Blue Raven Solar Reviews
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Jim Veenstra Lombard, IL
The professional business interactions and top notch installation (on schedule) were very satisfying. Our solar panels are performing as advertised and it is great.
4 years ago Edited September 14, 2021
Reply from Blue Raven Solar
HI Jim, thank you for leaving a review! We are thrilled to hear you had a 5-star experience and appreciate your support. Have a great day. - Maddie E., Blue Raven Solar
Jul. 7th, 2020
David Kivi, Jr. ,
The company approached from a door to door salesperson. We listened and promises were made about our 2019 tax credit. Once the paperwork was done the company dragged their feet the entire time and refused to work with us about anything. We only asked for the proper paperwork for 2019 and after numerous calls to our Rep and his Boss, they told us "it's not their problem, they aren't tax people." We've filled a complaint with the BBB, to which they lied to them about several things, including dates and responses to us. The BBB wont do anything and we are out money, I will advise everyone who will listen to stay away from this shady business and their lying employees.
4 years ago
Reply from Blue Raven Solar
David,
The installation proposal clearly states that the timeline is an estimate and may be delayed due to factors out of Blue Raven Solar’s control. Blue Raven fulfilled all obligations by providing a state-of-the-art solar system for her home. The delays in which you are referring to were all out of Blue Raven Solar’s control. Blue Raven cannot be held responsible for these delays as we are at the mercy of the city for all required inspections. At the time of the roof inspection, you were outside of this three-day window. The next series of delays was from your neighborhood HOA. Blue Raven Solar works closely with HOA’s to ensure that all guidelines are met when installing a solar system. We cannot be held responsible for the delays that were caused by the HOA. When you were “assured” there would be no financial impact , this was correct. The tax credit policy states “If by December 1, 2019, your System has not been scheduled for installation on a date before the end of the year, you can ensure 2019 ITC participation by making advance payment to Company toward the cost of the System in an amount equal to 5% or more of the cost of your System. Advance payments should be received by Company no later than December 27, 2019 to ensure timely processing." Blue Raven Solar stands by their work and employees.
Blue Raven Solar has fulfilled all obligations both financially and in regard to the solar system.
Respectfully,
Maddie E, Blue Raven Solar
The installation proposal clearly states that the timeline is an estimate and may be delayed due to factors out of Blue Raven Solar’s control. Blue Raven fulfilled all obligations by providing a state-of-the-art solar system for her home. The delays in which you are referring to were all out of Blue Raven Solar’s control. Blue Raven cannot be held responsible for these delays as we are at the mercy of the city for all required inspections. At the time of the roof inspection, you were outside of this three-day window. The next series of delays was from your neighborhood HOA. Blue Raven Solar works closely with HOA’s to ensure that all guidelines are met when installing a solar system. We cannot be held responsible for the delays that were caused by the HOA. When you were “assured” there would be no financial impact , this was correct. The tax credit policy states “If by December 1, 2019, your System has not been scheduled for installation on a date before the end of the year, you can ensure 2019 ITC participation by making advance payment to Company toward the cost of the System in an amount equal to 5% or more of the cost of your System. Advance payments should be received by Company no later than December 27, 2019 to ensure timely processing." Blue Raven Solar stands by their work and employees.
Blue Raven Solar has fulfilled all obligations both financially and in regard to the solar system.
Respectfully,
Maddie E, Blue Raven Solar
Jun. 17th, 2020
Joseph Hawk Charlotte, NC
I’m completely unimpressed and angry with Blue Raven Solar. The entire process has been painful and disappointing.
First, the sales: Sales guy was good. Made the entire thing seem very attractive. We expressed our concerns with our roof, as it is aging and asked if we should get it replaced before installation. “No need we can take the panels down, and put them back up with no problem.” So we agreed to the initial check to see how many panels we would need and to concept it out. I will admit my wife and I did take a long time to decide, as it is a big financial decision to do this. Meanwhile they hounded us. HOUNDED US. Finally, they threatened us with a bill of $1200 to cancel... gotta read that fine print people... We told them to calm down and moved forward.
We got the panels installed in February, and finally got them turned on in March. In April we started getting some minor leaks in our roof over our sun room (this is the area they carried the panels up for installation). We called a roofing company to assess. They let us know there was some wind damage from storms and minor damage from the installation of the panels. Started the process of getting a new roof. Called Blue Raven about taking the panels down to replace the roof, as the sales rep told us it wouldn't be an issue. They inform me it would be $4895.00 to take the panels down and put them back up after the roof is replaced. AN ADDITIONAL FIVE GRAND, TWO MONTHS AFTER INSTALLATION.
