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New England Clean Energy

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LAST UPDATED: May 11th, 2024

Founded in 2006, New England Clean Energy is headquartered in Hudson, Massachusetts, and provides solar solutions for homeowners, businesses, and non-profit entities. The company is a SunPower dealer that has installed over 700 energy systems in the New England area.p

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The Good

  • Industry-Leading Warranties
  • Certified Team Members

Industry-Leading Warranties

New England Clean Energy offers a 10-year workmanship warranty, which is double what most solar companies offer. In addition, the SunPower panels and SolarEdge inverters installed by New England Clean Energy come with 25-year and 12-year manufacturer's warranties, respectively.

Certified Team Members

New England Clean Energy takes care to hire employees who have exceptional work ethic, customer service skills, and environmental concern. The company has four North American Board of Certified Energy Practitioners (NABCEP) certified members on its team. Every electrician and member of the installation crew is Occupational Safety and Health Administration (OSHA) 10 certified, and 30 New England Clean Energy employees are OSHA 30 certified.

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The Bad

  • Lack of Transparency in a Few Areas
  • State Availability

Lack of Transparency in a Few Areas

New England Clean Energy's website is lacking a few important details, which can be frustrating for potential customers who are trying to find out more about the company and decide whether or not it's a good match for their solar needs. For example, the website provides little information about monitoring or moving options.

State Availability

Currently, New England Clean Energy's service area only includes parts of Massachusetts, Rhode Island, and New Hampshire. This is a relatively small service area compared to many other top companies in the industry. While being a local provider does have its own advantages, it also limits the number of consumers who have access to the company's products and services.

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The Bottom Line

New England Clean Energy has ten years of experience in the solar industry. The company offers industry-leading warranties, but its services are only available in Massachusetts, Rhode Island, and New Hampshire.

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9 Reviews

Review Breakdown

5 grade

89%

4 grade

11%

3 grade

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2 grade

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1 grade

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jon helmuth

Mark D. and the New England Clean Energy Team are fantastic. They did a great install. Super professional. Easy to work with. Could not ask for more. Will be recommending NECE to all of our friends and family.

1 week ago

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Review Source

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Martine Behra

Going solar had been on our mind for a long time and so we did quite a bid of legwork ahead of time. We considered a few local companies, but finally settled with NE Clean Energy and never regretted it. Their service has been outstanding in every way. All of our questions were always answered quickly and thoroughly. They took care of everything and got our system up and running in record time. All the people we got to interact with were super nice and caring. Even with a lot of grey and rainy days since the beginning of the spring, we have seen our electric bills drop drastically! And with the tax break, we expect to recover our initial investment even faster than anticipated. Great job NE Clean Energy and thank you.

10 months ago

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Reply from New England Clean Energy

Thank you Martine for the detailed review! We're so glad to hear all of your questions were answered and your system went up quickly.

Jul. 12th, 2023

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Dennis Lia Scituate, MA

We wanted someone local with experience in our town, not some global company that we really don't matter to. We met with several big company salesmen, but after meeting with Mark we made our decision. New England Clean Energy has been top notch professional doing everything right in all aspects of our interactions with them and the actual installation went great. They did a neat job. We are very happy.

10 months ago

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Reply from New England Clean Energy

Thank you so much for this kind review! We're so happy to hear you're happy with the top notch job our team did! We hope your system continues to shine!

