Horizon PWR: Read 271 User Reviews From Real Homeowners

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Verified Customer

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David

I've had a couple issues with the app and communication issues with the the inverter but other than that they've always come through and got it sorted out for me. I'm satisfied because they did the job when they said they would do it and did it in a timely and professional manner. So far it's done exactly what they said it would do and I haven't had any breakdowns. I don't have any reason to not trust them.

3 years ago

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Kate

I think they're pretty good. There was a red flag with the installation process. They said they had to wait for the equipment to get delivered so they couldn't install it right now, but literally looking at my front window the panels are here so they were just making excuses. There were some problems with the installation and everything, so that was not very smooth but I guess that comes from using a third party company that delivers the panels. They are always willing to answer the phone and they answer any questions I have.

3 years ago

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Dan

Time frames I don't think we quite understood when we decided to go with solar about how long it was going to take for certain things that happen. There were times where I was told I'd be getting correspondence and I never got any correspondence from someone to solve things. The installation seemed to happen really soon. Everything was very up front, they're very honest about why certain things were the way they were.

3 years ago

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Verified Customer

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Lance

They got right on it and didn't waste time. We sat down and determined what would work the best, analyzed what would be the best, and within a couple of days they were out there and did a great job and had everything installed. I've been happy since. I know the difference between the different panels and they've got the best kind of panels available.

3 years ago

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Melissa

I did have issues with the installers and I was able to get it figured out for me, but I did have to reach out to them a few times to get everything straightened up. I would say it was pretty smooth. I didn't really have anything that I needed to do for them other than turning up the power and stuff, my involvement was pretty minimal which was nice. I think it went pretty well. I had a problem with the inverter where it went out on me and there was definitely some back and forth needed to happen to get it updated. Overall I'm pretty happy with them, they worked well with me.

3 years ago

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Verified Customer

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Anonymous

I think that they were always available and they answered all of our questions and yeah the support was good. It was pretty smooth for installation. We have an old house and it was challenging I think because it wasn't really set up very well for it, but they were able to find ways around it and make it work with what we had and they did a good job with it.

3 years ago

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Verified Customer

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Kim

Anybody considering getting horizon power, they are definitely the company to go through. Every single questions I have had, I could call or text them and someone answered my questions within an hour. My bill dropped to fourteen dollars a month.

3 years ago

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Verified Customer

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Michael

Any questions I've had or any help I need they try to help. No no issues whatsoever. Went very smoothly. They all had a very good attitude. They were pretty quick and efficient, didn't leave a mess to clean. I'm very impressed with their speed and quality of work. Very professional, very good at issues, very friendly people.

3 years ago

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Juan

They were always friendly, whoever I talked to no matter if it was the contractor or the service are all very helpful. I don't know much about solar but I haven't haven't had any issues with this product. It went by very quick, I didn't have to do anything. Every time I called with any questions were very helpful and it would give me the right answer.

3 years ago

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Verified Customer

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Jaime

The people that came to my house they were very very kind and very nice and they tried to explain everything really well to us. It went pretty slow at the beginning, they schedule an appointment to install the panels and then they rescheduled it and then they rescheduled it again. We spent like four months before they came in and finished it but they did it after all. I guess they were very busy and the weather conditions because they did that in the winter time. It increased the value of house.

3 years ago

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Verified Customer

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Timothy

I called them up earlier this winter told them one of the solar panels where they put the bolts in the roof was leaking. I called a roofer up he says he wouldn't touch them. He says good luck finding a roofer to touch it to fix that so it kept leaking and they told me to just pay a roofer to do it and they would reimburse me because they were too far out as far as coming to do warranty work, so wasn't real happy with that. The installation process went really good because the guys were very efficient they got there stuff done and were real quick about it. They were very polite. It functions really well. It seems to be doing the job so i haven't have a power bill over ten dollars except for the first year because it didn't produce enough.

3 years ago

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Verified Customer

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Robert

It's been a lot of work. They came out, did their jobs, and with any complication they continue to work at. Got it done as quickly as they could. They just always responded and return my calls quickly and answered all my questions.

