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SolarSesame

Name: SolarSesame
Rating: 4.0

4.0

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32 User Reviews

5.7

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4.0

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32 User Reviews

5.7

Overall Score

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Company Details

Equipment Warranty

25 Years

States Serviced

Company Headquarters

3182 Campus Dr # 362 San Mateo, CA 94403

Number of Reviews 32

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LAST UPDATED: March 26th, 2024

SolarSesame is a California solar company dedicated to helping others achieve affordable and clean energy. The company provides consumers with a realistic installation timeline, real quotes from previous customers, and a dedicated customer service team that will keep you informed throughout the entire process.

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The Good

Solar Calculators
Installation Timeline
Real Quotes from Real Customers
Industry-Leading Warranties
Tier One Equipment

Solar Calculators

SolarSesame’s website has several calculators easily accessible to all consumers. One calculator can give you an estimate of how much you’ll pay for your entire solar system.

Other calculators show you how much your monthly payment will be, how much a solar system will increase your home’s value, and how long your payback period is.

These are all just estimates, but they can be a great starting point if you’re simply curious about how solar will benefit you.

Installation Timeline

SolarSesame provides consumers with an estimated installation timeline. As with all companies the timeline could change due to the size or scope of your project, but most customers can expect the entire process to only take a few weeks — most of that time will be spent waiting for permits to be issued. The actual day of installation, Solar Sesame estimates that getting the panels up and running will only take four to eight hours.

This timeline is straightforward and standard within the industry. However, we appreciate SolarSesame providing consumers with a realistic timeframe.

Real Quotes from Real Customers

If you’re wondering if a solar system is really going to save you money, SolarSesame includes on its website actual quotes from customers. Here you can see how much the customer was paying on their electric bill before solar, their electric bill after switching to solar, the down payment, and the total monthly payment.

Homeowners who hired SolarSesame saved anywhere from $119 to $281 each month.

Industry-Leading Warranties

SolarSesame offers robust, 25-year warranties on all its systems. Warranties cover the following areas and components:

Solar panels
Solar inverters
Roof racking and mounting
Workmanship and labor
Energy production
System monitoring

In the event that any system component does not perform up to manufacturer expectations, or the system does not produce the amount of power projected by the company, SolarSesame will work to make things right.

Tier One Equipment

SolarSesame installs equipment from leading manufacturers in the solar industry, including solar panels from Q CELLS, inverters and solar batteries from Enphase, as well as the Tesla Powerwall, one of hte leading backup battery options available. Along with SolarSesame's elite group of installation partners (SunPower, Palmetto, Sunrun, and others), the solar company's expert Energy Consultants are available to assist homeowners at every step of the solar installation process.

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The Bad

Occasional Communication Concerns

Occasional Communication Concerns

While the overwhelming majority of SolarSesame customers are fully satisfied with their experience, there are a handful of reviews that express concerns with the communication provided throughout the installation process.

That being said, the company has responded to each review, taking steps to rectify each situation and demonstrating a commitment to customer care even when things go wrong.

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The Bottom Line

SolarSesame’s website is a great place to start, as you can find several guides and articles that will help explain solar on a general level.

Additionally, the company is transparent with its installation timeline and even includes previous customer quotes. SolarSesame also provides customers with a dedicated customer service team that is your point of contact throughout the process, so if you have any questions or concerns you can always reach out to them.

Overall, we expect consumers to have a positive experience working with SolarSesame.

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User Reviews

Star Rating

4.0

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32 Reviews

Review Breakdown

5 grade

78%

4 grade

3 grade

2 grade

1 grade

19%

Sentiment Criteria

Value

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Quality

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Service

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star star star star star

Manan Paruthi

I finally made the leap to solar for my house, and let me tell you, it was a breeze! Alante took care of the heavy lifting; all I had to do was check things over and put my signature where it was needed - easy peasy. He's super professional and breaks everything down so it's easy to grasp. Made sure all my questions got answered too. Super happy with how everything turned out and I'd definitely recommend them to anyone thinking about going solar

4 weeks ago

Reply from SolarSesame

We're thrilled to hear about your positive experience, and we're so grateful for your recommendation! Alante is indeed a true professional, and we're delighted that he made your transition to solar seamless and stress-free. Your satisfaction is our top priority, and we're always here to answer any questions you may have. Thank you for choosing us to be a part of your solar journey!
Thank you,
The SolarSesame Care Team

Mar. 26th, 2024

star star star star star

Rickle Paruthi San Jose, CA

we got quotes from a bunch of different places and the prices were all over the map. You've got to watch out, because some of these cheaper options are cutting corners with low-quality stuff from China. We decided to go with SolarSesame in the end because they were offering top-notch gear and service at a fair price. They really did their homework, looking into what we need now and what we might need down the line, and they sized the system just right. After chatting with them, it clicked that a couple of the other, more questionable solar companies had tried to lowball the system size to make their price seem more appealing. When the install day came around, the crew was here bright and early and didn't pack up until everything was done, all in one day!

