Lumio: Read 260 User Reviews From Real Homeowners

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Debra Lee Ordiway

Atlantic Key was the installer and then I ended up after installation for service with Lumio and very dis-satisfied with them for warranty service These are warranty issues I am dealing with now and very unhappy. A request to repair leaks was submitted August 30, 2024. This was after being told to ensure that the leaks were from the solar. I contacted my roofer who came out and verified they were not from the roof. We had to cut holes in the drywall to verify the water was coming from the cables coming into the attic from the solar. In the kitchen, we found that the connections of the cables were not connected properly. Lumio had us turn the solar off. We have had energy lose due to the heat coming into our home from the holes in the drywall. The leaks are in the kitchen and dining area. We were unable to get into the attic to get the pictures so cutting the drywall was they only way to get the pictures. Finally, a tech came out September 18th, 2024. The tech put tar around the boxes where the cables came into our home on the roof. That did not do anything for the leaks. Lumio has been notified multiple times. I have phoned them a total of 11 times and emailed them 5 times some with pictures. During the hurricane Milton we had substantial rain come in and they were called both before and after the storm again about the leaks with no results. Lumio has been paid a lot of money for the solar and so they are don't seem to care. I am supposed to have a warranty. What warranty? My husband is 74 yrs and a disabled veteran, and I am 70 yrs old with AFIB and am supposed to have heart surgery. We should not have to be dealing with this mess. We are retired and should be able to enjoy retirement. Not being stressed out about our home and damage to it. The customer service representatives have been very courteous all the times I have contacted them. I found that Lumio has recently filed Chapter 11 bankruptcy and am not sure if that is why such poor customer service or if the poor customer service is the reason they have had to file Chapter 11. If interested in verifying the filing of Chapter 11 go to https://cnet.com/home/energy-and-utilities/lumio-solar-review/

2 weeks ago

Reply from Lumio

Hi Debra, thanks for reaching out. Our team has been in contact with you regarding your concerns and are working towards a resolution. Please reach out to us directly with any further questions in the meantime.

Oct. 22nd, 2024

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Verified Customer

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Henry E Crump Jr Coupland, TX

Overall, the experience with obtaining solar services from Lumio was great. My salesman, did not pressure us to buy solar as I have read other company salesman have done. Our sales rep, stayed in communication until my system was installed and answered all my questions. And beleive me, I asked a lot of questions throughout the process. The installation process was overall successful. It did take a little longer than initially projected, but was done professionally and in accordance with my wishes. Lumio could have provided a little more assistance at the initial start, I did have to actually turn on the Enphase reporting system myself, so that process could have been a little smoother. I think a few YouTube video's would help the process and minimize questions.

2 years ago

Reply from Lumio

Hi Henry, thank you for your sharing. We’re glad we could help with your solar needs and will be sure to pass your feedback on to our team.

Sep. 2nd, 2022

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Verified Customer

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David Chino, CA

from the presentation to the installation every team has been professional, timely, and always cleaned up after themeselves. I am still waiting on the final inspection due to city plans do not meet the array setup of the solar panels.. My system is on but I believe I still need a final instpection from the city and fire department as well as Edison.

2 years ago

Reply from Lumio

David, we thank you for your feedback. We’re excited for your final inspection, so you can begin saving on your energy bill.

Sep. 21st, 2022

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Verified Customer

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Marc DeLateur Spokane, WA

I have been happy with all the installation work that has been done. However, there have been large gaps between each phase of the project. Now, I'm due to pay a month worth of the cost of the panels and they still aren't generating electricity. I'm hoping that there will be an adjustment made for this, as I was told the panels would generate electricity before my first payment.

2 years ago

Reply from Lumio

Hi Marc, we are sad to see you've had some delays during this process. Our customer care team has reached out to inform you of the steps we are taking to reach a resolution. Please continue working with them to get your system fully operational and you satisfied with the experience.