3 years ago

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Verified Customer

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JENNIFER BIERY

The office staff were fantastic but it felt like once my panel were installed and Horizon was paid, they did not really care about getting everything turned on. I do not think anyone should be paid for the product until it is actually working. I am also very disappointed in the product, my power bill is barely $20 lower than it was before I had panels and some months it is even higher than it used to be, something is wrong with the product.

3 years ago

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Verified Customer

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VERONICA B Medford, OR

I really liked Blake being our lead contact during the signing and installation. I feel we got a great deal but the communication to the loan holder was not as seamless as I expected. We did run into some trouble a year later with them.

3 years ago

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Verified Customer

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Eric

I have an application that allows me to look at the panels and the panels are generating at the level that I was told they would generate. Install started on time and they finished a little early.

3 years ago

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Verified Customer

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Marilyn Burns Roberts, ID

Very professional from start to finish, all the kinks anticipated and worked through. They didn't try to stretch the expected results, they kept it very real and down to earth.

3 years ago

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Verified Customer

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Laurene

We normally pay only five dollars for our electric bill so we've been happy with them. As far as as the equipment itself we haven't had any problems with it. The installation process went fine. The only problem that we did have is we were misquoted. We were told that our bill when we were paying on the solar panels was going to be a hundred dollars less than what it was and that was the only negative thing. Everything else went really well.

3 years ago

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Verified Customer

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Sidney

It was overall a good experience with horizon power so far. The only negative feedback I had there was about the state. Their approval of process for Horizon was great. I feel like I got enough feedback from the customer service department tell me how that was all going.

3 years ago

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Verified Customer

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Sean

I felt like it was always on the me to follow up with the company to get any kind of update for information about my installation of the project. I had almost daily calls checking in because if I didn't call to get information, I would go without contact. The equipment works usually. Since the installation we have had a couple different times where the equipment has failed and we needed somebody to come out and address issues. The installation process took about three months longer than it was supposed to due to the inspection but there were still pretty constant issues throughout the entire process of the installation work from the delays that were not made known to us to missing parts. Support is very willing to help and assist where they can.

3 years ago

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Verified Customer

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John

It was all good, I have no problem with my electric bill except for the Fifteen dollar fee. But even in the winter time I've never had no problem with it. It just worked flawlessly and I can't wait to get my loan paid off. It's working really well I can't complain at all I've never had no problem. Installation process went real well.

3 years ago

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Verified Customer

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Eric

Every time I call they were they were trying to be pretty helpful. The process went well, just the start up of the system took longer than they told me. It was about two months so that was a little bit of lost communication and there could've been a little better communication there. I haven't had a power bill in the last two to three months. I guess they're working good.

3 years ago

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Rudy

Every time I call with a question, they are quick to answer me or if they don’t have the answer, they call me back ASAP. Setting it up was quick. I didn’t really even know they were there. They were very quiet. I would advise everyone to go solar.

3 years ago

Reply from Horizon PWR

We're happy to hear it, Rudy! Let us know what we can do to provide a 5-star service!

Mar. 17th, 2022

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Verified Customer

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Megan

Everybody was very cooperative and understanding. It is a job well done. With the rising cost of power, it seems like a good idea. It was kind of slow getting it put up because I did it during the pandemic. Other than that, it was great. I haven’t had any problems or malfunctions. It is all up to date. I am very pleased.

3 years ago

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Verified Customer

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Jasmine

Customer service is nice but there is a delay if you call. Other than customer service, it is all fine. They installed it properly. It is pretty neat. The inspector came through.

3 years ago

Reply from Horizon PWR

Sorry to hear about the delays you experienced, Jasmine. We're glad you're enjoying your system!

Mar. 17th, 2022

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Verified Customer

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Steven

So far, so good. I’ve only had it in the winter but it seems to be saving me some money. I am happy with the solar. The sales rep was very helpful. It made it easy. It works really well evern with snow on it. It is doing a great job.

3 years ago

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Verified Customer

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Rhonda

The customer service was amazing they did really well and when one of the signs blew down they came right out and put up another sign for us. Everything went through really easily.

