Moxie Solar (Out of Business): Read 805 User Reviews From Real Homeowners

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Verified Customer

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Anonymous

They were very helpful getting the government rebate. The installation was okay except it was hard to get the weather to cooperate.

4 years ago

Reply from Moxie Solar (Out of Business)

Hello, thank you for your review and honest feedback. We have recently updated our product support procedures to provide more streamlined support and quick service. Please don't hesitate to reach out if there is anything we can help you with.

Jan. 4th, 2021

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Verified Customer

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Mike

Quick estimate, excellent installation, reasonable cost, great service after installation, and help with tax credits.

4 years ago

Reply from Moxie Solar (Out of Business)

Mike, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Richard

Amazing customer service. Installation went smoothly. Well trained and very professional will use moxie again in future

4 years ago

Reply from Moxie Solar (Out of Business)

Richard, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Chris

Overall experience was good, follow up for fixes is lacking. Took a long time to get installation (months) and just as long to get repairs.

4 years ago

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Verified Customer

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Melissa Hughes

There were a lot of issues with with this install. There were many unfortunate events but Moxie did their best to make it right.

4 years ago

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Jason Dennhardt

The entire process from sales to planning to installation to financing was a nightmare. Each step of the process was lacking professionalism and expertise. Probably why it took from January until August to get the system working.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We regret that this was your experience going solar and assure you it is not typical with our customers. There were a number of abnormal snags with financing and permitting and will use your experience to improve processes and communication. We look forward to providing you with a high level of service and support going forward

May. 21st, 2020

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Verified Customer

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Red Wheel Fundraising Luzerne, IA

Very friendly people, easy to wrok with. Everything seems to be working very well and high quality equipment.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Brian Galesburg, IL

Any issues I've had have been asnwered relatively quick. The panels are producing very well and the installers were professional.

4 years ago

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Verified Customer

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Padgett Business Services

So far the panels have been very reliable and I haven't had any issues. They were installed smoothly.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Rick John Rock Island, IL

They were the most knowledgeable firm I talked to concering Solar. They did an excellent job in installation

4 years ago

Reply from Moxie Solar (Out of Business)

Rick, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Sandra Morrison, IL

The product is good and each worker separately. Seem to do their job but We were let down in three different ways where we were told one thing and it didn't go that way.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. Every solar installation is a little different and unforeseen challenges can come up. Please let us know if there is anything we can do to earn your 5-star review.

May. 13th, 2020

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Verified Customer

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Charlotte Martin

Mostly great, but it took a while to get panels installed. And they said they’d clean up the mess their work made in my basement but didn’t.

4 years ago

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Verified Customer

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Mary Markwalter Mason City, IA

Moxie Solar offers first rate service during the entire process from choosing solar to installation and maintenance.

4 years ago

Reply from Moxie Solar (Out of Business)

Mary, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Kurt Vanderhoef Iowa City, IA

Did a great job jumping through the hoops to complete rebates for state and fed and the project was seamless

4 years ago

Reply from Moxie Solar (Out of Business)

Kurt, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Kayla McKibben Iowa City, IA

The process was unclear, there was no education to maintain the system or troubleshoot, felt like I was a burden when the app wasn't working, don't understand the rebate program still, several little things have happened that feel like they either grew too fast and can't be there for their customers or they don't care.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. I assure you we do care about each of our customers both during and after install. We recently updated our service procedures to be more streamlined and attentive to your needs. Please reach out to our office with any questions or concerns you still have.

May. 13th, 2020

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Verified Customer

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Matt Iowa City, IA

Knowledgable, took care of everything including paperwork and supplying invoices and such for tax purposes.

4 years ago

Reply from Moxie Solar (Out of Business)

Matt, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Greg Thien

Easy to work with and installed a great system exactly as promised 6 years ago. Free power from here on!

4 years ago

Reply from Moxie Solar (Out of Business)

Greg, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Steve Oxford, IA

My install was mostly perfect but when I recommend them to friends and friends call, they are too busy to call them back.

4 years ago

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Verified Customer

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Ram B Robins, IA

Very friendly staff, seamless set up. They work with you right from Step 1 until installation gets completed.

4 years ago

Reply from Moxie Solar (Out of Business)

Ram, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Charlene Iowa City, IA

Initial set up was great but I have an issue with the connection of the internet to my solar panels.