Nov. 13th, 2022

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Verified Customer

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Tandria Rutherford Vacaville, CA

The representative, Juan R., was every informative about the panels. He checks in to see how things are going with the installation. The crew who came out to install my panels were pleasant and did a great job.They were respectful to my property. They cleaned up when they were finished.

2 years ago

Reply from Lumio

Happy to hear it Tandria!

Sep. 19th, 2022

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Verified Customer

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Dana Hamry Camano Island, WA

We are happy with most aspects of working with Lumio so far.There were a couple communication glitches but installation was good. We're now at the stage of waiting for an appointment with an inspector before the panels can be activated and it's already been 3 weeks.I realize that's not Lumio's fault since the holdup is with L and I, but it's still frustrating.

2 years ago

Reply from Lumio

Hi Dana, thank you for providing us with this feedback. Lumio strives to continuously improve our processes and value feedback like yours! In the meantime, please let us know if there is anything we can do for you at customercare@lumio.com.

Sep. 21st, 2022

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Verified Customer

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Gail A Masters Mount Vernon, WA

I thought the sales people and the anchor man were competent and courteous. The paper work side of things was okay but not as professional as I would have liked.The overall coordination of roof/solar on my house took all summer due to increased orders.But once the roof went on, the solar was done succinctly and Puget Sound finally came and turned it on.Very happy with results.

2 years ago

Reply from Lumio

Gail, thank you for sharing. We appreciate your feedback and are continuously working to improve and provide the best customer experience. Please let us know if there is anything else we can do for you!

Sep. 16th, 2022

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Verified Customer

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Graeme black Ojai, CA

From building my solar installation to the actual install everything was above and beyond what I expected. Installation was perfect team paid attention to the smallest details and made sure everything was perfect and painted the conduit.

2 years ago

Reply from Lumio

Thank you for sharing, Graeme. Glad we could help with your solar needs!

Sep. 2nd, 2022

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Verified Customer

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Leslie V Johnson Olympia, WA

They were really fast. They showed up when they said they were coming, got the panels installed quickly, and cleaned up well before they left. It's inspected and passed. Just waiting for the power company to come out and hook me in.

2 years ago

Reply from Lumio

Hi Leslie, we’re happy to hear this. Please let us know if there is anything else we can help with.

Sep. 2nd, 2022

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Verified Customer

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Mary Beth Strader Abilene, TX

I hesitate putting the 3 stars (I want to put more) but the training of the young men who came to our house could have been better. They were AWESOME with explaining everything, BUT when it came to the day of installation, then when it came to the inspection, and whether or not people needed in the house, they either did not give correct info or they just didn't know how to communicate. For instance: Day of installation, I was told the installers would be there between 8am and 9am. I only took an hour off from work, had to leave and no one came during that time. At 11:00am, I received a text (I had left a note on my front door) from the installers apologizing but that they came from out of town, etc. I should have been given a bigger frame of window for the install. Another two times was did the installer s need in the house and did the inspector need in the house? I was told "no", BUT both the installers and the inspector needed to get into my attic, so the answer should have been "yes".

2 years ago

Reply from Lumio

Hi Mary, thank you for sharing your frustration. Lumio is committed to constant improvement, we will take your feedback and use it to improve our processes moving forward! We sincerely appreciate your patience and thank you for this review.

Sep. 19th, 2022

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Jesse Galindo

They installed the panels within the first 2 to 3 weeks and then it took them almost 2 years to have them running. a lot of fail inspections and upgrading and it seemed like every2 months went by before they came and did something . Now after two years this March we are waiting for a reimbursements since last November 2023. All we keep getting is your reimbursement is being processed. Eight months of waiting for a reimbursement is outrageous. I wish I would’ve done my homework but sadly this put me and my family through a lot of changes. I wonder what it’s gonna be like the next 25 years if something happens with solar panels. I lost my trust in them.

3 months ago

Reply from Lumio

Hi Jesse, thanks for reaching out. Our team is working on getting this expedited for you. Please reach out with any questions in the meantime.