1 month ago

Reply from SolarSesame

Dear Rickle,

Thank you so much for taking the time to share your experience with SolarSesame! We truly appreciate your feedback, and we're thrilled to hear that you had such a positive experience with us.

We understand how overwhelming it can be to navigate through various quotes and options when it comes to solar installation. Our team at SolarSesame is committed to providing transparency, quality, and exceptional service to our customers, and we're delighted that you recognized and valued these aspects in your decision-making process.

Ensuring that our customers receive the best possible solution tailored to their needs is a top priority for us. We take pride in meticulously sizing the system to optimize performance and maximize your investment in solar energy.

It's disheartening to hear that some other companies may have attempted to cut corners or provide inadequate solutions. At SolarSesame, we believe in doing things right the first time and prioritizing the long-term satisfaction and success of our customers.

We're thrilled that our installation crew met and exceeded your expectations with their professionalism, efficiency, and dedication to completing the job to your satisfaction.

Once again, thank you for choosing SolarSesame for your solar needs. We're honored to have had the opportunity to serve you, and we look forward to continuing to support you on your renewable energy journey.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Warm regards,

SolarSesame Care Team Specialist

Mar. 18th, 2024

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vikram gandhi San Jose, CA

The journey to choosing solar energy was an extensive one for my family and me. It began when we received a hefty PG&E bill in July, prompting me to look into solar options, specifically wanting a Tesla battery. Mei, our Energy Consultant, was forthright and clear about the delays associated with the Tesla battery, and introduced us to the Sunpower Sunvault. After an additional week of diligent research, we decided to proceed and sign the contract. The installation team was exceptional, completing the project in just one day.

1 month ago

Reply from SolarSesame

Dear Vikram,

Thank you for sharing your solar journey with us! We understand that transitioning to solar energy is a significant decision, and we're delighted to hear about your positive experience with SolarSesame.

We're glad that Mei, your Energy Consultant, provided you with transparent and helpful guidance regarding the Tesla battery and introduced you to the Sunpower Sunvault as an alternative solution. At SolarSesame, we strive to empower our customers with the knowledge and options they need to make informed decisions that best suit their needs.

It's wonderful to hear that after thorough research and consideration, you decided to move forward with us and sign the contract. We're committed to delivering top-notch products and services to our customers, and we're thrilled that you chose SolarSesame for your solar journey.

Our installation team takes great pride in their work, and we're thrilled to hear that they exceeded your expectations by completing the project efficiently and in just one day. We understand the importance of minimizing disruptions and ensuring a smooth installation process for our customers.

Thank you once again for entrusting SolarSesame with your solar energy needs. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to support you every step of the way.

Warm regards,

SolarSesame Care Team Specialist

Mar. 18th, 2024

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Carlos Ortez Los Angeles, CA

Mikey provided a comprehensive overview of solar energy through a detailed phone discussion, sharing all the crucial information about their product. Despite consulting with various solar providers, Solar Sesame stood out for their relaxed approach and the extensive insights they offered into available incentives and rebates, leading to my decision to go with them.

1 month ago

Reply from SolarSesame

Dear Carlos,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Mikey provided you with a comprehensive overview of solar energy and that our approach stood out among other solar providers.

At SolarSesame, we strive to offer personalized and informative consultations to help our customers make informed decisions about their renewable energy options. We're delighted that Mikey was able to provide you with valuable insights into available incentives and rebates, ultimately leading to your decision to choose us for your solar energy needs.

We're committed to delivering exceptional service and ensuring a smooth and seamless transition to solar energy for all our customers. If you have any further questions or need assistance throughout the installation process, please don't hesitate to reach out to us.

Thank you again for choosing SolarSesame, and we look forward to helping you harness the power of solar for years to come!