4 years ago

Reply from Moxie Solar (Out of Business)

Charlene, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Charlie and Carol Cedar Rapids, IA

Very responsive and I got things taken care of. hTey were prompt and professional and gave good service.

4 years ago

Reply from Moxie Solar (Out of Business)

Charlie & Carol, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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G. Bennett, IA

After it was all done, there were a few ladies that came out for about 15 minutes and that's all I've ever heard from them.

4 years ago

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Verified Customer

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Huy Iowa City, IA

When I have questions, I ask and they get answered. They give me more information about what I need to know.

4 years ago

Reply from Moxie Solar (Out of Business)

Huy, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Animal Medical Center Galesburg, IL

They've always responded to my requests for information and helped along the way. I really appreciate that.

4 years ago Edited January 10, 2024

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Jeff Grinnell, IA

They were there to communicate with me. I didn't have any problems or concerns with the installation.

4 years ago

Reply from Moxie Solar (Out of Business)

Jeff, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Murray Wapello, IA

They seem very unorganized and I'm not sure they know what they're doing. I've had to take vacation for them to come over and sometimes they don't show up or don't get anything done. They were supposed to be over here again today and they didn't get anything fixed. The guy left because he didn't want to be late for his next appointment.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We apologize for any inconvenience we have caused, and this is certainly not the experience we want you to have. We have recently updated our service policy to be more streamlined and attentive. Please call our service team at 855-669-4387 ext. 2 or fill out online by going to our website, scrolling to the very bottom, and clicking "service request" under "support". Thank you!

Jul. 15th, 2020

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Verified Customer

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Babin Prophetstown, IL

The installation was excellent. My experience with customer support was pretty good and any issues that I had for the most part they did a good job resolving that.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. Please let us know if there is anything we can do to earn your 5-star review!

May. 6th, 2020

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Verified Customer

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Scandridge Sully, IA

Every time I've contacted them they've been helpful. Installation was good and they worked really hard.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Welvaert Moline, IL

Their communication was great, they answered all my questions and were easy to get ahold of. Everything works.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Keller Pekin, IL

Whenever I asked him a question, they were very quick to respond. The equipment is working very well and I'm satisfied.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Gier Mount Pleasant, IA

Installation went really well. They always stayed in contact with me to let me know what's going on pretty much every step.

4 years ago

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Verified Customer

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Thomas Cedar Rapids, IA

They've answered every question I've had. Installation went great and everything is exactly as I expected.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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D. North Liberty, IA

The equipment seems very high quality and the installation went smoothly. Customer support is generally responsive.

4 years ago Edited January 10, 2024

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Carpenter

Every time I texted or called, they were always available and answered my questions. Installation was smooth and quick.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Burchatz Georgetown, TX

The instllation was really good. The equipment seems top of the line and it works and is very user friendly.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Matta Cedar Rapids, IA

They said they would monitor my energy output from the panels and it did not and when I asked about it I never got a response.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We do regularly monitor the performance of all systems we have installed and in most cases can provide you with a program for you to see live production numbers. The fact that you have not been responded to is not acceptable. I will communicate this our service team so you can get a look at your energy output. We recently updated our service procedures so please don't hesitate to reach out with questions in the future.

May. 5th, 2020

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nancy tervelt Erie, IL

The entire project went smooth and on time. From the initial bid, installation, setup and start up, I couldn’t be happier. Great people to work with. They have answered any questions I may have had. Thanks Moxie Solar

2 years ago

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Glynis Port Clinton, IA

Moxie was great with information and getting our system installed for our farm and home. We enjoyed the savings for a few months but then in February our system broke down completely. It is now June and we still don't have a repair date from them and believe me I have made numerous calls and sent many emails. We are very dissatisfied with their service department.

2 years ago

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RRMan Ponte Vedra, FL

Moxie does an excellent job of selling their services and communicating what I would guess they hope will happen and unfortunately it didn't work that way for us. We would, however tell you that their sales person - Brian H., and back office team of Carolynn H., Becky R. and Lee Anne D. were all easy to work with and did an excellent job of communicating and staying engaged.. However, when it came to communicating the delivery of materials and having everything the contractor needed their "Market President" who is located in Austin, TX was one of the poorest communicators and had absolutely very limited follow-up to explain anything that was going-on from delivery of materials to what day the contractors were going to start. They just showed-up.. Unfortunately this person was also responsible for scheduling materials and manpower as well as managing the permit process with St. John's County and without a doubt was one of the poorest communicators and marginal field leaders I've ever encountered. This person allowed the electrician to only pull a permit for "electrical repairs" and not "solar panel installation". The net result was a delay in getting FP&L's approval and necessitated our direct communication with county officials to secure the right verbiage for the FP&L Permit. Until Moxie hires a person specifically for the Florida market I would be reluctant to recommend them in any matter whatsoever and certainly anyone using Moxie should ask who actually manages the materials and scheduling in Florida.