Aug. 6th, 2024

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Verified Customer

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Rebekah King Odessa, TX

We're still not able to get on the solar buyback program due to installation not matching blueprints. We only figured this out after having to wait months for a city inspection. Installation has been updated and now waiting again for city and Lumio to set up inspections times. We will be calling soon to discuss reimbursement of our first payment because of this.

1 year ago

Reply from Lumio

Rebekah, we regret that you have experienced any miscommunication during this process. Our customer care team has reached out and are working with scheduling to get inspections done. Please continue working with them to get your system fully operational. Thank you for your patience.

Nov. 21st, 2022

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Verified Customer

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Dennis King Round Rock, TX

Everything was explained well in the beginning, but there has not been much follow through since the panels were installed. It's as if everything was rushed to get them on your roof, but I've had to send several messages to different people involved with my account to figure out what's going on. After a month, I'm still a little confused on next steps with regard to solar buy back program, how billing will work, etc.

2 years ago

Reply from Lumio

Hi Dennis, we regret there was some confusion during this process. We understand one of our customer care representatives reached out and was able to answer your questions. Please know we are here to help with anything you need regarding your system. Thank you for your patience.

Nov. 13th, 2022

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Verified Customer

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Sarah Updike Lynden, WA

The original date to install was canceled and rebooked because of scheduling problems. It took them a long time inspect. And it still isn't up and running because PSE is back logged. When I tried to call them for help it was like the right hand didn't know what the left hand was doing. I still don't know if we passed the inspection because there hasn't been any contact from Lumio.

2 years ago

Reply from Lumio

Sarah, we regret that you have experienced lack of communication during this process. Lumio is committed to ongoing process improvement and values feedback like yours to help! We see that you have passed inspection and ready for the next and final steps. Please know that our customer care team is here at customercare@lumio.com if further assistance is needed. Thank you for your patience.

Jan. 4th, 2023

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Verified Customer

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Jonathan Hinderman Tyler, TX

I've had my solar system installed for a few weeks now. It's still not operation for a electrical breaker. I've had MULTIPLE electricians attempt to come install the breaker but they haven't communicated the part isn't available locally. I'm going on 3-4 weeks of having a system on my roof that's not operational due to communication issues of installing the correct part. My salesman has been away the entire time and has been helpful trying to get this resolved. The installers need to get on the same page as the salesman.

2 years ago

Reply from Lumio

Hi Jonathan, thank you for this feedback. Lumio values customers' experience since it helps us to better our operations. Our customer care team reached out to help resolve your concerns, and it looks like all is well. Please let us know if there is anything else we can do.

Nov. 10th, 2022

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Verified Customer

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Dennis Nooksack, WA

Lumio was very fast at setting us up with solar. We waited only 2 days to meet with Brice(our sales rep) and within 3 weeks our panels were installed. We've heard people say they're waiting 6 months to be installed

2 years ago

Reply from Lumio

Dennis, thanks for feedback! We appreciate your review.

Sep. 19th, 2022

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Verified Customer

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Aron A Aguilera Ozona, TX

Fast installation and friendly staff. The service providers answered all the questions I had about meter installation and how to get the enlighten app to monitor my solar panels performance.

2 years ago

Reply from Lumio

Aron, we're glad we could we help!

Sep. 19th, 2022

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Verified Customer

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Steven Gimpel Colbert, WA

The install was smooth, and the installers were very helpful and informative. I reduced one star because they had to reschedule the install twice, which wasn't a big deal, however they didn't communicate this until I called both days when the crew didn't show up.

2 years ago

Reply from Lumio

Steven, thank you for your feedback! We'll pass this along to our customer care team

Sep. 19th, 2022

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Verified Customer

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Charlie Freese Spokane, WA

After the contract was finalized the installation went great. Before signing the contract, our sales person stated we would receive a $500.00 dollar VISA card to help offset the first years payments. Our system is completed and up and running. We have not received this VISA card even after several emails to the sales person.

2 years ago

Reply from Lumio

Hi Charlie, we are so happy to see your system is up and running. We do see that a gift card was sent in October. Thank you for being a Lumio customer and please don't hesitate to reach out to our customer care team with any questions or concerns. Thank you.

