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Founded in 2006 by Lyndon and Peter Rive, SolarCity is a solar power company that strives to help people take control of their energy costs and decrease their carbon footprint. In fact, to date, the company has provided more than 300,000 homeowners with solar panels, helping them to generate their own clean, renewable energy and save money on their electricity bills.
In 2016, SolarCity merged with Elon Musk's Tesla, giving the clean energy company access to a variety of innovative equipments and technologies.
Although SolarCity is one of the largest installers in the solar industry, is bigger always better? Read on to discover The Good, The Bad, and The Bottom Line about SolarCity, as well as view SolarCity reviews from real customers.
SolarCity offers a variety of financing options to help homeowners take advantage of solar energy in a way that fits their unique needs and budget. Available payment options include solar leases, power purchase agreements (PPAs), outright purchases, and loans.
The SolarCity lease program, SolarLease, allows customers to rent their rooftop solar panel system from SolarCity and make fixed monthly payments. Solar leasing provides customers with access to net metering (where available) and free system maintenance for the entire length of their solar lease.
SolarCity's power purchase agreement program, SolarPPA, gives customers the opportunity to lock in a fixed monthly rate per kilowatt hour for the term of the agreement without any price hikes. One advantage of choosing SolarPPA is that SolarCity will install the system at no upfront cost to the homeowner. However, keep in mind that with this payment option, SolarCity owns and maintains the system, which prevents the customer from claiming the federal investment tax credit and any other state tax credit or other incentives that may be available.
Customers who decide to purchase their solar PV system outright or with a loan will most likely receive long-term savings, as well as any available tax credits, net metering, and 20 years of monitoring and maintenance for their system.
SolarCity solar panels outperform some others by 10 years due to rigorous testing beyond industry standards. The company's panels feature integrated front skirts, redirected plumbing vents, and hidden clamps and rail-ends for a polished, aesthetically pleasing look.
Additionally, with SolarCity solar panels, all roofing work and system repairs are covered by the company at no extra cost.
SolarCity customers can access real-time insights and historical data about their solar production and home energy use from anywhere in the world through the Tesla app. This allows customers to check in on system performance and ensure that everything is working as it should be.
SolarCity has an open book philosophy in regards to contracts, which is helpful for customers who would like to have all the information before they consider working with SolarCity. Similar to many other solar installers, SolarCity's contract terms include locked-in rates once the agreement is signed, roof repair in the event of damage while the equipment is being installed or removed, and moving options if a customer decides to sell their home before the contract expires.
SolarCity is considered one of the largest solar companies in the country and currently offers residential solar systems to customers in 20 states, making it possible for consumers across the nation to enjoy the benefits of solar energy through SolarCity.
Operational states include Arizona, California, Colorado, Connecticut, Delaware, Washington D.C., Hawaii, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oregon, Pennsylvania, Rhode Island, Texas, Utah, Vermont, and Washington.
As mentioned above, because SolarCity merged with Elon Musk and Tesla in 2016, the company has the ability to sell and install Tesla's Solar Roof, which helps to set it apart from other solar installers in the industry.
The Solar Roof product, which is a good alternative for consumers who would like to take advantage of renewable energy but do not like the look of traditional solar panels, is comprised of smaller solar cells designed to look like roof tiles and complement a home's architecture, all while turning sunlight into electricity.
For consumers interested in battery backup, SolarCity sells Tesla Powerwall batteries, which provide backup power so that homeowners can still have electricity during utility outages and natural disasters. The Powerwall is compact, stackable, has a built-in inverter, and comes ready to integrate seamlessly with SolarCity solar power equipment.
SolarCity provides individuals with the ability to support a cleaner, brighter energy future by investing in solar bonds, which are designed to offer interest rates higher than typical savings accounts, CDs, money market funds, and other comparable investments.
The company's solar bonds program is open to anyone, including both individual and institutional investors, who meets the basic qualifications.
SolarCity allows its customers to give five of their friends a 5-year extended limited warranty on a new solar energy system installation, as well as earn referral rewards.
For up to five qualifying referrals, the referrer will receive $250 cash or credit. Credits are valid for 12 months from the referral installation date and can be used toward new Tesla products or accessories.
