Name: SunPower
Rating: 3.8

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Verified Customer

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Joe Palm Desert, CA

They are a bit high in cleaning solar panels.

4 years ago

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Dennis Palmer Lake Havasu City, AZ

So far we're producing about twice the energy we're using

4 years ago

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The sun is your best friend .

They are made well. The sales person Tim was a very professional salesman , and was not a pushy person , i like that .

4 years ago

Reply from SunPower

I'm happy you had a good experience.

Apr. 17th, 2020

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Verified Customer

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mike Wilt

good system reliable, good performance no breakdowns

4 years ago

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Fix our electrical panel box

Our electricity keeps blowing out and you guys say you'll fix it still haven't heard back from you guys

4 years ago

Reply from SunPower

Hello Customer, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you

Apr. 3rd, 2020

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Bill

Good quality and service and reliability.

4 years ago

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S. Garcia

The quality of the solar panels are great.

4 years ago

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C.Zausa

Great Customer Service, Best Warranty on Solar Panels.

4 years ago

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Gonzales Roger

Poor online monitoring tool. It's mostly not functional. Useless.

4 years ago

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Anonymous

Good product. Installation could have been done better

4 years ago

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Grant

I love the panels but there software is terrible.

4 years ago

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Shailesh Khanal

Timely implementation, online monitoring

4 years ago

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Tom Z Grass Valley, CA

Everything great except monitoring software app

4 years ago

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ML

not covering the amount of electric they stated

4 years ago

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Vinod

Very good experience and product quality

5 years ago

Reply from SunPower

Thanks, Vinod!

Mar. 22nd, 2019

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Jay Tyson

They make a good product, but the customer service has been poor.

5 years ago

Reply from SunPower

Thank you for the feedback, Jay. I'll reach out privately to see if we may better assist you.

Feb. 6th, 2019

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Odle Chico, CA

Repeated poor communication with customer, made design changes without customer approval

5 years ago

Reply from SunPower

Sorry to hear this, Odle. Let us know if you need further assistance.

Feb. 6th, 2019

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Anonymous Martinez, CA

We were many weeks of non reporting on line.

5 years ago

Reply from SunPower

Please give us a call at 1-800-SunPower if you need any assistance.

Dec. 19th, 2018

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terrible Mira Loma, CA

you have not ever come to clean the panels as you said you would once a year... guess how many years we have had them?

5 years ago

Reply from SunPower

Hello, when you have a moment can you please send a private message with your contact information? Once we have that we will have an escalation specialist reach out to you.

Dec. 10th, 2018

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Richard Penn Valley, CA

One of the most professional contractors I have had the pleasure to work with.

9 months ago

Reply from SunPower

Richard, we are happy to read your satisfaction with your contractor. Thank you for helping us change the way our world is powered!

Jul. 26th, 2023

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George San Antonio, TX

HIGH QUALITY PRODUCT, INSTALLATION, CARE FREE OPERATION REDUCED ENERGY COSTS

9 months ago

Reply from SunPower

George, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to [email protected]. Thank you for your feedback and we look forward to talking to you.

Jul. 26th, 2023

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Stephen Matawan, NJ

Everything was completed when they said it would be done. Very happy with product and service.

9 months ago

Reply from SunPower

Hi Stephen, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jul. 26th, 2023

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DAVID DALTON Las Cruces, NM

Great customer support. Also solar production is meeting specifications

9 months ago Edited July 26, 2023

Reply from SunPower

Hi David, we appreciate your feedback and glad your system is working as promised. If you have additional questions regarding your case please send us a private message here and we will be happy to assist you. Thank you for helping us change the way our world is powered!

Jul. 19th, 2023

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Susan Palm Coast, FL

Everything is working great. We have had no problems so far.

10 months ago

Reply from SunPower

We are happy to read you are enjoying your system and received exceptional experience, Susan. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Theresa San Diego, CA

Appreciate savings on SDGE bills and the system reliability.

10 months ago

Reply from SunPower

Thank you for sharing your SunPower experience. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Jhalman Sacramento, CA

Great customer service. Every month pay the same amount for solar energy.

10 months ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 11th, 2023

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Tom

Even on cloudy days, I still produce enough electricity to run my house

10 months ago

Reply from SunPower

We're delighted to know that you are enjoying your system, Tom. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Verified Customer

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Larry McIntosh Quincy, MA

Very efficient working with sunpower. Good technology already saving me $ every month.

1 year ago

Reply from SunPower

Larry, it is great to read that you are enjoying your solar savings. Thank you for helping us change the way our world is powered!

May. 11th, 2023

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Randall Dallas, TX

The app does a great job of showing power generation quantities from my solar panels.

1 year ago

Reply from SunPower

We appreciate your review, Randall. It is wonderful to read that you are enjoying your app as well as your solar savings. Thank you for helping us change the way our world is powered!

Apr. 7th, 2023

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Joe Azevedo Grass Valley, CA

The entire process was smooth except for the panel installation. We didn't get power until after 11pm that night.

1 year ago

Reply from SunPower

Joe, we appreciate your feedback and apologize for any inconvenience. Send us a private message if we can further assist you with anything. Thank you for helping us change the way our world is powered!

