Horizon PWR: Read 271 User Reviews From Real Homeowners

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Verified Customer

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Anonymous

They were pretty easy to contact. Everything went well. They explained everything.

2 years ago

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Keli

It still is working. Very fast and easy. I haven't really even needed customer support.

2 years ago

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Julia

They have been able to resolve my issues pretty well and have been quick in responding to questions that I have.

2 years ago

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Ryan

When I ask for help, it is handled. They show up and get it done. It was quick and simple. It has increased the equity of my house.

2 years ago

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Megan

I haven't had any issues with it. They were always available to answer questions.

2 years ago

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Skyler

It was a little difficult getting a hold of them sometimes. Satisfied, we're getting really good power.

2 years ago

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J R Twin Falls, ID

I have never in my life had this much trouble with a company I expect by the end of this we're going to be going to court cuz even management doesn't seem to care to fix the problem To start things off when they were scheduled for my initial install they called two days prior and rescheduled two weeks out then they showed up out of the blue the morning the day of the original install no one had contacted me about this I was told my system was up and running and they would contact me about the next step over a month later I still hadn't heard back I took the initiative and called them they didn't have a clue what was going on they told me that my system was done and just had to schedule the inspection but they didn't know how to go about doing it Called back a few days later got someone else on the phone said the same thing except he knew how to get the inspection scheduled scheduled me an inspection like a week and a half out I sat around waiting for the inspector to show up and this is one of the only calls I actually got from Horizon over the course of several months I got a phone call saying that they had a misunderstanding with the equipment and my system required a battery backup system which I was adamant about not wanting they insisted I either had to have it or get a total of 50 solar panels Long story short I've been having to call them 2 to 3 times a week constantly rescheduling because no one ever shows up to get these battery backup system that I did not want but they keep telling me they're doing me a favor by giving me free battery backup system cuz they screwed up but what good do these battery backups do when I can't use the solar at all So about a week ago when I called and scheduled another appointment that once again they did not show up when I talked to him I told them that if this kept up I was going to have no choice but getting an attorney and higher a competing company to finish the job and send Horizon the bill and I was told oh we'll get the job done The last day they were supposed to show up for this install I was told they'd be here by 11:00 in the morning I waited till 1:00 and called they said they were just finishing a job and would be over shortly this was a couple days ago

2 years ago

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Verified Customer

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Deitrie Rodriguez

Easy to communicate with. Great company. Helpful staff. Great value

2 years ago

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DIANA RODEMACK

They are friendly and helpful. I have only met 3 persons. o l

2 years ago

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Gary M Huestis

They work well with me when I have questions that need to be answered.

2 years ago

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Justin Aldridge

Very good installation. Just one issue with wiring and initial connection to Idaho Power.

2 years ago

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Johnnie Marks Meridian, ID

Sales rep made untrue statements, which was one of the reasons we signed up for the system. Talked to the so called manager who definitely needs customer service skills,

2 years ago

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Jacklyn ruth Fogle Redmond, OR

Installation was fairly easy. I wasn't required to do very much to get the system up and running.

2 years ago

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Alfred HHarrison & Barrie E Smeeth Medford, OR

Good honest experience with all questions answered appropriately

2 years ago

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Gary Rockholt Terrebonne, OR

System works great, just had a problem in the start up, some wires backwards.

2 years ago

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Deborah Lange Fruitland, ID

From beginning to completion..terrific company and representatives!

2 years ago

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Larry Crain Medford, OR

The final installation and the working of the solar panels are both good. The path to get there was rocky.

2 years ago

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Jesse Hoffmann Idaho Falls, ID

We were sold a mini split that has failed and no one at horizon power is willing to help us get it fixed. Paid a lot of money for no heat during the winter months.

2 years ago

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Isaac

Don’t seem to do much for power storage. It is overpriced. I don’t know if we don’t have enough panels for our house. Installation was quick and easy.

2 years ago

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Anonymous

It is very disorganized. They are never on time. They should improve customer service. I haven’t had any issues with the technology.

2 years ago

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Brodie

Installation was fair but I was disappointed with how long it took to get the passcode but other than that my experience is good.

2 years ago

Reply from Horizon PWR

Thanks for sharing, Brodie. We apologize for the delays you experienced. Out team is fully committed to providing an exceptional experience. We will use this feedback to improve.

Mar. 17th, 2022

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Michael

It went very quickly. They got everything one day. It was good experience.

2 years ago

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Benjamin

All my questions get answered properly. They took care of all the installation. I didn’t have to work about anything.

2 years ago

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Juan

Expensive I think. Its a very good quality material they use.

2 years ago

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Diane D. Garnett Bend, OR

While they were great to work with - I was lied to and it is soething that is costing me twice as much what my bill was

2 years ago

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Steven

Their price is reasonable. The installation process went real good no problems. They're still working on it.

