Name: Sunnova
Rating: 4.7

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Jorge L Rivera Los Angeles, CA

GREAT PRODUCT. WORKS AS DESIGNED. NO ISSUES.

11 months ago

Reply from Sunnova

Hi Jorge! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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thomas lees New Bedford, MA

the whole system works great and looks good

11 months ago

Reply from Sunnova

Hello Thomas Lees, Thank you for your review. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 14th, 2023

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Robert Owens Auburn, CA

Installation was easy and system works well.

11 months ago

Reply from Sunnova

Hello Robert, Thank you for your review. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 14th, 2023

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Danny Nieves

Excellent service. Very satisfied with your customer service

1 year ago

Reply from Sunnova

Hello Danny Nieves, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP

Jun. 12th, 2023

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Juan Berrios

I like the solar system and the energy security the system give to my home.

1 year ago

Reply from Sunnova

Hi Juan Berrios! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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Thomas Heaton Newington, CT

So far, very satisfied with professionalism, service, timeliness, etc.

1 year ago

Reply from Sunnova

Hi Thomas. We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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shaun jones

Sunnova so far has been pretty quick considering just came out of a pandemic

1 year ago

Reply from Sunnova

Thank you for your message, Shaun Jones. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *JA*

Jun. 13th, 2023

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Juan Rafael Bigas Doylestown, PA

The solar system and tesla battery that I have meet all my expectation

1 year ago

Reply from Sunnova

Hi Juan! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Stephen Goodrum Romulus, MI

I like the professionalism of the company and its representatives.

1 year ago

Reply from Sunnova

Thank you, Stephen Goodrum! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LG*

Jun. 8th, 2023

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matt tropp Lebanon, PA

Overall a great experience. Very friendly service, and enjoying saving money

1 year ago

Reply from Sunnova

Hi Matt! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 7th, 2023

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Sanford Posnick

Good experience so far . We are looking forward to our new panels this week. Chris has been great.!

1 year ago

Reply from Sunnova

Hi Sanford! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 5th, 2023

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Harold Harris Washington, DC

Great company and keeps you informed on the process of your system

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Harold! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DG*

Jun. 1st, 2023

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Elizardo Velez (Lixard) Dulles, VA

Professionalism of your employees and technology of your products

1 year ago

Reply from Sunnova

Thank you, Elizardo Velez! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 26th, 2023

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Victor V Parker, CO

Thank you for a great product and excellent customer service!

1 year ago

Reply from Sunnova

Hi Victor! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

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Carlos Malave

The installation crew was extremely professional and very helpful

1 year ago Edited March 21, 2024

Reply from Sunnova

Hi Carlos Malave! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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Gerardo Muro Perris, CA

It was pretty easy experience honesty you wont regret getting solar panels.

1 year ago

Reply from Sunnova

Hello Gerardo Muro, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Lisy Ojeda

I like that whenever I call them for service they respond inmediatly.

1 year ago Edited March 21, 2024

Reply from Sunnova

Thank you, Lisy Ojeda! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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JORGE ESPINOSA Philadelphia, PA

Is an exellent company, the treatment of the employees is great

1 year ago

Reply from Sunnova

Jorge Espinosa, thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! Please provide us with your system ID or case number to better assist you with the status of your service appointment. *PL*

May. 25th, 2023

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Zoraida Hidalgo

The service exceeded my expectations and I am very satisfied

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Zoraida Hidalgo! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 26th, 2023

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Adrienne Frederick Mesa, AZ

We are very happy with our system. Have had service and was done very quickly

1 year ago

Reply from Sunnova

Hi Adrienne Fredrick! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

May. 25th, 2023

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Bobby Gregory Morton, IL

Good company, easy to work with, pleasant agent and installers

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Bobby Gregory! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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Patricia Green

Lack of customer service and communication

4 months ago

Reply from Sunnova

Hello Patricia. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account. We look forward to helping you!

Apr. 17th, 2024

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jerry smith

Terrible service. It took 8 months to install

5 months ago

Reply from Sunnova

Hi jerry smith. We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Mar. 30th, 2024

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Tyrone Wallace Fort Worth, TX

Placed the generac machine in my driveway, I need to speak to someone ASAP!

8 months ago

Reply from Sunnova

Hi Tyrone Wallace, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues promptly. Please contact us at customerservice@sunnova.com with your system ID and phone number. One of our dedicated agents will reach out to you as soon as possible.

Dec. 15th, 2023

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Verified Customer

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Carol Freelin Kissimmee, FL

Lack of communication, entire process slow.

3 years ago

Reply from Sunnova

Hello Carol, sorry to hear this has been you r experience with Sunnova. Can you send a email to resolutions@sunnova.com with your system ID and phone number where we can reach you? Thank you!**MV

Mar. 1st, 2021

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Verified Customer

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Bert Coble Annapolis, MD

I want a paper record, they won't give it to me

4 years ago

Reply from Sunnova

Good morning Bert, Thank you for bringing this to our attention. We are a paperless company and all correspondence is sent via email. If you need additional assistance please feel free to reach out to us. Thank you ^MP

Jun. 9th, 2020

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Verified Customer

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Sam

worst customer service ever saw, rude and unprofessional

4 years ago

Reply from Sunnova

Hello Sam, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Verified Customer

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Kelli

Worst customer service I have EVER ever had to deal with.

