Name: Sunnova
Rating: 4.7

star star star star star

James Lavalette

Sunnova has been great to deal with through the entire process. The billing and usage breakdown in the app is excellent.

11 months ago

Reply from Sunnova

Hi James Lavallette! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

May. 25th, 2023

star star star star star

Handy R us Chester, NJ

Great service provided and sales rep kim was awesome and very easy to explain and as well to assure us the whole process

11 months ago

Reply from Sunnova

Hello Handy R Us, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *JA*

May. 25th, 2023

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Eric Messner Ivoryton, CT

Billing information on contract for autopay is incorrect. Banking information is either missing or not correct. Balance reflects attempts by Sunnova to collect but not receiving payment. Bank verified no attempts Very disatisfied.

11 months ago

Reply from Sunnova

Hello Eric Messner, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? ~AG

May. 22nd, 2023

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Judy Davis Lake Havasu City, AZ

Very professional from start to finish. I'm able to monitor the system and know that it is producing. Looking forward to getting my first full month bill from unisource.

1 month ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 20th, 2024

star star star star star

Estefanie Franco

The experience was made better by all the employees assigned to my case. Friendly, diligent, knowledgeable. Easy process, great price and high technology.

5 months ago Edited November 21, 2023

Reply from Sunnova

Hello Estefanie Franco, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 22nd, 2023

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L. Bailey

Sunnova is a great company. Ryan was very helpful. We just paid $0 for our electric bill this past month. That means everything!

6 months ago Edited March 21, 2024

Reply from Sunnova

Thank you, L.Bailey, for taking the time to write us a kind review. Glad to hear that Ryan delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 21st, 2024

star star star star star

Ronald M Vineland, NJ

It has been a joy working with the people at Sunnova, they have always been willing to help in whatever question you have.

7 months ago

Reply from Sunnova

Ronald M, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Sep. 28th, 2023

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Scott Rogers Troy, NC

Techs were prompt and explained everything. Unfortunately would not do warranty work because we did not purchase through Sunnova.

7 months ago

Reply from Sunnova

Thank you, Scott! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Nivia Monclova

I love the sealing treatment with Danosa but I do not have a solar generator sytem.in my house. I will love to have it but I did not have a good credit to qualify.

7 months ago Edited March 21, 2024

Reply from Sunnova

Hi Nivia Monclova! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Robin Roth Surprise, AZ

Everything was taken care of. I didn’t have to do anything but let people in and something was broken and they fixed it right away. I was happy.

7 months ago Edited September 26, 2023

Reply from Sunnova

Thank you, Robin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

JoAnne Craig Vallejo, CA

I appreciate the representatives being patient and polite and treating me with respect. We had some good converations and they listened.

8 months ago

Reply from Sunnova

Thank you, JoAnne! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family

Sep. 15th, 2023

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Margaret P. El Dorado Hills, CA

Sunnova did an excellent job installing my panels. I also have an EV and my electric bills are a fraction of what it used to be. Thank you Sunnova!

8 months ago

Reply from Sunnova

Thank you, Margaret! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

star star star star star

Cheryl Berggren North Las Vegas, NV

Getting the PTO from NVEnergy took a long time, other than that everything went well. Installer’s and salesman were great

8 months ago Edited August 25, 2023

Reply from Sunnova

Hi Cheryl Berggren, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 25th, 2023

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Bryan Warren Queens, NY

Took a lil while to get the ball rolling but when it did. I had the panels up and running quickly. Customer service was pleasant with me so I have no complaints

1 year ago

Reply from Sunnova

Hello Byran Warren, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 15th, 2023

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James McDade Harrisburg, PA

Everything was really stra8ght forward and most things were taken care of without me having to micromanage. They were responsive and friendly in the interactions I've had.

1 year ago Edited May 24, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, James McDade! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

May. 11th, 2023

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Charles Farber

They quickly fixed an on going issue with my solar panels that was installed by a now bankrupt installer. Great social skills and professional conduct.

1 year ago

Reply from Sunnova

Hello Charles Farber, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. SG

May. 11th, 2023

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Larry Herlinger Columbus, OH

We belonged to pink energy and they filed bankruptcy. Generac introduced us to Sunova. A crew came out last week and changed the RS Snaps on our system and noticed we only have five of our six batteries hooked up. Thy didn't have the equipment to fix it then. Can we get that taken care of please? Thank you!

