Blue Raven Solar

Installation was great, and the system has worked fine.

Great sales attitude, communicated throughout entire process, Install team was thorough and worked hard all day, wonderful experience!

The explanation of sales staff and timelines did not match actual timelines and realities by about a year. Response time to identify a problem with my panels 17 of them at once in february and fixing the problem was 3 months end of may. Not good

While the system seems to be working well enough now, I had several issues on the initial set up. I had my electrical panel upgraded before getting my solar panels. After Blue Raven came to hook up my solar system my newly upgraded electrical panel was left in such poor condition by Blue Raven, that the lid barely closed. In the process they managed to also loosen other connections and several months later I had to call in an independent electrician in order to find out what was going on. I really wanted to love Blue Raven and write them a good review, but I there were numerous times when I had to follow up with them just to get the basics taken care of. They tried to be very helpful on the phone, but the actual service I received wasn't to the level of what I felt it could be.

Great install, they handled everything and they always help answer my questions or problems

I have nothing to campare it to since this is my first solar project, however it all seems to work well and has really lowered my electricity use and cost.

Everything works as defined and I don't have any issues with the system. I'm running my a/c all I want. :-)

Process made easy with informative people from start to finish, great installers.

I am happy with Blue Raven Solar however I am waiting until I have had the Solar panels on for a full year to see if I am in fact generating the 105% power that Blue Raven Solar says I should generate. However so far I haven't generated that much power.

They were easy to work with and kept in touch during the process.

Reply from Blue Raven Solar

Oct 22, 2020

Hi Eric, thank you for leaving a review. We really appreciate your business and loyalty. Enjoy you day!-Maddie E., Blue Raven Solar

It works exactly like it is supposed to..The salesman was not pushy and answered every question I had.since the solar was installed I get two invoices from Xcel Energy, gas and electricity. The gas bill is normal, the electric bill has been $0.00 for the past year..

Reply from Blue Raven Solar

Oct 22, 2020

Hi Leo, thank you for taking the time to leave a review about your experience. We are happy to hear you are saving with solar!-Maddie E., Blue Raven Solar

We've received great help and service when needed and the system is performing extremely well for us.

Reply from Blue Raven Solar

Oct 22, 2020

Hi Jon, thank you for taking the time to leave a review. We are happy to hear you had a 5-star experience! - Maddie E., Blue Raven Solar

Multiple poor service experiences. Promised call backs never received is just one of my frustrations!

Reply from Blue Raven Solar

Oct 23, 2020

Hi Sally, I am sorry to hear you had a poor experience with our customer support team. I checked your account and I see you are already in contact with a manager about resolving your concerns. Please email me at [email protected] if you have any additional questions. Thanks, Maddie E., Blue Raven Solar

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Because I'm still paying a $40 to $60 electrical bill every month call customer service and nobody would help me with this issue

Reply from Blue Raven Solar

Oct 23, 2020

Hi Skip, would you mind emailing me at [email protected] with your most recent utility bills. The most common reason our customers may have higher bills than expected is because they are using more energy. Please reach out to me and I will be happy to address your concerns. Thanks, Maddie E., Blue Raven Solar

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System works great. Would like it to tell me my usage not just the energy made

Reply from Blue Raven Solar

Oct 22, 2020

Hi Pam, thank you for taking the time to leave a review. You can find your energy usage on your utility bills. Please give your utility company a call if you have any additional questions about how much energy you are using. Thanks, Maddie E., Blue Raven Solar

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They are the worse. Lied when selling and does nothing to fix the issue

Reply from Blue Raven Solar

Oct 23, 2020

Hi Jacqueline, I was unable to locate your account. Would you mind emailing me at [email protected] with additional account details. I look forward to addressing your concerns. Regards, Maddie E., BRS

No problems, good performance, easy installation

Reply from Blue Raven Solar

Oct 06, 2020

Hi David, thank you for the review. We are happy to hear you had a 5-star experience. Have a great day!-Maddie E., Blue Raven Solar

Installation looks good and quality of service was good. However when initially approached I was told the solar panels would cover 110% of the energy my house uses. That doesn't seem to be the case. Before the panels were installed my bill was $200-$220 a month during the summer. This past summer and the summer prior my bill has been $120-$140. So in my mind it actually only covered less than 50%. Not worth the money spent in my opinion.

Reply from Blue Raven Solar

Oct 23, 2020

Hi Cameron, I was able to look into your account and your system is currently producing within the estimates outlined in your installations. If you have ay questions about your energy usage, please email me your bills at [email protected] I will be happy to address your concerns. Thanks, Maddie E., Blue Raven Solar

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I think the solar panels are high quality and I haven't had to pay for electricity in the summer for 2 years.