Fine. We literally have no choice now. We paid the first half ($2400) and scheduled them to come out on May 15th (today, Friday)... scheduled the roofing company to come out on Monday (May 18th). Shingles were delivered this morning. Blue Raven still hasn’t shown up. No call, email, text... nothing. I called the Charlotte office to find out what's going on, and they transferred me to the Utah office... the customer service rep told me the one team they have for this area can’t make it out today, and they need to reschedule... a week and a half later. “It’s the only possible time we can make it there. We have other projects we CAN'T reschedule.”
Oh I see. Your company has failed on all accounts to meet it's responsibilities for the date you scheduled the project for and all I get is a “Sorry for the inconvenience”. We paid $2400 so far and we cant even get a courtesy call.. or proper planning.. or proper customer service.
To the prospective customers out there, do yourself a favor, before you get solar panels, get your roof done first. And don’t call these guys. The product is good, it’s the company that’s lacking.
4 years ago
Reply from Blue Raven Solar
Hi Joseph, We have forwarded all of your feedback to the correct teams. Your system is now up and running which is great news! Please let us know if you ever need anything. We want all of our customer to have a 5-Star experience. Sincerely, Maddie E., Blue Raven Solar
Jun. 17th, 2020
KELLIE BLACKHURST Orem, UT
I really like the people I worked with from the seller to install. They took care of everything, much paper work and inspections are necessary. Great financing. Plus it looks wonderful.
4 years ago
Reply from Blue Raven Solar
Hi Kellie, thanks for leaving a review. We are thrilled to hear you had a good experience. If there is anything we could improve on, please email me at reviews@blueravensolar.com. Have a great weekend!- Maddie E., Blue Raven Solar
May. 15th, 2020
Kathleen Durham, NC
Blue Raven handled all the logistics of installation, including contacts with roofing company, Homeowners Association, City Permits, etc. I am so happy with the results!
4 years ago
Reply from Blue Raven Solar
Hi Kathleen, thanks for taking the time to leave a review. We are thrilled to hear you are enjoying your system. Have a nice day!- Maddie E., Blue Raven Solar
May. 13th, 2020
Lisa Stanley Charlotte, NC
Very professional!!
Our entire process from beginning to end was easy and everyone from the initial consultant through installers were fantastic!!
Highly recommend!
4 years ago
Reply from Blue Raven Solar
Hi Lisa, thanks for leaving a review. We appreciate your business and support during this time. Have a great day!- Maddie E., Blue Raven Solar
May. 13th, 2020
Steve Camas, WA
I am in the middle of the installation. So far things have gone smoothly. Since I am new to the process it is impossible to give a full review. Maybe later when I have seen the arays in action I can give a review.
4 years ago
Reply from Blue Raven Solar
Hi Steve, thanks for rating your experience. We hope once the job is complete, you can give a full review. Please let us know if you need anything. Have a great day!
May. 12th, 2020
Lake Whitsett, NC
We appreciate how polite the customer service and how quickly they managed to get the installation done. We also like the financial benefits that come from having solar power
4 years ago
Reply from Blue Raven Solar
HI Lake, thanks for the review. We really appreciate it and y our business. Let us know if you ever need anything. Have a great week!
May. 12th, 2020
Russ Patterson Charlotte, NC
Installation was quick and precise. Everything was cleaned up (as they went) and the job was very neat. They were on time, friendly, and highly skilled.
4 years ago
Reply from Blue Raven Solar
Hi Russ, thanks for taking the time to review your experience. We are happy to hear the install went smoothly. Enjoy!
May. 12th, 2020
Mitzi Reneau Denver, CO
From our Salesman, Mike to the completion of the installation and even now...the process was seamless. I would highly recommend Blue Raven to anyone.
4 years ago
Reply from Blue Raven Solar
Hey Mitzi, thanks for the review. We appreciate your support and recommendation. Have a nice day!
May. 12th, 2020
Aaron Bowers Dallas, OR
They came out and did an amazing job installing my solar panel system. The wiring in the attic space looked clean and ran professionally. Overall a great job.
4 years ago
Reply from Blue Raven Solar
Hi Aaron, thanks for leaving a review. We are happy to hear your install went smoothly. Enjoy your week!- Maddie E., Blue Raven Solar
Mar. 31st, 2020
Jodi Murphy West Jordan, UT
Really great detail oriented company. They make sure they clean everything up afterward. They work with the customer and explain everything perfectly.
4 years ago
Reply from Blue Raven Solar
Hi Jodi, thanks for leaving a review. We are glad you had a 5-star experience. Enjoy your week!- Maddie E., Blue Raven Solar
Mar. 24th, 2020
Susanna Rhodes Beaverton, OR
The whole process was sweat free. Blue Raven took care of all the permits. On installation day, the team arrived on time. They were friendly and courteous. Informed us
4 years ago
Reply from Blue Raven Solar
Hey Susanna, thanks for leaving a review. We want all of our customers to have a great experience and system. Have a nice day!- Maddie E., Blue Raven Solar
Mar. 18th, 2020
Jay Boise, ID
Everyone I have come in contact with from Blue Raven has been very helpful - right from the beginning, signing the contract, to the final installation.
