Green Home Systems
3.4
6.3
Overall Score
Author: Kaitlyn Short
Green Home Systems is a whole-home energy efficiency provider that offers an array of renewable energy upgrades for homeowners. Green Home Systems opened its doors in 1987 and has been providing customers with a hassle-free solar experience. With over three decades of experience under its belt, Green Home Systems' goal is to offer high-quality solar energy products at affordable prices.
Top Ranked Companies
The Good
- High Quality Products and Equipment
- Excellent Warranties
- Responsive Website and Mobile App
High Quality Products and Equipment
Green Home Systems uses high quality solar energy equipment in each of its projects. The company utilizes panels from SolarWorld and REC, which are both respected brands. Green Home Systems uses inverters from SolarEdge, which have a smart functionality and comply with UL 1741 SA.
Excellent Warranties
Green Home Systems offers some of the best warranties in the industry. The company provides its customers with a 25-year equipment warranty, which covers the panels and inverter, as well as a 25-year workmanship warranty, which covers labor. Those who go solar with Green Home Systems can be confident that they will be covered if something goes wrong with their system in the first 25 years.
Responsive Website and Mobile App
The Green Home Systems website includes a lot of helpful information, as well as a LiveChat feature that allows for live conversation with a company representative. Additionally, the company offers a mobile app so that customers can monitor their solar system from anywhere in the world. This application can be run on a mobile phone, tablet, or computer. The best part is that the app comes with Green Home Systems' standard package, so customers do not have to pay anything extra for it.
The Bad
- Customer Criticisms
Customer Criticisms
The majority of verified Green Home Systems reviews posted to Best Company are positive; however some current and former Green Home Systems customers have criticized the solar provider in the following ways:
- Nineteen percent of negative reviews identified project managers as the chief reason for the complaint. More specifically, these reviews focused on difficulty communicating with project managers after the contract had been signed and trouble finding local contractors or subcontractors to assist in the solar project.
- Sixteen percent of negative reviews cited issues with the customer service and support team — they specifically regard problems connecting with a service representative in the event of an outage or when the customer wants to receive updates on the installation process.
These reviews are mainly isolated incidents, and represent a small portion of Green Home Systems's overall review profile.
The Bottom Line
With over 30 years of experience, Green Home Systems is a veteran in the solar industry. The company offers lengthy warranties, high quality equipment, and a nifty mobile monitoring app, but does not offer leases or PPAs. If you are interested in a loan or an outright purchase, Green Home Systems may be a good fit for you.
