Fluent Solar Reviews

When we had questions they were always answered in a timely manner. The installation process was pretty uneventful. When they first got here, we discussed what they were going to do and I agreed and then they did it and that was it. The equipment so far is working fine.

They're professional and they're good at what they do. It's really helping out with my energy bill. During install they pretty much stayed outside, I watched them install the whole thing. They got it done done pretty quick. When you call in It doesn't take long for them to pick up.

Fluent as a company was great to work with from day one. Our sales rep always followed thru with everything she committed to. Incentives we received were great. Customer service was super. All around service made our experience with fluent a joy to go thru. We would recommend Fluent to our friends.

It looks great on the roof. It looks very nice. They did a good job. The process was very smooth. Faster than I thought. Any questions I've had, they get with me right away and answer everything.

So far we are happy with our install and use of our solar panels. The process was quick and any slow down was due to my schedule. We unfortunately just got them up and running and it's winter in Ohio so skies are mostly gray. We have noticed production even on the gray days so we will see how the electric bill is affected. We had a problem with the initial start-up call scheduled for 3:30 and received the call at 5:30. This was because of a time difference between states so hopefully they made note of that and corrected the time schedule for future customers. We rarely talked to the same person twice, which seemed not so personal, but the customer service was still good no matter who we were dealing with. Everyone was kind and knowledgable of our account. The app is easy to use and very basic. I'm looking forward to seeing the difference once we have the long sunny days of summer.

We had our panels installed by Fluent Solar at a much better rate than the competitors. Took awhile to get installed due to pandemic. During the wait we were kept informed and updated, However, once installed it has been great results. Whenever we contacted customer service with questions they are always eager to help and responds promptly to voice messages left. The one issue that we had when some of the panels were offline, they had the installers contact us promptly and booked an appointment, came to the home and trouble shoot and fix the issue. Satisfied customers here and highly recommends Fluent Solar. DW

Once I got the install done, they pretty much quit answering my calls or texts. The process was smooth, but I still have somequestions I wish I could talk to someone for answers.

Project manager was great and so communicative. Had some issues with the solar at first but they were on top of getting the part to repair it quickly. I also like that the attic insulation and fan was included. They were good about following up about this even though it didn't happen at the same time as the solar instal. I thought I would have to chase that down to get it done, but they were on top of it.

Panels installed after about 4 months, needed main panel upgrade and staffing issues everywhere (not the company's fault). System installed but has yet to turn on. Have had service ticket in for about 2 weeks. Received an e-mail from service, but no solution, no calls. Supposed to have 13 months before paying financing, but I am 4 months in to my 13 months (according to the bank used) and I still can't use my panels. I am patient and I understand the staffing issues facing everyone right now. So I give 4 stars with the hope that these issues will be resolved. I would've waited to give a review, but I have had 5 emails asking me to rate Fluent even though my system isn't functioning yet.

Everything was great. The only issue we had were the ground mount poles that we're left in our garage for a bit. Seems like there were some organizational changes which led to confusion about their pickup. Communication to us was great, and all the paperwork, permissions (even the HOA!), and inspections were coordinated and done without us having to do anything!

If you're like me you read reviews. I have read some of the one star reviews and let me tell you I the total opposite experience. From the start I trusted this company over the abundance of other companies that have tried to sell me solar. Nick my salesmen was freaking awesome. There was no pressure (unlike other companies) he understood my concerns addressed them and came back with a reasonable plan. Once approved I was introduced to Luis my PM, he took care of all the backend stuff and made sure I had any other concerns addressed. Anytime a question came up no matter how small I could reach out to either Luis or Nick and they always got back to me sameday with an answer. So far the only thing that seemed to have taken the longest was waiting on the city to permit the job. It's been about two months or so and my panels are now installed. Oh, we can't leave the installers out of this. Adam the lead on the install came in at 7am 8/13 and had a 26 panel system installed (with help and a electrician) by 11am. Now we are waiting on the inspection so I can flip the switch and start saving money! Big shot out to Fluent and everyone that is on thjs project.

I thought solar panels would be too expensive but after being bombarded with ads claiming they were free I looked into it. My house has a good southern exposure so I thought it made sense. I found out from the first company I spoke with, they were too expensive. I had a meeting set up with FLUENT and was about to cancel but thought I would hear them out. I'm glad I did, they gave a proposal that made sense financially. Otherwise I would not have done this. I have recommended FLUENT to co-workers and friends. The system was installed in 3 weeks and actually got done prior to the original install date. The people I worked with were great and answered all my questions when they were asked. I am satisfied with the work and look forward to monitoring the energy production.

I've had a very hard time getting the scheduling guy to get back with me about anything right now. Installation was fine. They came out and they were done within a day. I was very happy with them. I've had no problem with their equipment other than with the app. We are definitely just having a communication failure right now.

Any questions we had, they always answered them. We can call them, they answer the phone, they answered the questions. It was smooth.

Lack of communication, not trustworthy as our sales guy just told me what I wanted to hear. Took 3 weeks after the new meter was finally installed to even get our system running! Such a waste of time & money. We've been paying panel payments and the power bill. Still waiting on the rebate check we were promised months ago.

63 days to install which was more than I hoped but he did tell me up to 90. Other than that everything went smooth and I'm very happy with the outcome. I average about $12 to $15 a month from Evergy and if I could go back I would have done it alot sooner

The system seems to be functioning as promised. The installation was done in a timely fashion. Coordinating the installation and inspections was slow with poor communication. The wiring had to be corrected upon inspection. After all being said staff was friendly and helpful. I think they were overwhelmed with the amount of work. I believe the product sales itself so everyone was very busy.