4 years ago
Reply from Blue Raven Solar
Hi Jay, thanks for leaving a review. We are thrilled to hear you had a great experience. Have a nice day!- Maddie E., Blue Raven Solar
Mar. 11th, 2020
Joshua Popper ,
Blue Raven Solar is a SCAM. First, they drew out the process for about 9 months (total incompetence) until my solar panels were providing energy. Then, conveniently, the system didn't report to Comed how much evergy the solar panels produced on the first bill. They said it was fixed, but the second bill was about the same as a winter electric bill from comed, despite generating lots of electricity. Basically, I'm paying the same electric bill plus the monthly payment for the Solar panels. So far, they are telling me that I'm using more electricity than I used last year which is impossible. My last real Comed bill was regular with no spike in electricity usage. Nothing changed. I'm looking into what I can do to get this fixed.
4 years ago
Reply from Blue Raven Solar
Hi Joshua, I was able to take a look into your account. It looks like you were energized at the end of December and your system is producing right where we estimated. On average, it takes 3 months before our customers see a change in their utility bills. If you have any other questions about your energy usage please email me at reviews@blueravensolarcom. Regards, Maddie E., Blue Raven Solar
Mar. 2nd, 2020
Nicolas Aldana Broomfield, CO
Blue Raven Solar completed the solar panel installation in a brief period, they were knowledgeable and answered all my questions, I recommend Blue Raven Solar!
4 years ago
Reply from Blue Raven Solar
Hi Nicolas, thanks for leaving a review. Have a great day!- Maddie E. , Blue Raven Solar
Oct. 17th, 2019
Edward Tidd Wadesboro, NC
Honest up front information. On time for every appointment, excellent communication, and immediate responses to questions. I would easily recommend giving them a call.
4 years ago
Reply from Blue Raven Solar
Hi Edward, thanks for the review. We hope you have a great weekend!- Maddie E., Blue Raven Solar
Feb. 14th, 2020
Matthew Kovarna Colorado Springs, CO
Blu Raven was awesome!! They are easy to work with and they stand by their quote!! They make it a quick and painless process! I highly recommend them!
4 years ago
Reply from Blue Raven Solar
Hey Matthew, thanks for the review. We are thrilled to hear you have had a great experience. Enjoy your weekend- Maddie E. , Blue Raven Solar
Feb. 14th, 2020
christian correa Salem, OR
I know many have a good experience with this company. I was not fortunate enough to be one of those people. Watch out for certain sales people’s sales tactics from this company. I was straight up lied to by their Salem, OR sales rep on purchasing a system that was not at all what the rep said it was. He repeated over and over I would be exchanging my power bill for my solar bill. What he did not tell us was how those assumed numbers are calculated. Now I’m stuck with two bills, paying significantly more overall than when I just had a power bill. The company would not accept ownership of their sleazy sales persons tactics and I got burned as the end consumer.
4 years ago
Reply from Blue Raven Solar
Hi Christian, we appreciate the feedback and have forwarded your comments to our sales team. We are sorry that the power offsets were not explained better by the sales rep. You are producing just shy of 100% of what we estimated you would produce. Please contact me at if there is anything else I can help with. Thanks. - Maddie E., Blue Raven Solar
Feb. 4th, 2020
Fernando Gonzalez Greensboro, NC
The crew that installed our solar system was friendly and professional. Very happy with Blue Raven so far, the company seems to be going in the right direction.
4 years ago
Reply from Blue Raven Solar
Hey Fernando, thanks for the review. Enjoy you new system and all the benefits of going solar with Blue Raven.- Maddie E., Blue Raven Solar
Jan. 20th, 2020
Julianne Ogden, UT
The experience has been fantastic beginning to end. We were able to get our solar panels installed with no money down. They were honest, fast and affordable.
4 years ago
Reply from Blue Raven Solar
Hi Julianne, thanks for leaving us a review. We are glad you've had an awesome experience. Let us know if you ever need anything.- Maddie E., Blue Raven Solar
Jan. 16th, 2020
Julie Los Angeles, CA
Great to work with. Explained everything thoroughly. Worked efficiently to get the solar up and running quickly. Panels work well. Happy with the whole experience.
4 years ago
Reply from Blue Raven Solar
Hi Julie, thanks for leaving a review. We are glad you had a great experience with Blue Raven. Have a great weekend!- Maddie E., Blue Raven Solar
Jan. 16th, 2020
Review Source
Wesley Hodges Clearfield, UT
4 years ago
Reply from Blue Raven Solar
Hi Wes, thanks for taking the time to leave a review. We appreciate your business!- Maddie E. , Blue Raven Solar
Jan. 9th, 2020
Brian Walsworth Broomfield, CO
Good communication, quick response to inquiries. Install team was extremely efficient and courteous. Waiting to turn on system, but so far a very good experience.
