Name: SunPower
Rating: 3.8

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Erick Rivers Los Angeles, CA

Worse customer service. Don’t have a problem because you’ll never get a supervisor to help you and they DONT MONITOR YOUR SOLAR AS THEY PROMISED when they sell their products.

3 years ago

Reply from SunPower

Hi Erick, I apologize for the experience you've had with us. When you have a moment, please send us a private message with your contact details.

Apr. 27th, 2021

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The Cats Meow Staten Island, NY

I set up a virtual appointment. I sat there and waited and no one called. I sent an email saying I was never contacted. I never received a reply email. What a garbage company.

3 years ago

Reply from SunPower

I'm sorry to hear about your missed appointment and would like to review this further to determine the reason behind why you were never called. Please send me a private message with your contact information and details of your appointment so that I may escalate accordingly.

Mar. 16th, 2021

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Raffaella Marsh La Mesa, CA

Very professional and very helpful. Got disconnected took the time to call back and text me

3 years ago

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Alvaro Nunez Orlando, FL

Excellent service and product, its the best choice anyone can make in order to save loney and our ecosystem

3 years ago

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JamesGarrett12 Fishers, IN

SunPower went super smooth, everyone I’ve talked to was very kind and the prices were fair.

3 years ago

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Gary Schmidt Santa Barbara, CA

Cath was very helpful. She emailed me my solar agreement right away. Thanks Cath, Gary Schmidt

3 years ago

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shelly munoz Dixon, CA

Edel was quick and professional and kind and helpful I hope I spelled your name correctly

3 years ago

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Connie Krc Litchfield Park, AZ

Sandra C provided excellent and professional service with our need for technical assistance.

3 years ago

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Brenda Bloodgood San Diego, CA

Sunpower had my 86 year old grandfather sign a 20-year lease. He died 4 years later and now this lease is the responsibility of his next of kin. Predatory? Beware of this company.

4 years ago

Reply from SunPower

Hello Mrs. Bloodgood, I’m sorry to hear that your expectations have not been met. Upon review of your account, your case has been assigned to Adrian C. Please contact him directly if you have any additional questions. If you need further assistants please send us a direct message. We appreciate your business and truly value your feedback. Thank you.

Apr. 25th, 2020

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Kaustubh Sabnis Andover, MA

Answered all my questions. Promosied to get back to me with a timeline for upgrade.

4 years ago

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Florencio Madera, CA

My dad is very happy with his system. The crew was nice and everyone was helpful.

4 years ago

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Silas Stewart Lake Alfred, FL

They seemed somewhat discourteous and they seemed more interested in passing me off to other companies and that didn't sit well with me.

4 years ago

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Andrew Bond Lake Villa, IL

So far I have appreciated the dedication and determination of the people that I have talked to.

4 years ago

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Sheila Williams New London, CT

They went above and beyond to help me with the instillation of solar panels. The staff was amazing.

4 years ago

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Michael Tyler Durham, NC

They were honest and told me that my house would not be a good candidate for solar.

4 years ago

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Amit Jain Round Rock, TX

They will install it for you but forget customer service and maintenance. I have called them three times in the last 6 months and on the phone they confirm that someone will call back. But that never happens.

4 years ago

Reply from SunPower

Hello Amit Jain, I'm sorry to hear about your negative experience. Providing excellent customer service is our main goal. I have reviewed the call logs on your account. There is no record of you calling in with any concerns to SunPower. Can you please send me a private message with the number you were calling. I will investigate further. We truly do value your feedback and your business. Thank you,

Jul. 18th, 2019

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Svetlana Zhuravskaya

Very good relations between company workers and customers. Promt response for any needs.

4 years ago

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Jerry Livermore, CA

Great planning and construction. Power production is better than estimated. Thanks!

4 years ago

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Frank Ortega Visalia, CA

We have saved a lot with these solar panels. It's nice to know that we dont have to watch our electric bill .

4 years ago

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Angie Johnson Brentwood, CA

Great, quick service. Knowledgeable employees which were very helpful thru the entire process.

4 years ago

Reply from SunPower

Congrats, Angie!

Jul. 10th, 2019

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Paul Rocklin, CA

Technician was great Kept me informed, was professional, respectful and polite.

4 years ago

Reply from SunPower

Thank you, Paul!

Jul. 10th, 2019

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Dinesh Shrimali Pleasanton, CA

Excellent all the way, From start to finish. Timely, Courteous installation & sales. Excellent App.

4 years ago

Reply from SunPower

Congrats! Glad you're enjoying the energy monitoring app.

Jul. 10th, 2019

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Laurel Vawter Oceanside, CA

Provided useful information and answered questions in timely manner. Friendly and helpful.

4 years ago

Reply from SunPower

Thanks, Laurel!

Jul. 10th, 2019

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Kimberly Harris Santa Clarita, CA

Very high pressure post sale. I mean it’s forced upon you at the sale of your home and then they call you every 24 hrs post closing. Way to much

4 years ago

Reply from SunPower

So sorry you had a negative experience, Kimberly. Please feel free to email me if there's anything I can help you with: .

Jul. 10th, 2019

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Wagdy Demyan Ripon, CA

Professional sales person great work fast and clean installation. The system works very well

5 years ago

Reply from SunPower

Thanks for choosing SunPower, Wagdy.

Jan. 22nd, 2019

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Kris C Pawcatuck, CT

Becky was amazing through this process. Everything was easy and taken care of with ease.

5 years ago

Reply from SunPower

Thanks, Kris!

