Lumio: Read 260 User Reviews From Real Homeowners

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Verified Customer

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Dennis & Rachel Christlieb Crowell, TX

You had 2 of the nicest young men to visit our town, Crowell, Texas Dillon P and his sidekick Michael, to represent your company.

2 years ago

Reply from Lumio

Hi Dennis & Rachel, thank you for reaching out and sharing your experience. We will be sure to pass your feedback along to Dillon and Michael!

Oct. 4th, 2022

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Verified Customer

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Vickie Perez Fresno, CA

The installation and inspection were completed on the day they were scheduled for. They both explained what they were going to do. Great Customer service.

2 years ago

Reply from Lumio

Vickie, thank you for sharing your experience with Lumio! Your feedback is value to us.

Oct. 4th, 2022

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Verified Customer

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kimberly Cantu Stanwood, WA

In the beginning they were great. Once the system was installed the communication has been horrible and my system has been on my roof for over a month and still isn't turned on. I have had to reach out to them instead of them keeping me in the loop. I had to call the inspection office to get any information and get the ball rolling. Highly frustrated!!

2 years ago

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Verified Customer

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Jason Schneider Greenacres, WA

Been overall easy to work with. There has been a couple problems here and there but nothing major. Although, it was a good thing I had the week off so I could be around.

2 years ago

Reply from Lumio

Jason, thank you for sharing your experience with Lumio!

Sep. 21st, 2022

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Verified Customer

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Carol Johnson Harker Heights, TX

My sales rep and panel installers were wonderful (worthy of a 5), however, I have been trying on my own to move the process forward. No one has contacted me to assist in the next steps in the process. I've made several calls but have not received call backs as promised nor have I heard from my accounts manager (actions worthy of a 0 rating)

2 years ago

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Verified Customer

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Sandra Bailey Stockton, CA

They were professional and they kept us abreast of the timeline install and made us aware of any changes and they were friendly.

2 years ago

Reply from Lumio

Hi Sandra, thank you for your feedback. We're glad we could help with your solar needs!

Sep. 9th, 2022

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Verified Customer

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David Childers Chino, CA

Excellent customer service and every person or team sent have been professional and have cleaned up after themselves on every job. Thank yo

2 years ago

Reply from Lumio

Glad we could help David!

Sep. 9th, 2022

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Verified Customer

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Miguel Garcia Spring, TX

Initially, the experience was great. However,since the install I have not gotten a response back from the install team about removimng and patching my roof, as it it now leaking. At this point , I am being generous with my rating. Very disappointed in the lack of response.

2 years ago

Reply from Lumio

Hi Miguel, our customer care team would like to connect and work to resolve your concerns. Unfortunately they cannot reference your account in our system based on the information provided here. Please email customercare@lumio.com with your name, address and phone number and someone will reach out to you shortly.

Sep. 16th, 2022

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Verified Customer

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Wanda Hatcher Alvarado, TX

Professional, everyone I have come in contact with have been great they love the co and are proud to be sharing their services with others.

2 years ago

Reply from Lumio

Hi Wanda, glad to hear it!

Sep. 2nd, 2022

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Verified Customer

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Jeff Line Lacey, WA

Up to this point - very easy to communicate and answer questions. Awaiting the system to be activated. Fully installed, not operational yet!

2 years ago

Reply from Lumio

Thank you for your review, Jeff. We’re excited for your panels to become fully operational so you can enjoy cheaper, cleaner, personal power!

Sep. 2nd, 2022

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Verified Customer

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Diane Migl

system not operational due to lack of correction to INT-04220 DG Inspection and no one cares to do it.

2 years ago Edited January 10, 2024

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Verified Customer

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Carl Sarrazolla Richland, WA

Started out hot, but have fizzeled. Got contract signed, initial installation done. The inspector found something that needs to be fixed and here we sit. Paying for a system we can't use yet.

2 years ago

Reply from Lumio

Hello Carl, thank you for voicing your frustration. Lumio values this type of feedback as we strive to continuously improve our process! Unfortunately, the reason for the delay is with the utility company. Our interconnection team has not gotten the approval needed from them to switch your meter. However, we’ve issued reimbursement for your loan payment to cover the months until your system becomes operational

Sep. 21st, 2022

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Verified Customer

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Cynthia L West Fresno, CA

I just got it a couple of days ago. I cannot give a review on it yet. The representative that signed me up Zion J gets 100% He was clear, understanding and honest.