4 years ago
Reply from Blue Raven Solar
Hi Brian, thanks for the review. We are thrilled to hear you have had a good experience. Have a great day!- Maddie E., Blue Raven Solar
Jan. 8th, 2020
Clyde Dattage Layton, UT
The installation was the greatest. Those did a great job
I think if we hadn’t call you would have forgotten about us Very poor customer service very poor
4 years ago
Reply from Blue Raven Solar
Hi Clyde, thanks for leaving us a review! Have a great day. - Maddie E., Blue Raven Solar
Jan. 3rd, 2020
L Gene Jeppson Sugar City, ID
A good experience every step of the way. The installation team was exceptional. Super knowledgeable and experienced. They were very good to work with.
4 years ago
Reply from Blue Raven Solar
HI L, thanks for leaving a review. We are thrilled the install went well. Enjoy your system!- Maddie E., Blue Raven Solar
Jan. 2nd, 2020
NC Hillsboro, OR
Misleading and deceptive sale practice.
The sale guy will present to you a system that they said is designed to offset your last 12 month average usage with your electric company, but then on the contract they only list like 60% of what you used in term of kilowatt. Before you go with them, make sure you add up your last 12 month kilowatt usage with electric company and match it to your contract.
They tell you that LED lights and Ecobee will reduce your energy consumption by 40% that is why they design a system that will produce 60% of what you need. Don't buy this BS. If you can cut 40% of your usage by going LED and Ecobee, why would you buy their system that cost so much? LED and Ecobee cost less than $300.
There is no saving by going solar with them. They overcharge their system. Make sure you don't sign anything with them upfront, and get at least 3 quotes from other contractors.
I am looking for attorney to sue them!!
4 years ago
Reply from Blue Raven Solar
Hi there Nary,
I’d like to apologize for any miscommunication during the sales process. This does not, however, change the fact that all information needed to make a fully informed decision on whether or not to go solar was included in the proposal and installation agreement you signed.
The difference that you’re seeing is the energy-saving thermostat and LED bulbs that we include as a way to reduce the amount of panels you need to buy to cover your usage. The purpose of this addition is simply to keep the cost for you, the customer, low by reducing your reliance on electricity. Less energy spent means less panels needed means lower cost to go solar for you. It also means a smaller sale for us, but as we’re in the business of providing homeowners across America with a simple and affordable way to get the best solar technology. Plain and simple.
As for satisfaction of our customers, with over ten thousand installed customers and an average review score of 4.4 across the internet, people seem to be pretty happy with our service. We’re happy to chat anytime about any questions you may have.
Best,
Evan H
I’d like to apologize for any miscommunication during the sales process. This does not, however, change the fact that all information needed to make a fully informed decision on whether or not to go solar was included in the proposal and installation agreement you signed.
The difference that you’re seeing is the energy-saving thermostat and LED bulbs that we include as a way to reduce the amount of panels you need to buy to cover your usage. The purpose of this addition is simply to keep the cost for you, the customer, low by reducing your reliance on electricity. Less energy spent means less panels needed means lower cost to go solar for you. It also means a smaller sale for us, but as we’re in the business of providing homeowners across America with a simple and affordable way to get the best solar technology. Plain and simple.
As for satisfaction of our customers, with over ten thousand installed customers and an average review score of 4.4 across the internet, people seem to be pretty happy with our service. We’re happy to chat anytime about any questions you may have.
Best,
Evan H
Jan. 2nd, 2020
olu Raleigh, NC
excellent customer service and detailed job.However the left my thermostat not connected to the new system,so l was without heat.l was told some person was to come reconnect it,but its been three days now without heat.
4 years ago
Reply from Blue Raven Solar
Hey there Olu,
We're glad that we could get someone out there to fix that. Thanks for the review!
Best,
Evan H
We're glad that we could get someone out there to fix that. Thanks for the review!
Best,
Evan H
Jan. 7th, 2020
Robert Mottice Sandy, OR
Sales through install was pretty painless. The install time was given and done pretty close to window of times. System is not approved but waiting on inspection time. Pretty happy.
4 years ago
Reply from Blue Raven Solar
Hey Robert,
Thanks for the review, and thanks for your patience as we work through all that bureaucracy!
Best,
Evan H
Thanks for the review, and thanks for your patience as we work through all that bureaucracy!
Best,
Evan H
Jan. 7th, 2020
Shelton Ivey Charlotte, NC
The installation went very fast and efficient. The men were professional and courteous when questions were asked. I would recommend and now waiting on final inspection before operations commence. Smooth so far.
4 years ago
Reply from Blue Raven Solar
Hey Shelton,
Thanks for the review! Be sure to let us know how we could have earned that final star!
Best,
Evan H
Thanks for the review! Be sure to let us know how we could have earned that final star!