SolarCity has been providing rooftop solar power systems to home and business owners for more than a decade, which is a relatively long time in the solar industry. This has allowed SolarCity to gain valuable experience and establish a foothold in the market.
Many of the SolarCity reviews left on our site by customers of the company have expressed dissatisfaction with their system installations. The problem seems to deal more with delayed and incorrect installations rather than issues with the product itself.
Check out the user reviews below for more information.
Customer service is another area where SolarCity has received several customer complaints. Many reviewers claim that they have had trouble trying to get email and phone responses from SolarCity, which can be frustrating for those who need assistance and answers to questions.
Please see the user reviews below for more information.
Was sold on the savings of the electrical bill and no up front costs. ( since my local power company kept advertising how their cost of power sold was at a 20 year low but my bills kept going going up as their "basic service charges" had increased 3 fold in that same 20 year time) I signed on and everything was as promised. I was equally sold on their statement that only a small system was needed as my installation would be optimum as my roof faced south. My average monthly charge was $56. (as evidenced by the charges when the system was in storage while being transferred to my new residence) When my site survey was performed before installation at my new residence. I was in formed that the system would no longer be as efficient as in my old location as my roof was steeper and that the system was now going to be split in order to fit my new roof. The system would now be facing Northwest and Southwest. Bills are now $98 and no one will explain why. They just keep billing me. I have pro-actively tried to get an explanation to no avail. I believe that my system was originally "dialed down" to meet the "selling pitch". But when the system was moved all bets were off. The system generates way more power than I can ever use causing 2 years worth of power credit with my local power company that I can never collect on. Meanwhile Solar City/Tesla keeps charging me for about 25% more than what it would cost to purchase power from the local power company. Where is there a class action suit that I can participate in?
Solar city was great when they came to install the system. But a year later our inverter failed. And we are STILL trying to get it replaced!! Meanwhile, we are not producing any energy in one of the sunniest times of the year. And our True Up rises.... 🤬
The installation was sloppy, requiring roof repair. Within two years, the solar panels were only producing 10% of the potential of the panels. our bills went from less than $35 per month to $1200 since the panels did not perform as promised. for the last two years, we were promised replacement panels, but none have come. We were told that the replacement panels were not available yet. however, we see new panels being installed by Solar City all around us. Buyer beware-- they do not honor their promises or warranties.
I have been extremely disappointed with my Tesla (Solar City) solar system. My contract stated the the first year of production should be ~20,744kwh however on my first year anniversary of the startup of my system, it has only produced 17,765kwh. When I call Tesla support they informed me that they show my system is performing with in parameters. Matter of fact, they sent me a different contract the I had which now adjusted the contract and falsified the performance numbers to mitigate correcting my concern. Also, when I first install my system, I was able to use the Solar City app to track the performance of my system but in Aug they shut down the Solar City app and transfer over to the Tesla app which appear to cater their vehicles because the solar monitoring section is extremely lacking. I would not recommend Tesla solar system product to anyone.
the customer service is horrible. One of my inverters stopped working. I was waiting do 10 days for a technician, only to find out he can't fix it and I need new inverter. Now they tell me it's backordered and I'm waiting for almost a month. This is the hottest month of the year, AC is working day and night, but nobody cares
Omg where do I start, in few words this is the worst company an customer service ever hands down. If you wanna be on hold for 1 hour an 20 minutes all the times his is the company for you..ok here we go they mess up our roof an never came back an fix it, rain was leaking in the roof for God knows how long mold started building up in the attic.. I had to file an Ins claim in order to get it fixed cuz I didn’t have $40,000 to spare .. Horrible experience
The worst. They lied, and misrepresented what the savings would be. They installed it on a roof that they knew would need to be replaced. When I had to reroof, they told me it would be $2,000 to take the panels off and put them back. With the lease payments, I'm paying more than I was, and they won't do anything about it. Awful!!!
