Lumio: Read 260 User Reviews From Real Homeowners

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Verified Customer

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Mark Reep Clarksville, TX

The entire approval and installaion process was very smooth and easy

2 years ago

Reply from Lumio

Hi Mark, we are happy to hear you had a great experience with us! Thanks for sharing,

Oct. 29th, 2022

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Verified Customer

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Jesus Salcido Odessa, TX

They were very professional and finished on a timely basis

2 years ago

Reply from Lumio

Happy to hear it Jesus!

Oct. 29th, 2022

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Verified Customer

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Chris Ehrlich Mission Viejo, CA

Professional, installed in one day and helped me through the whole process

2 years ago

Reply from Lumio

That's what we love to hear Chris! Lumio loves making it easy for homeowners to friendzone their power company and switch to solar.

Oct. 29th, 2022

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Verified Customer

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Aldo morales

Poor project management, no payment schedule during implementation and customer has no option or leverage if Lumio is running late with project

2 years ago

Reply from Lumio

Hi Aldo, thank you for your feedback. Our customer care team appreciates the recent opportunity they had to connect with you to discuss your solar system. As discussed, anytime a disruption in production is identified in your system, Lumio will reimburse you for solar payment. Moving forward, please feel free to reach out to the Lumio team with any questions or concerns.

Nov. 9th, 2022

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Verified Customer

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Mary Dengerud Pasco, WA

Because of the guy who signed me up. When I had questions I texted him three times and never got a response!

2 years ago

Reply from Lumio

Hi Mary, thanks for sharing this. Your feedback helps us provide you and other customers with a better experience. We have escalated a ticket with our customer care team to resolve your concerns. Please work with them to find a resolution.

Nov. 10th, 2022

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Verified Customer

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Kelly J Kollars Leander, TX

Very professional and not pushy. The installation was smooth and very clean.

2 years ago

Reply from Lumio

Kelly, we appreciate you sharing your experience with Lumio!

Oct. 4th, 2022

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Verified Customer

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Yoshunda Blunt Spokane, WA

At first the process seemed seamless however, there has been one issue after another and the communication has been very poor!

2 years ago

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Verified Customer

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frailan sendejo Crystal City, TX

very efficient and everything was explained before signature.

2 years ago

Reply from Lumio

Frailan, thank you for sharing your experience with Lumio!

Sep. 21st, 2022

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Verified Customer

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Lee Skurok Stanwood, WA

Everything went very smooth. The installation took no time at all.

2 years ago

Reply from Lumio

Lee, we're always happy to help!

Sep. 19th, 2022

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Verified Customer

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Guy Family Rosharon, TX

Knowledgeable team members,always available to answer questions.

2 years ago

Reply from Lumio

Thank you for choosing Lumio for your solar needs!

Sep. 19th, 2022

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Verified Customer

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Channdara Sos Renton, WA

Good service and reasonable price. Plus, the communication is awesome.

2 years ago

Reply from Lumio

Channdara, this makes us happy.

Sep. 9th, 2022

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Verified Customer

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Cameron Fleming Lynnwood, WA

Staff have always been professional, organized, and knowledgeable.

2 years ago

Reply from Lumio

Glad to hear it Cameroon.

Sep. 9th, 2022

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Verified Customer

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Angela Salazar Fresno, CA

My experience has been a prolonged one. My system is still not ilerational. Recently passed final inspection.

2 years ago

Reply from Lumio

Hi Angel, our customer care team reached out to update you on the status of your account. Your main panel upgrade is scheduled for today. Please continue working with our customer care team to have your system fully operational.

Sep. 8th, 2022

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Denise Rubio

I had my solar panels installed over 3 months ago.. still waiting for the company that did the installation (Texas Energy Resources) to send necessary completion documentation to AEP.. they have not responded to AEP emails or mine. I’ve tried calling the Lumio rep that sold me the panels but he no longer answers my calls or responds to my texts or emails. I’m still waiting for my panels to be functional! They’re installed but not operational. Very upset and frustrated. I feel I was scammed.

1 year ago

Reply from Lumio

Hi Denise, we are unable to locate your account in our system to assist you with your concerns. Please email customercare@lumio.com with the name and address on your project and we'll be in touch.

