Horizon PWR Reviews

Dealing with HorizonPWR has been an absolute nightmare. If I could give them zero stars, I would. From start to finish, this company has been nothing but a headache. They are unprofessional, unreliable, and completely incompetent. The installation was delayed for months, and when they finally marked it "complete," the panels were non-functional. It took almost a year to get them working, and even then, my electrical panel box started smoking the day after they were turned on! Their shoddy work could have caused a fire in my home. To make matters worse, the roof started leaking around the solar panels, and their so-called "repairs" were a joke. They sent people out multiple times, but the problem persisted. I had to climb into the attic myself to check for leaks because they couldn't be bothered to do a proper inspection. Their customer service is a disgrace. They rarely answer the phone, ignore emails, and have missed multiple scheduled appointments without even a courtesy call. And don't expect them to stand by their warranties or promises—they're just empty words. I spent a fortune on this solar system, and it has been nothing but trouble. HorizonPWR has left me with a barely functional setup, and I'm out thousands of dollars for repairs and reinstallation. They are a company that takes shortcuts at every turn and has no regard for their customers. Save yourself the stress and frustration—find another company. HorizonPWR is the worst in the business.

COMPLETE NIGHTMARE OF A COMPANY!!!! AVOID HORIZON PWR AT ALL COSTS!!! My experience with Horizon PWR has been nothing short of a disaster, and I feel compelled to share the details to save others from the agony I've endured. This company, chosen for the purchase and installation of my solar panels, has demonstrated a shocking level of broken promises, unresponsiveness, and sheer incompetence, leaving me exasperated and filled with regret. I signed my contract with Horizon PWR on April 27th, 2023, with Logan S as my sales rep, referred by my friend Jake. Logan promised a $500 referral fee for Jake and a $500 credit for me. While the initial installation met the estimated timing, issues began to surface soon after. Logan had sold me on a rebate program from the State of Oregon, claiming that funds initially earmarked for lower-income households were now available to all income levels. Logan assured me he initiated the rebate application on April 27th, 2023, a claim backed by verified text messages. However, when I inquired about the application on June 8th, Logan's response was vague, stating it was "Pending." Subsequent inquiries led to silence, with Logan eventually forwarding my email to Kelsey from the Customer Service team. In August, Kelsey informed me that their office had no record of the rebate application, and since the panels were already installed, I was no longer eligible. Despite presenting screenshots from Logan showing the pending application status, the company shrugged off my concerns. The rebate, promising up to $7,500 back, became a crucial part of my decision to shell out over $30,000 for this project. After countless attempts to resolve the issue, I filed an official complaint with the company, seeking a $5,000 refund. It has been over 3 months since I submitted that request and I have yet to receive any response. Logan reached out in December, claiming the application was submitted and declined back in April, but when I requested some sort of proof that it was actually submitted and declined, again he went silent and has not responded or provided any such proof to his claim. Dating back to that initial inquiry in June, I had also received a letter from Greentech Renewables, the supplier of the solar panels. In the letter they stated that they have a right to place a lien against my property if they are not paid by Horizon for the panels and suggested that I request a "Greentech Renewables Unconditional Final Release" form from Horizon PWR. When I inquired to Logan about the status of the State of Oregon rebate, I also inquired about this form. His response, and I quote . . . "That is voided now. It's only in the time the panels arrive and when they are installed". Ummmm, No! I responded back stating "But this refers to them (Greentech) being paid by the installer (Horizon) so how can I be sure that you have paid them for the panels and there is no possibility of a lien being placed on my property? That is why they recommended asking the installer for the final release for my records". I never received a response from Logan to this inquiry either. On August 16th, I received a notice that a lien had been placed on my home for $10,004.57 as Greentech had not been paid by Horizon. Now I am furious, but I am also concerned. I paid cash for my system up front (Big mistake). $30,210 and now I have a lien for another $10,000 on my home. What if Horizon goes out of business now, am I just out the extra $10k? After raising my concerns with the customer service team, they finally paid Greentech, and I had to chase down the lien release from Greentech myself. Thankfully, unlike Horizon PWR, they were very easy to work with and once they received payment, they provided me the lien release right away. Phew! As of December 15th, over 7.5 months after signing my contract and installation of the panels, my system remains inactive, having failed inspections multiple times due to the pure incompetence of Horizon PWR. Jake has yet to receive his $500 referral fee and I have yet to receive my $500 referral credit. My patience has worn thin, and I deeply regret ever engaging with Logan and Horizon PWR. The lack of professionalism, integrity and accountability displayed by this company is beyond unacceptable. My hope is that others learn from my ordeal and steer clear of Horizon PWR at all costs!

I have never in my life had this much trouble with a company I expect by the end of this we're going to be going to court cuz even management doesn't seem to care to fix the problem To start things off when they were scheduled for my initial install they called two days prior and rescheduled two weeks out then they showed up out of the blue the morning the day of the original install no one had contacted me about this I was told my system was up and running and they would contact me about the next step over a month later I still hadn't heard back I took the initiative and called them they didn't have a clue what was going on they told me that my system was done and just had to schedule the inspection but they didn't know how to go about doing it Called back a few days later got someone else on the phone said the same thing except he knew how to get the inspection scheduled scheduled me an inspection like a week and a half out I sat around waiting for the inspector to show up and this is one of the only calls I actually got from Horizon over the course of several months I got a phone call saying that they had a misunderstanding with the equipment and my system required a battery backup system which I was adamant about not wanting they insisted I either had to have it or get a total of 50 solar panels Long story short I've been having to call them 2 to 3 times a week constantly rescheduling because no one ever shows up to get these battery backup system that I did not want but they keep telling me they're doing me a favor by giving me free battery backup system cuz they screwed up but what good do these battery backups do when I can't use the solar at all So about a week ago when I called and scheduled another appointment that once again they did not show up when I talked to him I told them that if this kept up I was going to have no choice but getting an attorney and higher a competing company to finish the job and send Horizon the bill and I was told oh we'll get the job done The last day they were supposed to show up for this install I was told they'd be here by 11:00 in the morning I waited till 1:00 and called they said they were just finishing a job and would be over shortly this was a couple days ago

DO NOT USE THEM!!!! SCAMMERS! Nothing but lies from the sales reps all the way down to the installers. It's been over a year since they started and I still don't have solar power. Communication is awful, they can't keep employees, no response when you email them or leave messages. Worst company I have ever dealt with in my life! Next step is getting a lawyer. I highly recommend ANYONE else! Horizon Power sucks beyond belief!!!

Purchased the solar panels in May and they are still not up and running yet. Every time I speak with someone at Horizon Power, I get a different story. The communication has been non-existent with the status of my install. Very disappointed with this entire process.

Jasmine was a delight and super professional. Also the company seems like it's going to be great to work with

My solar panels were installed on July 5th 2020 and it failed inspection 2 time due to then not grounding it right and today Jan 3rd 2022 it is still not been fixed. I have been paying on the loan of $144 per month and not getting any solar credits.