I am extremely disappointment about Solar City or Tesla product quality as well as customer services. I have 20-year prepaid program with Solar City. In just 3-4 year, the solar panel fail. Every time rain, the system will fail for few days. It was so difficult to connect to human, at least one hour. Finally, Tesla agreed the defect of the panel for replacement. Then I was put in the waiting list. Originally, Tesla promised to replace my panel in one to two months. However, nothing happen. It is more than 9 months now. When I finally connected to a human in Tesla, he told me I am not in priority. I need to wait for few more month. I have a friend in the same area. As a new customer, they called Tesla after I filed the complain, but Tesla already install their solar panel few month ago. That is why I am not in priority. When I check Tesla's review, I was not surprise why there are so many people give Tesla 1-star rating.
Great service great company. my install went perfectly and i couldn't be more happy about the results and the money im saving.
I have had problems with Solar City right from the start, but my latest issue really takes the cake. My system was not giving me 100% of it's capabilities. Even though they claim they monitor each system, I had to call them and tell them that there was an issue. The solution to my problem, which should have taken 3 -4 weeks maximum, took well over four months. It took numerous calls, numerous appointments, missed appointments (by them), rescheduled appointments, etc. Now, every person I talked to is nice and understanding. But, they are only responsible for a very small piece of a very large company and it took a lot of my time and effort to get everyone at their company on the same page. With all of the other solar companies out there, do your homework....get multiple quotes....check sites like this one on the customer satisfaction scores.
FALSE CONTRACTS I signed a three-page contract ended up with a supposed docuserve 25 page contract I never signed they charged me for what I produce every month and not what I use my bill went from an average of $89 a month to $700 to $900 per month. I get harassing calls every week and a lot of legal documentation threatening me to turn off power and call a 20 year contract due and payable at that moment with a monthly average of $750 and solar fees to be assessed. I'm a widow with four children I got solar to bring down my expenses... It's the biggest expense I have now besides my house payment. I've been dealing with this since 2015.
I had Solar City panels installed in 2015. The sales and installation team were very accessible and emphasized active and responsive customer support with the lease agreement. At the time of the installation, I had an older roof and they assured me the roof was in good enough shape for installation AND that, when I needed to replace my roof, I could call and arrange for Solar City to remove (and then reinstall) the panels in a timely manner. The charge for this is nominal ($499). It is now August 2019 and I need a new roof (due to a leak) and the best Solar City can do is put me on a wait list with an estimated time frame of "maybe late October/beginning of November 2019". If I need to act sooner, then I can choose to pay an outside contractor to remover the panels (at a significantly higher cost) and I can pray they are not damaged in the process, as I will be liable for the condition of the panels. Among other things, I was told by a supervisor at Solar City/Tesla customer support that they do not consider a leaky roof an "emergency" unless the leak is caused by Solar city's equipment. Their customer support is not helpful and I look forward to when I can end my lease agreement and move to another company.
This is the worst company I have ever had the unfortunate pleasure to do business with in my entire 20 yrs stay in California!!! Contract wasn’t transparent period. What i was made believe wasn’t what was actually delivered, I’m just finding that out after they transferred my contract to Tesla energy. Simply put my energy costs now is $200 more than I was paying while just using the grid without any change in usage. They claim they didn’t put enough panels so I should sign a new agreeement for another 20 yrs to get more panels to meet my needs. Their customers service agents are rude once you finally get hold of one. Please stay away from this company or what it now calls itself Tesla. Emmanuel
Poor customer service!!!! Took over the lease when we purchased our home. Worst decision of our life and now we are stuck for 20years. My panel did not produced for 3 months and did not alert us. Our bills for summer was through the roof. No reimbursement from this company to help pay my utility bill. This was addressed to company but useless costumer service. The datas are not accurate and they changes the numbers of consumption and production on the account. Seems very shady! Do not use this solar company or you will be doomed
Am saving money.no problems.FORGET THE NEGATIVE REWIE. you need a companies with $$$ power.OTHERS dont have it.