Warm regards,
SolarSesame Customer Care Team

Mar. 11th, 2024

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Verified Customer

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Doc Holliday Ennis, TX

Curtis is absolutely the BEST! I enjoyed his wisdom and knowledge of how solar works and exactly what I needed. He knew all the answers and was extremely honest about everything. He actually became a friend throughout the process. He did everything he said he would do. I highly recommend Curtis to everyone who ask about Solar. Doc Holliday- Texas

7 months ago

Reply from SolarSesame

Your review made our day, Doc. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy your solar system and found the information provided so useful. We couldn’t create/provide the customer service that we do without great customers like you! Thanks for choosing us to deliver clean energy!
Warm Regards,
Madalyn Ferrara

Sep. 8th, 2023

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Jim Hasapis Santa Rosa, CA

LIARS, LIARS, LIARS, Avoid this company like the plague! It took 10 months to get my solar working. There's thousands of dollars in damage to my home from their contractors and we are forced to go through our insurance company to get our home repaired. The rain gutters are rippled and bent from the ladder that was leaned against them, The whole electrical panel had to be replaced due to crossing the bus bar and causing an explosion. Our city inspector said this was a fire hazard. I could go on and on with the empty promises and lies. This company is all lip service and no action. I'm not sure how they're still in business!!!!!!

1 month ago

Reply from SolarSesame

Dear Jim,

We're deeply troubled to hear about your negative experience and sincerely apologize for any inconvenience or damage caused to your home during the solar installation process. This is not the standard of service we aim to provide to our valued customers, and we take your feedback very seriously.

We understand the frustration and inconvenience caused by the delays and issues encountered with your solar installation. Our team is committed to rectifying these issues promptly and ensuring that all necessary repairs and corrections are made to restore your home to its proper condition.

Rest assured, we have taken immediate action to address your concerns and investigate the incidents you've described. We are working closely with our contractors and relevant authorities to ensure that proper protocols are followed and that incidents like these are prevented in the future.

Please know that customer satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction. We would appreciate the opportunity to discuss your concerns further and work towards a resolution that meets your needs.

Thank you for bringing these issues to our attention, and we apologize once again for any inconvenience caused. Your feedback is invaluable to us as we strive to improve our services and ensure a positive experience for all our customers.

Sincerely,
SolarSesame Customer Care Team

Mar. 11th, 2024

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Randolph Bullhead City, AZ

Love our system . Since installation was completed we have had several power outages, which is frequent in our rural area. We would not have even known about the outages if others had not told us. We had power to our necessary systems like our well pump, fans and fridge and freezer. Plus we had lights.

6 months ago

Reply from SolarSesame

Thank you, Randolph! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 18th, 2023

star star star star star

Shreya Kareti Queens, NY

I was curious about solar panels and a friend recommended that I check out Solar Sesame's solar calculator. I hadn't even known where to start but Solar Sesame promptly connected me with the resources I needed. A representative from one of the solar companies that Solar Sesame works with (Sun Power, top in the country, as I've since learned) reached out to me within minutes of submitting my inquiry and answered all my questions. Thank you Solar Sesame for making this process accessible!

11 months ago

Reply from SolarSesame

Shreya,
We want you to know how much we appreciate your review. Our staff works diligently to give homeowners the best experience possible. They will be thrilled to know their hard work has paid off.
Warm Regards,
SolarSesame

Jul. 31st, 2023

star star star star star

amir hormozan Mission Viejo, CA

I am so happy to sign the contract with you. Andre, my representative is very knowledgeable, patient, helpful and friendly. I asking for measuring the EMF and he bought an special meter and share all information with me. He still follows up with me and wants to be sure everything goes by plan. My project manager, Cristin, is do nice too. She keep me update all the time. Actually all the KOTA group are amazing. Thank you Amir hormozan

1 year ago

Reply from SolarSesame

Amir
We are so happy that Andre provided you with exceptional service! We will be sure to provide Andre with the recognition he deserves and thank you sincerely for the kind words.
Best,
SolarSesame

Jul. 31st, 2023

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Laura Liberatore Miami, FL

Really happy with my experience! Everyone I dealt with was nice and professional and we got solar installed on our roof in about a month. The guy we met initially from SolarSesame told us it could take 2 months, and I love it when companies underpromise and overdeliver! I have already recommended them to couple of friends who are thinking about switching to solar.

1 year ago

Reply from SolarSesame

Laura,
Thank you for sharing your positive review of SolarSesame. Feedback like yours is valued by every member of the team and it motivates us to continue developing and growing as a company!