1 year ago

Reply from Sunnova

Hello Larry Herlinger, we are sorry to hear you been having issue with your solar system. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? ~AG

May. 11th, 2023

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Gyorgy Magyar Chino Hills, CA

The service was managed on my property and has been setup saying no one needs to be at home to support. The inverter was outside. Technician came and exchange the inverter outside and wanted to setup the wifi connection but no one was at home. No one told us to be at home. So, the tech said he can come back just call or leave message for a different time. I called, sent messages. No answer. Talked with Customer Service and told me they finish the job and they will not come back. The original equipment had the connection and worked really good. Sunnova ex-changed it and did not finish the job. They do not want to come back. Now, I cannot see how much energy the solar system produce or if I have issue with the panels.

1 year ago

Reply from Sunnova

Hello Gyorgy Magyar, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you. ^ SG

May. 10th, 2023

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Cathy Bader Bloomington, IL

Support has been lacking. Did not work properly after installation & took two weeks to get someone to solve the issue. Also called for direction using the Sunnova ap. Was told someone would be in touch but have gotten no response in over a week.

1 year ago

Reply from Sunnova

Hello Cathy Bader, we are sorry to hear you been having issue with your solar system. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? ~AG

May. 5th, 2023

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Julia Crowder Los Angeles, CA

I love Sunnova for my Solar System. All work was step by step. With very professional members. They kept me inform of all work that was be done. I love my Solar System.

1 year ago

Reply from Sunnova

Hello Julia Crowder, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

May. 3rd, 2023

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Bob Donnelson Goodyear, AZ

All went very well the project manager Noemi kept me well informed of what was going on the install looks great everyone was good and answer all my questions

1 year ago

Reply from Sunnova

Hello Bob Donnelson, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 1st, 2023

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Wayne Fuller Oak Park, IL

Proactively sought us out to give us service after PowerHome Solar ( Pink Energy) filed for bankruptcy. It was nice to know that we had support for our solar system.

1 year ago

Reply from Sunnova

Thank you, Wayne Fuller! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 1st, 2023

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Tom Wyse Succasunna, NJ

Very disappointed with the entire experience; starting with Trinity Solar. It took almost 6 full months to go live with Solar and at points during the project people went silent so I was left in the dark wondering what was going on. It just seemed like all communication was reactive instead of proactive. Hoping that since we are finally live and turned over to Sunnova that this experience will change.

1 year ago

Reply from Sunnova

Hello Tom, we apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? *LN*

Apr. 24th, 2023

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Mayra Martinez

You have an excellent customer service. It’s very comforting that when I have a question, there is an actual person (not a lifeless recording) to answer me.

1 year ago

Reply from Sunnova

Hello Mayra, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LN*

Apr. 24th, 2023

star star star star star

Robert Brunges Shallotte, NC

Service was very good overall. It just seemed like there was a lag to get it turned on after installation. Some issues were beyond control of Trinity or ACE

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Robert! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LN*

Apr. 24th, 2023

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Edwin Velez Rivera

I like very much when I call customer service there politeness and patient to explain clearly any issues carefully, especially if you are of elder person .

1 year ago

Reply from Sunnova

Thank you for your message, Edwin Velez Rivera. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *DM*

Apr. 20th, 2023

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k b Clovis, CA

We bought our brand new Lennar home in late October 2022 and bought the solar at the same time. Already installed at close of escrow. It took them 6 months just to get permission to connect or so they said. We started the process right away and sent everything in as directed then 2 months later they sent an email to tell us to do everything again because the proceas was delayed. We got it all done and then it would not go online. Techs came twice and got it online but then found it was stuck in night mode so another tech had to go to the roof and check the wires. The were crossed he said! One month went by without anymore information despite numerous calls. Then in April of 2023 I saw the meter running backwards finally. It took almost a bother week to get contact with them to verify that it was on. We bought this out right and did not see any savings for 6 months because the installed the wires to get it stuck in night mode but did not bother to even notice during the months they were holding our application. We asked the last representative to escalate to someone who can reimburse for the lost solar production as they guarantee a minimum production per representative. We still have not heard back. We believe in solar 100% for money and clean ergo reasons but Sunnova is horrible

1 year ago

Reply from Sunnova

Hello KB, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where can reach you at? ~AG

Apr. 17th, 2023

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Jose Moronta Mohegan Lake, NY

Very very professional from Mark to Chris and the guys that installed the unit. Highly recommend I really have no words for the job they did. AAAAAAAAAAAA++++++++++++

1 year ago

Reply from Sunnova

Hello Jose Moronta, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ~AG

Apr. 13th, 2023

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Anthony Herrera Mansfield, TX

The whole process was a little scary. Once the panels were installed, it seemed like the salesperson didn’t care anymore. I asked for help in switching providers as well as with the app. He kept on saying he would help but didn’t come thru all the way. I fell like he got his commission and thought his job was done.