Best,
Evan H
Jan. 7th, 2020
Joseph Joliet, IL
Workers were very polite and work was done great. Cleaned up everything without leaving anything undone Recommend to anyone getting work done by Blue Raven
4 years ago
Reply from Blue Raven Solar
Hi Joseph, thanks for leaving a review. Have a great day!- Maddie E., Blue Raven Solar
Dec. 19th, 2019
Tina Andersen Rigby, ID
I feel the system is working and saving some money. I appreciated the manner in which it was designed, set up, etc. The people seemed very knowledgeable.
4 years ago
Reply from Blue Raven Solar
Hi Tina, thanks for leaving a review and your business. Enjoy your system. - Maddie E. , Blue Raven Solar
Dec. 17th, 2019
Charles And Cheryl Morton Colorado Springs, CO
Blue Solar started out being 5 star. But it took 3 months to installing our panels. No one was really honest in why. It was the permit. I found out why on my own. Not good.
The installer was great. Did a good job.
4 years ago
Reply from Blue Raven Solar
Hey there,
We're sorry for any delay in the permitting process! It's certainly the most frustrating for us when a customer's install is delayed by a local jurisdiction or gets caught up in small-town bureaucracy. Thanks for bearing with us, and we look forward to your panels going online and saving you money!
Best,
Evan H
We're sorry for any delay in the permitting process! It's certainly the most frustrating for us when a customer's install is delayed by a local jurisdiction or gets caught up in small-town bureaucracy. Thanks for bearing with us, and we look forward to your panels going online and saving you money!
Best,
Evan H
Dec. 13th, 2019
Samuel Booth Denver, CO
Great well thought out program that ensures we benefit from solar as much as possible. They made the process easy and were communicative and polite throughout the process
4 years ago
Reply from Blue Raven Solar
Hi Samuel, thanks for leaving a review. Have a great week!- Maddie E., Blue Raven Solar
Dec. 11th, 2019
Linda M. Thomas Park Ridge, IL
They arrived on time and finished the installation early. The access to my active and electrical panel were finished promptly and everything left as found.
4 years ago
Reply from Blue Raven Solar
Hi Linda, thanks for the review. We are glad the install went smoothly. Enjoy!- Maddie E. , Blue Raven Solar
Dec. 4th, 2019
John Smithfield, NC
We were relatively happy with the process through installation but it has gone downhill since then. Our gutter was damaged during the process and, to date (over a month later), has not been replaced. Blue Raven has sent two different "handymen" out who can't fix it. We have continuous spouting on our house. You can't just go to Lowes, buy a couple of pieces and stick them together. It has to be done by a continuous spouting installer. That, however, is the least of our problems. Our panels worked for approximately two days after initiation then stopped abruptly. Our last reported data was over two days ago. We have been calling but cannot get someone out until next week to look at it. If I had to guess, I think the second "handyman", who we had to supply with tools, may have damaged the electrical lines when he was attempting to repair the damaged drywall. For some reason he turned a breaker on in our electrical box that is normally off. Maybe because he experienced an arc? Even though it appears the panels are producing energy, we have no power from the panels to the box and a bunch of useless panels on our roof. Sure wish I hadn't already paid the second half of the bill.
UPDATE: Someone did finally come to check out our problem. When the drywall was removed, we found singed insulation and a wire that had been damaged , probably by the drywall saw or utility knife used by the handyman. The Blue Raven guy told us he would come back in another week and actually repair it. So, still no active solar system but glad it didn't burn our house down with us in it.
UPDATE: It took three weeks but we seem to be back up and running finally. Now we just need some sunshine.
4 years ago
Reply from Blue Raven Solar
Hey there John,
Thanks for letting us know about some issues that you faced during the instillation. Now that everything has been fixed, we're glad that you're up and running and we look forward to the savings you'll see from your new system!
Best,
Evan H
Thanks for letting us know about some issues that you faced during the instillation. Now that everything has been fixed, we're glad that you're up and running and we look forward to the savings you'll see from your new system!
Best,
Evan H
Dec. 13th, 2019
Cleola Denver, CO
It was a easy sell once I got all of the information. It was all spelled out tome I was able to make a informed decision. All of my questions were answered.
4 years ago
Reply from Blue Raven Solar
Hi Cleola, thanks for the review. Have a great week!- Maddie E. , Blue Raven Solar
Nov. 19th, 2019
Paige Schuler Colorado Springs, CO
From sales to installation everything was professional and well communicated. So happy we made this choice and I’m sure one day the new owner of our home will be happy too.
4 years ago
Diana Arvada, CO
I am new to the solar experience. I decided to go solar through a Blue Raven door to door salesman, which I’m sorry I didn’t check into solar more thoroughly before I bought. Blue Raven as far as I can see is a reputable company with sincere installers. I’m not sure that I feel that way about their sales staff. I am disappointed in the sales pitch and feel I was oversold with the system that I received. I don’t think I was fully informed about the possible options that were available to me but convinced in taking the larger system, which I’ve now discovered, wasn’t necessary. I’m sorry to say that this experience has left me with the same old story of taking advantage of a woman.