I was scammed lied to and deceived from day one when the salesman approached me. I had no computer or printer at the time and when I asked for a hard copy he told me everything was done online. He told me he wasn't selling anything they only wanted me as a host for the panels. He said it would not cost me anything, the panels were paid for by a Government subsidy and Solar City would pay me for any extra energy the panels produced. All that was lies and just the beginning of the nightmare since it started in 2016. There is so much to it I cannot write it all right here. I will skip to the present day though. Tesla bought Solar City since then. I checked my credit report the other day and Tesla reported I owed them $37,000.00 in 2016 @ $135. 00 per month. My current balance to them is over $33,000.00!! I knew nothing of this and never agreed to any of this! Tried calling to talk to someone and it is like pulling teeth to talk to a real person! What a scam!! RUN AS FAST AS YOU CAN FROM SOLAR PANEL COMPANIES!!! THEY ARE RIP OFFS!!! Janetta S.
3 Months to fix a downed inverter with no Compensation... Imagine your car was in the shop for 3 months with no loaner while on lease? Worst. Customer. Service. Ever!
MY SYSTEM WAS NOT DESIGNED TO MEET THE CONTRACTED NEED OF 109%. IN ADDITION, IT WAS DESIGNED TO 15.25 KW. ACTUAL IS 12.6 KW. PROPOSED MONTHLY COST IS INCORRECT. ACTUAL COST OF THE SYSTEM MONTHLY LOAD PAYMENT AND LOCAL UTILITY EXCEEDS AMOUNT IF UTILITY ONLY
I had a SolarCity system (panels + inverter) installed almost 3 years ago. The purchase, permitting and installation processes were handled very well. They took care of obtaining all permits with the city and scheduled all inspections. I was able to sign and submit every document electronically through their website. My electric panel needed to be upgraded prior to the installation of the panels, and SolarCity took care of that too. The installation itself took two days: one for the electric panel and another day for the solar panels and inverter. Overall, the solar panels are able to offset 70% of my electricity needs, which are not small, considering charge my electric car daily and I drive it between 70 and 90 miles every day, use a infra-red electric sauna daily and run the AC at home throughout the summer. I also can monitor the electricity generated in real-time through the Tesla app and SolarCity website. My estimate is that the savings I get are around $2,500 and $3000 a year - including the cost of the system. It is very easy to monitorI highly recommend SolarCity.
DO NOT USE SOLAR CITY. PERIOD. Once you sign the contract, Solar City places a lien on your home. Solar City does not call it a lean, but in Texas, all lending institutions will tell you it is. Myself and neighbor learned of this when applying for a home equity loan. The lease is 20 years, non-cancellable. Yes, I didn't read all the fine print, my error and I will pay for it. If you sell your home, the new buyer must assume the contract or pay the remainder of the lease OR you can move it to your new residence or you pay off the lease. total cost of the life of the lease $58K. I wish we had recorded the sales person speech, my neighbor and I both remember them telling us that at any time we are not satisfied they will remove at no cost. Obviously reading through the contract - that option does not exist. Our system has never covered our usage nor have we ever generated credits. We received a refund for the past 12 months due to underperforming system. Each year they raise the lease payments the max of 2.9%, you need to figure that in when determining total cost. Tesla is a failing company designed solely around Government subsidies for solar power. They receive all state and federal credits for the solar work, you receive zero. They lock you in to a 20 year revenue stream for them. Wouldn't you love to have a guaranteed cash flow over 20 years?
first of all dont expect to save any money with them. they have terrible servive people and they are very hard to get hold of if you need to.i have a hair salon and i tell all my customers not to have them installed by tesla or solar city whatever name they are going by these days. but i have saved hundreds of people from getting ripped off by them just by word of mouth,that is my only satisfaction.
