Horizon PWR: Read 271 User Reviews From Real Homeowners

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Verified Customer

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Kwynn Gue

almost everything went according to plan

2 years ago

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Fred Dodge

Sales man was misleading in batteries capabilities. Also very poor communication, especially early in the process.

2 years ago

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David Honeycutt Midland, OR

No great at returning calls, blames other people, forgot getting back to you.

2 years ago

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Ralph Christensen Idaho Falls, ID

Trent was absolutely excellent to work with

2 years ago

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Lyhn Dyas Klamath Falls, OR

Horizon is good but the had terrible subcontractors

2 years ago

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Rosemary Yocum Keno, OR

Hard to get ahold of anyone to help if problems occur. No longer have a local office or team.

2 years ago

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Whitney Andersen Logan, UT

Customer service is terrible and they never get anything done when they say they will or when they should.

2 years ago

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Anonymous

They need to improve their communication their customer service. It does not produce what it was advertised.

2 years ago

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Verified Customer

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Stefan

I wouldn't trust them. So very disappointed with them. It seems to be working okay. Installation was okay

2 years ago

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Dustin Shaw Portland, OR

System only online for a few months out of a year waiting on installs, parts, and placards. They didn’t pay their subcontractors and now I have them putting liens on my property but they got their money…

1 year ago

Reply from Horizon PWR

We will be happy to send you a reimbursement check for the months during which your system was not functional. In order to facilitate this process, we kindly request that you submit copies of your power bills for each month in which the system was not functioning to support@horizonpwr.com. To ensure a prompt response, please title the subject line of your email "Dustin Shaw Reimbursement". Upon receiving your email, our dedicated customer success team will immediately commence the necessary procedures to issue the reimbursement check to you.

Per our conversation earlier, we have you scheduled in a couple of days to finish out the necessary fixes on your project.

Our Customer Success team is actively engaged in your project and is eager to resolve the issue with your system. We will continue to provide you with regular updates on the progress of this project via phone calls.

Aug. 30th, 2023

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Paul barham Seattle, WA

This is an exceptional company they stand by their product and look out for there customers.

2 years ago

Reply from Horizon PWR

Thanks, Paul! We appreciate the review!

Feb. 17th, 2022

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Verified Customer

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Cody Pocatello, ID

The set up was awful and we are not generating enough power to make a difference in our power bill

2 years ago

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Teresa

The info was sloppily done and installation did not go very smoothly.

2 years ago

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janet jones Portland, OR

Levi is very knowledgeable and was willing to give us all our solar options.

2 years ago

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Michaela Coventry, RI

No one has come out to check them and make sure everything is working correctly

2 years ago

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Neil Moran Cumberland, RI

Altaray went out of business. Who will service my solar equipment?

2 years ago

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Nicholas S Feldhausen

Manipulative staff, poor post install customer service.

2 years ago

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Curt Sisson

Unresponsive, don't communicate at all. Sloppy work

2 years ago

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Deborah Blais Redmond, OR

Horrible communication, wish I had never picked them

2 years ago

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David Ackerschott Idaho Falls, ID

No happy at all, lots of promise made and not delivered

2 years ago

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Tyler Idaho Falls, ID

Lie about loan and paying 100% in interest

2 years ago

Horizon PWR Reviews