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Meraki Solar

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5.7

Overall Score

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LAST UPDATED: February 5th, 2024

Meraki Solar provides comprehensive solar services to residential property owners in several states across the country. Since 2017, Meraki Solar has worked to provide clients with custom solar systems specifically designed to the property and the overall energy needs. Rather than involve multiple moving pieces, Meraki Solar will assist clients throughout the entire solar process.

The professionals at Meraki Solar will provide a free initial consultation to each property owner interested in having a solar system installed. Following this consultation, the Meraki Solar design team gets to work quickly identifying potential equipment options and mocking up what the system would look like aesthetically speaking. Once all parties come to an agreement on a design, the installation process moves forward and the actual system is installed. Finally, Meraki Solar will ensure that the system is successfully activated and clients are ready to utilize clean, renewable energy. 

Since its founding, Meraki Solar has quickly expanded its operations, allowing more residential property owners the ability to be energy independent. Prospective customers can request a free quote any time and get the solar process started. 

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The Good

  • Compare and Contrast Shopping Service
  • Broad Service Area
  • Payment Structure
  • Start to Finish Involvement

Compare and Contrast Shopping Service

The most unique service that Meraki Solar provides to its clients is the compare and contrast shopping service. Most solar companies will simply inform clients of what equipment can be installed or what equipment is accessible. Meraki Solar takes it a step further by shopping around on behalf of its clients.

After the initial home evaluation, a Meraki Solar professional will design the best solution for the home. After preparing, designing, and ultimately presenting the solar options, the Meraki Solar professional will go over these solutions with the client and compare and contrast the possibilities. This process ideally saves money and provides a completely customized experience that not all solar companies can provide. 

Broad Service Area

One of the most impressive aspects of the Meraki Solar operation is the fact that the company has rapidly expanded, servicing seven states with plans to reach even more. This is particularly impressive as Meraki Solar manages every aspect of the solar process for each client.

By offering services in multiple states, Meraki Solar is able to reach more prospective solar clients looking to become energy independent. To date, Meraki Solar offers services in the following states:

  • California — Laguna Beach
  • Florida — Clearwater, Destin, Ft. Lauderdale, Melbourne, Rockets, Orlando 300’s, Orlando Elit, Orlando Magic, Panama City, Pensacola, Tallahassee, Treasure Coast, and Empire
  • Texas — Brownsville, El Paso East, El Paso Elite, El Paso Strong, El Paso West, Horizon Strong, Rio Grande, and Valley
  • Colorado — Colorado Springs, Denver East and West
  • New Mexico — Albuquerque East and West, Santa Fe, Las Cruces East and West, Roswell, and Rio Rancho Ease and West
  • Utah — Provo
  • Arizona — Phoenix

Most solar installation companies only service one state or a select few of the more populated cities within a state. Meraki Solar has expanded to service multiple states and cities. 

Payment Structure

Most clients cannot pay for a solar system upfront and outright as the national average cost to have a solar system installed on a residential property ranges from $15,000 to $25,000. To combat this expense, many solar companies will offer some type of financing. Most commonly, solar installation companies will partner with a local credit union or bank to offer solar loans to clients.

Meraki Solar offers financing independent of these third-party sources. Clients will not have to put any money down initially for install. Clients will then pay for solar power by the month, just like a utility bill, but at a reduced flat rate. Over time, the panels themselves will be paid off and then the client owns them outright. 

Start to Finish Involvement

Typically, when a solar company expands into multiple states or covers a region of the country, there is some sort of outsourced work involved. Whether the installation process is outsourced to a local contractor or the sales process is handled by an entirely different company, that seems to be the most commonly seen makeup of expanded solar operations.

Meraki Solar has managed to keep all oversight and operations in-house, meaning the team handles all solar services from start to finish. There will not be middle man or outsourced work when clients decide to go with Meraki. 

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The Bad

  • No Solar Lease or PPA Options
  • Undisclosed Workmanship Warranty

No Solar Lease or PPA Options

Meraki Solar only provides customers with two financing options: direct purchase and solar loan. While both options grant homeowners to fantastic federal tax credit incentives, direct purchase can require tens of thousands of dollars upfront, while the solar loan can require even more money over time.

Solar lease and power purchase agreement (PPA) options are incredibly cost effective in that they place the financial burden of installation and maintenance on the company; the customer meanwhile only pays a flat monthly rate for either the system or the solar power — and often at a lower rate than the electric bill.

