2.3
2.3
Author: Kaitlyn Short
Headquartered in Torrance, California, Energy Service Partners (ESP) has been working with both solar installers and residential solar customers in California since 2015. Not only does the solar provider help homeowners access clean energy, but ESP also partners with local solar installers to streamline the solar system installation process, and maintain high customer satisfaction levels.
ESP has been recognized by Solar Power World as one of the publication's "Top 500 Solar Contractors" for the years 2020, 2021, and 2023. ESP's inclusion on the Top Solar Contractors list is significant for consumers because it indicates that the company is recognized and respected in the solar industry. It demonstrates that the company has a proven track record in successfully implementing solar projects.
Energy Service Partners markets itself as a full-service solar partner, meaning the company plays an active role at every step of the solar installation process:
In addition to cash purchase, customers can also secure a solar loan through Energy Service Partners. Solar loans significantly reduce the sometimes tens of thousands of dollars in upfront costs to nothing, while still granting homeowners access to the federal solar tax credit and other solar incentives. ESP works with a number of third-party financiers to help make solar energy savings much more accessible to the homeowner:
In addition to the Enphase and SolarEdge solar inverter, Energy Service Partners implements a selection of Tier 1 solar panels into each array its technicians install:
Energy Service Partners’ solar installations all come with a 25-year equipment warranty, along with a 25-year workmanship warranty, meaning if any part of the system proves defective (either due to product malfunction or installation error), the company will service or replace that part for free during the first 25 years of system operation.
Energy Service Partners is only available to solar customers in California. Although demand for solar in these states is high, so follows the supply of available solar providers. Such a difficult solar market can make standing out difficult for companies without a sense of national recognition.
Leveraging verified Energy Service Partners reviews can help distinguish companies from the rest of the crowd.
Energy Service Partners does not appear to offer solar lease or power purchase agreement (PPA) financing options to its customers. Both of these options provide low-cost alternatives to cash purchase and solar loans by allowing customers to either rent their systems or purchase the energy their systems produce at a lower rate than their traditional utility bill.
ESP does not appear to have a certification from the North American Board of Certified Energy Practitioners (NABCEP), an industry-recognized nonprofit that promotes best practices within the solar power industry.
Although not necessarily an indictment of ESP’s quality of service, this certification, among others, can help customers identify companies that champion the latest developments in solar energy.
As of September 2023, limited ESP reviews have been posted to Best Company, and these reviews are mixed at best. According to customer feedback, ESP users have identified the following criticisms about the solar provider: slow communication, coordination issues, and lengthy project durations.
Granted, these reviews represent a small percentage of ESP's total online review portfolio; the company has amassed hundreds of positive reviews through Google, and has consistently made a point of addressing customer complaints in a speedy and empathetic manner.
Energy Service Partners has much to offer to solar customers in California. The company is transparent about its financing options and partners, as well as the solar power equipment it installs.
Customers can also trust that an ESP representative will be assisting them at every step of the solar installation process. If customers are not interested in owning their systems, and would rather finance through a lease or PPA, Energy Service Partners is not the right company for them.
Otherwise, the solar company is worth looking into and obtaining a solar quote.
We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.
© 2024 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information