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Fidelity Home Energy

Fidelity Home Energy

Name: Fidelity Home Energy
Rating: 3.2

3.2

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15 User Reviews

5.2

Overall Score

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3.2

star star star star_border star_border

15 User Reviews

5.2

Overall Score

Compare

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Company Details

Panels from

Hanwha

Inverters from

SolarEdge

Workmanship Warranty

10 Years

Equipment Warranty

25 Years

States Serviced

Time in Business

23 Years

Number of Reviews 15

info Source of Information

error This company may not service all states.

See states serviced

LAST UPDATED: June 15th, 2021

Fidelity Home Energy's core philosophy is to provide exceptional customer service and to ensure that all of its customers are satisfied. The company's vision is to be revered as the prime choice for energy efficient installations in the United States, and its mission is to offer the highest quality products and services while providing a rewarding work environment to its associates.

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The Good

High Quality Equipment
Solar System Monitoring
End-to-End Project Management
Financing Options

High Quality Equipment

Fidelity Home Energy offers Hanwha Q-Cell solar panels, which have a black-framed, low-profile design; can withstand hurricane force winds with ease; and have the ability to withstand golfball-sized hail at 65 mph. These panels come with a 12-year product warranty and a 25-year performance guarantee. In addition to providing high quality panels, Fidelity Home Energy offers optimized inverters produced by SolarEdge.

Solar System Monitoring

Fidelity Home Energy gives its customers the ability to monitor their solar energy systems with state-of-the-art convenience. The monitoring system allows users to track production in real-time from anywhere in the world using any web-enabled device.

End-to-End Project Management

Fidelity Home Energy takes care of all aspects of the solar project, including drawing the plans, completing all required paperwork, and obtaining necessary permits.

Financing Options

Fidelity Home Energy has partnered with leading financial institutions in the U.S. to help customers secure financing for a solar energy system. Loans are available through CaliforniaFIRST and Mosaic.

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The Bad

Limited Availability

Limited Availability

Currently, Fidelity Home Energy only offers solar energy systems in the Bay Area in California.

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The Bottom Line

Fidelity Home Energy is a solid, experienced solar energy company that offers high quality equipment, system monitoring, end-to-end project management, and financing options. However, the company's service area is limited to California's Bay Area.

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User Reviews

Star Rating

3.2

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15 Reviews

Review Breakdown

5 grade

40%

4 grade

20%

3 grade

2 grade

1 grade

40%

Sentiment Criteria

Value

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Quality

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Service

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star star star star star

Peter Hartnett El Macero, CA

I had a tremendous experience with Fidelity Home Energy. Their salesperson, Brian C, explained the company, what they would do, when it would be done and how much it would cost. Everything he said would happen, did happen. All company people I came in contact with were professional, answered my questions, explained what was next and were polite and courteous. I am more than satisfied with the equipment installed. The installers were efficient and the walk through was explained so that even I understand the system, what to do if something goes wrong, how to track usage and more. In every respect, I am totally satisfied with Fidelity Home Energy.

5 years ago

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Danilo Naguit Vallejo, CA

We had Solar system installed by Fidelity Home Energy July 19th and operational August 8th. My wife and I were very pleased with our positive experience with Fidelity Home Energy. From the first time we sat down with the reps John and Firas, complete installation by Design and Isaac, and PG&E approval or Permission to Operate, the whole process went on smoothly. In fact, after the City's inspection and approval,, Isaac painted the wire tubes to match the house paint. We had 11 panels installed that is suppose to generate enough or little bit more kWh to cover our daily usage. For my own curiosity, I read the meter and noted the kWh used Aug 8th and the reading for today, Aug 29th while my wife is washing clothes and using the electric dryer. Without any changes on our routine use of electricity, the meter showed 114 kWh less. (from 42112 Aug. 8 to 41998 Aug. 29). In my opinion, I dealt with a reputable company and I highly recommend Fidelity Home Energy.

5 years ago

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Lou Covey Redwood City, CA

I am a journalist that covers renewable energy technology and after many years decided to take the plunge into solar. After four years of research I finally decided to go with Fidelity Home Energy. I was completely convinced that what they were promising was complete crap because it did not match my research, but they said the right things. It's not a lease but a purchase (1 star); a 25 year warranty (1 star), that got converted to the life of the house as I own it (0.5 star, since the house is in a trust for the kids it's going to be more than 25 years); guaranteed level of power (1 star); full financing (1 star); American made high efficiency panels (0.5 star); fast installation (one star). They met all my requirements and we got it up and approved within a week. But since then the panels have delivered almost twice the amount of energy promised to the point that I can consider buying an EV since I am making enough power for my home and a car. This was the best solar deal I've ever seen.