1 year ago

Reply from Sunnova

Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll review this right away. Thank you. BM.

Apr. 12th, 2023

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Melissa Smith Holtwood, PA

Overall solar install was great… not sending a licensed electrician was a bad call. They had pics of my electric panel and sent someone who did not know what he was doing. Ended up cutting power to my water heater. On-call did not call me and I had to call a second time. Diagram submitted to township is inaccurate.

1 year ago

Reply from Sunnova

Hello Melissa Smith, we apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? *NR*

Apr. 11th, 2023

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John Yunk Pittsburgh, PA

We appreciated the timely manner of installation. The crew was very polite and knowledgeable. Didn't make a mess and cleaned up afterwards. Keep up the good work.

1 year ago

Reply from Sunnova

Hello John, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LN*

Apr. 6th, 2023

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Gail Daley Wayne, NJ

I would never use them again. They are sloppy, the people they used to put on my roof has done so much damage to my property, removed my skylights, when I complained they put ones that are half the size and don’t open. The skylights were put in as a safety feature, since we only have one stair case down stairs. The fire dept. recommended A ladder so we could climb onto the roof and be rescued off the roof. They tried moving my gas grill that was attached to blocks, so Badley bent and broke the legs to my grill, the grill was close to pool deck a good 20 feet from house. Good thing they did not move my daughters charcoal grill that was up against the house. Tons of nails all over the grass, my yard man refuses to mowed up my ele. They only sent someone to clear the driveway of nails. From the time my contract was signed it was 4 months before they started. They screwed up my electric in my bathroom wa that had been put in with safety plugs in 2019 , &2020. They denied ex it-no one else was in basement. It had to be them. I call asking for help. They ignore me. I have threatened to call my lawyer. They don’t care. Final insult they turned on the solar panels, they never told me, neither did JCP&L. They are not Amazing they are a nightmare. I could never recommend them to a friend or neighbor.

1 year ago Edited April 4, 2023

Reply from Sunnova

Hello Gail Daley, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to [email protected] so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you. *NR*

Apr. 4th, 2023

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dayana Amaya Pawtucket, RI

Over all Happy with Installation, and inspection.. still waiting on Company to call us to make Pannels work. Its been 2 weeks since our Electric Company came to swap the meter.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Dayana Amaya! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! * ~SG

Mar. 28th, 2023

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Joseph Bermudez

Love the over all help and opportunity our family can enjoy our life’s without stressing on our electric bill rising like it has been over the years.

1 year ago

Reply from Sunnova

Hello Joseph Bermudez, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *JA*

Mar. 22nd, 2023

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S. Martin Stockton, CA

The panels are fine. The installation was a horrible. Many missed appointments and reschedules. Took over a month to instal. Wanted to pay cash, got baited and switched into a loan which they added 10 grand to the price. Power is fine, panels are fine …. Not pleased with the process or how everything went down. Pretty glad that part is all over. The guy who called to ask how everything was going said they had been having the same problems a lot with the install teams.

1 year ago

Reply from Sunnova

Hello S. Martin, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where can reach you at? *JA*

Mar. 14th, 2023

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Jose

I have the sistem almost ready. The battery that was installed wasn’t working since the first day and still waiting for it’s replacement. Other than that good service.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Jose! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CJ*

Mar. 13th, 2023

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Mark East Hartford, CT

Our energy consultant Harry P, was top notch. Knowledgeable, informative and patient. Harry is the reason we decided to have Trinity Solar proceed with our installation!

1 year ago Edited June 15, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Mark! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CJ*

Mar. 7th, 2023

star star star star star

Diane Davis

I have had my Sunnova solar for over 3 years now. What a great savings and passive income too. This company is #1 realiability, cost and slcustomer service is exceptional.