3 years ago

Reply from Moxie Solar (Out of Business)

I heard from the Moxie Team late last week and am greatly relieved to hear that new staff are being hired and Moxie is actively addressing the critical shortfalls that we experienced with Moxie operations.

From what I read from other reviews, there is little doubt that our situation was very much an anomoly and it will be addressed. Everything about our transaction with Moxie was world class right up until it was time to deliver the panels and other materials to install and activate the system.

Moxie is at that critical juncture of becoming what they envision and it can only be done by continuing to staying in front of the necessary manpower to meet the high standards they are creating in the solar marketplace. Wish you all the best and again thank you for taking time to address our concerns directly.

Mar. 22nd, 2021

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Austin Ceja Provo, UT

Great! Very easy. I expected it to be a bit more complex. Install was quick. Getting on the grid wasn't a hassle either. Definitely recommend! Can't wait to have it paid off and reap the befits from the transition!

3 years ago

Reply from Moxie Solar (Out of Business)

Austin,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and a smooth transition to solar! We hope you enjoy your new system for many years to come. Soak up that sun!

Mar. 17th, 2021

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Mal Stroik Iowa City, IA

I highly recommend Moxie Solar. They came in way under the cost of the other solar companies around here and the quality is top notch. They have been very responsive to my needs and questions. I'm very happy with my choice!

3 years ago

Reply from Moxie Solar (Out of Business)

Mal,
Thank you for taking the time to leave us a review! We couldn't do it without customers like you. We are glad to hear that you had a good experience with your Moxie team, and hope you enjoy your new system for many years to come! Soak up that sun!

Mar. 17th, 2021

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larry betts Omaha, NE

I'd like to thank everyone that was involved on the project. There was issues but all were resolved in a very fast manner. They went up and beyond and more would recomend them great job all around.

3 years ago

Reply from Moxie Solar (Out of Business)

Larry, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and hope you are enjoying your new system! Soak up that sun!

Feb. 15th, 2021

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Kathleen Kuschel Clayton, NC

Moxie delivered what was proposed from the sales person to the support staff after installation. I would highly recommend them to anyone who is looking to wants to become energy independent while helping our environment.

4 years ago Edited September 14, 2021

Reply from Moxie Solar (Out of Business)

Kathleen, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Scott Belknap Grand Rapids, MN

Every aspect from loan approval, local permitting, installation, and inspection was perfect.

3 years ago

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Verified Customer

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mary creegan Maquoketa, IA

cummunication flowed very well, listened to our needs, equipment installation went very well

3 years ago

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Duane Carr Farmington, IL

They have been great in every aspect of the process except no one has spoken to me in regards to the mobile app.

3 years ago

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Kenneth Detlie Inver Grove Heights, MN

I have had a lack of information and the project is still without completion. The installation was a problem and I have yet to see the cost saving to the project.

3 years ago

Reply from Moxie Solar (Out of Business)

Kenneth, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the frustrations caused by the delay in installation. I will look into that issue for you and let our Service Team know you are still in need of assistance. I will reach out to you from my direct email at Hona.Mattson@moxiesolar.com so we can discuss further. Thank you for brining this to our attention again.

Sep. 10th, 2021

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Verified Customer

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Reevan wilson Lobo Marion, IA

Amazing crew , friendly, timely worked through the peak summer heat on the roof.

3 years ago

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Verified Customer

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Jessica Cedar Rapids, IA

This company is very good and thorough about everything. It seems like the product is quality.

3 years ago

Reply from Moxie Solar (Out of Business)

Jessica, Thank you for taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and hope you are enjoying your new system! Soak up that sun!

Sep. 9th, 2021

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Verified Customer

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Darryl Saint Paul, MN

The system seems to good to me. When I speak with consultants, I find them very responsive.

3 years ago

Reply from Moxie Solar (Out of Business)

Darryl, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and hope you are enjoying your new system! Soak up that sun!

Sep. 9th, 2021

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