Horizon PWR: Read 271 User Reviews From Real Homeowners

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Verified Customer

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Ruth

In the winter I have to pay more obviously, but in the summertime it kind of makes up for it. I have to pay a regular power bill cost as my payment. It was pretty fast, yet my only problem since I've had was there was a leak in the garage. Where they came through with the wiring. I had to wait a long time for it actually activated.

2 years ago

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Jared

I've had a great experience. It's saved me probably about seventy dollars a month from my eclectic bill so I think as far as value it is good for investment.

2 years ago

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Anonymous

We kind of felt like we were told stuff that wasn't true. Install was okay, but they didn't do what was up to code and so they have to come back in and redo it and so it took longer for us to get our solar panels up. We haven't had any issues with producing a decent amount electricity. Read the product fine print because that's where we've had a lot of our issues. I still really feel like the representative may seem better train so that way they're not giving people like false information.

2 years ago

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Verified Customer

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Anonymous

It took a while for them to show up for the installation but once they did, it went very quickly. It works well. It can take little while to log in and monitor but once you do, it works well.

2 years ago

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Verified Customer

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Randi

The sales guy was great but I am a little frustrated with them because we were told with the size it would generating enough power to not have power bills but that wasn’t true and when my husband asked if we needed a bigger system they said we didn’t. I am not excited and I keep meaning to call them.

2 years ago

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Roger

It's been working perfectly. I haven’t had any trouble with it. It was hard to get things organized to get it installed but I don’t know if that was their problem or Idaho Powers. Either way it took almost six months.

2 years ago

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Jeffrey

I am satisfied. They seemed to have done a good job. They were pretty good at getting back to me with emails and questions. The rep I talked to was really nice and had a lot o good information.

2 years ago

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Eric

Customer service doe not get back to me with questions after we had the system. Installation was on time but they did some damage to the building. I’ve had it on my property for three years now and I’ve had two problems. It is a long term investment.

2 years ago

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Will

It was fairly easy to get it installed. I think the system is fine but I don’t know much about them. There have been times when I have called and asked them to do something and they didn’t do it yet.

2 years ago

Reply from Horizon PWR

Thanks for sharing, Will. We're happy that the installation was smooth and easy.

Mar. 17th, 2022

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Peter

Once they got it working, it worked great. Installation was hassle free. They are always supportive and helpful. I’ve had a few issues, and they have taken care of them.

2 years ago

Reply from Horizon PWR

We're happy to hear it, Peter! Let us know if you need anything else!

Mar. 17th, 2022

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Brian

It was pretty quick. We did end up having leaks in our roof and when I called to get it resolved I instantly got someone to the house to take a look at it and fix it.

2 years ago

Reply from Horizon PWR

We're happy to help, Brian!

Mar. 17th, 2022

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Verified Customer

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Ramon

When they came to help they never told me they were only going to do a partial plan, so I'm paying for twelve panels and it's not even touching my power bill. I still pay the same for my power bill and a bill on top of that for my solar panels. I've called four or five times to have somebody come out and tell me what's going on and I never did have anybody show up to explain to me what's going on so I had to call my neighbor who had a friend that told me that I don't have enough.

2 years ago

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Anonymous

Everything they put in has been working great so far. They got it done in a day and we're out pretty quick. I had some questions that were left unanswered initially, they had to kind of go in and get some feedback for that.

2 years ago

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Richard

Customer service and support was pretty good, It was the outcome that was not good. They had to go through a second party company here in Washington and that was terrible. The equipment is top quality. It's a very slow process, don't be misled when they say that they can turn around in forty five days.

2 years ago

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Verified Customer

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Rachael

Just very well, I'm pleased. They were knowledgeable they explained everything to me. It actually went very well, I have no problems. Very good support.

2 years ago

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Benson

It's been good. Just the follow up wasn't very good and we had our solar panels installed in January and they didn't start working until August because there wasn't any follow up really. And it was kind of hard to get him out here to get it work. The install went smoothly and it was pretty good.

