt like they were being upfront with me the whole time. I think they got too busy and didn't have the staff to cover and so I was lost in the shuffle when it came time to contact my electric company. Other than that, I've had excellent care.

5 years ago

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Verified Customer

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Ronald

I recommend them to everybody I talk to, they're a very trustworthy company. They're very eager to help and answer questions. The only thing was that they failed to put me on the calendar so after waiting 4 hours for them to come install I called them and they said that I wasn't on the schedule. I had to take the day off work as well.

5 years ago

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Verified Customer

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David

They were courteous, polite, respectful, and provided me all the information they had. They took time to answer my questions, even when they were installing they would stop to answer me. The equipment itself looks pretty good.

5 years ago

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Verified Customer

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None

They were a company that I found that did everything. They installed the panels themselves and didn't rely on a third party. That was a selling point for me. They were very attentive and answered all my questions. They have a nice clean design. They didn't leave anything out.

5 years ago

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Verified Customer

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Samuel

The salesman Brendan was knowledgeable and explained everything. I didn't feel comfortable with solar companies before, but after Brendan, I am glad I went with Momentum Solar. They were very thorough and neat with the installation.'

5 years ago

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Verified Customer

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Mr

They were the most convenient of all the solar companies I looked into. They did a survey of the roof and the installers were great. Everything turned out nice and neat. They cleaned up after themselves and were very helpful.

5 years ago

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Verified Customer

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Fady O Saint Albans, NY

They followed through with everything and completed the installation on time. They call ahead of time and let you know what you want to do each step of the way. My electric bill has been reduced so it seems to be working. They are saving me money.

5 years ago

Momentum Solar Reviews

Summary of Reviews