2 years ago

Reply from Lumio

Hi Cynthia, we’re happy to hear you are having a positive experience with us so far. We think Zion is 100% awesome, too :)

Sep. 2nd, 2022

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Denis Keyes Charleston, SC

The installation process was reasonably painless, though it did take a bit longer than anticipated. The panels look good, and are functioning nicely - usually reaping the sunlight power needed to offset the cost a bit - not much though. I am a bit unhappy that I was not given the opportunity to include a solar BATTERY for my home - which would have been SO much more convenient given our power outages and hurricanes. I've tried to contact LUMIO several times, and am beginning to wonder if they are still in business... Wish someone would CONTACT ME ABOUT IT!!!!!

1 year ago

Reply from Lumio

Hi Denis, our team has been in contact with you regarding your review. Please reach out to them directly with any further questions.

Oct. 9th, 2023

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Carolyn Fitzpatrick Fort Lauderdale, FL

Lumio installed out solar panels and back up battery a little over a year ago. They did an excellent job with installation, but communicating with them regarding service issues has been a headache. We had AC minisplits installed after the solar went in, and the AC installers did not connect it to the backup battery. As a result, when we lose power everything comes back on EXCEPT the AC. A month ago I phoned Lumio and the receptionist said they would have the service department contact us, but we never heard anything. I got the same answer when I phoned again, and didn't get any reply at all to the emails that I've sent over the past month to customercare at lumio.com. We are very frustrated, since being able to have AC after a hurricane power outage was a major reason why we wanted to get solar in the first place.

1 year ago Edited June 26, 2023

Reply from Lumio

Hi Carolyn, thank you for bringing this to our attention. We have you scheduled for service on July 24th. Please reach out with any other questions in the meantime.

Jun. 29th, 2023

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Brian Fort Smith, AR

I have been happy for the most part with the installation and how the system is operating. I am a little concerned about the number of panels we have installed. I have checked and we are currently have an average of 57% of our electric being covered. I know the days are shorter and their are more cloudy days but, I thought our average would more like 80%.

1 year ago

Reply from Lumio

Hi Brian, we appreciate you taking the time to review your experience with us. We also value and are thankful for the feedback. Reviews like yours are important in helping us improve our processes and the future experiences of Lumio customers.

Feb. 8th, 2023

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Dean Seal Beach, CA

The process of from start of installation to the actual PTO (Permission to Operate) takes longer than what the sales personnel will tell you. However, all of the employees have been very friendly and answered questions I had during the installation process. I did have a micro converter issue after my system was active. Two attempts were made to resolve the issue but after the second failure the inverter was replaced, and I have had no issues since.

1 year ago

Reply from Lumio

Hi Dean, thank you for the feedback. Reviews like yours are important in helping us improve our processes and the future experiences of Lumio customers. Please let us know if there is anything else we can help you with. Welcome to the Lumio solar family.

Jan. 30th, 2023

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David Thompson Spokane, WA

I like the prospect of paying less for electricity. After 8 months, it’s too early to make a final evaluation, but it’s looking hopeful! The lower sunshine winter hours should be offset soon! Lumio did a great job getting us set up!

1 year ago

Reply from Lumio

Thanks David. We can't wait for you to see the full benefits of going solar.

Jan. 26th, 2023

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Veronika Vazquez Richland, WA

Excellent service in Eastern WA. The entire process from sales pitch to first PUD bill was white gloved. We know we made the right decision. First electric PUD bill came in exactly what Lumio predicted. Solar math can be a gamble but Lumio did an amazing job.

2 years ago

Reply from Lumio

Hi Veronika, this makes us happy. We’re glad we could help you make the switch to solar!

Jul. 22nd, 2022

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wes

Two salesmen came to my door this evening from Lumio. Even tho I won't be installing any solar panels because I'll be selling my home soon, we discussed the solar industry and where it is heading in the future. They were very knowledgeable and polite. I took down their information and would definitely recommend them to request a quote!

2 years ago

Reply from Lumio

Hi Wes, thanks for sharing! If you wouldn’t mind emailing customercare@lumio.com with the names of your reps, we’d love to pass along your compliments! And if you’re ever in a better position to switch to solar, please don’t hesitate to reach out!