Jan. 6th, 2023

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Verified Customer

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Richard Ludwig Pflugerville, TX

Well you switched my energy provider and asked you not to which resulted in a &600 early cancellation fee by Pulse Power of which I was told Lumio would cover but they only will cover up to $300 .. salesman lied. I have made 3 appointments to have you install the device in my exterior box that will allow me to use your app to monitor my system. You cancelled two of them stating emergencies elsewhere and the 3rd one you just didn't show up. I called in to discuss this and your customer service after I got them to answer put me on hold and came back and said they would have to call me back. I'm not holding my breathe. I had a two other families looking into solar and I told them to steer clear of you. regards ONE UNHAPPY CUSTOMER

2 years ago

Reply from Lumio

Hi Richard, our customer care team wants to connect with you and address your concerns. They’ve tried calling but have not been able to get a hold of you. They left a voicemail with their call back number, please reach out back to them and someone will be able to assist you.

Sep. 16th, 2022

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Jack Vertrees

It started with my Sales Representative Pearson W being so good and answering our questions that we had with Solar and the process of obtaining it. He was articulate and personable as well as knowledgeable. The Installers Stephen, Truth, Matt,Trent and Trent were here just before they said that they would be which to us, we love PROMPT. They installed the Solar panels Safely, Efficiently, and a very polite crew in every way. They exude confidence of the product that they are installing which is very reassuring to us. The idea that we got this as quickly as we did is very surprising. We couldn't even get our new roof installed that fast. Lumio is a very impressive Company they do what they say they were going to do.

1 year ago

Reply from Lumio

Hi Jack, we're happy to have helped you with your solar needs! Please let us know if there is anything else we can do for you.

May. 19th, 2023

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trey barnes

I only gave one star because I could not go any lower. This company has decent customer service after they bend you over a barrel. The salesman Cody made all kinds of promises and what sounded like a decent pitch. After the pitch I figured what was there to lose. I was promised first 3 months no payment and no electricity bill to ensure the system was online and producing as promised, then if it wasn’t able to produce what they promised Lumio would come out and add panels at no cost to make sure they met their “production guarantee”. After the system was installed and online the salesperson was nowhere to be found, refuses to answer or return any of my calls or messages. Finally after 2 months of service which I have paid for along with my excess electrical bills I was informed that there is NO production guarantee but they’d be happy to get me a quote for additional panels to make up for what they weren’t producing. After the first bill came through along with my normal electric bill I reached out to the company to insure I had the correct number for my sales rep. They assured me that I did and also explained to me that the 3 months of them covering the electric and color bills was something that the salesperson had to take care of and it must be in writing or they can do nothing about it. Since he cannot be reached by me that is just another loss cause and lie told by the salesman that the company is refusing to do anything about. This has put my family under financial strain and they don’t care anything g about it. I cannot recommend this company to anyone and will tell you if you do decide to go with them make sure you have everything you want in writing and signed by the salesperson before you sign anything.

4 months ago

Reply from Lumio

Hi Trey, our team would like to look into this further to assist but are unable to locate your account in our system with the details provided. Please email customercare@lumio.com with the name and address on your solar project and we'll be in touch soon.