I think you are the worst company out there and you take advantage of people there is no savings with you it cost me with you as and with the electric company I pay two big Bill's roof leaks and you don't fix it
SolarCity installed my leased system in August 2016. This system has never produced what the sales agent told me that I could expect. At the end of my install cycle each year, I owe SoCal Edison over $1200 for energy that was Edison supplied. When my lease payment each month is added to the amount overage that Edison charges for what energy they supplied, I am now paying MORE for electricity with both SolarCity + Edison than when I only had Edison (before the SolarCity installation and turnon). Had I not installed SolarCity, and had I just kept Edison only, my electrical bills would be almost $100 per month less! Today I called SolarCity customer service and requested that someone come and inspect my installation for possible defects and to tell me why it is not producing energy like I was promised by the sales agent. The rep refused. This ensued in a very bad argument with her and she still refused to send anyone out for a system check. I asked to speak to her supervisor, and of course, that too was refused. SolarCity refuses to do anything to remedy my situation, or even to make certain that the system is producing as it should. The customer service rep said that the computer says that my system is working and that there are no computer reported problems, therefore nobody can come for the inspection. BUT HOW WELL IS THIS SYSTEM WORKING? The solar system obviously is producing some energy, but it falls way short in the amount of energy promised by the sales agent, and falls far less than other systems produce. This system is probably producing about 50% efficency, maybe less. When I insisted that I wanted an inspection, and stated that was their responsibility, she told me that I would have to pay $200 ahead of time to get an inspection. I refused. Of course the answer was nothing was going to be done. I explained that today the temperature reached 97° for the first time this year, and I turned on the air conditioner for the first time. Checking my Edison smart meter it is clear to see that the solar system does not supply enough energy to even run the air conditioner, the arrows on the meter are moving toward Edison as supplying the energy to run the air conditioning. This condition is totally wrong. Obviously, my solar system IS NOT producing, and it at least deserves an inspection. Secondly, the computer communication from the inverter to the small box that connects into my computer system is not working and has not worked for over a year. I cannot monitor what is happening with the solar installation. Like the other issue, the computer service woman refused any remedy here too. I am contemplating legal recourse now, as that appears to be my only recourse. PLEASE, IF YOU ARE CONSIDERING SOLARCITY AS AN INSTALLATION, DO NOT EVER DO BUSINESS WITH THEM. Choose SunRun instead, the ratings are much higher and the satisfaction and the panels that SunRun installs are better. I wish now that I could have my SolarCity system totally removed and go with SunRun instead. What a horrible mistake to use SolarCity. Know, also, that If you do have SolarCity, and have an issue with the SolarCity system, you will get no assistance, only total refusal. They do not care about you or the system that they installed. All they care about is their monthly money from you. You will be totally forgotten and TOTALLY REFUSED ANY ASSISTANCE OR REMEDY FOR A FAULTY SYSTEM. Just NEVER use them. If you do, YOU WILL BE SORRY! And you will have no recourse if your SolarCity system does not work correctly or fails.
Terrible customer service. Money saved (if any) is not worth the time spent with a customer service department that does not deliver. We have issues with panels and leaking. Issues are not resolved on a timely basis. DO NOT consider Solar City.
I have nothing but problems from day 1 first an electrical problem that lasted a year & still not fixed right. Now three years later my roof is leaks and no support to remove the panels so the roof can be fixed. I have been waiting for over a month. Poor Business & Customer Service
The New York State tax credits described by the sales person were that the full annual amount of my lease payments would be deductible for about 6 years or 30% of the value of the product (between $3,000 and $4,000). In actuality, I was only able to include the payments I made in the first calendar year. Since it was up and running in September this amounted to about $180. Not cool.
We have a system which was installed in 2011 and has been generating between 900 to 10,000 KW per year. However this year system trips 40 Amp circuit breaker continuously with no solution from Solar City after multiple calls and e-mails. No financial relief has been offered by Solar City and no technical solutions are in sight. Very dis-appointed. I would not do business with this company in the future.
Thanks for allowing a system size under 3 KW. I was told you wouldn't for a loan, but for cash, you did. Haven't had any technical issues. I'm afraid if I did, I'd be on my own or face long long hold times. Also, your offer of move the panels for $2000 is too good to be true. They should have insisted on attic run for conduit. Very nice crew, they did offer some special install services, but attic run should have been seriously impressed on me.
Overall my experience with SolarCity/Tesla has been amazing. Great customer service every time I've called to get a status update or help move the process forward. Installers that came out were contracted (around March 2019) and did an amazing job. SolarCity/Tesla upgraded me to the newest panel for free as well due to supply issues (SC330 instead of SC320), and my panels are doing amazingly!