Jan. 25th, 2019

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Linda Dale Eloy, AZ

Their service is horrible. We have been waiting 5 weeks for replacement inverter. Calling SunPower and Solar Tops just gets me the runaround. No one ever calls back as promised.

5 years ago

Reply from SunPower

Hello Linda, I see from your case file that we resolved your inverter issue. We're sorry that you had trouble reaching us previously, and we've since expanded our customer service team to help avoid delays like this in the future. Please let us know if you need anything else.

Nov. 4th, 2018

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Paul Tremblay Apple Valley, CA

After $52,000.00 invested in 2006, my inverters, I have 2, have failed. Sunpower will not talk to me, or even a local installer that I hired, to troubleshoot the problems. THANK YOU VERY MUCH, SUNPOWER. My system stopped producing any power at this time. My options are to replace the 2 inverters, with a new single inverter. Estimated cast $4,000.00 Plus. Sta away from Sunpower. They have NO INTEGRITY.

5 years ago Edited September 14, 2021

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Livia S Shemansky Altadena, CA

We’ve had their panels on roof for over 3 years and they have never worked as advertised. Now they don’t work at all. Does the lemon law cover solar panels. They come out but never get it fixed.

6 years ago

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Jeff Jannarone Belmar, NJ

They absolutely fail at fixing their product in s timely fashion. They took 6 years to replace my failed system. Just in time for the 10 year warranty to expire. When the system works it is excellent. WHEN it works.

6 years ago

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J Allen Pensacola, FL

Very professional, explained all steps in the process. Very good customer service. Quick to start and finish.

1 year ago

Reply from SunPower

We are thrilled to see how satisfied you are with the installation process. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Oct. 19th, 2022

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Verified Customer

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Maynard Gillespie Sun City, AZ

It took way to long to get connected April to December 2022

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services.

Dec. 22nd, 2022

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Verified Customer

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Moises Salazar Fontana, CA

Did not meet up to expectations $2500 paid to Edison at the end of the year

1 year ago

Reply from SunPower

Hi, we're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Nov. 3rd, 2022

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Verified Customer

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Michael D Ross Wantagh, NY

I installed a new router and asked Support how to pair it and NOBODY HAS RESPONDED SINCE 11 DAY AGO

1 year ago

Reply from SunPower

Thank you for bringing this situation to our attention. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution.

Oct. 6th, 2022

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Verified Customer

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Bill Porterville, CA

The installation went well, and the equipment works well.

1 year ago

Reply from SunPower

We are thrilled to see how satisfied you are with the installation process. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Sep. 28th, 2022

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Verified Customer

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Mary Winchester, CA

Because the meter reading is not correct ever

2 years ago

Reply from SunPower

Hi Mary, we appreciate the feedback. I apologize for the issues you had with the meter reading so far. I'd love to provide you with assistance from our support executive team to resolve this issue. When you have a moment, please provide us with your account details. Thank again for leaving a review.

Jan. 12th, 2022

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Verified Customer

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Garry Attridge Alta Loma, CA

Still waiting for the $1200 signing incentive.

2 years ago

Reply from SunPower

Hi Garry, we're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Dec. 30th, 2021

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Verified Customer

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Suzan Martignetti Rancho Mirage, CA

The install was great the follow up has been terrible.

2 years ago

Reply from SunPower

Thanks for the feedback, Suzan. We apologize for the poor experience you had with the follow-up visit. Please contact us if there is anything we can still assist with.

Dec. 7th, 2021

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Verified Customer

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Lisa Callaway Venus, TX

Problems with my app, problems with incorrect grid info.

3 years ago

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Verified Customer

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Stan Holtman Bakersfield, CA

Their App is not accessible with Voice Over.

3 years ago

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Verified Customer

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Gerard Weick Bay Shore, NY

The system does not seem to work & I have called them at least 5 times & they'd not call back

3 years ago

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Verified Customer

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Jerry

This company's communication is terrible.

3 years ago

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Verified Customer

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Beaver Ingleside, IL

After 3 week still waiting for my dahboard to work.

3 years ago

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Verified Customer

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S McBride

System is not working as it should be. It has been over a month and it still has not been fix

3 years ago

Reply from SunPower

Hello, I'm sorry to hear that your expectations have not been met. Please send me direct message with your contact information, and I would be happy to help you with any questions or concerns you may have. We appreciate your business and value your feedback.

May. 21st, 2020

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Verified Customer

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Shanon christiansen Pacifica, CA

System down too often Comes back on but takes a few hours

4 years ago

Reply from SunPower

Hello Mrs. Christiansen, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Apr. 29th, 2020

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Verified Customer

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Sunny Prescott, AZ

Good units but not enough panels for our needs

4 years ago

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Verified Customer

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Randy Redmond Sierra Vista, AZ

Lack of service. It has been over a month and only have an appt. No repair.

5 years ago

Reply from SunPower

Thank you for bringing this to our attention. Please expect a call from an esclation specialist.

Dec. 10th, 2018

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Verified Customer

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no name Lincoln, CA

Poor customer service. No communication when their software stopped working.

5 years ago

Reply from SunPower

Hello, I’m sorry to hear that your expectations have not been met. When you have a moment, please send us a private message with your contact details.

Dec. 10th, 2018

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Shabbir Staten Island, NY

very efficient and good working crew ,work done in time

9 months ago

Reply from SunPower

Shabbir, it is wonderful to read your review and your feedback is greatly appreciated. We're happy to know that you had an amicable experience. Thank you for helping us change the way our world is powered!

Jul. 31st, 2023

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Walter

I'm getting great results from my solar panels!

9 months ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Jul. 26th, 2023