Jun. 17th, 2024

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James Gilly

My salesman was peter.we were under the clear understanding that Fleetwood. What sufficient panels placed on our roof that would provide production? They would offset our entire electrical bill. Although we had only been In this home 10 months this sales person was confident that they would be able to provide us with the appropriate number of panels. I indicated that if more panels would be needed to supply us a proper coverage of electronic production,. We would not be liable for that expense that they would have To Do it being Lumio. He assured me that the Number of panels installed would be more than enough. My system was installed in March 2020 three.on June 8th of 2020 three,. The system shutdown for no apparent reason and we were unaware of such shut down. I noticed my bill 6 weeks later and it was quite high. I called blue meal they indicated the system was off and they don't know why. Period there's no alert there is no alarm there's nothing the indicates the system is not working. I don't understand the in efficiency of a company that sells you something so expensive that it does not have any kind of an indicator.. 6 weeks after that call they finally showed up. I will say the gentleman named Eric was quite good at what he was doing and educated me as to what the app would be on my phone and how. To work it and he got my system back online.in the meantime. I'm paying for the loan. I'm paying for a very high bill and I ask for a refund from Lumio. That request was made in September of 2023. It is now 6 months later and I have not received anything accept excuses and it's coming and we'll get back to you.i have made no. Less than 4 calls I have. Sent? No ❤️ emails. Trying to address this deficiency.so far I have gotten 0 response or result. I've only had one month that I could actually see how the system works June. It was shutdown so I lost all but one week of coverage July was shutdown so I lost the entire July coverage and in August I lost 2 of the 4 weeks because the system down.so September was the only month that I could have seen at the efficiency of the system. Period with that the panels only produced the equivalent of 3 weeks of power consumption. It's just my wife and I and we are retired. We have our home. Typically at 80° sometimes 70 eight.that's not cold that is. At best somewhat comfortable but we're trying to watch our money' 'cause. We're retired.so with that it seemed rather obvious to me that the agreement I had with the salesperson that we need more panels to cover the. System efficiently. Let me know has refused and they said that it's not on the contract. And they're not responsible for what the salesman offers.my argument is they represented lumio. They wore their shirt by that very same name so my next move is to report it all to the Attorney General.

7 months ago

Reply from Lumio

Hi James, thanks for bringing this to our attention. We would like to look into this further but are unable to locate your account in our system with the information provided. Please email customercare@lumio.com with the name and address on your solar project and we'll be in touch shortly.

Mar. 22nd, 2024

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Albert Amaya Grand Prairie, TX

I think communication is an opportunity area for this company. To keep customers updated on what the next steps are and to make sure they return calls when they say they will which is an area I've had some challenges with

1 year ago

Reply from Lumio

Hi Albert, thank you for the feedback. Reviews like yours are important in helping us improve our processes and the future experiences of Lumio customers.

Nov. 15th, 2022

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Verified Customer

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David Barber Baytown, TX

Lumio is not the problem. They are good until they leave after installation. Then all communication goes dead. You go into this state of limbo because your system is not tied into the power grid. My customer service guy disappeared after lumio install. Don't know when my system is going to go online.It is just sitting there. I talked with a lumio customer in League City. He had his systm installed in July and it still isn't connected to the grid. Can't recommend to a friend because i am in limbo.

2 years ago

Reply from Lumio

David, we regret that you have experienced a lack of communication during this process. Lumio is committed to ongoing process improvement and values feedback like yours to help! Our customer care team has reached out to you and explained some miscommunication that occurred. Please know we are here to help resolve your concerns. We appreciate your patience.

Nov. 13th, 2022

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Verified Customer

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Jodi Woodbury Olympia, WA

They have not been very communicative and it's taking much longer than they estimated to get our solar panels up and running. Things have only progressed when I've called them to get updates. If I don't call, then nothing happens.

2 years ago

Reply from Lumio

Hi Jodi, thank you for reaching out to us. We want you to know that your feedback about your experience helps us to improve our processes. Upon further investigation, it looks like your system was completed in October. Our customer care team has reached out to see if there are any other concerns you may have. Please let us know if there is anything else we can assist you with. Thank you for your patience.

Nov. 18th, 2022

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Verified Customer

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Rich Wilkinson Kennewick, WA

They polite and professional. Install was quick and looks nice. I may have given a 5 but The system is not turned on yet would like to get the benefit of these panels right away.

2 years ago

Reply from Lumio

Ricki, Lumio thank you for your review! Our team will provide an update for you as soon as we're able to flip the switch.

Sep. 19th, 2022

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Verified Customer

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Shannon Arakelin Buena Park, CA

Things started off great, but slowly went down hill. Communication in where we are in the process went from great to poor. Can't get anyone to return calls and when we do talk to someone they state they will look into it and no one ever follows up.