6 years ago

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Samiyah D Oakland, CA

Q I told my aunt to to tell these people calling her and to stop because I was so busy she put herself in situations being elderly she was a victim of 30 panels and almost loosing her home she been paying PG&E with solar on her home and still paying on panels RIDICULOUS! Being the P O A has put a lot on me because I stepped into a lot that I have to carry on after when I was walking out the door house phone was ringing a young lady by the name Sharon who started speaking fast but when I asked her to slow down and what did she won't because the owner is not available I was running late to work.Still Very Briefly explained she has energy efficient resources&programs i really didn't won't to tell her come out so soon but I knew I was off and could get actual help face to face I said why not I thought to myself MY AUNT IS OLD this IS A BAD CHOICE we did get great information and BY THE WAY WE NO LONGER OWN A PGE BILL WHEN SHE SAID THEY CAN HELP IM JUS GLAD I LISTENED THIS WAS THE GREATEST DAY Fidelity took a lot off my SHOULDER Personally you have to wanna save to go solar so beforehand Go Fidelity and think of how they help me keep my future GO SOLAR !!!!

5 years ago

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John Pauter Chula Vista, CA

I have had my solar system for 2 years now and am very happy with the system I bought from Fidelity Home Energy. I have the 10 panel system with German panels with the 20 year warranty and per panel monitoring . The 3 months between purchase and installation was due to permitting. Installation was fast and correct and easily passed my electrical providers final inspection . I think I was a pest to the customer service people as I was really trying to be on top of everything, but that's all good

6 years ago

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Sheila Sandholdt Hayward, CA

We live in Hayward, Ca. We had 21 panels installed by Fidelity Home Energy. Our PG&E bills went from $250 to $300 down $63.00. They are professional provide excellent service all around from Gene to installer's like Juan. I HIGHLY recommend Fidelity Home Energy.

5 years ago

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Bruce Jarvis Sebastopol, CA

They were very fast at getting the design permitted and installed. They are a little short on customer service (about a 4.5). I give them a 4.5 on communication as well. They did not present their design to us for review. They just rammed it through. Consequently we have these ugly boxes in front of our house.

6 years ago

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Sheila Sandholdt Hayward, CA

We have purchased from Fidelity Home Energy and we are so pleased with the product, service from Fidelity Home Energy. So much better than other solar companies.

5 years ago

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john g Del Mar, CA

I had a large home system installed in 2015. It has been under producing from day one. I filed a complaint with the CSLB in 2016 and there have been 5 inspections regarding code violations, under production, and roof damage. The CSLB inspectors alone found $85,000 repairs required for a $95,000 system. The case is set for arbitration in San Diego Aug 2018. I have spent literally hundreds of hours back and forth with Fidelity, and eventually with the CSLB and attorneys and expert witnesses. This has been my experience.

5 years ago

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Todd D'Amelio

I wish to God I had used another company. I had an installer break a support joist in my attic then step through the ceiling into my master bath. it took close to 2 weeks before I was able to use my shower. Repair was just an average job AND left me to prime and paint. They had also installed system improperly and was not generating power for the first 9 months . I can't wait to discover the next problem. There customer service is a joke. There is more I could write but will refrain. Beware.

6 years ago

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Peter Morley San Jose, CA

Professional!! Evaluated, set it up, permitted and installed. Fast and easy. Now I make energy. I've had solar for four months. Its a great feeling, these guys are good.

6 years ago

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disappointed customer Los Angeles, CA

What my salesperson told me was far from the truth. No follow up . Did not ever return calls or emails. All phone numbers, and contacts no longer can be reached. Purchased forty-two panels and still pay over $360.00 a month.

2 years ago

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Greg Rogowski Livermore, CA

Beware, beware, beware of this company. Fraudulent sales people, liers, and discriminators. Poor installation, used parts, no follow-up service. Lost a lawsuit that stated not working with middle eastern, Indian and other minorities. Had to move out of Alameda County because of this. DO NOT DO BUSINESS WITH THIS COMPANY!!

4 years ago

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Ronald Oswald Northridge, CA

Contract says will provide 33% of power. It only gives me less than 1%. In December 2015 they promised to respond by end of month. They did not. I have left phone messages every month since then and have NEVER received a return call!!! It is now March, 2018!!!

6 years ago

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Philip Sonoma, CA

OMG, how do I contact this company? Pushy salesperson swindled me into buying these panels. They haven't been working for a year and I can't reach them on any contact that is on the web.

4 years ago

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