Mar. 29th, 2023

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Verified Customer

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NIKLAS Thousand Oaks, CA

absolutely professional workers!! everything was as promised, everyone is knowledgeable.

1 year ago

Reply from SunPower

Niklas, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Mar. 22nd, 2023

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Lydia Pigati Chandler, AZ

Love love love the product. 1st problem with inverter in almost 10 years. I've been trying to get my inverter repaired since Thanksgiving. Still waiting on a repair. Products are great, support in non-existent. Too bad.

1 year ago

Reply from SunPower

Lydia, we are sorry to hear your expectations have not been met. We want to help restore your faith in SunPower and noticed you spoke with a representative today and that you have a follow-up call scheduled for tomorrow. Your currently open case has also been escalated to our Executive Support Specialist Team for review and follow-up as well. Thank you for bringing this to our attention and we look forward to talking to you soon.

Mar. 20th, 2023

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Linda Masterson Rocklin, CA

From beginning to end, our experience was exceptional. Thank you Sun Power Team.

1 year ago

Reply from SunPower

Linda, it is wonderful to read review and to know that you received an amicable experience. Thank you for helping us change the way our world is powered!

Mar. 13th, 2023

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peter Larsson Los Altos, CA

Everything is working according to the plan. Smooth installation and good communication.

1 year ago

Reply from SunPower

Peter, we appreciate you sharing your exceptional experience with us. Thank you for helping us change the way our world is powered!

Mar. 8th, 2023

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Simon Wray Sequim, WA

I've only had SunPower modules installed for 7 months but so far they have performed flawlessly.

1 year ago

Reply from SunPower

Simon, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Mar. 8th, 2023

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Alexandra Priputen Princeton, TX

Very easy to work with. Had the panels not quote one year but have had no problems.

1 year ago

Reply from SunPower

What an excellent review! We are so happy to hear of your satisfaction with our products. Thank you for helping us change how our world is powered!

Mar. 3rd, 2023

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Leo Riverbank, CA

Lack of follow up to installation. No idea how the Sunpower app works and no contact initiated by Sunpower to make sure I understand.

1 year ago

Reply from SunPower

Leo, we sincerely apologize for your experience and would like to investigate this further. Please send us a private message here on Best Company with your account and contact information. Once we receive your information we will assign you an Executive Support Specialist to assist you. We value your business and thank you for bringing this to our attention.

Feb. 27th, 2023

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Dale McCauley Miami, FL

They provide the best panels and warranty in the industry. Made in North America, too!

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Feb. 23rd, 2023

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Ronald

I am not getting enough available wattage from my equipment. I got your equipment because my son in law got it and was very happy. It is a hassle to get a technician to my house to find out the oroblem

1 year ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Feb. 22nd, 2023

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Greg Hogan Henderson, NV

the product was recommended to be by a solar expert and he was correct. The panels perform well.

1 year ago

Reply from SunPower

Greg, it is great to read your panels are meeting your expectations. Thank you for sharing and for helping us change the way our world is powered!

Feb. 15th, 2023

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Joan Bricker Altamont, IL

Very smooth process start to finish. Great savings while reducing our carbon footprint.

1 year ago

Reply from SunPower

Joan, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Feb. 10th, 2023

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Lydia El Dorado Hills, CA

Dislike not being able to easily sign up for automatic payments. Now get late bills all the time and unable to sign up for automatic payments again.

1 year ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Feb. 7th, 2023

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Ron Jamul, CA

Took a bit longer than expected due to supply chain issues, but otherwise service was great. System works well

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jan. 26th, 2023

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Eileen Gleeson Surprise, AZ

The solar panels are working great and the installation company Cool Blew were very professional.

1 year ago

Reply from SunPower

Eileen, it was wonderful to read your exceptional review and installation experience. Thank you for helping us change the way our world is powered!

Jan. 25th, 2023

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Mark Sheinbaum Spokane, WA

solar panels are great. monitoring equipment failed and had to be replaced. replacement took a long time.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Jan. 25th, 2023

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luat le Garden Grove, CA

So far so good. Every thing is running accordingly and produces ton of power from the sun.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jan. 18th, 2023

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Brian Peacock Los Angeles, CA

The initial sales staff call is a complete waste of time, because you can tell him all the information and then when you have somebody who actually the information, you have to give it all over again.

1 year ago

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Bob M Livermore, CA

This is the worst company I have ever worked with. Over 6 months since signing and they can not get it together. Still no solar and no end in site! Do yourself a favor and go with someone else

2 years ago

Reply from SunPower

Hi Bob, we are truly sorry for the experience you had so far with us. I understand how frustrating this is for you not to have access to solar energy for 6 months. I'd love the opportunity to restore your confidence in SunPower. When you have a moment, please provide us with your account details. So, we can have support executive specialist contact you for further assistance.

Dec. 20th, 2021

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Gloria Merino Vacaville, CA

Impressive, had all the answers to my husbands questions. Fast, respectful of our home.

2 years ago

Reply from SunPower

We are delighted that we could provide your family with a positive experience and answer all inquires made. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Nov. 17th, 2021

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yanyan tan Fresno, CA

kent has a great service, professional and very nice people. Can recommend to others.

2 years ago