2 years ago

Reply from Lumio

Hello Shannon, we understand your frustration. Your solar account manager has been in contact with you regarding the recent update on your account—Inspection for your system has passed and we are currently waiting on NEM approval to get your system to PTO. Please continue working with our customer care team to get your system fully operational.

Sep. 23rd, 2022

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Verified Customer

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Steven Lynn Lane

Now that we do not get the 26% end-of-the-year refund and have to pay the higher premium, we will be paying more than before going solar. Your survey came too early, as I have not gotten a first bill yet. ng higher payments than before we went to solar.At this point, it looks very discouraging.

2 years ago

Reply from Lumio

Hi Steven, our customer care team wants to connect with you to address your concerns. They’ve been trying to reach you but unfortunately have not been able to get a hold of you. They left a voicemail with their call back number, please reach out back to them and someone will be able to assist you.

Oct. 4th, 2022

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Verified Customer

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Veronica San Miguel Goliad, TX

Very friendly and easy to do business with. Our salesman, Maunty, is very helpful and answers all of your questions and is not one of them pushy sales people!

2 years ago

Reply from Lumio

Hi Veronica, we agree—Maunty is pretty awesome! Please let us know if there is anything else we can do for you.

Sep. 9th, 2022

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Verified Customer

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Pete Churton Beaumont, TX

Lumio has done everything they said they would and done it well. They've been very responsive when I've had questions and made their information very easy to understand.

2 years ago

Reply from Lumio

Thank you for your sharing Pete. We're glad we could help.

Sep. 9th, 2022

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Verified Customer

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Dwaine Morrison Moxee, WA

I have liked 95% of the communication and explanations of what is coming next. A couple of times there were multiple conflicting emails/texts. I felt I also received a good price and value.

2 years ago

Reply from Lumio

Hi Dwaine, we appreciate your feedback and will pass it on to our team. Please let us know if there is anything else we can do for you.

Sep. 8th, 2022

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Verified Customer

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Odulia T Delgado Dilley, TX

Because I've been waiting to get going since April and yet they came n put put the 200 meter Amp, and apparently AEP says that it did not pass. And so here I'm waiting for answer from anyone and nothing. But they sure take out my payment really quick. So here I'm waiting on a refund for July and nothing. Payment for August they got already and still nothing. So now I gotta wait and get my August refund back. I wish I would of never gotten solar panels.

2 years ago

Reply from Lumio

Odulia, thank you for expressing your concerns. In reviewing your account it looks as if you have been in contact with our customer care team to get your system up and running and refunds have been processed. Please reach out to customercare@lumio.com if you have any additional concerns.

Oct. 4th, 2022

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Barb Hjort Everson, WA

Trevor and Brice were both knowledgable and clearly outlined the information necessary to help us understand the need and the advantages of going solar. They were polite and were not at all "hard sell". Brice was very respectful of our time and answered our questions to our satisfaction. We chose not to go with solar at this time due to extenuating circumstances, but will keep contact information available in the event our circumstances change.

1 year ago

Reply from Lumio

Thanks for sharing, Barb! We'll be sure to pass this along to Trevor and Brice.

Nov. 30th, 2023

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Sheena Spies Crockett, TX

Lumio approached our house due to the rate of sun exposure. Yes it was a sales approach, but one we have been looking for. We have been doing research and always wondering and curious if North Eastern Oklahoma was a good area for Solar. We Met with Chase and Cam early in the week, filled out applications, signed papers and within a month(which is not always normal) we were set up for installation. Now waiting on the power company for their inspection and sign off! Cannot wait to be more efficient and economical!!!

1 year ago

Reply from Lumio

Hi Sheena, we're glad to see you had a positive experience with us!

Apr. 25th, 2023

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William Church Panama City, FL

From start to finish the experience was smooth and went better than expected. Caleb C who spoke to us was always available if we had any questions. After receiving our first invoice from our power company and did not owe any payment to them, we were convinced that Solar is the way to go, and if one is looking for a company, one cannot go wrong with Lumio

1 year ago

Reply from Lumio

Hi William Church, we're glad to see you had a positive experience with us!

