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Verified Customer

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Robert Iowa City, IA

It takes them a while to get back to you when you have a problem.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. We recently updated our service procedures to be more streamlined and attentive. Should you need service, please fill out the service request form on our website (scroll to bottom of page and click "service request" under Support) or call 855-669-4387.

May. 13th, 2020

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Verified Customer

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Anonymous Iowa City, IA

Good product. Technicians know their stuff.

4 years ago

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Verified Customer

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vu nguyen Iowa City, IA

lack of customer service they don't pick up phone call or return very slow.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We regret that this was your experience and have after hearing feedback we have recently updated our service procedures to be more streamlined and attentive. Please fill out the service form on our website or call 855-669-4387 and press 2 to speak to someone about any service you. many need, now or in the future.

May. 13th, 2020

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Verified Customer

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John Kostman Mount Vernon, IA

I felt I recieved good service with a few small problems.

4 years ago

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Verified Customer

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Mcclintock Oquawka, IL

It's good equipment. They just need better product support.

4 years ago

Reply from Moxie Solar (Out of Business)

Hello, thank you for your review and honest feedback. We have recently updated our product support procedures to provide more streamlined support and quick service. Please don't hesitate to reach out if there is anything we can help you with.

May. 4th, 2020

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Blaise Boles Iowa City, IA

Easy to work with moxie from initial inquiry, thru install, and post setup. Highly recommend

3 years ago

Reply from Moxie Solar (Out of Business)

Blaise,
Thank you for taking the time to leave us a review! It was a pleasure doing business with you. We are glad to hear that you had a good experience with your Moxie team, and hope you enjoy your new system for many years to come! Soak up that sun!

Apr. 20th, 2021

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Elizabeth Gray

good service. polite. efficient. what else can I say? we have reduced out electric bill a lot.

4 years ago

Reply from Moxie Solar (Out of Business)

Elizabeth, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Robert Donmoyer

From the first appt with Rob to the email updates from LeeAnn and the quick installation everything was great!!!

4 years ago

Reply from Moxie Solar (Out of Business)

Hello, thank you for your review and honest feedback. Please don't hesitate to reach out if there is anything we can help you with!

Jan. 4th, 2021

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Verified Customer

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Shau R Driscoll

Poor communication on project status. Project not completed after several months and no updates.

2 years ago

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Verified Customer

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James Bangor, WI

When I ask questions they don't answer them...

3 years ago

Reply from Moxie Solar (Out of Business)

James,
Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I apologize for the frustrations that the lack of communication has caused you. As we strive to provide an exceptional Moxie experience to each of our customers, sometimes we do miss that mark, and I apologize that it was with your build. We are taking internal steps to improve these sorts of issues going forward. Please feel free to reach out to me directly at: Hona.Mattson@moxiesolar.com if there is anything I can assist you with!

Jun. 30th, 2021

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Verified Customer

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Douglas Hearst

Poor communications, not proficient, lack of knowledge of systems

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review Douglas. Please contact our customer service if you are having trouble with your solar system.

Jan. 20th, 2021

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Verified Customer

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David Greenmountain, NC

Bad service. Bad follow up. Lied about service. Find someone else

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review David. Please reach out to our customer service department for assistance.

Jan. 20th, 2021

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Verified Customer

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Clint Carne North Liberty, IA

Most people in company do not respond to your emails

4 years ago

Reply from Moxie Solar (Out of Business)

Clint, thank you for your review and honest feedback. We regret any lapse in communication and we certainly value your time and needs. We recently updated our service process to be more streamlined and attentive. If you should need anything going forward please fill out the service request form on our website or call 855-669-4387, ext. 2

Aug. 26th, 2020

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Verified Customer

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David & Denise Haussler

they have very poor communication, and made promises that were not fulfilled

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We understand how important communication is to our customers and are always striving to improve. Please let us know if there is anything we can do to earn your 5-star review.

Jul. 16th, 2020

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Verified Customer

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Kyle

I like the service guys and we got a good quote from him.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. Please let us know if there is anything we can do to earn your 5-star review!

Jul. 15th, 2020

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Verified Customer

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joe gray

its like they feel off the face of the earth

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We have recently updated our customer service policy to be more streamlined and attentive to your needs. For any future service please fill out the quick service request form on our website or call 855-669-4387 ext. 2

May. 21st, 2020

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Amber

Excellent product, but mediocre customer service

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We have recently updated our customer service policy to be more streamlined and attentive to your needs. For any future service please fill out the quick service request form on our website or call 855-669-4387 ext. 2

May. 21st, 2020

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Verified Customer

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None of your business.

Delay and quality issues. Had to re-do a portion of the installation.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. Unfortunately, issues can arise from time to time but that is why we use equipment with extensive warranties and back up our installation with a workmanship warranty. This typically means repairs can be made with no additional cost to our customers. Should anything arise, please don't hesitate to reach out to our service department by calling 855-669-4387.

May. 13th, 2020

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Verified Customer

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Charles Van Laarhoven Blue Grass, IA

Missed the 2019 construction schedule for maximum rebate to me. Seldom responded to emails.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. There are many factors that determine the timeline of installation, a main one being utility companies and external permitting. Still 9 month is obviously much longer than anyone would like. We recently updated our service procedures to be more streamlined and attentive. Please reach out to us if you have any questions.