3 years ago

Reply from Horizon PWR

Love it, Rhonda! Thanks for sharing!

Mar. 17th, 2022

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Verified Customer

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Lynn

There were some delays. They were very helpful. I actually had to move my panels for a short period of time. I haven't had any issues, so far so good, no issues. I think everything went well. It would be nice for the service to be even less expensive.

3 years ago

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Verified Customer

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Deborah

Not good, so far I haven't had hardly any power produced over the past six to eight months and so I'm not reaping any benefit. I have a what I consider to be a pretty high rate of loan and they were very expensive so not a good value at this point. If they can get it working I may change my mind. I was not happy with the way it looks, I didn't know how it was going to be done but my roof is really high and I have pipes that run from the main part of the roof down to the garage is not very aesthetically pleasing and they're not working. I didn't even know it wasn't turned on for a long time and I just happened to find that out accidentally.

3 years ago

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Verified Customer

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Suzy

Horizon power themselves were has been pretty good but salesman was not. Their customer support was really actually pretty cool, they've always been easy to work with and understanding. Install was a pain in the butt and I actually ended up doing it on rental because I was told something that wasn't true. It honestly is pointless, the whole system that we have It doesn't work, it doesn't produce enough to even make a difference on the utility.

3 years ago

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Verified Customer

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Ben

Customer service seems understaffed and sometimes it takes several phone calls to get an issue resolved. Installation was great. It was broken up in several stages. First the equipment was dropped off and then they put the panels up and then it was about a week process for the power to get the proof of good connection and get connected to them.

3 years ago

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David

It’s high quality so far. We’ve had it for five years. We haven’t had any problems. It is worth it. It did take a long time to get it installed with the installation company they were using at them time. They had to fix the wiring because it was screwed up in the process.

3 years ago

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William

Support staff has responded fairly to my questions. There are still a couple of questions I would like explained more but everything has been good. Putting it up was fairly smooth. It was done when I got home. My wife oversaw it. It is working fine.

3 years ago

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Kristen

I think they didn't communicate super great in the beginning. I think they were very good, they were courteous and seemed like they knew what they were doing. It looks good, I don't have any complaints with the way it works. I thought they were kind of expensive. They were trustworthy

3 years ago

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Travis

They give me good feedback as far as couple of problems that I've had. They help me understand. Part of the challenge was the installation, they gave me the satellite view of the roof and with the satellite view they determine where the panels were going to need and how many they could put on the roof. I lost productivity of some of the panels when we moved them around. I think they've been a good company.

3 years ago

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Verified Customer

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Shalyn

This saved me a lot of money. They're really friendly and answered all my questions when I had them. They seemed durable and I've had no issues on them. We didn't have any problems that came and it all works good.

3 years ago

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Verified Customer

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Doran

Satisfied. I was very satisfied with their installation process, they put everything we wanted and it looked very professionally done. We've had it for a few years and never had any issues.

3 years ago

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kencrabtree Twin Falls, ID

I decided to go with horizon power for my solar panels for my home because of their reputation. Michael the sales rep was very helpful in my decisions and answered all of my concerns. Michael is very knowledgeable on the product and explained to me clearly what the benefits would be in solar panels. I appreciate his honesty And never felt like I was being misled or coerced into something that I didn't want. I would highly recommend horizon power. And felt like Michael went above and beyond his duties by explaining everything very clearly. And I was surprised on how low the cost is for solar panels. Received a very reasonable financing with very low interest rate. I rate this company and the sales rep with five stars!!! Ken C. Twin Falls Idaho

4 years ago Edited November 15, 2021

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Verified Customer

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John Johnson

The only part I can say with proof is that they left the installation products sitting in front of our home for a month. Every time we scheduled to have them come out they would tell us it wasn't until the next week. I started writing down installation time the moment the office person told me what they scheduled. I would then call the day and time is was scheduled and they would tell me that I was wrong I what I wrote down. This happened once a week for three weeks after the first week initial week we waited. If it was gonna take a month, that's fine but I don't appreciate someone not owning the fact that they might have messed up. I took ownership that first week that maybe it was my fault until a few weeks later I noticed a pattern. The I installation was fine. The electricians were great, which from what I understand they can work for several different solar companies. Once the electricians got involved, the process actually seemed like it might come to an end. We regret going though this company. The final product was satisfactory, but the relationship side of things is hideous.