May. 6th, 2022

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Verified Customer

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James R Terrell Gustine, TX

Lumio was great they did what they said they would and any problems that came up the fixed it with no problems

1 year ago

Reply from Lumio

Hi James, we are glad to hear this. Please let us know if there is anything else we can do for you.

Nov. 13th, 2022

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Verified Customer

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Jeff Pendill Nevada, TX

professionalism and quality of work. They have taken care of our property and kept us involved through installation process.

2 years ago

Reply from Lumio

Hi Jeff, we are glad to hear this. We're so happy we could help with your solar needs! Please let us know if there is anything else we can do for you.

Nov. 3rd, 2022

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Verified Customer

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Jessica Gonzalez Hesperia, CA

Communication is not so great. It is very hard to find things out fron the company. Workers just show up to the house with out prior knowledge of them coming.

2 years ago

Reply from Lumio

Hi Jessica, we appreciate your honest feedback, and are sorry we let you down. Your concerns have been communicated to our leadership team! Clearly, we could have done better, and we are sorry that you have experienced a lack of communication during this process. Our customer care team has reached out because we would appreciate the opportunity to learn more about your experience, and see if we can still make things right. Please reach back out at your connivence. Thank you.

Nov. 21st, 2022

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Verified Customer

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Twylo Ards

I HAVE HAD SOLAR PANELS FOR OVER 4MTHS NOW AND HAVE YET TO HAVE IT TURNED ON. THEY DIDNT PASS INSPECTION DO TO THE PERMIT NOT BEING IN LOMIO'S NAME, BUT STILL IN THE PREVIOUS COMPANIES NAME(UNPROFESSIONAL). THE CITY WOULD NOT APPROVE THE INSPECTION. I HAVE HAD TO PAY TWO OF MY REGULAR ELECTRIC BILLS AS WELL AS MY BILL WITH GOODLEAP, AND MY SOLAR PANELS ARE NOT EVEN TURNED ON. I'VE BEEN TOLD I WAS SUPPOSEDLY GOING TO BE REIMBURSED FOR MY GOODLEAP BILLS. WHICH WILL TAKE UP TO 3WKS TO RECEIVE THAT REIMBURSMENT, BUT IN THE MEAN TIME I HAVE 2 MORE BILLS COMING UP THAT I HAVE TO PAY. I AM VERY DISSATISFIED WITH LUMIO'S SERVICE, EVERYONE I SPEAK WITH TELLS ME THE SAME THING, "I WILL GET RIGHT ON IT AND HAVE SOMEONE GET RIGHT BACK WITH YOU". THIS COMPANY HAS LEFT A VERY BAD TASTE IN MY MOUTH.

2 years ago Edited January 10, 2024

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Verified Customer

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Roger Colbert, WA

Thus far, everything has been smooth sailing. The installation process went as planned and we;ve not had any issues.

2 years ago

Reply from Lumio

Glad to hear it, Roger!

Sep. 2nd, 2022

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Verified Customer

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William Lewis Spokane, WA

What they get done is top notch but their connection from office to schedule office need to be better

2 years ago

Reply from Lumio

hank you, for your feedback, William—we’ll pass it along to our team. Please let us know if there is anything else we can do for you!

Sep. 2nd, 2022

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Verified Customer

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Patrick Graham, WA

It's not easy to speak to someone via customer service. My experience was not good. My solar was installed and is not in operation. The company refused to update my diagram for future installation of backup battery before the Power company gives their final approval.

2 years ago

Reply from Lumio

Hi Patrick, our customer care team would like to connect and work to resolve your concerns. Unfortunately they cannot reference your account in our system based on the information provided here. Please email customercare@lumio.com with your name, address, and phone number and someone will reach out to you shortly.