4 years ago
Reply from Blue Raven Solar
Hi Diana,
Our rep Nika reached out and helped clear up the situation. We stand behind the system we installed, and we're excited for you to start seeing those savings. Have a great weekend.
Best,
Evan H
Our rep Nika reached out and helped clear up the situation. We stand behind the system we installed, and we're excited for you to start seeing those savings. Have a great weekend.
Best,
Evan H
Oct. 26th, 2019
Leon Dorsey Raleigh, NC
So far, so good. The installers did a great job and were very efficient, finishing in less time than they anticipated. Waiting to see if things pan out like Blue Raven said. Praying for the best.
4 years ago
Stacey Uster Denver, CO
Hi Evan, I am not happy with our solar production right now. I believe the engineer placed the solar panels in a poor place not very conducive to receive solar energy right in front of the tree that places shade on the solar panels a great part of the day.
4 years ago
Reply from Blue Raven Solar
Hi there Stacey,
Thanks for leaving a review. When we design the panel layout, there are many factors such as structural support, roof pitch, shading, and location on the roof which affect production. We factor this all in when we design the system and it looks like you are consistently meeting and exceeding our estimates. If you'd like, you could send your utility bills into support so we could assess your new utility usage. Thanks for reaching out!
Best,
Evan H
Thanks for leaving a review. When we design the panel layout, there are many factors such as structural support, roof pitch, shading, and location on the roof which affect production. We factor this all in when we design the system and it looks like you are consistently meeting and exceeding our estimates. If you'd like, you could send your utility bills into support so we could assess your new utility usage. Thanks for reaching out!
Best,
Evan H
Oct. 26th, 2019
Chris
Well first off it took 7 months for them to turn it on, normally it should take 3 or 4 months, and the sales man never mention a connection fee from duke power. All he said was you will only get 1 bill , pretty much a bill swap, he average my utility bill for the year and said that's what you be paying , ok cool well that's a no brainer sure I will do it, well didn't know the connection fee would be almost $20 a month, so right off the bat your going to be paying $20 more a month than if you never got solar, and then they didn't install enough solar panels because they didn't calculate it right, and they say it was the sales man and my fault cause it wasn't calculated right because I didn't tell them I had a programmable thermostat , really how did I know that, they gave us a programmable thermostat when panels was installed and the installers were like ,oh you already have one, well I will leave it with anyway, either I have been getting utility bills around $70 a month. It just been a headache, I talk to one of the head people and they said we can put more panels on to off set the cost but you will have to pay for it, umm no I am not, they pretty much said oh well, so pretty much I have been praying for a sunny month , cause if it been cloudy well your going to pay for it, plus don't add anything to your house like a hot tub, more people living with you, another building with a shed or anything that have to do with electricity, cause if I knew right from the start there was a connection fee I would say no, I was trying to save money now I am losing alot of money, plus talk to someone in my neighborhood who has solar and he said that I got RIPPED off, cause his system cost the same as mine but his is almost twice as big
4 years ago
Reply from Blue Raven Solar
Chris – We understand that this has been a frustrating experience. To try and remedy the situation our director of operations has been in contact with you and offered adding panels at cost. Regarding the quality of your installed system, since this last April, your system has produced 97% of the expected production. You’re seeing a discrepancy in production vs. power bill in part because of the smart thermostat energy reduction that we had included for your system proposal. This energy reduction was a full half page of detail on your system’s bid. We didn’t realize you already had a smart thermostat and as such, you’re not seeing this reduction in consumption. Additionally, your home has a unique pattern of usage that has resulted in your utility company’s annual credit clearing to be particularly impactful on your accrued energy credits. We have offered discounted panels to help remedy the impact of Duke Energy’s clearing policy, but you have denied the offer. If you would like to add panels, our director of operations has offered again to work with you on a pricing structure that works for your unique circumstances. Regardless, with the ever-increasing price of power from Duke, going solar will save you a considerable amount of money. If you would like to discuss adding additional panels, please let us know. We recognize that your situation is unique and would be happy to help make the short-term savings as beneficial as the long term.
Jan. 30th, 2019
Linda J Denver, CO
Just a heads-up if you're looking into solar- AVOID BLUE RAVEN SOLAR!!!! We were looking forward to having solar installed in our new home. Save the environment- save money- you know...