Apr. 10th, 2023

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Jacob Woodward Lehigh Acres, FL

Went under contract. Within 2 months had the permits approved. The panels were installed a week later. Within the next 3 weeks they were approved by the city and utility company to be turned on. My electric bill has dropped to 0 kw used. And on top of it all I get a significant tax credit to apply to my taxes for the year that I can use to keep my solar payment low or pocket for a rainy day ;)

1 year ago

Reply from Lumio

Wow Jacob! We love hearing this. Lumio loves helping homeowners friendzone their energy company and see the benefits of going solar. Thanks for sharing.

Jan. 26th, 2023

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Victor Merced Dallas, TX

I’m a great believer that good things happen and Lumio arrived at my door. Great directors with knowledge and experience. Defiantly enhanced has profound effects in my monthly energy bill. Lumio has given me the kind of freedom I was looking to lower my energy cost. I highly recommend if you have not looked into owning your own energy and stay off the grid away from power outages GO LUMIO. Sunny and Alix thank you so much so very appreciative of your courtesy not only the calls but on time and the willingness to help me.

2 years ago

Reply from Lumio

Hi Victor, we love to hear experiences from homeowners like you taking your power back. Way to friendzone your power company! We’ll pass your compliments on to Sunny and Alix.

Jun. 27th, 2022

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Vera Kambourian

I wish there is was a negative number I can give. Folks, run away from Lumio. We have been trying to get someone to come and fix/repair whatever they need to do so that we can produce some power. We have been calling for a month now that there is a problem with our panel.

3 months ago

Reply from Lumio

Hi Vera, thanks for reaching out. Our team has been in contact with you to let you know that service is scheduled for August 2nd. Please reach out with any questions in the meantime.

Jul. 24th, 2024

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beltine pierre

People don't ignore the signs lumio is really one of the worst company out there. I had lumio for 3 years, due to my house getting hit by the hurricane Ian, I called them to take the panels down, they charge me 7,500. After my roof was fixed, Now for 6 months I've been trying to get them every day to put them panels back up, they refused lumio talking about they are waiting for a permit 6 freaking months 😑 While I'm still paying for the panels and my light company. They are the worst avoiding them at all costs. Don't know how to post pictures yet

4 months ago

Reply from Lumio

Hi Beltine, our customer care team would like to connect and work to resolve your concerns. Unfortunately they are unable to reference your account in our system based on the information provided here. Please email customercare@lumio.com with your name, address, and phone number and someone will reach out to you shortly.

Jul. 1st, 2024

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benny frias

Those are really quick install. My panels are running without a problem. Everything that they said they were gonna do was done very happy with my system.

6 months ago

Reply from Lumio

Hi Benny, thanks for sharing! We're so happy to have helped you make the switch to solar. Please let us know if there is anything else we can do for you.

May. 3rd, 2024

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Nate Sleightholm

Don’t waste your time with this company. Had a guy come D2D and I’ve been interested in solar so I was willing to hear them out. Scheduled an appt a day later and Israel, sales rep, shows up 15 min late to the appt. Red flag after red flag during the meeting. Asked what the price of the panels were and he said “we actually don’t know”. Told him I was going to shop around so provide me his proposal which I agreed. He said in order to send that over he has to run a prequalification. I was very clear I wasn’t signing anything today but he sent me an installation agreement, and finance agreement and tried saying the proposal was in the documents and I need to open them. Asked again specifically just for the proposal and he said “oh yeah I have another meeting after this but will send it on my lunch break”. Day later and never received it. When I told him I was shopping around his response was “I’m trying to get my guys paid so I gave you the best price possible so I wouldn’t shop around” LOL. Whole process was a total scam trying to get me to commit that day. Wouldn’t come close to this company.

6 months ago

Reply from Lumio

Hi Nate, we appreciate you reaching out to provide this feedback. We have passed this along to our sales training and compliance teams to handle. Please reach out to general@lumio.com with any further questions.