I purchased a solar system from Tesla Solar in August of 2018 (6 months ago). I specifically asked my salesman, the designers and the installers if my roof was OK prior to installation. I was assured the roof was fine. Now the roof is leaking badly and a licensed roofer has advised me I need a new roof. The under layment (paper or felt) has failed. I am fine replacing/paying for the roof, but Tesla is charging me $4,555 for them to remove the solar panels and replace them, and I am not fine with that cost. I feel Tesla bears some responsibility since I specifically asked them about the condition of my roof. At no time did they recommend I consult a roofer prior to solar installation. Now they are saying that according to the terms of my contract, they are not responsible for roof leaks not caused by them and they only certified that my roof was strong enough to hold the weight of the panels. That was not the case. They are not willing to help me at all and suggested I could call another solar company to remove and replace the panels. I should have called another solar company in the first place. My salesman has gone to bat for me, but to no avail. Beware if dealing with Tesla Solar.
I’m very happy with Solar City... My Rep went over our billing since we move to AZ Prescott Valley.. He said we would only need 10 panels to cover our costs. I decided to add 1 more panel. We use APS for our electrical system. I reviewed all the options for getting the system. I choose the pay up front option and make no payments. Solar City owns the system and must maintain it. Since installation of Nov 2012 we were on line by Jan 2013 the delay going to city inspection and APS doing there approval. The only issue we have had was the control panel quit working and I called that afternoon and Solar rep was there the next morning and solved the problem... None since. I can monitor my system online. I will brake even in 2 years. I pay APS basic fixed cost 99% of the time. Can’t beat that... I recommend this company to friends and they are all happy... Great company to work with... 5 STARS
Our panels stopped functioning and they continued to charge me without coming to fix them for 9 months. Their customer service is awful. They send you around in circles to the point my senior father was in near tears.
All went well my instillation ~2 years ago. I was very happy with the process but 2 years on things have changed: #1: my estimated production was 14,000 kilowatts but the actual production has been 11,000 Kilowatts which is significantly worse than estimated. #2: I just found out that my local town never issued a CO once the project was completed. I had the building inspector come by. There were 3 issues that needed to be resolved special stickers need to be placed on a conduit and electric meter and they need a certificate of inspection. I then called Tesla/Solarcity and the customer service person said the operations team would need to handle it and would email them. It has been a week and I have not herd from the them. In addition, they did not know what an instillation certificate was. When I asked them to contact the building department they said they "do not call the city to ensure completion." I asked to speak to a supervisor and was told that it would take 24 to 72 hours to get a call back. When I asked how was my problem going to be resolved the representative said that she would have to wait for the operations department to get back to me but she did not know when that would be. She said to try back tomorrow. They were very good on the install but on the follow up terrible. Do not use. They are not the only solar company in town.
This review may come as a surprise, but we just found out the solar produced by our system has not been registered since 2017. No joke! We have no idea how much energy has been produce or consumed by our house. How is that even possible? I’ve asked for details and they cannot pinpoint the failure yet. Our monthly bill has just been an estimated usage amount for a house of similar size. STAY AWAY FROM THIS COMPANY!! Cannot be anymore clearer than this review.
it's too bad I can't give them less than one star. In a nutshell here is how it's gone. Sales guy come out and gives us his speech, I point out that the concrete shingles I have on my roof were not made to walk on; he says "no problem" they do these all the time. Month later the install crew shows up. On the first day they break 600 tiles. I'm told "no problem". Second and third day they break almost 2000 more. Finally agree to send a roofing crew (of their choice) out to re-roof my house as they install the panels. I'm told "no problem". All seems OK until it rains, then the nail holes they left, and the skylights they flashed incorrectly start to leak. I'm told "no problem". They will send a crew out to identify the location and fix the leak. The guy they send up in to the attic is working his first day on the job. He doesn't have a camera but does have his cell phone which is also his flashlight. Three minutes in to his attic excursion he puts his foot through the ceiling in the kitchen. I'm told "no problem". This was January of 2019. I am assigned an "Executive Resolution Specialist" who's name was Jade T. Back and forth we go with documents, bids, pictures etc. The first week of March I stop hearing from her, I leave voice messages, send emails, call her number,,, nothing. Find out 5 weeks later she is "no longer with the company" (I guess she had a problem). It's April 9th and I'm still waiting for a check from these clowns because the "approval hasn't been obtained yet and "it's a problem". I can only say one thing... DO NOT, under any circumstances do business with this company. If their lips are moving they are lying and they will say ANYHTING to get you to do business with them.