We've had our system for less than a year, and it went down in July of this year. When we purchased the system, we were informed that Blue Raven would monitor the system. Yet, they NEVER LET US KNOW IT WAS DOWN- for TWO MONTHS!!! We got over $400 in unexpected electric bills, and we are STILL are having issues with the production of the system. I've called them SIX times this week to speak to a supervisor. I have yet to speak with someone OTHER than a CSR. Their supervisors are either in meetings or never call you back. Sad and pathetic. BE CAREFUL. THEY WON'T MONITOR YOUR SYSTEM!!!! The CSR will say it was an ' unfortunate miscommunication' when in reality it was outright deception, via training of the staff. They essentially leave you on the side of the road after installation. Another thing- When they had us 'okay' the install, they asked if the placement of the panels was alright. We aren't engineers- it looked fine. Over the winter, we had several instances where the snow slides off of the panels onto our front sidewalk & porch. When I asked if there was anything that could be done before it slides ON to someone & hurts them, they said that it would cost us $$$. It's THEIR install issue. When the snow slides off & injures someone, I'm SURE they'll be hearing from my insurance company & their attorneys. We covered our butt when we were told they wouldn't fix the issue, so the insurance company IS aware of the potential for injury & have photos & copies of our contract w/install photos, as well.
Folks, there are MANY other companies that install solar. Avoid the headache & go with them.
4 years ago
Reply from Blue Raven Solar
Hey Linda,
I'd love to address some of the complaints you raised in your review. First, I have to ask, what could we possibly gain from your system being down? We have everything to lose, including the money that we gave you for the time your panels were down and free labor and parts used to fix your panels.
If your system is down and you notify us, we will put you on the schedule and one of our techs will come and fix it for you as soon as they are available. You bought thousands of dollars of solar panels, and you are the sole owner and proprietor of said panels. In the contract you signed, you agreed that you would operate and maintain your own property. Nowhere in the agreement did we say that we would provide consistent, daily monitoring, but as a courtesy to our customers, we manually check your production at the 6, 12, and 18 month milestones. We also affirmed this in a call with our support in which we asked you if the rep had promised you anything outside of the scope of the installation agreement. You replied that they had not.
I'd love also love to know on what evidence you are basing your claims that we "train" our staff to lie to customers. That doesn't sound like very sustainable business practice, and it is certainly not one that Blue Raven participates in.
Another thing, we place panels so that they will generate the most power from your home. They were not installed there by accident, and we know what we're doing when it comes to making sure that your panels are as efficient as possible.
We're sorry that you feel like you had a negative experience with Blue Raven, and we are willing to work with you to resolve concerns you may have, but it is my job to ensure that BRS is accurately represented online. Feel free to reach out to me at to chat some more.
Best,
Evan H
I'd love to address some of the complaints you raised in your review. First, I have to ask, what could we possibly gain from your system being down? We have everything to lose, including the money that we gave you for the time your panels were down and free labor and parts used to fix your panels.
If your system is down and you notify us, we will put you on the schedule and one of our techs will come and fix it for you as soon as they are available. You bought thousands of dollars of solar panels, and you are the sole owner and proprietor of said panels. In the contract you signed, you agreed that you would operate and maintain your own property. Nowhere in the agreement did we say that we would provide consistent, daily monitoring, but as a courtesy to our customers, we manually check your production at the 6, 12, and 18 month milestones. We also affirmed this in a call with our support in which we asked you if the rep had promised you anything outside of the scope of the installation agreement. You replied that they had not.
I'd love also love to know on what evidence you are basing your claims that we "train" our staff to lie to customers. That doesn't sound like very sustainable business practice, and it is certainly not one that Blue Raven participates in.
Another thing, we place panels so that they will generate the most power from your home. They were not installed there by accident, and we know what we're doing when it comes to making sure that your panels are as efficient as possible.
We're sorry that you feel like you had a negative experience with Blue Raven, and we are willing to work with you to resolve concerns you may have, but it is my job to ensure that BRS is accurately represented online. Feel free to reach out to me at to chat some more.
Best,
Evan H
Oct. 7th, 2019
Richard Banton Hillsboro, OR
Very professional and nice employees to work with. All my contacts with the sales person, engineers, installers are positive and I have recommended BRS to friends.
4 years ago
Reply from Blue Raven Solar
Hi Richard, thanks for the review. We appreciate your business and the recommendation. Have a great weekend! - Maddie E. , Blue Raven Solar
Oct. 3rd, 2019
Gail Hochhalter Gresham, OR
It took awhile to get going but now that the solar system is operational it is pretty neat. I like the digital reporting functions of the app and the savings (payback) realized through my electric bills.
4 years ago
Reply from Blue Raven Solar
Hey Gail,
Thanks for the review! Sometimes things take a little longer than we expect during the install and permitting processes, but thanks for bearing with us! We're glad you're so happy with the savings. Have a good one!
Best,
Evan H
Thanks for the review! Sometimes things take a little longer than we expect during the install and permitting processes, but thanks for bearing with us! We're glad you're so happy with the savings. Have a good one!
Best,
Evan H
Oct. 7th, 2019
Lulu Las Vegas, NV
My experience dealing with Blue Raven Solar was great. They installed the panels so fast and esthetically good to look at. Very professional. I highly recommend this company.