2 years ago

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Kevin Byrne Portland, OR

DO NOT USE THEM!!!! SCAMMERS! Nothing but lies from the sales reps all the way down to the installers. It's been over a year since they started and I still don't have solar power. Communication is awful, they can't keep employees, no response when you email them or leave messages. Worst company I have ever dealt with in my life! Next step is getting a lawyer. I highly recommend ANYONE else! Horizon Power sucks beyond belief!!!

1 year ago

Reply from Horizon PWR

We deeply apologize for the extended delay and inconvenience you've experienced with your solar system. We understand your frustration and want to address your concerns.

Firstly, we want to assure you that we are committed to resolving this issue promptly. We have taken steps to rectify the situation. We have a service call scheduled for September 5th, and our team is fully focused on completing the installation to get your solar system up and running.

We acknowledge that there have been scheduling challenges, but we are dedicated to preventing such scheduling issues from affecting our customers in the future. We have added more electricians to our network to provide a faster service.

Regarding the expenses you've incurred due to the non-functional solar system, we take full responsibility for the inconvenience caused. We are more than willing to reimburse you for the power bills incurred during the period when your system was not operational. Please provide us with a copy of each power bill you received in the months your system was not operational to support@horizonpwr.com, and we will ensure that you are appropriately compensated.

Once again, we want to express our sincere apologies for the delay you've experienced. We understand that this timeline is unacceptable, and we are committed to completing the installation and ensuring your solar system functions optimally. We are working diligently to address the issues and provide you with the service you initially signed up for. We will continue to honor and uphold our warranties and promises as outlined in the contract.

Thank you for your patience and understanding as we work towards resolving this matter. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team. We are dedicated to making this right for you.

Aug. 30th, 2023

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Verified Customer

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Jessica Smith

Great people to work with, very satisfied with the system.

2 years ago

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Gary S Reibert

Nice install crew: efficient and personable

2 years ago

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PAUL YOUNG

system was installed as ordered and they corrected a few minor errors

2 years ago

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Jilinda Wray

They didn't install my system right, never caught it even though I called many times over 2 years and then tried to sell me more panels.

2 years ago

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Joelene Downey Midland, OR

I would give them a zero if that were an option been working on my system for over a year and still not functioning correctly

2 years ago

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Sue Klamath Falls, OR

Job completed, but not as scheduled, with corrections required, and mediocre communication.

2 years ago

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Micheal Herrera Idaho Falls, ID

not trueful when selling product didn't go the the way they said not happy wiyh them I would take the panels off if i could

2 years ago

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Marvin Diez Mount Shasta, CA

Everything they told me was accurate and true.

2 years ago

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Carla Hoekstra Emmett, ID

Extremely helpful and very attentive to my questions.

2 years ago

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Shirley BETTIN Klamath Falls, OR

Because the only time , no energy was produced was when we had snow lol

2 years ago

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Margarita D Wonenberg Meridian, ID

They were always courteous, professional, and personable.

2 years ago

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Anonymous

I can't get this thing going. I've had it for a year and it's still not working. Two guys come out and put it in that's all I know.

2 years ago

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Joseph

There haven’t been any issues that haven’t been taken care of. It was all quick and done well.

2 years ago

Reply from Horizon PWR

Thanks, Joseph! We're happy to help! Let us know if there's anything else we could have done to improve your experience.

Mar. 17th, 2022

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Carla

It went really well. I haven't had any problems with it.

2 years ago

Reply from Horizon PWR

Thanks for sharing, Carla!

Mar. 17th, 2022

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Aaron

Horizon PWR customer service was super accommodating.

2 years ago

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Spencer

I've had lots of problems with everything and nobody wants to help me. Seems to work okay. Don't go with them. They are not trust worthy at all.

2 years ago

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Joseph

Two thirds of the panels do not work. Installation was awesome, fantastic job. They gave me no feedback, no return calls.

2 years ago

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Alan

Not good. There's just plain solar panels there's no backup thing. Their customer service was so poor I did not particularly care for them.

2 years ago

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Theresa Hyndman Twin Falls, ID

Purchased the solar panels in May and they are still not up and running yet. Every time I speak with someone at Horizon Power, I get a different story. The communication has been non-existent with the status of my install. Very disappointed with this entire process.

2 years ago

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Sam Allee Portland, OR

Jasmine was a delight and super professional. Also the company seems like it's going to be great to work with

2 years ago

Reply from Horizon PWR

We appreciate it, Sam! We're excited to be your solar provider!

Feb. 17th, 2022

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Jon Gardner Bend, OR

My solar panels were installed on July 5th 2020 and it failed inspection 2 time due to then not grounding it right and today Jan 3rd 2022 it is still not been fixed. I have been paying on the loan of $144 per month and not getting any solar credits.

2 years ago

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Jim Kantola

Completely scammed, punctured gas lines, didn't follow through with agreement. Ended up going to court with owner.

5 months ago

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Irene Phillips

we are having to buy electricity. Not getting enough from our panals

2 years ago

Horizon PWR Reviews