Dec. 15th, 2023

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Sarah smith Everett, WA

I love lumio I got it on my roof and ended up convincing my neighbor to get it too since the savings was so great for me!

1 year ago

Reply from Lumio

Hi Sarah, we appreciate your review—thanks for sharing your experience!

Sep. 11th, 2023

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Pam Samuelson Seattle, WA

The representative went above expectations in explaining the benefits of using solar power and providing assistance with the process.

1 year ago

Reply from Lumio

Hi Pam, we're glad we could provide you a positive experience. Thanks for sharing!

May. 19th, 2023

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ROSALIND BOWIE Los Angeles, CA

Don't do business with Lumio. They started my project July 2022 and it's now April 26 2023. Due to replacing my electrical box which is now in my laundry room. Lumio needs to replace it but want to put it outside next to the alley which has plenty of foot traffic. Which means anybody at any given time can cut all my power off which include my alarm system camera's around my home. I reach out to them everyweek for undates and all i get is run around. my next step is court to have panels remove off my house and my roof replace by a company of my choice. BAD BUSINESS

1 year ago

Reply from Lumio

Hi Rosaline, our team has been in communication with you regarding your concerns and is processing a gift card payment for you to purchase a security system to monitor your electrical box. Unfortunately we are unable to put it in your laundry room due to your utility company. Please continue working with our team with any further questions.

May. 25th, 2023

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nelise alexis Lehigh Acres, FL

Do not use Lumio. They were very dishonest and didn’t tell me that I wasn’t getting all my energy from the panels. I’m only getting half of my power from the panels. Stephen from the Tampa area will not pick up my calls or return my texts. They lied about the system and the tax credit. it’s going to take me 3 years to get the full amount. Horrible company and didn’t even give me the monitoring info to log into the app

1 year ago

Reply from Lumio

Nelise,

A member of our executive resolutions team has been in touch with you to help you regain access to you Enphase account and to provide education on the system. Should you see that the panels are displaying grey or black on the app at anytime in the future, please reach out to our customer care team. In regards to the tax credit, this information was part of a proposal. Each individual's tax situation is different. Given such, Lumio sales reps are not tax specialists and it is advised that you seek the advice of a finance expert.

May. 2nd, 2023

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Vanessa Ortiz-MUNIZ DeLand, FL

This Company is a joke. I tried multiple times to ask for someone to inspect panels since they only seem to produce 20-30% of the electricity per Duke Energy. They only respond as Systm working as expected and I am stuck with paying 34,000$ loan plus the same electric bill. Per Duke energy my consumption hasn't change from previous years but now I am paying double because I installed Solar. Do not installed Solar or at least do not use this company, their panels are worthless.

1 year ago

Reply from Lumio

Hi Vanessa, our team has been in contact with you in regards to your concern and would like to finish the conversation tomorrow as you had to end due to work. Please continue working with them until your concerns are resolved.

May. 10th, 2023

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Patricia Privett Camano, WA

March 21, 2022 Our system was installed July 2022. It is still not working properly. Lumio installers incorrectly put the system in. It was not installed as L & I approved it. We have 6 panels that are in the shade not on the side that receives the sun. Our inverters do not work because too many panels on one circuit. It is over loading the circuit, defaulting the whole system and not up to fire code set backs. We have contacted Lumio numerous and times and still trying and keep getting passed to someone else.

1 year ago

Reply from Lumio

Patricia, we regret that you've experienced such friction during this process. A review of your account states that the wiring has been updated wiring to fix the problems you cited.

Apr. 17th, 2023

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Destin Orange, TX

Horrible experience from day 1. Signed my contract end of February 2022, finally got up and running May of 2022, they couldn't place the panels per the agreed design and put so many dents in our shed roof they had to replace it. They completely forgot to install the net metering system to my mother in law house but placed 10 panels on it and buried the line. ZERO benefit reflected on my electricity bill. This company that blatantly participates in deceptive trade practices.

1 year ago Edited March 13, 2023

Reply from Lumio

Hello, we'd like to look into this further and work with you to resolve your concerns. However, we don't have enough information here to locate your account in our system. Please email customercare@lumio.com with your name and address, as well as the details listed here, and a member of our team will reach out shortly.