4 years ago
Reply from Blue Raven Solar
Hi Lulu. Thanks for taking time to leave a review. We are glad the install went well. Enjoy! - Maddie E. , Blue Raven Solar
Oct. 3rd, 2019
Hyacinth Durham, NC
Cooling system works optimum. House is always cool. Monthly bill is lower for usage. No complaints with Blue Raven, the company. Able to correspond and they are helpful.
4 years ago
Reply from Blue Raven Solar
Thanks for leaving a review. We really appreciate it and are glad your system is working so well. Enjoy! - Maddie E. , Blue Raven Solar
Sep. 25th, 2019
Tom Gambon Erie, CO
I've been horribly frustrated with the lack of communication with this company. First, they no-showed at the sales appointment (my first warning sign). I gave them the benefit of the doubt and let the guy reschedule when he called me 2 days later. I wound up going with these guys, and the actual physical installation of the panels themselves, went great, as did the paperwork. But then the electrician no-showed 2 times! Later found out it was a "scheduling issue" with the Utah office (I'm in Colorado), and the contract electrician they use was on vacation. Might want to check that next time I take 2 days off work to be home and your guy no-shows. Then it's time for the inspection. So again, I take time off to be there when the BRS inspector comes, and is supposed to meet the city inspector for sign off. The City inspector doesn't confirm the appointment, but they schedule it anyway. The City inspector doesn't come because they NEVER had the Rough-in Inspection done. They told me they worked that out over the phone with the city, but apparently not, because 2 weeks later, I still have no final inspection, no equipment from the power company installed to convert the power to the grid. I've had solar panels on my roof for over a month and not earning a thing from them. Sales rep tells me 11 days ago and I quote "this is extremely frustrating. I'll have my account manager reach out to you ASAP". (I have it in a text from him). That was September 5th at 3:23 pm. Today is September 16th. BRS, come finish this thing in the next 2 days, or I'm going to take all of your stuff off my roof, cancel the deal and you can come pick it up. I feel bad for your panel installers. Those guys were actually great -- on time, professional and did their job quickly and efficiently. The electrician, when he showed up, was good and professional as well. Your internal scheduling team, and communication with your customers sucks something awful. I'm hoping someone from BRS sees this and reaches out, because they're not returning my calls or texts.
I should have gone with SunRun.
5 years ago
Reply from Blue Raven Solar
Hey there Tom,
There have obviously been some pretty significant issues. We want to make them right! Our Inspections manager called you yesterday to talk about what we are going to do, but was only able to leave a voicemail. Please give us a call and we can work this out. Thank you, and we look forward to hearing from you.
Best,
Evan H
There have obviously been some pretty significant issues. We want to make them right! Our Inspections manager called you yesterday to talk about what we are going to do, but was only able to leave a voicemail. Please give us a call and we can work this out. Thank you, and we look forward to hearing from you.
Best,
Evan H
Sep. 20th, 2019
Marisol Colorado Springs, CO
So far the only good thing about Blue Raven is the installers were very nice. Horrible customer service and non existent communication with any of the process or to schedule the next step unless I, the customer call them and ask what's next. For as much money as they get from each customer I expected a business that knew how to run properly. Ont of all that it was 10 days of me calling to ask when I can turn on my system after the electrician finished. Never got any call back when I was promised they'd look into to just to be told I could've switched it on 10 days prior and they finally sent instructions. Ok fine once again frustrated but ok finally. Well no I called right back when they website said it didn't recognize me to have a system. Was told on a Friday i would get a call first thing Monday. Surprise, NO CALL. Here we are Wednesday and 15 days now of days my system should've been working. Well finally someone figured out the account was mixed with someone else in the area. Apparently names and pictures and serial numbes were all duplicates on two accounts. Are you kidding me??? I wasn't given any answers as to where all the energy we've accumulated will go since it's being mixed with a whole other system. Absolutely worst experience and if the panels were already installed I would walk away. Don't CHOOSE BLUE RAVEN if you expect anything to be done right.
5 years ago
Reply from Blue Raven Solar
Hi there Marisol,
I'd love to take full ownership of your issue and make sure your issues get resolved. Up to this point, I am not satisfied with the level of customer service you've been provided. I cannot, however, find any customer with your name in our system. Please reach out to me directly at so I can help you out.
Best,
Evan H
Blue Raven
I'd love to take full ownership of your issue and make sure your issues get resolved. Up to this point, I am not satisfied with the level of customer service you've been provided. I cannot, however, find any customer with your name in our system. Please reach out to me directly at so I can help you out.
Best,
Evan H
Blue Raven
Sep. 12th, 2019
Carlos Santos
The guys I worked with were nice and friendly. The work was great and clean. And I was explained very well how it all works with the right expectations.
5 years ago
Reply from Blue Raven Solar
Hey Ian, thanks for leaving a review! We are glad you had a positive experience. Have a great day!- Maddie E. , Blue Raven Solar
Oct. 17th, 2019