Apr. 22nd, 2024

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Verified Customer

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DAVID HEIDT Indio, CA

They were in a hurry to sell me the solar panels. We are almost 3 months after installation, and the installation they did cant get approved by city inspectors. I been dealing with their customer team and i just been getting the run around time after time. Very disappointed in Lumio service

1 year ago

Reply from Lumio

Hi David, thank you for the feedback. Reviews like yours are important in helping us improve our processes and the future experiences of Lumio customers. We see that a reimbursement check has been sent to cover solar payments made. We are still waiting on the city to approve corrections, but a target date has been set. Thank you for your patience and please feel free to reach out with any further questions or concerns.

Jan. 5th, 2023

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Verified Customer

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Martha A Murphy Grants Pass, OR

They were prompt, worked quickly, and did what they said they would do. A supervisor came out to check that the work had been done properly.

1 year ago

Reply from Lumio

Hi Martha, we are glad to hear this. Thank you for sharing your experience with us.

Nov. 13th, 2022

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Verified Customer

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Michele Jones Colville, WA

It has taken phone calls and text messages to get project completed. Shawn O was very informative. But the 500.00 military discount he texted me was approved by John I never received, so I called John and I still haven't received it.

1 year ago

Reply from Lumio

Hi Michele, thank you for bringing this to our attention. We see that Shawn is working with our customer care team to get this resolved for you. Thank you for your patience.

Nov. 18th, 2022

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Verified Customer

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Jill Weaver Spokane, WA

the sales person was so efficient in explaining everything we needed to know and breaking it all the way down, completely transparent

2 years ago

Reply from Lumio

Hi Jill, we are glad to hear this. We're so happy we could help with your solar needs! Please let us know if there is anything else we can do for you.

Nov. 7th, 2022

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Verified Customer

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Watts Valerie Rosharon, TX

lack of customer service. my panels have been installed an all sales, account reps do not stay in contact with the customer. I have had to contact account rep on more than one media to get responds. But still don't have any answers.

2 years ago

Reply from Lumio

Hi Valerie, we appreciate your honest feedback, and are sorry we let you down. Your review has been forwarded to the correct departments so we can work on training and improve our processes. A member of our customer care team has been working with you to resolve your concerns. Please stay in contact until you are taken care of. Thank you for your patience.

Nov. 21st, 2022

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Verified Customer

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Joshua Barrera Garland, TX

They've been good overall in terms of communicating with me. A heads up from the beginning would've been nice in the sense of how long it was going to take.

2 years ago

Reply from Lumio

Hi Joshua, thanks for the feedback. Reviews like yours are important in helping us improve our processes and the future experiences of Lumio customers.

Oct. 29th, 2022

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Verified Customer

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Steven Brunk Palmer, TX

Agitated. My system was installed and even after inspections it was discovered when after I received permission to operate, it wasn't fully installed because it was never wired to breaker box so it's been two weeks and still is not.

2 years ago

Reply from Lumio

Hi Steven, we regret you have been frustrated during this process. Luckily, our customer care team reached out to help resolve your concerns. We appreciate your patience as they work to get your system fully operational. Please continue to work with them until then.

Nov. 13th, 2022

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Verified Customer

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Tom Ritchey Sweetwater, TX

they originally were wonderful. All of their workers were polite and respectful. Somehow, however, the system has never been activated, and has never worked. I have reached out to Lumio as many times and to as many people as possible and still have no response, other than we will contact you which for the last 5 weeks has yet to happen. If they would just get us going I would change my rating to a 5 because we really want solar and want it to work .

2 years ago

Reply from Lumio

Hi Tom, we regret that you have experienced a lack of communication during this process. Our customer care team has reached out and provided an update for your account. We see your system is up and running, yay! We apologize this took longer than we’d like it to. Please let us know if there is ever anything else we can help with. Thank you!

Nov. 10th, 2022

Lumio Reviews

Summary of Reviews