Our solar went out November 2018, the panels where damaged by the rain. We called and where told it would be fixed by spring. We called 5 times. They just kept giving us the run around. We have been paying PGE plus solar city for 5 months and they still have not fixed it. We have honored our part of the contract and are ready to seek legal assistance to get this resolved. Do not use solar city their products are faulty and their customer services are worse,
I have been with SolarCity for over a year now, and have had a very hard time getting quality service. Its been 3 months now and my inverter is still malfunctioning and has still not been fixed yet. Although I have been patiently waiting, I can't afford to pay my regular electric bill and SolarCity's contractual monthly fees at the same time -- what's the point of having solar? My customer service experience has not been very good, many times I've had to wait a long time to get assistance and then I still have to end up calling every other two weeks to get an update on my inverter to get fixed. Recently my autopay was removed in their system so I had to call and get "extra" charges removed and reset my autopay. MySolarCity.com online account does not allow you to see your account payment setups, statements, billing history, etc. --- so what's the point of an online account? Its been reported over a year ago and still not fixed. These things such as good customer service, a fully-functioning online account (where you can make payments), and reliable service are very crucial to a long-term contract (20 years!) relationship. So think about these things before you sign the contract, are you up to this kind of frustration? I would not even rate 1 star but this site doesn't allow that, so 1 star is the least I could choose.
We have been a solar city customer since 2007. We referred many of our neighbors to Solar City. Since our roof is 30 years old we decided to have it replaced before it started to leak and cause damage. Solar City advises us there was a 5 month waiting list and the cost to remove and reinstall will be over 4K. While we had no choice but to agree to this insane charge, the aftermath was even worse! Solar City showed up and removed all of the panel which were stored in my garage. The very next day, it rained for 3 solid days INSIDE MY HOUSE! There were over 50 holes RAINING in my house causing 15K worth of damage! Never did anyone inform us of the exposure, offer to cover or plug the holes, NOTHING. It was absolutely horrible raining inside my house because of the damage caused by Solar City. I wrote to Solar City with copies of every invoice and photo and requested they waive the charge to reinstall to offset the damage we incurred and they refused! Beware of the damage to your roof when they install the panels, hope and pray you never have to remove the panels and any type of reasonable compensation is non existent.
Excellent installation and quality panels. Solarcity actually was able to deliver what I couldn’t get from Sungevity. I’m very happy with their product
I love my experience with Solar City and its employees. My panels are producing as promised and I am saving lots of money. I have recommended to friends and family and they are pleased also. The panels look good on my house and there were no issues with the installation.
This is not a good experience. My transformer stopped working and it took a month to replace. And they are rude,
Very unorganized organization. Worst experience yet. Clearly the right hand didn’t know what the left hand was doing. I ended up cancelling my entire solar project. I felt bad for the sales guy. Not his fault their install dept and engineering aren’t as attentive to details.
Similar to another story here, our system went down on New Years Day as soon as the Sun came up :-(. I called it in right away and they have still not given us a replacement date after multiple calls. Worked great for ~6 years until 2019! Riso Low Fail :-( Getting bids from other companies to expand our system, not likely Tesla Energy at this point :-( And we still pay ~$85/Month :-(
1. Happily paid substantially extra for USA made (Buffalo, NY factory) Panasonic 325 panels. Discovered panels were actually made in Malaysia. 2. Two months post system activation, still have not received the device to enable power monitoring. Promised 2/1/19 date passed. Now they no longer even provide a delivery estimate .
We have had 2 solar systems installed with Solar City - one in Prescott Valley & one in Buckeye Arizona. I would encourage folks to research & investigate some of the one star ratings which seem to have little to do with the actual function of the solar system. I also note that folks mention power companies like PG & E while here in Arizona we have APS. It took APS months to bring our system 'live' which had nothing to do with Solar City. I've also heard folks complain about roof damage, but know from our experience that when we had our one year new build inspection they found several broken concrete tiles - Solar City immediately came out & replaced the tiles. Instead of a $450 summer APS bill our lease is $129 a month & our APS bill ranges from $20 to $70 a month. Leased solar is easily transferable & new owners can pay off the balance but are then responsible for any repairs. If there's ever a problem it's Solar City's responsibility to repair. Do your homework, ask lots of questions & compare - don't just listen to the negative responses which in some cases aren't telling the whole story.