Sep. 8th, 2022

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Luise Irby Del Valle, TX

$91,000! Somehow that number slipped right past me when I was basking in the glow of the realization that I was doing something wonderful for the environment and saving on my electric bill by purchasing solar. I just didn’t see that number go by. Well, I must admit that Lumio was correct in that I do not usually have to pay anything on my electric bill which is usually $70 - $120 a month. However, for the last couple of years I have been paying $263 a month to Enphase for the loan that pays for my solar system. The reason that number has suddenly come to my attention is found in a letter I received telling me that if my balance isn’t down to $62,000 by the end of 2023 the payment will be increased to $380 a month. So according to my calculations I am paying 3 times as much as I would have been had I not opted for solar. I have determined that this account will not be paid in full until I am 113 years old. If for some reason I die before it is paid off my daughter will need to pay on it until she is nearly 90 year old. Think about that before you purchase solar from this company.

10 months ago

Reply from Lumio

Hi Luise, please refer to both your contract with us and with your financing company for any further questions about your loan or payments. Please reach out with any additional questions and we would be happy to assist.

Jan. 5th, 2024

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Bradley R Bridges Austin, TX

Don't do business with this company. I am 48 years old and have owned three companies myself. This has got to be the worst managed company I have ever ran into. Great sales team and quick to take your money. Good luck after that. My project is over a year old now and it is still not complete. Companies like this are giving the whole Solar industry a bad name. I beg you to shop elsewhere... unless you like being ripped off and then not communicated with. Well after a year and half of waiting, and 4 months of complaining and threatening them... Lumio hasn't done anything but keep dropping the ball! More than a year later of paying for a incomplete job, I still have no generator and the solar power promised is 35% OFF!!! I have been paying a solar payment and a power bill because the promised 1600 KWH is way off! I was promised 1600 kwh and we only averaged 923 kwh!!! SO NO GENERATOR, NO SOLAR PROMISED SOLAR PRODUCTION, AND NO FOLLOW-UP OR SERVICE!!! I WISH I HAD NEVER MET THESE CROOKS!!! PLEASE SAVE YOURSELF AND DON'T USE LUMIO!!!

10 months ago

Reply from Lumio

Hi Brad, our team has been in contact with you regarding your review. We are waiting for permit approval for the change in size tank that you have requested. Additionally, there is significant shade around your property affecting your system's production. We would be happy to perform a production audit of your system so you can have more visibility into this if you would like.

Dec. 29th, 2023

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Michelle Rowe Melbourne, FL

They installed fast but little communication, installers just through trash in yard and don’t believe when they tell you that you won’t have 2 bills because of a 30 day grace period with the loan company. I called and they told me because the loan was due they’d give me a gift card for first month. It’s been over a month and I haven’t seen any card and they don’t answer my texts anymore. We had 2 months of electric and the loan together we had to pay totaling almost $700 bill for those 2 month.

11 months ago

Reply from Lumio

Hi Michelle, our team would like to look into this further to resolve but are unable to locate your account in our system with the information provided. Please email customercare@lumio.com with the name, address, and phone number on file and we'll be in touch.

Nov. 30th, 2023

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Barbara Jack Ocala, FL

We got a new roof along with our solar panel installation last year. We have had no problem with the solar panels, but we do have a problem with the roof. Our home owner's insurance checked the problem and said it was poor workmanship, that we should contact the roofer. We have tried multiple times to communicate with Lumio. We got one response right after we reported the problem, several months ago. They stated that a claim had been filed. Since then, we have gotten no responses to any emails, not even after having the report from the insurance company. BEWARE, the customer services, post installation, are horrible.

1 year ago

Reply from Lumio

Hi Barbara, our team would like to look into this further and address your concerns. Unfortunately, we are unable to locate your account in our system with the information provided here. Please email customercare@lumio.com with the name and address on your project and we'll be in touch.

Dec. 15th, 2023

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Jolynn Fairfield, CA

My experience is more targeted around customer service. I started my project early Feb 2023 that included removing older solar panels, a reroof, installing new solar panels and an electrical panel upgrade. I am constantly trying to find someone to communicate with on the status of my project. I have been passed to 4 different account managers and several sub- contractors. I call and never receive a call back. I am given contact information to text but I never receive a reply. I have gone on the web and found the customer service number only to wait in queue for 20 min to be told I have a new account manager and that someone will call me back. There is no supervisor available for me to speak to and all I hear is "I am sorry". If I could do it over again, I would have never gone with Lumio. I am so frustrated and $80k in the hole that I am now committed to. The promises are great but at this rate I cannot imagine what I will do should I need service or have warranty issues. This is totally unacceptable. I know that this project would take some time but the lack of communication is horrible. I would not recommend this company. Timelines provided are no where near what the sales team provides you and the reality is this is a very long and drawn out process. I am crossing my fingers that they do no t start billing me before my system is fully operational.