Undisclosed Workmanship Warranty

Although Meraki Solar provides customers with robust product warranties through their manufacturing partners, the solar company has not disclosed the terms of its own workmanship warranty, which provides additional protection for the system against installation errors and necessary maintenance. Leading solar panel installation companies provide workmanship or labor warranties of up to 25 years — the lifespan of the system.

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The Bottom Line

Meraki Solar provides a complete solar service to clients all across the country. With the company’s professional compare and contrast shopping service, clients can pick and choose equipment before it is drafted up or installed. Despite only having been in operation since 2017, Meraki Solar has found a way to expand into seven states and is looking to continue that trend.

To combat potential financial constraints, Meraki Solar offers a $0 down plan for anyone wanting to install solar sooner rather than laters. Lastly, Meraki Solar does not outsource any of their work. The company manages the entire solar process from start to finish. 

Even though Meraki Solar has been able to quickly expand, there are potential concerns prospective customers should be aware of. For starters, Meraki Solar does not have equipment partnerships and instead shops around for equipment. There is no way to disclose the equipment used because each case may be different. Also, Meraki Solar only does residential solar systems, so any other solar project will need to look elsewhere for services.

Considering all of the contributing factors, clients looking to use Meraki Solar should do thorough research and seek out experiences by former or current clients. There are some concerns mentioned, but there are also some proprietary services that can save clients money and allow for a better customized system.

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Star Rating

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3.4

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135 Reviews

Review Breakdown

5 grade

36%

4 grade

15%

3 grade

17%

2 grade

10%

1 grade

21%

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Jeff

It was pretty quick and pretty efficient. They even worked in the rain, which kind of surprised me. They were able to pull it off in one day. They were very efficient, very respectful of our space. I was surprised how how quickly the turn around was. I had a contract with another company and they were gonna overcharge me. Customer support was very good about getting in touch with them and canceling that contract so I didn't have to. They were always pretty prompt with responding to me. Usually within 24 hour period or so I'd get a response back either a phone call or a text or an e-mail. There was one issue, It was very minor and it was corrected very quickly.

1 year ago

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Reply from Meraki Solar

Thank you so much for your kind words, Jeff! We appreciate you taking the time to share your experience with us.

Dec. 14th, 2022

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G

They walked me through the process of what would happen from start to finish, and gave me timelines on when I could expect equipment to be installed. I felt like I was being engaged throughout the entire process and I appreciated that. I haven't had any issues with the equipment as far as the installation, the setup, or the utilization of the equipment. For the instllation, they were in, they did their business, and they were out. They informed me what they were going to do, how they were going to do it, and how much time it would take. So it just seemed seamless to me. I honestly think that anyone who is not satisfied with the electric company they're currently using, if they feel like they're being overcharged for the service and getting very little in, I would recommend that they go with solar. And I would recommend, if this company is available in their area, that they would choose this solar company because they provide outstanding service. I'm glad I chose them.

1 year ago

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Reply from Meraki Solar

Thanks for the awesome review, G! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Nov. 28th, 2022

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Ronald

We actually had two separate installations. The second installation we had, the panels were even newer, so they were larger and more efficient. So we gotten even more electricity generation capability out of it. It was quite smooth. They showed up first thing in the morning, got up on the roof and had everything completely installed, attached, wired and set up in a day. We just had to wait for the electricity company to come out and inspect. It was actually a lot less noisy than we thought it was going to be. Everyone we talked to was very responsive, and very helpful. We got quick answers to the questions we had and the guys that did the installation and got all the permits and everything were absolutely fantastic.

1 year ago

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Reply from Meraki Solar

Thank you for your review and feedback! We are happy to hear you had a positive experience with our crews. If you have any additional questions or if there are concerns, please feel free to reach out!

Nov. 28th, 2022

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William

The installation went very smoothly, they were in and out in less than three hours from start to finish. They came on time and the salesperson followed up and made sure I had everything. I was positively impressed with how rapidly all the paperwork and approvals and everything went through the system. They had a trailer, they had all the equipment so they just jumped right on the roof and they were busy out there. I was home during the whole installation and everything just went smoothly. Everything looks very professional. There were no issues on starting the system up, no issues with the county inspections. By and large everything went very well.

1 year ago

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Reply from Meraki Solar

Thank you, William, for your review and feedback! We are happy to hear you had a positive experience with Meraki and appreciate your sharing. If you have any questions or concerns, please feel free to reach out!