Mar. 13th, 2023

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Gary Schoeller Central Point, OR

Lumio provided a fraudulent CCB# On a contract, panels were put up on the house IN THE WRONG place according to the inspector, system has never been hooked up 4 mo and counting lied and said they needed yo move the electric panel inspector said NO. put in unnecessary electrical panel, inspector said it wasn't needed and he told them it wasn't needed. Can't get ahold of them to fix and finish the job 3 month of finance payment made still no solar power. DONT BUY FROM THIS COMPANY. BBB says they have a TON of complaints starting in Feb 2023

1 year ago

Reply from Lumio

Gary, thank you for bringing your concerns to our attention. We have tried to look up your account in our system but cannot find it using your name. Please reach out to our customer care department at customercare@lumio.com so we can help you.

Mar. 13th, 2023

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Gabriela Ellas-Toussant Missouri City, TX

We purchase solar panels in August for our home of 2 years. Two panels installed were not initally working and we told a tech would return to check the wiring. Never happened. Called several times and no return call received. Now our kitchen appliances cut off at least every other day which didn't happen prior to panels. And the only month our panels saved energy was November. Which is sad because I was thinking of installing solar panels on my other home. Rosharon TX

1 year ago

Reply from Lumio

Hi Gabriela, we apologize for the frustration you are feeling. Our customer care team would like to connect and work to resolve your concerns. Unfortunately we are unable to reference your account in our system based on the information provided here. Please email customercare@lumio.com with your name, address, and phone number and someone will reach out to you shortly.

Feb. 9th, 2023

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Amy Skaggs Comanche, TX

I feel like we were lied to. We were made to believe we would get an $11,000 tax rebate and promised $1000 to cover the cost of having to switch our electric service fees and cover the cost of cancelling our previous contract and we have yet to see that either

1 year ago

Reply from Lumio

Hi Amy, we appreciate your honest feedback. Please know our team is actively working on your account to resolve your concerns. We appreciate your patience.

Feb. 8th, 2023

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Disappointed in Seattle Chiang Mai, 50

Same story, was promised a lot coming up on a year ago. Panels were installed, but still not connected to the grid and the same run around everyone gets. They always have a long excuse about the how the company is rebuilding, then disappear for few months. I don’t really trust anything about the actual install anymore, am now paying twice as much in bills, and really regret everything about Lumio.

1 year ago

Reply from Lumio

Thank you for you honest feedback. Our customer care team would like to connect and work to resolve your concerns. Unfortunately they are unable to reference your account in our system based on the information provided here. Please email customercare@lumio.com with your name, address, and phone number and someone will reach out to you shortly.

Feb. 8th, 2023

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Scott Holman Spokane, WA

1 year ago

Reply from Lumio

Hi Scott, thanks for the feedback. Reviews like yours are important in helping us improve our processes and the future experiences of Lumio customers. Thank you for taking the time to share this with us.

Jan. 27th, 2023

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John Blackwell II Houston, TX

The overall job was done in a timely manner however, the contracted workers damaged our bathroom ceiling. We have made several attempts to resolve the issue but Lumio representative always indicates they will handle the problem but to no avail the situation remains to this day.

1 year ago

Reply from Lumio

John, an account manager has been in contact with you to address your concerns. If you could contact customercare@lumio.com and provide us with images of damage we can move forward. Please continue working with them to get your system fully operational. Thank you.

Feb. 4th, 2023

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Kay Federal Way, WA

This company has been horrible since after signing the paperwork. We decided to go with them, because their contact was local, and that mistake is on us. The not showing up for any appointments, never being on time, not having the system GROUNDED, and leaving our solar electric box not waterproofed is on them. We signed up in March of 2022 to get the system, our system was installed November of 2022 and end of January 2023, we are still not turned on.

1 year ago Edited January 25, 2023

Reply from Lumio

Hello, our customer care team would like to connect and work to resolve your concerns. Unfortunately they are unable to reference your account in our system based on the information provided here. Please email customercare@lumio.com with your name, address, and phone number and someone will reach out to you shortly.