1 year ago

Reply from Lumio

Hi Jolynn, your account manager has been in contact with you to provide you with an update on your account and their contact information for further questions. Please don't hesitate to reach out as we continue to move towards getting your system turned on!

Jul. 17th, 2023

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Rich Atlanta, GA

The selling and buying from Lumio went great. The installation from Enphase went great. The communication from Lumio to their customer is non existing. Your left guessing were things are in the process, when they are done and ready to turn the system on. My system has been up and running since May 10, 2023. They still show it in the Installation phase. I have had access to my system through the Enphase app since May 10. Since July 5th i no longer have access. I called Enphase and they informed me that Lumio removed my acess.

1 year ago

Reply from Lumio

Hi Rich, we appreciate your feedback and would like to look into this further so we can get your access to your system. Unfortunately we don't have enough information here to reference your account in our system. Please email customercare@lumio.com with your phone number, address, and that you need to get into your Enphase account and someone will reach out to you shortly.

Jul. 10th, 2023

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Josef B Bellingham, WA

The salesman was very good to work with and a local, so I had more trust. Unfortunately the process has been a nightmare. They drop shipped the equipment in my driveway, because it was supposed to be a single day installation. The crew was here from Florida and didn’t the sufficient equipment. It then snowed and delayed the installation for over a month. Leaving my driveway and garage obstructed. After calls and complaints, they gave me a $500 gift card for the inconvenience. Then after the installation the inspection was failed. The inspector said this is common for Lumio, as their installers are from out of state. Once that was corrected the power company came to swap out the meter, and this failed because the installer turned off the system in the computer settings. Had to wait longer for repairs. After 5 months of paying and not producing the system was finally operational. I was told from the start that I would be issued a $1000 gift card to help supplant the double costs, over $500 a month in Solar and electricity payments. Still being dismissed for the reimbursements gift card. From what I hear this is common. The regional manager that I have been working with, says there is a significant back up on the issuing of these reimbursements. So, in her words this must be a fairly universal problem. Would not recommend unless you can make double payments for the product and local energy company, for at least 6 months. After reading all these issues, maybe a class action would be appropriate. The system itself once up and running works very well.

1 year ago

Reply from Lumio

Thanks for reaching out and bringing this to our attention. We would like to connect, but unfortunately we can not reference your account in our system with the information provided. Please email customercare@lumio.com with your name, phone number, and address so we can work with you to resolve these concerns. We hope to hear from you soon!

Jun. 16th, 2023

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Margaret Erwin Gainesville, FL

Wish I had never signed up with this company, my job started last Sept (?) and still has not been completed i.e. no solar hooked up yet. My experience is way too long and complicated to even try to remember everything to type in this review but it boils down to this, I have been waiting now since April for the completion process and had called customer service last week, spoke to an employee who said she would reach out to our person in charge of the job AND issue a refund check for the payments I started in January, we'll see how long that takes!! I had been dealing with Emilie but she no longer returns my texts.

1 year ago

Reply from Lumio

Hi Margaret, our team has attempted to connect with you to resolve your concerns. Please reach out to them so we can work to find a resolution.

Jun. 15th, 2023

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Paula Lubbock, TX

Expectations were meet as promised. Matthew T did an excellent job Explaining the process as sales representative and was available through the entire process for any questions. Always prompt and polite.

1 year ago

Reply from Lumio

We love hearing this Paula. Thank you for taking the time to share it with us. We are happy Matthew took such wonderful care of you. Please let us know if there is anything else we can do for you.

Feb. 8th, 2023

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Verified Customer

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Gibson Helendale, CA

Whole process was quick and easy. They know what they're doing and have high quality products.

1 year ago

Reply from Lumio

Hi Gibson, we are glad to hear this. We're so happy we could help with your solar needs! Please let us know if there is anything else we can do for you.

Nov. 10th, 2022

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Verified Customer

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Hugh Armstrong Mission Viejo, CA

Installed Solar System. Works great. Had some trouble with a delayed City permit approval. That was resolved.