Jul. 12th, 2023

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Ken R Ashland, MA

We bought our system from New England Clean Energy partly because they are well-rated. But the tipping point was seeing them mentioned in YouTube videos where a number of homeowners talking about the general topic of solar say '...oh and by the way, we are really happy with New England Clean Energy.' Our own experience has been equally outstanding. Our system is located in Ashland, MA -- 10kV AC with a max DC output of ~7.2kV -- 24 panels with individual inverters. We own the system and expect a dollar break-even of ~8 years (tax incentives help a lot). Where the system will likely last 25 years ...that's a lot of free electricity. There are many small steps to this process, and the company told us (accurately) that this would be a lengthy project. Installation of electric boxes, conduits, and meters takes a few hours. Installing the panels is a day or two. The rest is paperwork, permitting, inspections, and startup permissions -- and also for us, having our roof redone ahead of time and trees removed -- both long planned. The panels aren't particularly heavy, but it was time for a new roof, and adding solar was the impetus. The inverters and control electronics are made by Enphase (panels by an equally reputable manufacturer). Enphase provides a web service where we can monitor the performance of the system including each individual panel. We've had the system running since October -- around four months. Enough to see it making as much power as we expected. We have net metering, which means that if we make more power than we use, we produce an Eversouce credit balance which helps to cover a month when we might make less than we use. Credits are applied (or used) once a month when Eversource reads our meter and generates a billing statement (daily fluctuations don't matter). To keep us from electrocuting line workers, the inverters shut down during a grid power failure -- that's how every net-metered system works. We had one installation hiccup -- our house turned out to be a bit smaller than originally measured and the system that showed up on the truck was not going to fit. We had two choices -- leave two panels out or mount them on a less efficient surface. In the end, we wound up moving the two orphan panels to a 'summertime' position (when we use the most power) and the hiccup made no material difference. All the same, the company reached out to us and sent a meaningful discount for the momentary anxiety. Very Professional! New England Clean Energy walked us through the installation of a reliable system that is doing the job, and we found them very communicative and helpful every step of the way. I strongly recommend this company.

1 year ago

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Reply from New England Clean Energy

Thanks you so much for this detailed review! We're glad to see despite one hiccup we were able to get the job done. We hope your system continues to shine!

Jan. 31st, 2023

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Naama Yacoby Littleton, NH

We had been customers of New England Clean Energy for 10 years now. Our experience with this company was excellent. When the system was installed, the team was extremely professional and did not leave any loose ends. We had no issues with the system since it was installed. So far, it provided what was promised. If you consider solar it’s a great idea! When I recently approached the company with a maintenance question, I received the same excellent treatment. If you consider which solar company you should pick, from the many that are out there, this one should be definitely on you list! It’s great to work with such a company and I highly recommend them.

3 years ago

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Reply from New England Clean Energy

Thanks so much for this kind review. It's great to hear we provided as promised. We hope your system continues to do well and please let us know if anything changes!

Jan. 31st, 2023

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Geoff Allison Lincoln, MA

I have been wanting to go solar electric for many years. I chose another vendor, only to find out from a professional in the industry that New England clean energy would be my better bet! Ken has been maintaining our solar hot water system for 30 years, so we changed to New England Clean Energy. So far he has been absolutely correct. We are getting a bigger and better system for less money. The data, sales people, and engineering people involved in getting our system planned out, Is far superior than all other solar companies I had spoken to. I am elated in everything that has gone on so far. I am now confident that I have made the right choice. I will be happy to follow up when our electric bill down to nothing, and sharing all the results with. Geoff Allison Lincoln Ma.

5 years ago

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Reply from New England Clean Energy

We're so glad you finally went solar! Thanks for this honest thorough review! We hope your system is doing well and please give us a call if anything changes.

Jan. 31st, 2023

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Christopher Houghtaling

I had a full system installed in 2017. One of the most professional companies I have dealt with having also been in the middle of a full barn renovation. What they quoted and what has evolved over the past year was exactly what they promised. I would highly recommend this company over the other more commercialized ones out there. Top notch team in my experience.

6 years ago

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Reply from New England Clean Energy

Thanks so much for this kind review! Professionalism is so important. We hope your system continues to shine!

Jan. 31st, 2023

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Carole Shander Bedford, MA

Not only do they have excellent warranties, they go out of their way with customer service. They take care of everything and the whole process is easy for the customer. They use all black panels, which are more unobtrusive on the roof, and when I wasn't happy with the layout it was changed to what I liked (I like symmetry). All in all, an excellent company.

7 years ago

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Reply from New England Clean Energy

So happy to hear you appreciated our customer service! Thanks for the review, and as always please let us know if your system ever has any issues!

Jan. 31st, 2023

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Glen Engstrand Millbury, MA

New England clean Energy notified me that my system had a defective part thy came out and replaced it at no charge for me.They are easy to work with and their people know what they are doing. My system is producing more than what they guaranteed.

7 years ago

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Reply from New England Clean Energy

Thanks for the review! We hope your system is continuing to shine as usual!

Jan. 31st, 2023