Nov. 28th, 2022

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Redeemed Sinner Pensacola, FL

Two people came to my front door today. I don't usually answer the door for anyone unless I recognize them. But the man was wearing a yellow reflective vest, so I thought they were from the local FPL electric company in Pensacola. As it turns out (so they claimed) they were trying to recruit me to let Meraki install solar panels on my roof. They both tried to explain how the process works, but it was way over my head. I reasonably asked them if they had any literature or a website where I could slowly read to understand what they were attempting to explain to me. I was very suspicious of them when they said they didn't. That is really bad! They asked me if I'd give them my most recent electric bill. I kindly told them that I had no idea who they were and that for all I know they might be scammers! Hell no I'm not going to give total strangers my electric bill. It was cold outside, only 54 degrees and I regret freezing for the 30 minutes that they kept pressuring me to give them my electric bill. Multiple times they tried to sell me on the scheme, by attempting to scare me that my power bill would skyrocket 65% over the next few years. The woman said that if I allowed Meraki to installed the power panels on my roof (she said I would likely qualify), that my monthly electric bill would likely be about $250 and be locked in for the next 25 years. I explained to her that even though my electric bill was $325 a month in the hot summers months, it was only $80 during the winter months. So on average I am only paying roughly $200 a month, which doesn't justify installing the solar panels. They tried to pressure me again, by scaring me with soaring power bills in the future. There are watchdog citizen's groups to protect the public from price gouging. The power bills can only increase in step with inflation. It's certainly not worth all the trouble to have solar panels installed on my roof, which I told them would add a bunch of additional weight to my roof, which over time could cause problems (and leaks). Also, if I need to have my roof replaced or worked on, I would have to pay the extra cost to have the panels removed and replaced. I kindly told them that I am leery of contracts and anything that involves money, especially when someone else stands to profit at my expense. I told them that I likely wouldn't be interested. They said they'd come back in a month. I then kindly told them that I am not interested, and didn't want to waste their time, so they didn't need to come back. They didn't like that one bit. They said they hoped I didn't feel like they were pressuring me. You're kidding right? They sure as hell did pressure me. I couldn't believe they didn't have any literature to leave with me, so that I could make an informed decision without them putting me on the spot, and trying five times to explain it all to me. I told them the truth, that it sounds too good to be true, and I simply couldn't understand the process they were attempting to explain to me. When they finally thankfully left, I went online and searched for "Meraki net metering scam" and right away a bunch of webpages with warnings appeared. I won't open the door if they return. For all the headaches involved—the legally binding contract that I would have to sign (I absolutely hate contracts), a credit background check, extra weight on my roof, no real savings on my monthly power bill, and being enslaved contractually to some private company for the next 25 years—I'd have to be a fool to sign any contract and go alone with their scam. It is a scam from all that I have read online. With my present situation of paying FPL directly, if money becomes tight I can always use less electricity to lower my monthly bill; but if I sign a stupid contract with Meraki, then I cannot do that and I am enslaved to pay them the contractual amount or else end up sued in court by the company. No thanks Meraki, I'll stick with the electric bill from the power company!

2 weeks ago

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Marvin

We researched what was available in our area and made a decision based off of that. The installation went great. It went a lot faster than I thought it would. The team they sent out was very organized. Everybody seemed to know exactly what they were doing. They actually sent out two teams because we had so many panels installed- I think there's a total of 39 panels. Each team knew what they were supposed to do, and they got it done really quick. We were really surprised. The one thing that I wish we knew more about is the mobile app and how to use it. They gave us information, as far as how to get to it and everything, but it would be a lot better if there was a little more training on it.

1 year ago

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Reply from Meraki Solar

Thank you so much for your kind words, Marvin! We appreciate you taking the time to share your experience with us.

Feb. 21st, 2023

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Earl

I had one solar company come by the house just cold knocking door to door. I reviewed their contract and didn't like it because there were a lot of items that I didn't agree with.Then I turned around and gave Meraki a call. They came out the next day, looked at everything, gave me a quote, I read over their contract, and everything looked great. I didn't have any issues with the contract, so I went with Meraki. The panels have been generating a great amount of electricity since the install, and I have not had any bill for electricity. With the solar panel install, I had no issues whatsoever. I realized that Meraki outsourced the generator installation to another company and then they outsourced the nest thermostat install out to another company as well. But it took them probably 3 months just to get the nest thermostat installed. And I kept having a call over and over about it and it seemed like no action was being taken. They came out to the house early one morning, got up on the roof, and started mounting the rails. By midday, they were mounting the solar panels and running electrical cable through the attic and by the end of that afternoon they were finished. It was a one day install, very quick.