Jan. 25th, 2023

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Tessa Belyeu Palm Bay, FL

Absolutely horrible. We gave the company the time of day to pitch their solar panels. They kept reassuring us this would costs us $0, yet for us to tell them we will not be interesting in a project like this at the time-there is a cancellation fee for their "design & permit" they did. No where in the discussion was this brought up. We even said it's not a project we would feel to do right away. The fee we would have to pay now is $200. Ridiculous.

1 year ago

Reply from Lumio

Hi Tessa, our customer care team would like to connect and work to resolve your concerns. Unfortunately they are unable to reference your account in our system based on the information provided here. Please email customercare@lumio.com with your name, address, and phone number and someone will reach out to you shortly.

Jan. 23rd, 2023

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Megan Sekula Dallas, TX

Lumio had been nothing but shady from the beginning. I wish I had trusted my guy feeling and ran far away from this company. We are MONTHS into the install and we are still getting random individuals stopping buy with more issues from the install. This last guy stated he needed our internet and password to ensure their commission was sent up to the company. What a scam.

1 year ago

Reply from Lumio

Megan, we regret that you have experienced some frustration during this process. Lumio is committed to ongoing process improvement and values feedback like yours to help! Our customer care team has reached out to you and it looks like we are just waiting on an inspection and then you should be good to go. Please feel free to get in touch with our customer care team should you have any questions or concerns while you wait. We appreciate your patience!

Jan. 5th, 2023

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Shaka Khan Hayward, CA

Lumio Solar is a very irresponsible solar company. My solar installation started in Sept 1 2022 and is now December 15 2022. The solar installation has not been completed and Lumio has started automatically with drawing money from my bank account. Now I having to pay my regular electrical bill as well as Lumios solar. They Lie to you rob you and steal from you. This the most corrupt irresponsible company I have ever dealt with.

1 year ago

Reply from Lumio

Thanks for reaching out and bringing this to our attention. We apologize that your experience was less than ideal. We would like to connect, but unfortunately we can not reference your account in our system with the information provided. Please email customercare@lumio.com with your name, phone number, and address so we can work with you to resolve these concerns. We hope to hear from you soon!

Jan. 4th, 2023

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Unhappy customer Camano, WA

We had Lumio replace our roof and add solar panels. They only replaced about 90 percent of the roof and aren’t going to complete the job. The salesperson deceived us about our roof on his sales pitch and now we are stuck with an incomplete roof We have tried to get bids to finish it but know one wants to touch it because it will void the warranty. We are stuck and they won’t respond to our emails.

1 year ago Edited December 7, 2022

Reply from Lumio

Thanks for reaching out and bringing this to our attention. We apologize that your experience was less than ideal. We would like to connect, but unfortunately we can not reference your account in our system with the information provided. Please email customercare@lumio.com with your name, phone number, and address so we can work with you to resolve these concerns. We hope to hear from you soon!

Jan. 4th, 2023

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WGreen Spring, TX

My problem has been for one with my sales rep he does not communicate I am getting no help from him. Akaish) i have PTO and am trying to get help doing up acct for service but was told that my panels wood only generate a 200.00 dollar difference and my bill would be 417.00 for month dont know who else to talk to I am doing with solar but not able to use. I really need help from Lumio!!

2 years ago

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Don Engstrom Saint Augustine, FL

I am very unhappy with my system. I am NOT getting what I was promised!! Everytime I contact customer support I receive a different answer. In addition, I receive promises that someone will call me back, but that does not HAPPEN!! I live in a very large community in Florida and I tell all of my neighbors about all of the problems I am having!!

2 years ago

Reply from Lumio

Hi Don, thanks for reaching out. Our customer care team has been trying to get in touch with you to discuss your system review and determine how many more panels your system may need to reduce your energy bill. A team member has been assigned your case. Please reach out to them again or email customercare@lumio.com and someone will be able to assist you.

Aug. 4th, 2022

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Steviepete Spokane, WA

They have been giving my sister the run around on connecting as well. We went to the permit section at city hall only to find they didn't get a permit to install the panels. Therefore, they cannot call for an inspection, ergo you cannot connect to the power. Appropriate action will be taken against this company to rectify this egrigous act of what appears to be complete negligence and fraudulent behavior.