2 years ago

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Verified Customer

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Jordan

It was a long process with my speed bumps. There are undersides of the system that they didn’t do their due diligence on and then they stopped responding with no resolutions to their mistakes. The inverter was broken from the start. They had to order parts to fix it. The date of installation was pushed back several times. It does now work the way it is supposed to.

2 years ago

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Greg

The salesman I dealt was with very easy to deal with. He was very responsive. We ran into a couple of issues during installation and it was very painful and there was a lack of communication which was frustrating but in the end it all worked out and everything works properly. It is set up well.

2 years ago

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David

I liked the price and the people who installed the system. They were friendly and efficient. It was fast. It saves us a lot of money on our electric bill.

2 years ago

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David

Every time I call they would answer my questions or I could deal with them pretty easily. It is producing what they said it would and I had no problems whatsoever. Smooth

2 years ago

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Rachael

It wasn't cheap, I tell you that, kinda spendy. I think they just did an outstanding job. When we call someone always answers, they're prompt and don't beat around the bush.

2 years ago

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Verified Customer

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Phil

My husband very happy with it. Equipment is much better than property we had on San Diego. It's working very well. Install was fine, we had no issues.

2 years ago

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Judith

That installation went very well I was really satisfied how quickly they came in, how proficient they were, and getting everything put together and cleaned up afterwards so I was real happy with it. It is best quality.

2 years ago

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Jose

So far everything is intact. Actually the install went pretty smooth and it was pretty good. Every time I call they were very helpful and they were there when I needed them.

2 years ago

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Verified Customer

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Cathy Bukowski

Because they were prompt and kept us in the loop while they were getting the panels ordered and the installation process. I highly recommend them.

2 years ago

Reply from Horizon PWR

Thanks, Cathy! We appreciate you choosing Horizon PWR!

Apr. 29th, 2022

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Verified Customer

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Mike

Sales pitch was not pushy, installation was very smooth, production has been great, and we love to see a deposit into our bank account each month.

2 years ago

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Jace Lewis

Horizon would call and be available to return calls up to the point they had the money. Once we tried to get them to finally get the solar turned on after months of trying, they wouldn't return our calls and we never heard from our project manager again. They didn't show up at scheduled times or even days(when we took off work and stayed home to be there), then would show up randomly without our knowledge and leave our gate open so our dogs ran off, not once but multiple times. It was a myriad of issues of this sort.

2 years ago

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Verified Customer

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Emily Gannon

I would not recommend this company to others. Our system was not turned on and functioning for months after their promised deadline. They would promise a call back and then never call. We would follow-up and they would continue to say someone would reach out to us to schedule the completion of our system. This went on for months until someone finally came to finish the installation/complete setup.

2 years ago

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Verified Customer

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Deborah Bliefnick

Several people with HorizonPwr told me I could take the federal tax credit and give it to the loan company to reduce the amount of time of my loan. This is simply not true. The tax credit is applied against any tax owed and cannot be "given" to the loan company. It was false advertisement of the product and misleading of the public.

2 years ago

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Raquel Landon

Took over 9 months to get set up. They didn't communicate with us at all. We had to constantly call them to see what was going on. They say it's up and running yet we've yet to see any lower power bills.

2 years ago

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Montie Carter

The install was great and the system works well. However the promise of the LED light bulbs never came true. We ended up going and buying our own. And the thermostat they installed stopped working 6 months after install.

2 years ago

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Carol Storm Redmond, OR

The first contractor made a very expensive and time consuming error that delayed the completion of our project. The foreman of the installation put the inverters on the front of our house, even though he was told at the time that this was not acceptable.

2 years ago

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John

Production isn't as high as I want and I feel like I was lied to and I put my money into it. The installers are great, they follow up with what they say they're gonna do. On multiple occasions my converter has quit and they basically said to restart it again. Pretty slow to return my calls. They just need to do a one year warranty.