1 year ago

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Reply from Meraki Solar

Thank you for your review, Earl! We’re glad that you had a positive experience with Meraki!

Feb. 21st, 2023

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Tracy

Every time I emailed or called, I received an immediate response within 24 hours of when they answered my question or my concern. They got their on time to install it and explained how they work, and what it meant. They accidentally damaged some of the brick In the installation, but they also sent someone to repair it within in a very timely manner.

1 year ago

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Reply from Meraki Solar

We’re extremely grateful for your business and we appreciate you taking the time to share your feedback with us, Tracy!

Feb. 21st, 2023

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Dirk

They were very communicative and they made the whole process as simple as it can be. Overall it was pretty straight forward. We had some delays due to having to get a roof. That's one thing which was disappointing, we didn't find out we had to get a roof until they actually came to install, even though it was inspected before. So that delayed the project by several months, but once the installation of the solar panels themselves was done, everything went very smoothly with no issues.

1 year ago

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Reply from Meraki Solar

Thank you so much for your kind words, Dirk. We appreciate you taking the time to share your experience with us. Welcome to the Meraki Solar family!

Feb. 20th, 2023

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Robert

Every time I talk to them, they answer my questions and they seem to be right. It seems to be working very good. It's it's easy to understand, with the app, what's being produced and what's being used. They came out and they installed them in one day, but they had a problem with one of the panels which they came back and replaced the panel and they cleaned up well. It looks nice. They were nice and friendly.

1 year ago

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Reply from Meraki Solar

Thank you so much for your kind words, Robert! We appreciate you taking the time to share your experience with us. We count ourselves lucky for customers like you!

Dec. 14th, 2022

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Hunter Panama City, FL

I think they found me a good loan for the equipment and the labor and everything. I haven't had any bill other than the minimum so I would assume they're working really great as far as I know. The install all went pretty smooth and in one day and I haven't had any issues as far as leaks or anything like that yet. The install was pretty fast, and the install crew was polite and professional.

1 year ago

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Reply from Meraki Solar

Thank you so much for your kind words, Hunter! We're glad that our install crew could provide you with such expert care and we appreciate you taking the time to share your experience with us.

Dec. 14th, 2022

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Felipe

When I was looking for solar, Meraki Solar was the first company that came by and responded. After consideration, then we decided to go with you guys. I made a few phone calls looking for some information with customer service and I actually never got a call back. No issues with installation - it was really fast. When the system went down I was never notified by the system not working at all. I was called and told it was going to come back, but I never got any information on what happened or why it happened, even though I called back a few times. They did come and fix it, but I spent almost two months not knowing that the system wasn't producing any power.

1 year ago

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Reply from Meraki Solar

Thank you for sharing your feedback with us, Felipe. If you have any additional questions or if there are concerns, please feel free to reach out!

Nov. 28th, 2022

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Anonymous

Meraki solar, the agent, came out, explained everything to me, made me feel comfortable with the decision, and the financing was a breeze. It has been a very positive. I only had one issue and they made sure that the issue was resolved within three days. And then they even checked back to make sure everything was still okay. The installation process was so fast, if you blinked, you missed it. They came in. Got up on the roof. The team knew exactly what they were doing. I thought it was going to take all day. They got 40 panels installed before lunch.

1 year ago

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Reply from Meraki Solar

Thank you so much for your kind words! We appreciate you taking the time to share your experience with us. We count ourselves lucky for customers like you!

Nov. 28th, 2022

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Shanon Wilcox Melbourne, FL

I have had this system for 2 years. For the most part, it was smooth sailing. First, when the salesman came, he told me that my system was being installed to be over the past average usage. I fully understand that it changes; therefore, I want to share that this is a small irritation that I STILL get electric bills for more months than I do not. The system has broken being the "inverter" twice in two years. They cannot get the part they need and it takes a few weeks for them to receive it. I fully understand that they cannot control shipping; however, you would think they would have some on hand due to this. I went this summer for 2 and a half months without my system working, and by the way, I had to tell them it was not working. I was told "we cannot possibly monitor all systems and that is why we give you access". The first time the system broke, they gave me a refund of the money paid for the monthly charge. They were fantastic in that instance. This time, I was told just now on the phone, "the policies have changed and you are no longer eligible for a refund". She stated they cannot control electrical. Well neither can I. I was also told that the system needs maintenance from time to time. By the way, they do not do this. They only come out if there is a problem. There is nothing preventative done by Meraki on their systems. (not sure if this occurs with other systems and may very well be.) I will not be getting a refund of the monthly charge, which by the way is over 250 a month, for when the system is not working. I further ended up paying 1400 in electric bills while their system was off, and of all times this time of year. I am paying over 72000 for this system. I guess my expectations were to high based on their sales people. If I had to do it again, I would NEVER buy with this company. CONSUMERS BEWARE!!! By the way, Meraki, if you actually wanna have a conversation, you have my number. I am tired of calling your system and normally being on hold for extremely long periods of time!!! Also, do not plan on your "refund" from the government the next year as the sales people tell you, the government will hold it to see how your taxes are the next year, as they did with mine.