4 years ago

Reply from Sunnova

Good Morning Kelli, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MP

Oct. 29th, 2019

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mike bird Tampa, FL

Your team is average at best. Your scheduling department sucks.

8 months ago

Reply from Sunnova

Thank you for bringing this issue to our attention. We understand the frustration this may have caused, and we sincerely apologize. Please send us an email to customerservice@sunnova.com with your system ID and case number so that we may better assist. We look forward to turning your experience around.

Dec. 9th, 2023

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Douglas Henry

10 months ago Edited June 5, 2024

Reply from Sunnova

Thank you, Douglas! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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luciano rodriguez

Like the system but not who sold it to me

11 months ago

Reply from Sunnova

Thank you Luciano for bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. If you have any additional concerns or questions, please contact us at customerservice@sunnova.com. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Sep. 26th, 2023

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Cherokee Montgomery Las Vegas, NV

Their sales people straugt up lie to potential customers and the system has already failed.

11 months ago

Reply from Sunnova

Dear Cherokee Montgomery, we apologize for any inconvenience you have experienced. We take this feedback very serious and would love to hear from you and if possible, provide a name of the sales agent. Please forward any helpful information to CustomerService@Sunnova.com and reference this post. Thank you.

Sep. 19th, 2023

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Gene Chaisson Avon, MA

Our roof is leaking water and ruining our insulation and drywall and in our lighting.

11 months ago

Reply from Sunnova

Thank you for bringing this to our attention, Gene. We are so sorry to hear about your experience. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 14th, 2023

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Amit Saran Union City, NJ

customer service and app need more update

5 months ago

Reply from Sunnova

Greetings Amit, thank you for taking the time to write us a four star review. We genuinely appreciate your feedback, as it helps us identify areas where we can improve.

Mar. 13th, 2024

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Robert Flaherty Lindenhurst, NY

I was kept informed thru the start to wnd

1 year ago Edited September 5, 2023

Reply from Sunnova

Thanks for reaching out to us, Robert Flaherty. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Sep. 5th, 2023

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Susan Fay Vista, CA

They were fine. Good job. Good communication.

1 year ago

Reply from Sunnova

Thank you, Susan Fay! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Aug. 24th, 2023

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Mark Passeretti Roanoke, VA

Repair personal were friendly, polite and professional. But everything was not fixed!!

1 year ago

Reply from Sunnova

Hello Mark Passeretti. We appreciate the honest feedback and are overjoyed that are team provided you with friendly and professional service. As for your concern, we ask that you please provide us with more information via email at customerservice@sunnova.com with your system ID or case number so we may better assist. We appreciate your cooperation and are committed to helping to resolve your concerns.

Aug. 11th, 2023

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Erik Higbie Wayne, PA

The quality and speed of the work is outstanding

1 year ago

Reply from Sunnova

Hi Erik Higbie, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth, speedy, and a hassle-free journey; it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 10th, 2023

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Bill Cox Lehigh Acres, FL

Even is taken care of. Equipment, personal, installation.

1 year ago

Reply from Sunnova

Thank you for your message, Bill Cox. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 8th, 2023

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Matt Yoh Queens, NY

Very good customer service and appreciate install people

1 year ago

Reply from Sunnova

Thank you for your message, Matt Yoh. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 8th, 2023

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Jeannie Wood Hyrum, UT

Salesman lied about multiple things just get my business. Of course, now he won’t answer my calls.

1 year ago

Reply from Sunnova

Hello Jeannie Wood, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 8th, 2023

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Greg Decatur, GA

Very happy so far. Good customer service too.

1 year ago

Reply from Sunnova

Greetings Greg, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Aug. 2nd, 2023

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Donald Perry Matawan, NJ

Friendly service easy to do business with

1 year ago

Reply from Sunnova

Hello Donald Perry, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jul. 25th, 2023

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Hanna SIgler Chicago, IL

Poor communication from the workers about when people were going to be on my property

1 year ago

Reply from Sunnova

Hello Hanna SIgler, We are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? Thank you!

Jul. 24th, 2023

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Jerry Huerta Greenbrae, CA

Did not inform me if the work they have done is completed, postponed etc.

1 year ago

Reply from Sunnova

Hello Jerry Huerta, Thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information at customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number for the customer or a system ID. Please know that we take this matter seriously and look forward to resolving it for you.

Jul. 17th, 2023

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Hazel Barker AZ

Sales man was very friendly and very helpful

1 year ago

Reply from Sunnova

Thank you for your message, Hazel Barker. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 17th, 2023

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J M

Great service and communication throughout

1 year ago

Reply from Sunnova

Hello JM, Thank you for your feedback. We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 13th, 2023

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Richard Soener

Good service fast service and friendly Representatives

1 year ago

Reply from Sunnova

Thank Richard Soener! We appreciate your positive feedback and are thrilled we could help!

Jun. 29th, 2023

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Omar Rentas

You think you can do whatever you want. You need to learn to follow instructions. Also the panels make noises.

1 year ago

Reply from Sunnova

Hello Omar Rentas, thank you for bringing this to our attention. Can you please send us a to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.

Jun. 28th, 2023

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Riza Pureza Phoenix, AZ

I like the positivity and knowledge support.

1 year ago

Reply from Sunnova

Thank you for your kind feedback Riza! We are always happy to help our customers reach energy independence.
Please feel free to send us an email at customerserive@sunnova.com for any assistance you may require.

Jun. 27th, 2023