1 year ago Edited March 21, 2024

Reply from Sunnova

Hello Diane Davis, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EO*

Feb. 25th, 2023

star star star star star

Nicolas Savitt Brooklyn, NY

Loved the ease of use and the layout of their website. Shows you very clearly what you have and what you pay. The process was pleasant and people we felt with were helpful.

1 year ago

Reply from Sunnova

Hi Nicolas Savitt! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! HV

Feb. 23rd, 2023

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Darin George Fort Worth, TX

The solar panel install was quick and efficient and the work seems good. The next 6 weeks were spent with "an issue" that nobody could get out to fix and nobody returned messages or gave updates. Then, out of the blue, I get a request for a review and check to find my panels are working. Good product, terrible communication.

1 year ago

Reply from Sunnova

Hello Darin George, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Feb. 15th, 2023

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Cathy Villanueva Avon, MA

I have had Sunnova panels for 3 years and it has been a nightmare!! When panels were installed I was still paying a regular bill to my electric company when I addressed it with Sunnova in more than one occasion I was told to be patient 🤬 I contacted my electric company and they stated that Sunnova never sent them the paperwork that was required. Then in April/May of 2022 (not sure) Sunnova came and disconnected my system without telling me supposedly for an upgraded. My husband noticed that the locks were cut off the box and the light was not working after calling several times they finally sent a technician out to then learn that they needed access to the basement ok fine I stated they would have to come on a Saturday. It took several different open cases for them to get it right finally in September the system is working and wham Sunnova tells us we owe $400 dollars for the time period that system was down .So not only did I pay high electric bills during this time period but now my system is shut down for non payment not once throughout this whole time have they even tried to compromise. Let’s talk customer service… either I’m being rushed off the phone or they are round. Or how about every time I call I get a different story. Never the same answers. Today topped it off. So a supervisor finally called me after 10 months of this bs. And states that even though my system wasn’t active it still produces usage!? If someone can explain that comment that would be great. Smdh worst decision we’ve ever made. And it’s funny when you mention lawyer they call you back even if it is with bs. So now I have no idea what my next move should be VERY UNSATISFIED CUSTOMER

1 year ago

Reply from Sunnova

Hello Cathy Villanueva, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. ^JE

Feb. 9th, 2023

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Hector Cartagena

At the moment everything is fine, the only thing is that they sent me an email where I qualified for a $500 Visa card and at the moment I did not hear anything or receive the card.

1 year ago Edited February 8, 2023

Reply from Sunnova

Thank you for sharing your positive feedback,Hector Cartagena ! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!HV

Feb. 9th, 2023

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Carl Attleboro, MA

Professionalism from start to finish. The on-site crew were punctual, respectful and neat & tidy. Our sales rep & the concierge personnel were on top of everything and always there to answer our questions.

1 year ago

Reply from Sunnova

Thank you for your note, Carl. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *DMS*

Jan. 31st, 2023

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Toniette Duncan Hackensack, NJ

When we signed up for solar panel service with Momentum Solar in 2017, who was acting as an agent and with the authority to represent Sunnova as our impending solar energy provider and financier. In line with this business agreement between Momentum Solar and Sunnova, Momentum provided a solar panel removal warranty. On January 20, 2023, it was brought to my attention that Momentum Solar and Sunnova are no longer business partners and have severed ties. Moreover, because Momentum Solar and Sunnova have severed business ties, the solar panel removal warranty will not be honored. According to Sunnova, we will be responsibility for paying a contractor that you must approve to provide the work or removing and replacing our solar panels which could range as much as 8,000 or more. Sunnova is attempting to pass on this expense to their customers. Additionally, Sunnova has stated that the company who will perform the work must be approved by them. We are asking for the following remedy for Sunnova to honor the Momentum Solar Panel Removal Warranty to have our panels removed and replaced at no cost. This condition was included as a benefit to the customer Sunnova and Momentum are both listed on the contract. There is language in the contract that refers both Sunnova and Momentum as working together. Company BBB rating is C- with numerous complaints filed, not accredited. Will be impossible to sale our home to a potential buyer, Sunnova reputation will not be a good selling point. Stay away from selecting this company!!