3 years ago

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Mike Wheeler

The sales team was great, installation went smoothly but once it came time to flip the switch, communication broke down. I paid for the system for 3 months before it was implemented. I believe that they sold more than they could handle and it became too much to manage for such a small company.

3 years ago

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Anonymous

It took over a year to get this unit to work and then I still had to have it fixed to work totally. One of the problems we had was the batteries that they put in it didn't work but they upgraded it. I think they're trustworthy, they just couldn't get things rolling. We only have problems between them with the contractor so I think they were did the best they could.

3 years ago

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Sydney Cudaback Bonanza, OR

We've had several problems with the inter-company-employee noncommunication issues. Installation took over 6 months to complete. And was not completed correctly causing them to have to replace the 3 $2000 backup batteries 6mo. After installing them wrong which destroyed them. The county we are in has had several issues with following the rules set by our county. And said the components being used are not normally intermixed but usually all same brand.

3 years ago

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Kirsten Johnson Kuna, ID

Installation was fine. The sales guys are your best friends until installation complete now I have no idea how to ask questions. My bill is autopay from some bank somewhere so I have no idea about that. And we were told we would get an app to check on our efficiency and nobody got us setup with that either. Wish there was better customer service/communication

3 years ago

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Mike Richardson Klamath Falls, OR

Zero continuity throughout the duratuon of the project. I went through three project managers over the 18 months it took to get the system installed and running. Needless to say, the time to complete the project took way longer than they said it would, and I ended up making payments on the loan before the contractors even broke ground. Contractor work was fine, however Horizon's communication with the work staff was slow and unclear, thus adding to install time. Horizon also failed on numerous occasions to properly communicate with local inspectors and power personnel. Even now they are still contacting me for serial numbers for parts they failed to catalog correctly. I'm glad I FINALLY have the system, and glad to be done with the installation process. I'm terrified of how they will handle maintenance in the future though, as this experience was extremely aggitating.

3 years ago

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Verified Customer

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Albert Nasby Fruitland, ID

They are located in Idaho where I live versus being an out of state company. They worked well with me to ensure my system became operational after a small glitch.

3 years ago

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Felipe

Probably 5 and just because they've been good helping me out as far as any problems that I've had you know from the install with time that has elapsed since then you know some the damages that we created on the siding customer service is been really good happy trying to get that taken care of and handled

3 years ago

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Summer

We didn't have a great experience with the whole process. The customer service was great and kept me informed with the process, however the rest of it was a disaster. I had two different companies. One company started it and a completely different company finished it because it was a disaster. They put in the anchors incorrectly and then we waited and then they went and got different permits for different things they didn't need and it was it was a mess. We've tried a couple times to contact them to further service the battery, but we haven't heard any response back from them so that's kind of a disappointment. So we have to look elsewhere.

3 years ago

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Brandon

We had issues when they installed everything on our house where they damaged our house in multiple locations and have not repaired it, but whenever we had to call about like tax information they provided it right away. It looks pretty good though, their products were good.

3 years ago

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Jared

I've had a great experience. It's saved me probably about seventy dollars a month from my eclectic bill so I think as far as value it is good for investment.

3 years ago

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Dale

They were pretty good support. The salesman had no idea what he was talking about and he told me at least a half a dozen things in response to questions that I asked with false information. It's been in for two years and works well. They sent out multiple people to do the installation because they didn't know what they were doing, but the last guy was pretty good and got it set up.

3 years ago

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Carl

They were not there when they told me they would be there, they showed up a different day and then a different time when they did show up scheduling was not good.Now that they got it working right the equipment's working fine. They need a better system for their customer support because after I turn this thing on It didn't work and it took five and a half months for me to get somebody out here to get it working.

3 years ago

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