I am satisfied with the installation of the solar panels but the company is falling short on the follow-up it has been a month since the installation and they finally got the walkthrough of the startup after many calls from me but an error occurred so it is not generating power yet and they have not followed up. Also the ceiling of my garage was damaged during installation it just needs a sheet rock replaced if I was not an old man I could have done it now we have extreme cold weather coming in that could cost me more than the solar panels future value will be everybody I talked to in this company is friendly and helpful but I am beginning to believe think they are more interested in selling products then taking care of customers

From the initial conversation with Fluent’s sales reps to the installation, my experience with Fluent was professional and easy. Their pricing was competitive, the people were great and the service was tremendous. This is the place to go for all of your residential solar needs.

Friendly and courteous service. Happy the panels were made in USA. Kept me advised every step of installation and final set up today. Happy with appearance of panels on our roof. Can’t wait to see how much energy will be produced and energy savings will be obtained. Thank you!

My husband and I would not recommend or refer this company to anyone. We had so many issues and problems. Customer service was terrible if we could rip these solar's out and find another company we would. We started this process May 15, 2020 and did not get it turned on until September 2020. Very very unhappy with this company you have no idea

Signed up around April, installed around may, it's now october and I'm still paying my power company AND I'm paying for my solar!!!!!! I've been paying $80 a month for the solar and my power bill each month which is 100-120!!!!! Fluent has done nothing but drag their feet.

The salesperson was friendly and helpful, the installation was done in one day, and the system was up and running the day after First Energy (Ohio Edison) came to change out the electric meter.

Everything went Great from start to finish just took a long time to compete. Do not know if electric company were draging the feet or Fluent was to busy but up and running great now. Happy with the prodution . Four star because of time to get up and running.

Fluent Solar personnel are very friendly, knowledgeable and excellent customer service. Would highly recommend this company and products. Highly professional. Thank you Sam Garza!

I recently with Jordan of Fluent Solar, he took the time to educate me on solar, he was clear, precise and patient! I highly recommend this company due to Jordan’s knowledge and expertise.

# Fluent Review Fluent’s support was OK - during the installation process. It’s been a disaster trying to fix some loose ends that occurred. Though there are some concerns I have with the work Fluent set up in the beginning. Firstly, based on their estimates on how many panels I would need to cover my current energy usage plus some growth in the future were dramatically off, and even though less people live in my house than before, my usage has somehow gone up, exceeding what my panels are capable of providing, meaning before the panels were even turned on I have no room to scale in the future. This means I’m paying a double bill, one to Fluent and one to Xcel for my energy overages. This is disappointing to say the least. Also, I’m not sure if it was due to supply chain issues, but the panels I have installed do not seem like what was described to me during the sales process (specifically how there would be no way for animals to get between the panels and my roof because they were low-profile panels and flat installation brackets…my panels have a substantial visible gap between them and the roof. The contractors Fluent has been working with have been awful. My back yard has been trashed with the amount of garbage, old wires, conduit scraps, forgotten tools, and food left to rot that were left by the contractors. More than once they didn’t show up when they said they would (not just late, but not showing up at all, with no communication they weren’t going to be there), lied more than once about the job being finished when it wasn’t, gaslit myself and my project manager regarding their attendance and job completion, had to come back out 4 or 5 times (I was told they would get the work done in one day) and I had to wait an extra month for my project to complete because they were so unprofessional. I have concerns not all of the panels are connected because they don’t all show up in the app. I was told I need to troubleshoot this through a third-party who manages the app, but I potentially have at least two solar panels that are completely offline. Shortly after wrapping up the installation it got warm enough to start using my air conditioner, which is no longer connected to my thermostat. I raised this issue to Fluent nearly two months ago and have been calling them twice a week to get the issue resolved. Communication has been a mess, since they’ve committed to calling me regularly with information and updates but haven’t followed through. The status has been the same for weeks (waiting for one HVAC company to reply to them) with no updates. Meanwhile temperatures inside my house are exceeding 90°, making it unbearable to do my job, and is hell on my pets. I’m unable to take them somewhere air conditioned while I work and I can’t afford to pay to leave my house every day. I assumed this was a shortage of HVAC labor, but I was able to schedule someone to come out within 48 hours of my call…what the hell have I been waiting for 7 weeks for?! Finally they were able to schedule one of the electricians who originally replaced the master panel to my house (three days later than when they said they were available), and they were able to verify that the AC is at least receiving power and runs without issue, so somewhere the communication from my thermostat to my AC isn’t getting through. Yet again, I had to follow up with Fluent almost a week later about what are next steps are going to be based on this information. They said they MIGHT be able to send someone out NEXT WEEK. This is when I decided to call someone to look at it myself. Originally they said that my house would be used as a case study and that to quality for this I needed to provide a few months of data to show the “improvements” I’ve experienced, but I haven’t gotten any information regarding how I’m supposed to be providing this information or interacting with Fluent. It also feels fishy that one of the most energy-guzzling appliances have gone down during the time period that they want to get a copy of my data. Maybe this is their way of fudging the numbers to make it look like solar (and the other eco-improvements they provided for the house) made a huge dent in my energy usage when in reality it’s because I’m roasting alive in my own home. They’ve been begging me to leave a review, so here it is.