1 year ago

Reply from Lumio

Hi Hugh, thanks for the feedback. Reviews like yours are important in helping us improve our processes and the future experiences of Lumio customers.

Nov. 13th, 2022

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Verified Customer

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Neal Siebert Tuscola, TX

Freindly Fast and efficient, Answered all my question as they installed my system

2 years ago

Reply from Lumio

Hi Neal, we are happy to know we took good care of you. Lumio loves helping homeowners make the switch to solar.

Nov. 7th, 2022

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Verified Customer

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Valerie Watts Rosharon, TX

Lack of communication during project still trying to find out about generator and nobody has returned emails that I have sent to

2 years ago

Reply from Lumio

Hi Valerie, thanks for sharing this. Your feedback helps us provide you and other customers with a better experience. We have escalated a ticket with our customer care team to resolve your concerns.

Nov. 18th, 2022

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Verified Customer

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Abel marquez Carlsbad, NM

Our solar panels installed but not activated paying xcel and for solar panels asked for them to be turned on but don't get response

2 years ago

Reply from Lumio

Abel marquez thank you for reaching out. In order to help resolve your concerns can you provide a little more information so we can look up your account? What is the first and last name that is listed on your solar account, your email address, and address where the solar panels are installed?

Oct. 6th, 2022

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Verified Customer

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Shelia futch Gainesville, TX

We are waiting on warning stickers so we can have our city inspection. Have been scheduled for our inspection twice and inspector has not come because they have not put stickers on!

2 years ago

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Verified Customer

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Dennis Quebodeaux Three Rivers, TX

The sales person made all the difference. Made it simple and explained everything

2 years ago

Reply from Lumio

We're happy to hear this, Dennis!

Sep. 19th, 2022

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Verified Customer

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Vicki Long Alvarado, TX

Took days to get response from acct manager. Was told he was very busy. You are just left on your own to figure the process out. No one reaches out to you. Would I do thus again. No!

2 years ago

Reply from Lumio

Vicki, we regret that you have experienced lack of communication during this process. Lumio is committed to ongoing process improvement and values reviews like yours to help! Our team is working to reschedule inspection for your system. We’ll provide an update as soon as a date is scheduled with the state inspectors. We appreciate your patience and feedback!

Sep. 22nd, 2022

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Verified Customer

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Mark Colvin Victorville, CA

Everything went great, they were installed on Aug 3rd and on Sept 3, Edison turned them on.

2 years ago

Reply from Lumio

Hi Mark, cheers to your energy independence!

Sep. 9th, 2022

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Verified Customer

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Gabriel Valenzuela Greenacres, WA

Great work by the installers, extremely knowledgeable sales team and accessible tech support.

2 years ago

Reply from Lumio

Hi Gabriel, happy to hear it! Please let us know if there is anything else we can do for you.

Sep. 9th, 2022

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Verified Customer

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Brainerd Barrios Hobbs, NM

They are quick to sell you and install solar panels and tie you to a loan but lack the regulatory authority for activation. Have been waiting for over a month with no updates.

2 years ago

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Verified Customer

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Lindsey Rooker San Marcos, TX

I feel very taken care of. Any questions or concerns I have are immediately taken care of.

2 years ago

Reply from Lumio

Glad to hear this, Lindsey! Please let us know if there is anything else we can do for you.

Sep. 2nd, 2022

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Verified Customer

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William Blair Bakersfield, CA

Best professional sales staff. Answered all of our questions. Best price as far as we can tell.

2 years ago

Reply from Lumio

Hi William, thanks for sharing!

Sep. 2nd, 2022

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Kris Glenn Dallas, TX

Beware, salesman will make promises the company won't honor. I was told they'd reimburse electric bills until solar is producing. Was told we wouldn't make a payment for 6 months. Was told they would handle getting us set up with a buyback program. The company did not deliver on any of that. I keep getting passed around from person to person. I'm currently talking to lawyers and this seems to be common.

10 months ago

Reply from Lumio

Hi Kris, thanks for bringing this to our attention. The $1,000 promotion you received in October was to cover the 6 months of loan payments. We have provided information to you for enrolling in a buyback program, as that is not something Lumio can do per your utility company, it has to be done by the account holder. Please don't hesitate to reach out with any further questions.

Dec. 15th, 2023

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