2 months ago

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George

Installation was very slow and the panel's were not put up right away, so they had to put in another another electric box on the outside of the house because I live in an older house. The code did not allow them to put their connections inside my house, so it's outside my house. You need to step up your installation process. The panel's got put up pretty quick, but it was almost a year before I ever had the power turned on So I actually lost all the power records generated this summer and now I don't even know if I'm generating power or not, or if it's just a bunch of old panels on the top of my roof.

1 year ago

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Reply from Meraki Solar

Thank you for your review and feedback. Please contact our One Stop team at (850) 220-6533 or email [email protected]. We want to assist you in the best way possible.

Feb. 21st, 2023

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Charles

It has reduced my light bill and it seems to be working pretty fine for me right now. After the work was done there was some repair work that need to be done. I had to call several times to get the people over here. Install was timely, neat and clean. They had good manners and were very professional. I'm still satisfied with the work.

1 year ago

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Reply from Meraki Solar

Thanks for the awesome review, Charles! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Feb. 20th, 2023

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Michael

They're very professional, they're very timely. They worked with me because I had some delays. The only problem I have is the software for the solar array, they've not assisted me in a lot of training on it and understanding the things I can do with it. Other than that, they did an excellent job of the install.

1 year ago

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Reply from Meraki Solar

Thank you so much for your kind words, Michael! We appreciate you taking the time to share your experience with us. We will provide this feedback to the correct teams.

Feb. 15th, 2023

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Donald Morin Palm Bay, FL

The Installation was excellent. The original presentation was good..a few things were not exposed in the presentation like the fact tat upon installation any warranty is terminated, and Maraki didn't offer to take over the Warranty. I am also disappointed that Meraki does not offer a backup battery (Finding a company that does is difficult, and something I would have appreciated).

1 year ago

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Reply from Meraki Solar

We are happy to hear that your installation process was smooth. We sincerely appreciate you taking the time to leave us valuable feedback.

Dec. 28th, 2022

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James

When I need something I always gotta get an immediate response. It was done in a timely fashion. When I needed assistance there was always someone there. There was some wired stuff with the tax credit, but other than that it was good. My electric bill will stay low while everyone else's increases, so I'm happy about that.

1 year ago

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Reply from Meraki Solar

Thank you so much for your kind words, James. We really appreciate you taking the time out to share your experience with us. Welcome to the solar family!

Dec. 14th, 2022

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Kenneth

Very smoothly, they were quick about it. There was only one day they had a delay and that was due to weather. They were always there and they've done a great job putting them in the solar panels very quickly. Very professional.

1 year ago

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Reply from Meraki Solar

We’re extremely grateful for your business and we appreciate you taking the time to share your feedback with us!

Dec. 14th, 2022

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Ray

It was wonderful. The people that came out and did the cleaning of our ducts and checking everything out and putting in the smart thermostat and the people that put in the Solar panels, they were great. They could have explained the tax credit better.

1 year ago

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Reply from Meraki Solar

Thank you so much for your kind words, Ray! We appreciate you taking the time to share your experience with us and we truly value your feedback.

Dec. 14th, 2022

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Vicente

The panels have done what they're supposed to do. They could have had better communication with the installers. Their customer service is good. When we had an issue they sent someone out to fix it. I could always get a hold of Crystal.

1 year ago

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Reply from Meraki Solar

Thank you, Vicente, for your review and feedback! We are happy to hear you had a positive experience with Crystal and appreciate your sharing. If you have any questions or concerns, please feel free to reach out!

Dec. 14th, 2022

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Sarel

They are awesome, terrific people and they were there the whole time. We needed them. We've had no problems with any of the equipment. It went quick and easy. Anything we need help with. They were there immediately, and they fixed it immediately.