Jul. 31st, 2023

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Linda Sacramento, CA

It took a year before they ever got finished installing the solar and getting it connected to SCE. We were never kept up on what was happening and when I’d call them to find out, I either didn’t get called back, or got a text with some kind of excuse and a promise to call me, then never did. Worst thing was we were told we’d get a rebate of almost $8,000, then when everything was done, found out it’s only a tax credit and we don’t have to file taxes, which I made sure they new! I’m still furious over this. They were supposed to have “their guy” call me six months ago with other information for getting rebates! NEVER HEARD A WORD, even after calling them 3 times!

8 months ago

Reply from SolarSesame

Linda,
I am so sorry to hear that your experience with us was less than exceptional. We pride ourself on communication, and I am interested to hear about how we let you down in that regard. I would love to speak with you and personally apologize about this. I am going to personally review your file and check our communication so we can collaborate and find a solution for you!
Best,
Madalyn Ferrara

Aug. 23rd, 2023

star star star star star

Clifford Rawson Santa Clara, CA

Spoke with Andres over a period of five or six days and found him to be very thorough and straightforward. No pressure, he went over all of the pertinent details with me. Very patient and knowledgeable.

11 months ago

Reply from SolarSesame

We are so grateful you took the time out of your day to share your review with us, Clifford.

We'll make sure your review is relayed to Andres, it will make their day!

Best,
SolarSesame

Jul. 31st, 2023

star star star star star

Heather Pulford

Fantastic experience! Andre has been wonderful. He is friendly and professional. He was very patient with all of my questions and highly knowledgeable. There has been great communication every step of the way and the service has been fast. I would highly recommend this company!

1 year ago

Reply from SolarSesame

Hello Heather,
Your comments have been shared with our entire team! When we hear from happy customers like you, we spread the positivity around!
The SolarSesame Team

Jul. 31st, 2023

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Verified Customer

star star star star star

Andrew Morbitzer Thousand Oaks, CA

Michael is a fair, highly qualified and AMAZING partner/consultant.

7 months ago

Reply from SolarSesame

Thank you, Andrew! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Best,
Madalyn Ferrara

Sep. 8th, 2023

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MJ Dellaquila Atascadero, CA

Not enough communication to let me know what was happening. Cancelled several appointments and kept pushing back the installation thus holding up workman that I had hired to install my heat pump water hester

8 months ago

Reply from SolarSesame

MJ,
I am so sorry that we had a delay in work, causing another project to be pushed back for you. I would like to better understand the details of your experience so I can personally do everything I can to make right by you. We pride ourselves on taking quality care of our homeowners and I want to make sure you experience that same level care. I am going to email you personally to discuss further.
Best,
Madalyn Ferrara

Aug. 23rd, 2023

star star star star star

Stuart Douglas Sacramento, CA

Very informative, and very good personality. Helped me find my electric bills with my phone to give me an accurate quote.

8 months ago

Reply from SolarSesame

Hi Stuart,
Thank you so much for the positive feedback! We are thrilled to hear you enjoyed your experience with us!

Your Friends at SolarSesame

Aug. 17th, 2023

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Verified Customer

star star star star star

Nael Zaino LA

Proffesional installer and fast completion

7 months ago

Reply from SolarSesame

Nael, we spotted your 5-star review. Wow! Thank you so much for trusting us, and I can’t wait to share the team!
Best,
Madalyn Ferrara

Sep. 8th, 2023

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Diana Pierson Laguna Hills, CA

We had major communication issues , I had to constantly follow up on status only to find out there were constant delays. I was never told I’d have to pay for solar even when panels were not installed. Every time I was told they would call me back with an update a call never came in I had to constantly call myself.

8 months ago

Reply from SolarSesame

Diana,
I am so sorry to hear that we were unable to provide you with exceptional service. I am going to personally reach out to you to learn more about your experience. In the meantime, I apologize for the inconvenience, and appreciate you sharing your experience with us. We take every review seriously and work diligently to improve as a unit from them.
Best,
Madalyn Ferrara

Aug. 23rd, 2023

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Paul K Modesto, CA

No follow up. Have the solar panels installed and still no word on when the tie in will happen. Been paying for the solar panel for 3 months now and receiving no benefits from it. Horrible experience, thinking about removing them.