2 years ago

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reed nielsen Rexburg, ID

field techs did a great job. salesman didn't follow through on what he promised. it remains to be seen if the system offsets my power usage over a full year.

2 years ago

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Verified Customer

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Ronda L Hatfield-Keppinger Klamath Falls, OR

The first disappointment was after the install, I found out that the contractor company chosen by Horizon PWR was not an acceptable contractor with the Oregon Energy Trust. Thus, I did not receive the Oregon Trust rebate, which was a substantial amount.

2 years ago

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Heather Slavin Meridian, ID

There was a lack of prompt communication about the need to reschedule. I had arranged to work from home for nothing on one day. The electrician and another crew member got into a fight in my garage. I was told I would get one month of credit for all the inconvenience. I haven't seen it yet and I e-mailed 2 weeks ago. I still haven't seen a response.

2 years ago

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Anonymous

The installation went smoothly, a one day process, but I had to have the county come back three different times before we could pass inspection. We have a lot of delays and miscommunication.

2 years ago

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Jacob

The panels were sitting in the yard in the morning and they were on the roof when I got off work. I've had panels put July and they weren't able to turn them on until the end of October.

2 years ago

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James

The worst solar company. Every time I called them they said that they'll do something and never do it and never called back and never give you information on the solar update. They said they'd have it done in two months they didn't get it done on time and I still don't have my batteries and it's been six months since I had it installed so incomplete after six months. Don't use Horizon.

2 years ago

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Bill

The sales person that came to my house seemed knowledgeable and seemed like a good fit. There was some good customer support there was also some very poor customer support. The installation process was for the most part good. Scheduling and getting all the the correct stuff wasn't necessarily smooth but the actual installation itself was once once everything was figured out. It took a lot of grief to get to that point.

2 years ago

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Joanna

I’ve had a good experience with them. It seems to be working. They were helpful throughout the process. They did a great job.

2 years ago

Reply from Horizon PWR

We're glad you had a good experience! Let us know if you need anything else!

Mar. 17th, 2022

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Makila

They really need to provide some additional follow up after installation. We keep calling and get no response. We never got any training. We have had some troubles knowing what to do with it. There is nothing with the equipment itself.

2 years ago

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Nathan

I bought the house with the system on it but not working. It has been pending for like three or four months. I am getting it fixed today. I think they should get parts quicker for their customers.

2 years ago

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Ricky

I had high electric bills and I found their installation to be really simple. The value is fine though some of it looks ugly.

2 years ago

Reply from Horizon PWR

We're happy we could provide a quick and easy installation!

Mar. 17th, 2022

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William

Installation process went very well. There were no issues. They were very professional and thank goodness got it done in a timely manner.

2 years ago

Reply from Horizon PWR

This makes us happy to hear, William.

Mar. 17th, 2022

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Mary

It's been almost two years now and I haven’t had any problems with them. It was fast getting it done and they were very professional. It is good.

2 years ago

Reply from Horizon PWR

We're happy to hear it, Mary! Thanks for sharing!

Mar. 17th, 2022

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Rochelle

Installation was fine but it took a long time and the salesperson who came to my house was fired. We are not getting all they said we would. They said it would be over a hundred percent of our power and that is not exactly right. It takes twenty to thirty years to pay off so it is a great investment but not as good if you are older.

2 years ago

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Anonymous

I have a tricky trench. They backed the panels right up to the house. It's very rocky soil there and I'm pretty picky with my yard but they did an okay job. I haven't had any issues with them.

2 years ago

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Aubrey

It was a terrible experience I'm not kidding. I wish that I never got into it. They did not do a very good job. It took almost six months to get this thing going, I was very unhappy and I've asked also for a paper records of what I received so I can have some proof of something and I don't know how many times I've asked, but I've got nothing. Sounded like a good deal but I am very disappointed.

2 years ago

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Gary

Yeah their customer service so far has been very poor. The process seemed to go pretty smooth. They really haven't addressed needs and haven't addressed problems in a timely manner if at all.

2 years ago

Horizon PWR Reviews