1 year ago

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Reply from Meraki Solar

Thank you for your review and feedback! We are happy to hear you had a positive experience with our teams. If you have any additional questions or if there are concerns, please feel free to reach out!

Dec. 14th, 2022

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Diane

So far it appears everything is first class. I can't imagine there being an any smoother transition. Everything is extremely regimented every step of the way. Extremely smooth. It was very organized in the way everything was planned out and executed.

1 year ago

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Reply from Meraki Solar

Thanks for the awesome review, Diane! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Dec. 14th, 2022

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Debra Coker Milton, FL

The panels have helped me significantly lower my power bill. Also, when the workers who installed the system were here, they were always polite, did their work, didn't dally, and were gone with a handshake. I am VERY pleased with the system, and I can sell the loan with the house if I ever sell.

1 year ago

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Reply from Meraki Solar

Thanks for the awesome review, Debra! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Nov. 28th, 2022

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Christopher

It worked great and never had any power outages the whole time that I was using it other than a couple flickers when power went out in the area. They were quick to get it done and kept me updated the whole time. We spoke to one of the guys and he was very friendly.

1 year ago

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Reply from Meraki Solar

Thanks for the awesome review, Christopher! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Nov. 28th, 2022

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Janice

They seem to have it under control. They do a good job, they do it quickly. And they've always been friendly. I've never had any problems with it and I've had it for a couple of years. If I need them, they'll come out. They don't give you a hard time and they were very professional.

1 year ago

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Reply from Meraki Solar

Thank you so much for your kind words, Janice. We really appreciate you taking the time out to share your experience with us.

Nov. 28th, 2022

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Stephen

I could still call in to this very day and they'll reach out to me and take a look and see what is going on. Great customer service. They ended up getting everything put in properly and clean, nice and neat after a couple visits.

1 year ago

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Reply from Meraki Solar

Thank you for your review, Stephen! We’re glad that you had a positive experience with Meraki!

Nov. 28th, 2022

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Randal

They did everything right and it's working good. They came and looked it over, drew it out and then installed them. It just took longer to have them turned on because of the electricity. They've been very helpful in the whole process.

1 year ago

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Reply from Meraki Solar

Thanks for the awesome review, Randal! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Nov. 28th, 2022

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Susan

The sales person was good with communication when we had to get him involved, but our Meraki representative with horrible - no communication whatsoever. There were issues with the installation and the guys that were out working on the House were not really informative. When they left, they left tools and stuff on the roof.

1 year ago

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Reply from Meraki Solar

Thank you so much for providing us with your feedback regarding your solar panel installation experience.

Feb. 21st, 2023

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Charles

Professional, fast and reliable. I think it went pretty smoothly. I had to make a few calls to get information as to what was going to be installed when, but overall, once that was coordinated I think it got done pretty quickly. It's durable.

1 year ago

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Reply from Meraki Solar

Thank you for your review, Charles!

Feb. 20th, 2023

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Elizabeth

I needed to decrease my cost of electricity and I had contacted some other solar energy companies and they were not willing to help me get things accomplished like Meraki was to eliminate the trees and things like that. I've emailed and called and have not got a return on either from customer service.

1 year ago

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Reply from Meraki Solar

Thank you so much for taking the time to leave us feedback.

Feb. 20th, 2023

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Melissa

The system does not function properly. The first crew installed the system and it didn't pass code, didn't pass inspection. The second crew had to completely disassemble the entire system and rewired it all, leaving holes in our roof where there shouldn't have been any. Also the first crew, one of them fell through the ceiling, leaving a giant hole in the ceiling of my garage. They finally got it up and running and then that worked for about 2 days and now it's not working, so they're supposed to come out here next week. They respond, but they don't seem to be able to get things right.

1 year ago

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Reply from Meraki Solar

Can you please contact our One Stop team at (850) 220-6533 or email [email protected] to provide more details? We would sincerely like to better understand your situation and offer insight to help resolve your concerns.

Feb. 20th, 2023

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Shannon

Some things happened that they didn't let me know were going to happen. People showed up at my house with no notice. And then they tried to tell me that I owed them more money and that I needed to sign a new contract. And I said no, I don't think so. And and then they got the higher level people involved and they said no, never mind, we're not going to try to make you pay that. So it was a bit of a mess.

1 year ago

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Reply from Meraki Solar

Thank you so much for taking the time to leave us feedback. If you have any additional questions or if there are concerns, please feel free to reach out!

