Fluent Solar Reviews

I've had a very hard time getting the scheduling guy to get back with me about anything right now. Installation was fine. They came out and they were done within a day. I was very happy with them. I've had no problem with their equipment other than with the app. We are definitely just having a communication failure right now.

Lack of communication, not trustworthy as our sales guy just told me what I wanted to hear. Took 3 weeks after the new meter was finally installed to even get our system running! Such a waste of time & money. We've been paying panel payments and the power bill. Still waiting on the rebate check we were promised months ago.

# Fluent Review Fluent’s support was OK - during the installation process. It’s been a disaster trying to fix some loose ends that occurred. Though there are some concerns I have with the work Fluent set up in the beginning. Firstly, based on their estimates on how many panels I would need to cover my current energy usage plus some growth in the future were dramatically off, and even though less people live in my house than before, my usage has somehow gone up, exceeding what my panels are capable of providing, meaning before the panels were even turned on I have no room to scale in the future. This means I’m paying a double bill, one to Fluent and one to Xcel for my energy overages. This is disappointing to say the least. Also, I’m not sure if it was due to supply chain issues, but the panels I have installed do not seem like what was described to me during the sales process (specifically how there would be no way for animals to get between the panels and my roof because they were low-profile panels and flat installation brackets…my panels have a substantial visible gap between them and the roof. The contractors Fluent has been working with have been awful. My back yard has been trashed with the amount of garbage, old wires, conduit scraps, forgotten tools, and food left to rot that were left by the contractors. More than once they didn’t show up when they said they would (not just late, but not showing up at all, with no communication they weren’t going to be there), lied more than once about the job being finished when it wasn’t, gaslit myself and my project manager regarding their attendance and job completion, had to come back out 4 or 5 times (I was told they would get the work done in one day) and I had to wait an extra month for my project to complete because they were so unprofessional. I have concerns not all of the panels are connected because they don’t all show up in the app. I was told I need to troubleshoot this through a third-party who manages the app, but I potentially have at least two solar panels that are completely offline. Shortly after wrapping up the installation it got warm enough to start using my air conditioner, which is no longer connected to my thermostat. I raised this issue to Fluent nearly two months ago and have been calling them twice a week to get the issue resolved. Communication has been a mess, since they’ve committed to calling me regularly with information and updates but haven’t followed through. The status has been the same for weeks (waiting for one HVAC company to reply to them) with no updates. Meanwhile temperatures inside my house are exceeding 90°, making it unbearable to do my job, and is hell on my pets. I’m unable to take them somewhere air conditioned while I work and I can’t afford to pay to leave my house every day. I assumed this was a shortage of HVAC labor, but I was able to schedule someone to come out within 48 hours of my call…what the hell have I been waiting for 7 weeks for?! Finally they were able to schedule one of the electricians who originally replaced the master panel to my house (three days later than when they said they were available), and they were able to verify that the AC is at least receiving power and runs without issue, so somewhere the communication from my thermostat to my AC isn’t getting through. Yet again, I had to follow up with Fluent almost a week later about what are next steps are going to be based on this information. They said they MIGHT be able to send someone out NEXT WEEK. This is when I decided to call someone to look at it myself. Originally they said that my house would be used as a case study and that to quality for this I needed to provide a few months of data to show the “improvements” I’ve experienced, but I haven’t gotten any information regarding how I’m supposed to be providing this information or interacting with Fluent. It also feels fishy that one of the most energy-guzzling appliances have gone down during the time period that they want to get a copy of my data. Maybe this is their way of fudging the numbers to make it look like solar (and the other eco-improvements they provided for the house) made a huge dent in my energy usage when in reality it’s because I’m roasting alive in my own home. They’ve been begging me to leave a review, so here it is.

They have yet to call me back when they say they will! They have had over a month to resolve my particular problem, and I have been put off continually.

Very helpful and knowledgeable until you sign your name down. Not helpful afterwards

Unable to contact them and i never received the rebate i was promised.

Lack of communication and sense of urgency.