1 year ago Edited January 23, 2023

Reply from Sunnova

Hello Toniette Duncan, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to [email protected] so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. *DMS*

Jan. 23rd, 2023

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Randy Stutz Brighton, CO

I started trying to get my Solar panel system on my roof serviced in Dec 2021. In April 2022, a tech came out and looked at the panels and told me there were 3 broken panels. He did not know when he could get replacements. In June 2022, I called to check on the progress, and was told they had no ticket on my panels, and they would create one. I was assigned a Issue Resolution Specialist, and they some how got someone to come out. Other than that the Issue Resolution Specialist was worthless, she never answered the phone and never responded to emails. In August 2022 a tech showed up no ladder and would not physically touch any of the equipment. He said our panel was bad, but it was reporting. I got frustrated and posted another bad review, and I got a new Issue Resolution Specialist, sh was about the same, call her leave a message and no response. Email her and NO reponse. It took 2 more months to get him back out with a ladder to LOOK at the panels on the roof. New panels were ordered In early November 2022 the CEO tweeted something about their "Great Customer Service". My chastising disagreement with that assessment, got me assigned a Senior Issue Resolution Specialist. He calls every 2 weeks, and in Early January, he told me I had a repair appt on January 17th, between 10:00am and 1:00pm. No Show and No call. They are the worst Company you will ever run across

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this to our attention. We are sorry to hear about your experience. We are currently reviewing your account and will have one of our agents reach out to you shortly to address your concerns. Please know we take this matter seriously and look forward to addressing your concerns. *DMS*

Jan. 18th, 2023

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Tyrone Christian

Sunnova did everything they said they were going to do. I’ve only had the panels on and activated for 2 weeks. I’ll check back in within 6 months. Great today!

1 year ago

Reply from Sunnova

Hi Tyrone! We appreciate your 5 star review. Thank you for being part of the Sunnova Family! *EB*

Jan. 9th, 2023

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john mullagh Sayville, NY

Everything went extremely smoothly and I went from being a bit nervous prior to the build, and asking myself after ‘why did I wait!’ Very happy so far…

1 year ago

Reply from Sunnova

HI John Mullagh ! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!HV

Jan. 3rd, 2023

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Jose R. Sellas Aponte

Up to this moment the system and the support has been Excellent. I feel great that I made the decision for renewable energy. The power grid of Puerto Rico is unreliable.

1 year ago

Reply from Sunnova

Hi, Jose R. Sellas Aponte We appreciate your feedback. Thank you for being part of the Sunnova Family! *XR*

Dec. 21st, 2022

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Thomas L Kenyon Roosevelt, NY

I am an existing customer of Sunnova, and I haven ot been happy with this company from the beginning 1) The sales person that visited my home told be that my electricity bill will not be over $ 97.00 per month 2) I am unable to sell my home now since the buyer is obviously much smarter than I am, read the contract and was not interested in transferring the lease. Every time I get someone on the phone they are less than helpful, they all must be from a small south American village, therefore not having any understanding of what I am trying to explain, Almost like speaking to a wooden dummy on a comedians lap. All I wanted was to help save the environment by going solar, and now I have an albatross on my home.

1 year ago

Reply from Sunnova

Hello Thomas L Kenyon, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at?*XR*

Dec. 7th, 2022

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Greg Paulson Fort Lauderdale, FL

Been having 2 panels low on production since June. Sunnova tells you that there is no date, no estimated date they can come out, you just have to wait. After multiple calls which did no good, they finally sent somebody out mid November to only trade places of existing microinverters to verify it was not the panels. Now that the replacement microinverters arrived at sunnova, I am given date they will come out and do the swap. In fact, I am not confident they won’t end up elsewhere. Today I called to get an appointment date for installation and am told “no estimated time frame,” “as soon as possible,” “we understand your frustration,” etc. So now we are 6 months out and no end in sight. And now they have MY system’s microinverters. Today they told me there is no phone number or extension for any manager or supervisor. They will tend to it “as soon as possible.” I literally cannot speak to any supervisor or manager. Only customer service reps trained to show some empathy and use some comfort cliches. I am way beyond that. Warranty should not mean 6 months (and I fear much longer) to resolve an issue. My system is still less than a year old. I am stuck with a provider that is either unstaffed or cutting corners. If you look on BBB website you will find very similar complaints. Now I get to sit, wait, and hope they come out here and don’t use my microinverters on another project.

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this to our attention. We are sorry to hear about your experience. We are currently reviewing your account and will have one of our agents reach out to you shortly to address your concerns. Please know we take this matter seriously and look forward to addressing your concerns.HV

Dec. 6th, 2022