Feb. 15th, 2023

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Gerald

The equipment is fine but Mark talked me out of getting backup batteries. They'll buy whatever power we don't use and they say they'll sell it back to us at night when our panels are not generating. Don't try to talk to your customers out of backup batteries, because now we're still paying more than we were than before we put solar on the house, which defeats the purpose.

1 year ago

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Reply from Meraki Solar

Thank you so much for taking the time to leave us feedback.

Feb. 15th, 2023

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Malinda

It went pretty smoothly, no problems. They worked with me throughout the process, they kept in contact with me if I had any questions. They're always available to answer They work with me throughout the project.

1 year ago

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Reply from Meraki Solar

Thank you so much for your kind words, Malinda. We appreciate you taking the time to share your experience with us. Welcome to the Meraki Solar family!

Feb. 15th, 2023

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Celesta Johnson Pensacola, FL

They told me it would not cost me anything, power company will get the money from a Grant, but they socked it to me with a $22,000. loan for installation. Now they are advertising the State will pay for the installation. where is my money or why is the State not paying mine? ed it to me with $22,000. loan. Now they are advertising the State will pay the installtion fee and I am stuck d it to me with $22,000. loan. I never saw the loan until I requested it while disputing the payment. It was not my signature or inituals. It as an electronice from a previse

1 year ago

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Reply from Meraki Solar

Can you please contact our One Stop team at (850) 220-6533 or email [email protected] to provide more details? We would sincerely like to better understand your situation and offer insight to help resolve your concerns.

Jan. 20th, 2023

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Stacey balkcom Fountain, FL

Well, since the beginning I've been told things that weren't true. The biggest thing was my FPL bill would never be over $40 a month but sadly it's been well over $100 every single month. This month it was over $200. So with having to refinance my home in order to pay you guys the 12% so my monthly bill wouldn't increase I'm also paying a monthly bill for solar panels and a very high FPL bill. I'm now paying more than what I was paying when I just had FPL. I've talked to customer service several times including one time recently and the person I spoke with concerning limbs over my panels couldn't even find the pics of my house. I'm confused because I was also told my panels are only working at 30%. I questions the installers and sales associate when they first installed the panels as to why they were placed on one side under the big tree. I was told they could get some in the company to cut the limbs but no one has shown up. Also, there was never a shade ordinance signed. I really need help and questions answered. I've called several times but no one seems to be able to give me answers. Soon I'll either have to get an attorney or sell my home. I really need someone to look into my account and explain why my panels aren't working like they should please!!

1 year ago

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Ann J Reier Satellite Beach, FL

Installation was great! The hidden costs, are not! Nothing is free, remember that. Now I have a reoccurring payment of $79+/- per month for a year, then it increases to approximately, $99/ month.If I sell my home, and the buyer doesn't "buy" into the program, I am stuck with the bill. Had I known this, I would not have had solar installed by Meraki.

1 year ago

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Reply from Meraki Solar

Thank you for taking the time to provide us feedback.

Jan. 13th, 2023

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Christopher

They described how it would go. They sent a guy in the attic and hooked it all up pretty well. The solar panels do a good job. They don't cover everything on my power bill. But I do keep my house a little cooler than normal. Overall I'd say it's pretty good.

1 year ago

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Reply from Meraki Solar

We are happy to hear that your installation process was smooth. We sincerely appreciate you taking the time to leave us valuable feedback.

Dec. 14th, 2022

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Rudy

It was a very smooth operation. They were in and out in one day. They did leave a little bit of stuff around, so there wasn't a perfect routine, but it was not bad. I'm very satisfied with what we have. The panels look good on the back of the house.

1 year ago

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Reply from Meraki Solar

We appreciate you taking the time to share your experience with us, Rudy!

Dec. 14th, 2022

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Anonymous

It was very quick. They were out here and it didn't even take them a whole day and they put quite a few on. The installation process was very easy going, not stressful. When I have called nobody could answer my question and had to have someone call me back that was more capable of answering the question. When my solar panels went out, and they monitor them supposedly, it took a month of my solar panels not working before someone called me to tell me.

1 year ago

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Reply from Meraki Solar

We are happy to hear that your installation process was smooth. We sincerely appreciate you taking the time to leave us valuable feedback.

Dec. 14th, 2022

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Donald Snell Port Saint Lucie, FL

The communication, execution of work and speed of getting the project completed is top notch. As I have had other services done with other businesses that have been far below Meraki Solar standards.