8 months ago

Reply from SolarSesame

Dear Paul,
We're sorry to hear that you didn't receive the level of customer service that you deserve. We take pride in providing excellent service to our customers and apologize for falling short in this area. We'll review your situation and take steps to ensure that we can rectify this for you. Your feedback is extremely valuable to us and will assist us in improving our services.

Aug. 18th, 2023

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a t San Ramon, CA

Michael Q is amazing and responsive, he is the reason for my Solar installation.Very happy with overall process!

8 months ago

Reply from SolarSesame

Thank you for sharing your feedback about your service! We are glad to hear that our team's performance exceeded your expectations, and we will make sure Michael Q receives the recognition he deserves! Thank you again, have a great day!

Best,
SolarSesame

Aug. 17th, 2023

star star star star star

Breanna Aragon Urrutia Paramount, CA

I’m Impressed by the knowledgeable staff and exemplary customer service! An efficient administrator in regards to the solar industry. Great job guys, and thank you again!

1 year ago

Reply from SolarSesame

Breanna,
Thank you for taking time to share feedback on your experience with us here at SolarSesame. We strive to make the switch to solar both educational and efficient for homeowners!
Sincerely,
SolarSesame

Jul. 31st, 2023

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Albert Knapp Gardena, CA

Communication was horrible, timelines were completely ignored, and had to fight for reimbursement for terrible customer service. The only saving grace was Kristen Z who I believed worked hard to do right by the customer.

8 months ago

Reply from SolarSesame

Thank you Albert for the feedback on your experience. I am sorry that we were not able to provide you with the exceptional service we strive for. I would love to know more about how we can change that in your eyes . I will send you an email so we can talk more about what happened, and make sure this is resolved for you.

Best,
Madalyn Ferrara

Aug. 22nd, 2023

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Cr1spy Apple Valley, CA

Everything was handled very professionally. Loved all the follow ups and how nice everyone was.

8 months ago

Reply from SolarSesame

Thank you! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 17th, 2023

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Dorian Fernandez

It’s not just the great prices but I like that they are always talking about improving the experience for the customer. The customers are always number one!

1 year ago

Reply from SolarSesame

Dear Dorain,
It is always amazing to hear that we have been successful in our goal of providing our customers with the best possible experience. Thank you for allowing us to assist you in going green!
Best,
The SolarSesame Family

Jul. 31st, 2023

star star star star star

christina silva Huntington Beach, CA

Everyone was courteous and explained the entire process clearly

7 months ago

Reply from SolarSesame

Christina,
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and I will personally relay the positive feedback to them! Thank you for going solar with us!
Best,
Madalyn Ferrara

Sep. 8th, 2023

star star star star star

Julie Wallace San Antonio, TX

He explains everything clearly and is always available for questions

8 months ago

Reply from SolarSesame

Thank you, Julie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 23rd, 2023

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Minerva Shrewsbury, MA

Mick L was really thorough and detailed everything, end to end.

8 months ago

Reply from SolarSesame

Hello Minerva , Thank you so much for your review! I am glad the team was able to take care of you during your transition to solar!

Aug. 22nd, 2023

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William McMorran Vacaville, CA

Very knowledgeable team . From the Sales personnel to the installers.

8 months ago

Reply from SolarSesame

Thank you, William! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 22nd, 2023

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Glenn Johnson Nipomo, CA

Company has failed to treat me as a valued customer. Contract has not been completed. Bear has not commissioned the system and Sesame has not advocated for me.

8 months ago

Reply from SolarSesame

Hi Glenn,

Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

We are working to resolve this as quickly as possible and find a solution that works for you! A member of the team will be in contact with you shortly!

Thank you for your patience,
SolarSesame

Aug. 17th, 2023

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Mark

Mr. W was very professional. He got right to work.

8 months ago

Reply from SolarSesame

Mark, Thank you for your kind words on Mr. W! I will be sure to relay the high remarks to him, as I am sure it will make his day!

Aug. 24th, 2023

star star star star star

Rafael Osorio Tucson, AZ

Prompt response, friendly staff, very professional staff

8 months ago

Reply from SolarSesame

Rafael, Thank you so much for your feedback! We greatly appreciate your kind words!

Aug. 23rd, 2023

star star star star star

Eric Klinger Folsom, CA

Great company with great people and fast install

1 year ago

Reply from SolarSesame

Eric, thank you for taking the time to share your feedback! Have a great day!

Jul. 31st, 2023

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