Name: Sunnova
Rating: 4.7

star star star star star

Kristen sansone Middletown, NJ

I am a new customer , you have been extremely informative

4 years ago

Reply from Sunnova

Hello Kristen sansone , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 19th, 2019

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Dave Bonillas Chico, CA

Customer Service avg wait times are clocked in over 1hr. Production report meter broke in April 2019, still nothing and it is Nov. 2019.

4 years ago

Reply from Sunnova

Hello Dave Bonillas, Records you have a direct point of contact. I will forward your concern to the appropriate department.^OA

Nov. 6th, 2019

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Joseph Laraneta Henderson, NV

Give your customers better ways to contact you during the process .

4 years ago

Reply from Sunnova

Hello Joseph Laraneta, thank you for bringing this to our attention. We are experiencing a longer than normal hold time. Can you please send us a private message with your system ID or contact number. We'll will forward your information to the appropriate department to contact you.^OA

Oct. 4th, 2019

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Kirk Elk Grove, CA

I work from home and my first bill was -$20.00

4 years ago

Reply from Sunnova

Thank You Sandra Winston! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA

Sep. 26th, 2019

star star star star star

Tom Bermingham Marana, AZ

Completed installation on time. Great to work with.

4 years ago

Reply from Sunnova

Hello Tom, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to Solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. Thank you^MP

Sep. 19th, 2019

star star star star star

Jeff Danbury, CT

Communication in every step of the process was terrific.

4 years ago

Reply from Sunnova

Good Morning Jeff, Thank you for your positive feedback and Welcome to the Sunnova Family!. Thank you^MP

Sep. 19th, 2019

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Rafael Hernando El Paso, TX

The panels went down and nobody contacted me until the electric company sent me a bill for more than I was paying before the panels were installed.

5 years ago

Reply from Sunnova

Good Afternoon Rafael, Thank you for bringing this to our attention. If you could please send us a private message with your System ID/Phone number where we can reach you? One of our agents will reach out to you within the next 2-3 business hours. Thank you^MO

Jul. 23rd, 2019

star star star star star

Sean Laurelton, NJ

Everything and everyone were great! Thank you!

5 years ago

Reply from Sunnova

Hello Sean, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Jul. 19th, 2019

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Elmer

Everything promised from initial contact, to work done as promised.

5 years ago Edited January 10, 2024

Reply from Sunnova

Elmer, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Charles Sparacino Holtsville, NY

Sun nova does good work they are very respectful and pay attention to detail

5 years ago

Reply from Sunnova

Good Morning Charles, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Andrew yaffe Chatsworth, CA

All good except took a while for electrical work to be completed and approved.

5 years ago

Reply from Sunnova

Good Morning Andrew, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

star star star star star

Frank Boughner New Rochelle, NY

The Sunnova Team made my experience seamless.

5 years ago

Reply from Sunnova

Good Morning Frank, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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wayne Orlando, FL

They took out to much money for the 1st 2 payments and I am still waiting on the 3rd payment to see

5 years ago

Reply from Sunnova

Good Morning Wayne, we are here to help. Could you please send us a message with your system id/phone number where we can reach you?. Thank you^MP

Jul. 19th, 2019

star star star star star

Kenneth Park Easton, PA

Very professional. They cover everything in great detail.

5 years ago

Reply from Sunnova

Good Morning Kenneth, Thank you for your positive feedback and Welcome to The Sunnova Family! ^MP

Jul. 19th, 2019

star star star star star

Michael Troiano Absecon, NJ

Easy effordable convenient honest reliable

5 years ago

Reply from Sunnova

Good Afternoon Michael Troiano , Thank you for your positive feedback and Welcome to the Sunnova Family! Thank you^OA

Jul. 10th, 2019

star star star star star

Patrick Benoit Bridgeport, CT

She is a wonderful person always ready to help.

5 years ago

Reply from Sunnova

Thank you for sharing your story Patrick Benoit ! We are thrilled you made the decision to go solar and join un on our mission to provide energy independence!

Jun. 28th, 2019

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Holly Las Vegas, NV

Overall great service. We are still having a problem with one of the boxes.

5 years ago

Reply from Sunnova

Good Afternoon Holly, Thank you for reaching out, Our goal is to provide an exceptional customer service experience we value your feedback and will use it to improve. Please feel free to send me a private message or an email to with your contact information and we would have our specialist reach out to you shortly. Thank you^MP

May. 22nd, 2019

star star star star star

Claudia Ogilvie Pittsfield, MA

The nicest group of people at every step of this process.

5 years ago

Reply from Sunnova

Hello Claudia, we value your positive review. Welcome to the Sunnova Family! ^KM

May. 14th, 2019

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Jason Nunes Pomfret Center, CT

Overall good experience and result. Was on-time and without any issues

5 years ago

Reply from Sunnova

Thank you Jason! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family!^MO

Apr. 8th, 2019

star star star star star

Kaye Wheatland, CA

The young gentleman I worked with were great!

5 years ago

Reply from Sunnova

Hello Kaye, we appreciate your positive review. Welcome to the Sunnova Family! ^MO

Apr. 8th, 2019

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JC Hammonton, NJ

kept us well-informed throughout the process

5 years ago

star star star star star

Dawn Ferrara Oaklyn, NJ

The staff was knowledgeable and patient and very friendly

5 years ago

Reply from Sunnova

Thank you, Dawn Ferrara! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!^MO

Feb. 1st, 2019

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MAD AS CUSTOMER San Diego, CA

AFTER GETTING SUNNOVA DID'NT SAVE A DIME STILL HAD ELECTRIC BILLS TO THE ROOF PLUS HAD TO PAY SUNNOVA NO SAVINGS GETTING SOLAR HAS COST ME MORE

5 years ago

Reply from Sunnova

Thank you for reaching out, we are here to assist you. Please send us an internal message with your system id and/or contact information and we will be glad to address your concerns. ^KM

Jan. 30th, 2019

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Linda S McIntosh Exeter, CA

I have had no training on the system or how it works, I have no account number with which to set up an online account.