May. 13th, 2020

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Blue Pella, IA

Customer service was not very good. They do have good equipment.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. Customer service is important to us and we have taken your feedback into account by recently updating our service policy. Please call our service team at 855-669-4387 ext. 2 or fill out online by going to our website, scrolling to the very bottom, and clicking "service request" under "support". Thank you!

Jul. 15th, 2020

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Verified Customer

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Denise and Steve Keokuk, IA

They pretty much talk to me whenver I call them. It took him forever to get the system put in.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We are glad you received prompt service on calls but regret that installation took longer than you would have liked. We typically estimate 90 days but many factors (often external) can affect this. We have recently added additional installation crews to help prevent this as much as possible.

May. 8th, 2020

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Verified Customer

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Anonymous

Installation of the system was really slow.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. We apologize that your installation felt slow. It is a lengthy process with many moving parts, we typically estimate 90 days but this can change depending on a number of factors. To offset this we have recently increased our number crews to provide quicker service with the same level of expertise.

May. 8th, 2020

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Verified Customer

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Kathy'S Virginia, IL

Installation was fine and the panels seem to be working.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for taking the time to leave a review. Please let us know if anything was unsatisfactory to you and what we can do to earn your 5-star review!

May. 6th, 2020

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Stor-More Andover, IL

They did not stand behind their 5 star guarantee and they did not care.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. Please give our office a call to help us understand more about how we can do right by you.

Jul. 15th, 2020

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Pfeiffer Ashton, IL

It's the biggest mistake I've ever made because the solar equipment is not working.

4 years ago

Reply from Moxie Solar (Out of Business)

Hello, sorry to hear that your equipment is not working. Please reach out to our service team as soon as possible so we can look into your equipment issue and make it right. We always strive for 5-star satisfaction and certainly want you to have a system that is working for you for years to come.

May. 4th, 2020

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Doug Moser Dyersville, IA

very poor service They will not answer email or phone calls.No where near a 5 star company. moxie would not even help startup system just sent email that did not work

2 years ago

Reply from Moxie Solar (Out of Business)

Doug, We're sorry to hear that your expectations are not being met. As we strive to provide an exceptional Moxie experience to each of our customers, sometimes we do miss that mark, and I apologize that it was with your build. I will contact you directly so we can look into this further for you.

Oct. 19th, 2021

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Alex Rechkemmer Oak Grove, KY

Awesome company! Panels are doing great and we are saving so much money !

3 years ago

Reply from Moxie Solar (Out of Business)

Alex,
Thank you for taking the time to leave us a great review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and love that you are seeing savings!! We hope you benefit from your new system for many years to come. Enjoy the sunshine!

Jul. 1st, 2021

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Jeff Patrick Waterloo, IA

We were very happy with the knowledgeable staff, and the quick timeframe.

3 years ago

Reply from Moxie Solar (Out of Business)

Jeff,
Thank you for taking the time to leave us a review! It was a pleasure doing business with you, and we are so glad to hear that you had a great experience with your Moxie team. We hope you enjoy your new system for many years to come. Soak up that sun!

Jun. 17th, 2021

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Rose Oni Minneapolis, MN

Truly a wonderful experience!! I really recommend, was not disappointed

3 years ago

Reply from Moxie Solar (Out of Business)

Rose,
Thank you for taking the time to leave us a great review! We appreciate your feedback as it helps future customers make educated decisions on choosing a solar company they can trust. It was a pleasure doing business with you, and we are so glad to hear that you had a great experience with your Moxie team! Enjoy the sunshine!

May. 20th, 2021

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Kimberly Friese MI

The team at Moxie Solar has been friendly, efficient and professional.

3 years ago

Reply from Moxie Solar (Out of Business)

Kim,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and hope you are enjoying your new system! Soak up that sun!

Apr. 22nd, 2021

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Neon Dragon Cedar Rapids, IA

Positive experience. Great communication and easy to work with.

3 years ago

Reply from Moxie Solar (Out of Business)

Neon Dragon,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and hope you are enjoying your new system! Soak up that sun!

Mar. 8th, 2021

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Joe S West Lafayette, IN

Easiest process I've ever had. System went up in one day and works amazingly!

3 years ago

Reply from Moxie Solar (Out of Business)

Joe, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Jackie pohren

Awesome company. Great follow through bill was cut more then cost of system

4 years ago

Reply from Moxie Solar (Out of Business)

Jackie, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Paul Moeller

Once the weather straightened up they were here. Didn't take long to install

4 years ago

Reply from Moxie Solar (Out of Business)

Paul, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Rick

System not working quite right. Have been waiting 2-3 weeks now for answers and a fix.

4 years ago

Reply from Moxie Solar (Out of Business)

Hello Rick, thank you for your review and honest feedback. We have recently updated our product support procedures to provide more streamlined support and quick service. Please call us at (855) 669-4387, or fill out a service request ticket on our website, so that we can help you get your system sorted out.