1 year ago

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Reply from Meraki Solar

Thank you so much for your kind words, Donald! We appreciate you taking the time to share your experience with us. We count ourselves lucky for customers like you!

Nov. 28th, 2022

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Ewerton

Overall it was okay, but there was some misinformation. An inspector came and the first time didn't approve it, so they came by real fast and fixed everythingthey way they were supposed to.

1 year ago

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Reply from Meraki Solar

Thank you for your review and feedback! We are happy to hear you had a positive experience with Meraki. If you have any additional questions or if there are concerns, please feel free to reach out!

Nov. 28th, 2022

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Anonymous

I didn't really have to do anything for installation. I just opened the door for them and said hello, and showed them the roof and that was it. They kept me in communication for everything and they did a really good job.

1 year ago

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Reply from Meraki Solar

Thank you for your review! We’re glad that you had a positive experience with Meraki!

Nov. 28th, 2022

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Joan

We found almost non-existent communication with the company and we found that they were more concerned about following artificial protocols that they had designed and set up, rather than actually getting the job done. The right hand didn't seem to know what the left hand was doing. Meraki needs to provide more updates to the actual consumer. There was very little communication and on our project they changed what they call the Project Advocate five times on our project. I don't know why they did that, but it resulted in a greatly reduced flow of information to us and we were the ones that needed to know what was happening and we didn't them. But the salesperson saved the project by going above and beyond the duty to get things straightened out. Very good salesperson. Installation went terribly poorly. We're both professional engineers and Meraki's engineers designed the system incorrectly- designed it at an incorrect capacity. When they did the installation, they did not provide the correct diagrams to the installers. There were quite a few problems, and then when they installed it, they made a number of fillers in the installation. It did not pass inspection and we realized what was happening the entire way, we kept correcting them, but they weren't listening very well. Fnally, it was all completed after we made a number of corrections to them and told them what to do. I felt funny about that, I thought they really shouldn't have to have a customer tell them how to do their job, but we finally were able to tell them enough that they got it done correctly at the end. It took several tries and almost six months.

1 year ago

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Reply from Meraki Solar

Thank you for providing us with such detailed feedback regarding your solar panel installation experience. We apologize that your experience was less than exemplary, and we will provide this feedback to the correct teams so they can do better going forward. If there's anything else you need, please don’t hesitate to reach out.

Feb. 21st, 2023

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Earl

There are some things tht have been frustrating with communication issues, but overall. I've got the app on my phone and I can check it and see how much power is coming from the solar panels.

1 year ago

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Reply from Meraki Solar

We’re extremely grateful for your business and we appreciate you taking the time to share your feedback with us.

Feb. 20th, 2023

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Joe

They were pretty punctual, they were pretty alert, they talked to me, explained everything as they went. I think they did a good job just keeping me informed.

1 year ago

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Reply from Meraki Solar

Thanks for the awesome review, Joe! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Feb. 15th, 2023

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Steve Sofge Miccosukee Cpo, FL

Am impressed with sales person William H on his informative sales brief and follow ups. I was also impress with the work crew that installed the system.

1 year ago

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Reply from Meraki Solar

Thank you for your review, Steve! We’re glad that you had a positive experience with Meraki!

Jan. 6th, 2023

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George Roberts Pensacola, FL

I was told the product would replace our electric bill. It did not the bill remains high. After multiple calls a month over many months trying to get our system evaluated we were told the problem was the trees and our yard. Our salesman did not mention that the trees would be a problem and we were told that we need to cut them down we did so to the tune of $7,000 out of our own pocket. I had complained to my friend who referred me to Morocco and he told me he was told the same thing yet maraki paid to have his trees cut down. I asked maroki for a reimbursement and was denied. I was also encouraged by our salesman to buy more product than what we needed that if we produced more than we used we would be getting a check from the local electric company. That never happened the electric bill remains very high. Doing business with with meraki has caused a great strain on my marriage. My wife was opposed to the deal and was especially offended at spending seven extra $7,000 to cut the trees down . A 40 years of marriage this decision to go with meraki I regret the most. After many months of voicing my concerns and displeasure I was told by the company the problem was simply the weather of which there's nothing that they can do about. I've had multiple acquaintances inquire about the product and I have discouraged them all because of the horrible experience that me and my wife have had and the great expense that it has cost us. We are now stuck with a high solar payment and a high electric bill of which puts again a great strain on my family's budget. After so long a time and so many attempts at getting satisfaction my wife and I simply became so discouraged and frustrated that we have just simply given up..

1 year ago