Two stars, because I have solar! I signed up for solar city, when it first became a lease program . I was so excited to get the panels on my roof, and the more the better! I was told, my lease payment will remain the same, Until it was paid off.! Each year it increases..!Wasn’t ready for that one ! I was also told , The company said they would take care of the panels, including cleaning , or if needed, any hazardous particles limbs, interference with the panels was just a phone call away . Absolutely not true! I myself, was allowed to use a ladder, to climb on my roof and wash them off, 63-year-old female, with arthritis ! One year, lease payment goes up! Every year increase! When I contacted them to let them know my panels were very dirty, I was given numbers to call, for companies to come out and clean the panels . I was to pay for that ? Very disappointing ! And shocked! I was also told, I would be getting, substantial rebates from my electric company. Not so. Being a lease, Solar city , receives them ! My rebate, once a year, from solar city, is a tank a gas and stopping for pizza ! I i’m glad I jumped on the bandwagon? I got my panels. I just wish I would have waited a little longer to find a local company, and a sales person Who is actually more truthful ! Solar is worth it. If you go with the right company. And if you can, go local. I’m really not sorry I did this. I just wish I would’ve had, a truthful, sales person ! Good customer service makes all the difference in the world. Do your research ! Ask your friends and neighbors.
Buyer beware. I met with a rep to consult me for providing a system to keep my home office up and running when there are extended power outages in my area (Florida). They designed a system that provides more than enough power however I was originally told I would only need 1 battery to power the home during an outage. Panels installed and $36,000 later they are now about to install the batter system but NOW INFORM ME that it cannot power your AC and a few other items in your electrical box. NO AC IN FLORIDA?? This seems like pretty important information that was conveniently left out of my original assessment and design plans. Their solution? I will need to get 4 battery systems! So that $36,000 price tag just jumped to $70,000. That is bait and switch after being waist deep. PLus , 4 batteries is complete overkill since the current solar system provides 170% of the power that I need. 1 battery is all that is needed, or I could have gotten far fewer panels and put more money towards batteries.
I have two systems installed on the roof from Solar City; one where I have paid outright and the other one where I pay monthly. The one where I paid outright has not been performing as per SolarCity commitment and design but their technical team keeps on saying "no everything is OK". It seems they poorly designed the initial system and/or used inferior panels/inverter but are unwilling to do anything about it because there is no financial incentive for them anymore as they received all the money upfront. I expected a much better customer service and response from Tesla but they are a disappointment so far. So much for all the high flying claims of Tesla and their CEO/management.
I see a lot of complaints and will say most people are poorly informed about solar to start with. Your system size in Ca. is controlled by your electric provider. You submit 12 most current bills and Tesla sizes the system 10% higher. That is what the utility co. only allow if your on net metering. You get a bill monthly showing what you sent your utility vs usage. So you know true up cost monthly can't see why anyone says there shocked when their true up date comes. Go to Amp It on Tesla site for customers and they will tell you how to get through to Tesla without long wait times. In a year and a half I've had no system problems:production is good what was expected. When I had an issue with a blown PG&E transformer got to customer service in 5min. If you have questions got to Amp It solar customers will help you understand a lot.
It will take Tesla/SolarCity 7 months to repair/replace a system under warranty. NOT ACCEPTABLE, but having bought the system outright I'm left with few options. Essentially no generation since Sept, replace date just now set for first week in April. Sale and installation 5 years ago by SolarCity was great. System failed with Ground Fault error in September. Tech support immediately said panels would need to be replaced; estimate 1 week to re-engineer as new panels are more efficient, 2 weeks to come out are replace. Three months later after calling in to complain every other week, we finally have new design. Same as old, less one panel. Then call, call, and call to get installation schedule. Finally, email says 4 months out. Unbelievable!