2 years ago

Reply from Lumio

Hi Steviepete, thanks for bringing this to our attention. We would love to get on this as soon as possible, but unfortunately there isn’t enough information here to reference your sister’s account in our system. Please have your sister email customercare@lumio.com with her name, address and phone number and a representative will be in touch shortly.

Jul. 11th, 2022

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Verified Customer

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Dolores Solis Garcia Karnes City, TX

Installation was put in good amount of time

1 year ago

Reply from Lumio

Hi Dolores, we're so glad to hear that! Thank you for your feedback, we appreciate it very much.

Dec. 16th, 2022

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Verified Customer

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Jose Chavez Compton, CA

Just taking a little than I thought. But they did say it takes awhile.

2 years ago

Reply from Lumio

Hi Jose, thanks for bringing this to our attention. We appreciate your review.

Nov. 18th, 2022

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Verified Customer

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Rassiel Sabatier Morales Round Rock, TX

Professional, efficient and caring. Specially Brett.

2 years ago

Reply from Lumio

Glad to hear it Rassiel. We will happily pass this along to Brett.

Nov. 13th, 2022

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Verified Customer

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Joshua Gabbai Prosper, TX

Great product. Compared with several companies.

2 years ago

Reply from Lumio

Hi Joshua, we are glad to hear this. We're so happy we could help with your solar needs! Please let us know if there is anything else we can do for you.

Nov. 13th, 2022

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Verified Customer

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Jesse k Weatherford, TX

Customer service and sales person were awesome!

2 years ago

Reply from Lumio

Thank you Jesse! We think you are pretty awesome too.

Nov. 13th, 2022

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Verified Customer

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Mary Picken Spokane, WA

System works well but permit and inspection time took longer than expected.

2 years ago

Reply from Lumio

Hello Mary, thanks for sharing! Lumio values your feedback and we'll be sure to pass it along.

Nov. 7th, 2022

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Verified Customer

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Sherri Lucas Grants Pass, OR

Installation went very smoothly. Took one day, still waiting for startup.

2 years ago

Reply from Lumio

Hi Sherri Lucas, we are happy to hear about you experience with Lumio!

Nov. 8th, 2022

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Verified Customer

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Seth Lacy San Angelo, TX

Quick and easy, made sure I understand everything

2 years ago

Reply from Lumio

Hi Seth, we are happy to hear about your experience with Lumio! Thanks for sharing.

Oct. 29th, 2022

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Verified Customer

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Dale Legan La Marque, TX

Install went well and quickly. Easy to deal with..

2 years ago

Reply from Lumio

Happy to hear it, Dale. Thanks!

Oct. 29th, 2022

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Verified Customer

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Catherine Nelson Victorville, CA

they have great customer service and are professional

2 years ago

Reply from Lumio

Wow, Catherine, you've made us blush. Thank you for the compliment.

Oct. 29th, 2022

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Verified Customer

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Savannah Blanton Lubbock, TX

Very nice and informative about the process

2 years ago

Reply from Lumio

Hi Savannah, we are glad to hear this. We're so happy we could help with your solar needs!

Oct. 29th, 2022

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Verified Customer

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Terry Odessa, TX

People were knowledgeable and great to work with.

2 years ago

Reply from Lumio

Hi Terry, we appreciate the rating, and are glad we could provide you with a positive experience!

Oct. 29th, 2022

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Verified Customer

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Scott Trosper Terrell, TX

Still waiting for a call back to switch to electric suppliers with the best rates

2 years ago

Reply from Lumio

Hi Scott, we understand your frustration and want to work with you to resolve your concerns. Unfortunately, our customer care team has not been able to get a hold of you by phone or email. Please reach out to customercare@lumio.com and someone will be able to assist you.

Nov. 22nd, 2022

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Verified Customer

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Chad Yakima, WA

Paying $600+ more each month. Power bill went from $87 to $713. I was lies to and our local Power Company laughed at us. Solar is a scam!

2 years ago

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Verified Customer

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Mike Kerr Burlington, WA

To this point they have delivered as promised.

2 years ago

Reply from Lumio

Hello Mike, thank you for this feedback. Lumio appreciates the opportunity to earn your business!

Oct. 4th, 2022

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