Horizon PWR Reviews

COMPLETE NIGHTMARE OF A COMPANY!!!! AVOID HORIZON PWR AT ALL COSTS!!! My experience with Horizon PWR has been nothing short of a disaster, and I feel compelled to share the details to save others from the agony I've endured. This company, chosen for the purchase and installation of my solar panels, has demonstrated a shocking level of broken promises, unresponsiveness, and sheer incompetence, leaving me exasperated and filled with regret. I signed my contract with Horizon PWR on April 27th, 2023, with Logan S as my sales rep, referred by my friend Jake. Logan promised a $500 referral fee for Jake and a $500 credit for me. While the initial installation met the estimated timing, issues began to surface soon after. Logan had sold me on a rebate program from the State of Oregon, claiming that funds initially earmarked for lower-income households were now available to all income levels. Logan assured me he initiated the rebate application on April 27th, 2023, a claim backed by verified text messages. However, when I inquired about the application on June 8th, Logan's response was vague, stating it was "Pending." Subsequent inquiries led to silence, with Logan eventually forwarding my email to Kelsey from the Customer Service team. In August, Kelsey informed me that their office had no record of the rebate application, and since the panels were already installed, I was no longer eligible. Despite presenting screenshots from Logan showing the pending application status, the company shrugged off my concerns. The rebate, promising up to $7,500 back, became a crucial part of my decision to shell out over $30,000 for this project. After countless attempts to resolve the issue, I filed an official complaint with the company, seeking a $5,000 refund. It has been over 3 months since I submitted that request and I have yet to receive any response. Logan reached out in December, claiming the application was submitted and declined back in April, but when I requested some sort of proof that it was actually submitted and declined, again he went silent and has not responded or provided any such proof to his claim. Dating back to that initial inquiry in June, I had also received a letter from Greentech Renewables, the supplier of the solar panels. In the letter they stated that they have a right to place a lien against my property if they are not paid by Horizon for the panels and suggested that I request a "Greentech Renewables Unconditional Final Release" form from Horizon PWR. When I inquired to Logan about the status of the State of Oregon rebate, I also inquired about this form. His response, and I quote . . . "That is voided now. It's only in the time the panels arrive and when they are installed". Ummmm, No! I responded back stating "But this refers to them (Greentech) being paid by the installer (Horizon) so how can I be sure that you have paid them for the panels and there is no possibility of a lien being placed on my property? That is why they recommended asking the installer for the final release for my records". I never received a response from Logan to this inquiry either. On August 16th, I received a notice that a lien had been placed on my home for $10,004.57 as Greentech had not been paid by Horizon. Now I am furious, but I am also concerned. I paid cash for my system up front (Big mistake). $30,210 and now I have a lien for another $10,000 on my home. What if Horizon goes out of business now, am I just out the extra $10k? After raising my concerns with the customer service team, they finally paid Greentech, and I had to chase down the lien release from Greentech myself. Thankfully, unlike Horizon PWR, they were very easy to work with and once they received payment, they provided me the lien release right away. Phew! As of December 15th, over 7.5 months after signing my contract and installation of the panels, my system remains inactive, having failed inspections multiple times due to the pure incompetence of Horizon PWR. Jake has yet to receive his $500 referral fee and I have yet to receive my $500 referral credit. My patience has worn thin, and I deeply regret ever engaging with Logan and Horizon PWR. The lack of professionalism, integrity and accountability displayed by this company is beyond unacceptable. My hope is that others learn from my ordeal and steer clear of Horizon PWR at all costs!