5 years ago

Reply from Sunnova

Hello Linda S McIntosh, I apologize that this has been your experience with Sunnova. I will be more than happy to have an agent reach out to you and address your concerns. ^JG

Jan. 25th, 2019

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Mark East Haven, CT

We are very happy with the speed of installation

5 years ago

Reply from Sunnova

Hi Mark. Thank you so much for the great review! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family Mark!

Dec. 19th, 2018

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Linda Calabresr Neptune City, NJ

Excellent service. Fast & very professional.

6 years ago

Reply from Sunnova

Thank you Linda, We aim to provide the best customer experience , We appreciate your positive feedback. ^KM

Jul. 27th, 2018

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Rosanna alamo

That is the worst solar conpani ..bad costumer service ..doble facturación and dont honor the warranties...not recomeded

6 years ago

Reply from Sunnova

Thank you for bringing this to our attention. Can you send us a private message with your system ID and a phone number where we can contact you? We will analyze this immediately. Thank you HV

Mar. 9th, 2023

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Mm Pico Rivera, CA

Customer service. What service Help what help If your system is not working. They don't call. If you need help.maybe in 14 days

6 years ago

Reply from Sunnova

Hello Mm, we will like to help. Could you send us your system ID and a phone number where we can reach you at? HV

Mar. 10th, 2023

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Cheryl M Pomona, CA

What ever they did on my roof...is not right and they could care less. I am paying more now than I did before I got the solar on my roof.

7 years ago

Reply from Sunnova

Hello Cheryl M, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

Jun. 12th, 2023

star star star star star

David Weger San Francisco, CA

The installation crew was very professional and organized!

7 years ago

star star star star star

Javier Mendez

Very satisfied with everything.would recommend.

8 months ago

Reply from Sunnova

Hello Javier Mendez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 8th, 2023

star star star star star

Joe R Honolulu, HI

Smooth and easy process from start to finish!

10 months ago Edited November 3, 2023

Reply from Sunnova

Hello, Joe R. We appreciate your review. We are pleased that you received faultless and simple service. We value your assistance in turning more households into energy-efficient powerhouses!

Nov. 7th, 2023

star star star star star

Rolf E Maurer

Sunnova has been excellent to deal with.

11 months ago Edited June 5, 2024

Reply from Sunnova

Thank you, Rolf! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

star star star star star

john crafts

Ease of service , was easy to use app. !

11 months ago

Reply from Sunnova

Thank you, john! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

star star star star star

Ted Harris Winchester, CA

Fast and Easy Activation, Love the Customer Service.

11 months ago

Reply from Sunnova

Thank you, Ted! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Bill Munsell Bridgeport, CT

Has proven to be reliable and cost efficient

11 months ago

Reply from Sunnova

Thank you, Bill! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Philomena Marabello Bloomfield, CT

Big savings on electric bill Good customer service

11 months ago

Reply from Sunnova

Thank you, Philomena! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Asa Fellman-Knott Egg Harbor, NJ

Convenient and affordable, no issues with equipment

11 months ago

Reply from Sunnova

Thank you, Asa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Mike Jacobs

11 months ago

Reply from Sunnova

Greetings Mike Jacobs, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 12th, 2023

star star star star star

Robert Gantz Plainsboro, NJ

Quick customer service replies to questions

11 months ago

Reply from Sunnova

Thank you, Robert! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 21st, 2023

star star star star star

Curtis Bills Cape Coral, FL

No money down is a nice option if you can't afford to buy

11 months ago

Reply from Sunnova

Thanks for your positive feedback, Curtis Bills! We strive to make the switch to solar a smooth journey. And our commitment to offering the best services to our customers.

Sep. 20th, 2023

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Monica Rivera

So far very satisfied with the service provide.

11 months ago

Reply from Sunnova

Hi Monica! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

star star star star star

griselle perez andiejar

Amazing customer service. System works amazing

11 months ago Edited March 25, 2024

Reply from Sunnova

Dear Griselle, we are happy to hear our services have been nothing but satisfactory. We appreciate your feedback.

Mar. 26th, 2024

star star star star star

Sharon Wentling

They have treated me with respect & value my feedback

11 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Sharon!

Sep. 15th, 2023

star star star star star

Luis Morales

Sunnova has an excellent customer service and product.

11 months ago Edited December 22, 2023

Reply from Sunnova

Luis Morales, thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Dec. 27th, 2023

star star star star star

Mayra Santos

I really liked how well and fast everything worked

11 months ago

Reply from Sunnova

Hi Mayra! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

star star star star star

Charles Jenkins Childress, TX

On time arrival, friendly people , was very professional

11 months ago

Reply from Sunnova

Thank you, Charles! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

star star star star star

richard holzheimer Belford, NJ

i find the service and operation of their system good

11 months ago

Reply from Sunnova

Hello Richard Holzheimer, We greatly appreciate your positive feedback regarding our service and system operation. Your satisfaction remains our top priority, and we are dedicated to consistently exceeding your expectations. Thank you for choosing us as your provider!

Sep. 14th, 2023

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Pedro Torres

Good Service, good timming and very empathetic.

11 months ago

Reply from Sunnova

Hi Pedro! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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sandra garibay Portola Valley, CA

system is great and everyone there is a professional

11 months ago

Reply from Sunnova

Hi Sandra! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023