Jan. 4th, 2021

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Michael Kaiser

Very professional and prompt. Everything worked like a clock.

4 years ago

Reply from Moxie Solar (Out of Business)

Michael, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Satish Goel Jacksonville, FL

Did not complete the job . Employees do not follow through

3 years ago

Reply from Moxie Solar (Out of Business)

Satish, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the frustrations that the delay in installation caused you. I have let our Service Team know you are still in need of assistance. I will reach out to you from my direct email at Hona.Mattson@moxiesolar.com so we can discuss further. Thank you for brining this to our attention again.

Sep. 10th, 2021

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Verified Customer

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Ben Whitley Raleigh, NC

After install they completely leave you in the dark, nothing

3 years ago

Reply from Moxie Solar (Out of Business)

Ben, We appreciate your feedback so we can continue to improve our customer experience. I apologize that the communication seemed to be lacking on our part for your project. We are taking internal steps to resolve these sorts of issues going forward. Please feel free to reach out to me directly if there is anything I can assist you with: Hona.Mattson@moxiesolar.com

Jul. 21st, 2021

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Verified Customer

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Rory Kempf Indianola, IA

slow response, 5 months late and still not completed.

3 years ago

Reply from Moxie Solar (Out of Business)

Rory,
Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I apologize for the frustrations that the delays in the installation process has caused you. As we strive to provide an exceptional Moxie experience to each of our customers, sometimes we do miss that mark, and I apologize that it was with your build. I have updated your service ticket in our system so we can work on getting your project completes as soon as possible. Please feel free to reach out to me directly at: Hona.Mattson@moxiesolar.com

Jun. 30th, 2021

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Verified Customer

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catherine wright

no one has answered my emails, nor followed up on setting up monitoring

3 years ago

Reply from Moxie Solar (Out of Business)

Catherine, thank you for your business and taking the time to leave us a review. We appreciate your feedback so that we can continue to improve our customer experience. We have recently updated our product support procedures to provide more streamlined support and quick service. Please don't hesitate to reach out if there is anything we can help you with.

Feb. 16th, 2021

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Lm

Nothing that I was told is happening, the process took longer

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We regret that the process took longer than expected. Unfortunately some steps, like permitting with the utility company, are out of our control. Still, we have heard your feedback and recently added additional in-house crew members to keep installs moving as much as possible. Don't hesitate to reach out with any questions and I hope your system is running strong with the sunshine we're getting now!

May. 29th, 2020

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Rebecca Zumdahl Oregon, IL

Hard to get a hold of, gave a lit of misinformation, did not follow through

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We have recently updated our service procedures to be more streamlined and attentive. Please don't hesitate to reach out if there is anything we can do to earn your 5-star review.

May. 13th, 2020

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Rick Hannen

excellent installation, absolutely no support for failures after installation

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We have recently updated our service procedures to be more streamlined and attentive. We hope to have the chance to show you how much we value you as a customer. If you should need any service on your system please fill out our quick service form found on our website (scroll to the very bottom and click "service request" under Support) or call 855-669-4387 and press 2.

May. 13th, 2020

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Matt McCurdy

Their support after the solar panels have been installed is as bad as it gets!

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We have recently updated our service procedures to be more streamlined and attentive. We hope to have the chance to show you how much we value you as a customer. If you should need any service on your system please fill out our quick service form found on our website (scroll to the very bottom and click "service request" under Support) or call 855-669-4387 and press 2.

May. 13th, 2020

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jeff sindelar Newhall, IA

sloppy install, no customer service, did not fix known problems

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. We want to fix the problems you're dealing with and you are still under our workmanship warranty. Please reach out to our dedicated service team to find a solution. We have recently updated our service procedures to be more streamlined and attentive. Fill out the service form on our website our call 855-669-4387

May. 13th, 2020

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Stephen Harvard, IL

Destroyed my yard. Broke my septic line. My propane line for my house.

4 years ago

Reply from Moxie Solar (Out of Business)

Please call our office at 855-669-4387 to discuss this and find a solution for you. We stand by our work and this is not the type of result we ever want for a customer. We would like to learn more about it as soon as possible.

May. 13th, 2020

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Verified Customer

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Finnegan Toulon, IL

They lied to me about what it was going to cost me. Installation went well.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. Our Truth-in-Pricing policy ensures that the price we quote is the price you pay. Please give our office a call to see what we can do to help you.

Jul. 15th, 2020

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Taylor

Equipment is operational but installation was slow.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We also seek to install systems ASAP, but sometimes utility companies and permitting can take longer than we would like ourselves. We recently created a Rapid Installation Team to help make the process as quick and seamless and possible. Hope you are enjoying your solar energy system!

Jul. 15th, 2020

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Xano Agar Newark, NJ

Very helpful. Great and very kind. Cheap

2 years ago

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Paul Spurgeon Denver, CO

Great company that treats their customers well.

3 years ago

Reply from Moxie Solar (Out of Business)

Paul,
Thank your for your business, and taking the time to leave us a review! We are so glad to hear that you had a great experience with your Moxie team, and hope you enjoy your solar system for many years to come. Soak up that sun!

Jun. 10th, 2021

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