Reply from Blue Raven Solar

Oct 06, 2020

Hi Carrie, thank you for taking the time to leave a review. We really appreciate it! Enjoy you week.-Maddie E., Blue Raven Solar

I don’t believe my system was sized properly as I am still paying significant electric bills.

Reply from Blue Raven Solar

Oct 08, 2020

Hi Jessica, I just took a look at your system and it is producing at 95% of what we estimated. If you are having higher electricity bills than expected, it is most likely due to an increase in energy usage in your home. If you have any questions about this please give us a call. -Maddie E., Blue Raven Solar

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Very professional service and great product!

Reply from Blue Raven Solar

Oct 01, 2020

Hi Carl, thank you for leaving a review. We really appreciate your support during this time. Have a great day!-Maddie E., Blue Raven Solar

Would be good if there was a customer service number for any future questions like, How do we clean panels?

Reply from Blue Raven Solar

Oct 01, 2020

Hi Janet. thanks for taking the time to review your experience. Our support number is 800-377-4480, please give us a call with any questions. Have a great day!-Maddie E., Blue Raven Solar

Great customer service and great product.

Reply from Blue Raven Solar

Oct 01, 2020

Hi Jennifer, thanks for reviewing your experience with Blue Raven. We are happy to hear you are enjoying your system. Have a nice day!-Maddie E., Blue Raven Solar

I’m not getting the amount of energy that was I was told that I would get from the dolar panels

Reply from Blue Raven Solar

Oct 16, 2020

Hi Edward, our team is working hard to make sure your panels are producing as promised. A power cycle is currently being ran to ensure this. We will do everything we can to make up for the time your system was down. Please email me at [email protected] with any questions. Thanks, Maddie E. Blue Raven Solar

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From the beginning initial design, through final design and installation, Blue Raven was excellent. The actual installation was a joy to watch. There was one oops during the Village Inspection but Blue Raven was on top of it and came through.

Reply from Blue Raven Solar

Sep 30, 2020

Hi Suvin, thanks for taking the time to leave a review. We appreciate your business and feedback. Have a great day!-Maddie E., Blue Raven Solar

From initial interview to installation and start up the process was smooth. Thanks Ted Hummel!

Reply from Blue Raven Solar

Sep 30, 2020

Hi Shahana, thanks for taking the time to review your experience. We are happy to hear the install smoothly. Have a nice day!-Maddie E., Blue Raven Solar

I don't think enough was explained to us regarding our solar production and how this is communicated with the electric company. We were not quoted enough panels to off-set the energy use of our home.

Reply from Blue Raven Solar

Sep 30, 2020

Hi Angela, I am sorry to hear your system is not providing the offset you expected. I was unable to locate your account but if you could email me at [email protected] with some more details, I would be happy to address your concerns. Thanks, Maddie E., Blue Raven Solar

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Horrible customer service, took way longer to install, not accurate prediction of solar panels needed, loanpal charged interest upfront and choice of loan company was never offered

Reply from Blue Raven Solar

Sep 30, 2020

Hi Kimberly, I am sorry to hear you had a poor experience with Blue Raven. If you could email me at [email protected] with your account details, I would be happy to address your concerns. Additionally, we exclusively work with Loan Pal as they provides the best value to our customers. If you have any questions about your loan please give them a call directly. Sincerely, Maddie E., Blue Raven Solar

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Everyone I worked with through the process from sales, installation and support were very professional.

Reply from Blue Raven Solar

Sep 30, 2020

Hi there, thanks for taking the time to leave a review. We are so happy you had a positive experience. Enjoy your system and have a great day!-Maddie E., Blue Raven Solar

Their installation work was top-notch, and they were great to deal with throughout the whole process.

Reply from Blue Raven Solar

Sep 30, 2020

Hi Jocelyn, thanks for taking the time to leave a review. Enjoy your new system and have a nice day!-Maddie E., Blue Raven Solar

Their installation team did a great job.

Reply from Blue Raven Solar

Sep 30, 2020

Hi Hector, thank you for taking the time to leave a review. We are happy to hear the install went well. Have a great day!-Maddie E., Blue Raven Solar

they did a nice job of installing the system and it works well

Reply from Blue Raven Solar

Sep 30, 2020

Hi Samone, thanks for taking the time to leave a review. We are so happy you had a 5-star experience. Have a nice day!-Maddie E., Blue Raven Solar

It is a rip off, lies and lies. I end-up paying lots of money to two different companies.

Reply from Blue Raven Solar

Sep 30, 2020

Hi Jennifer, I am sorry to hear you are not seeing the savings you expected. If you could email me at [email protected] with your recent bills and account details, I would be happy to address your concerns. Thanks, Maddie E., Blue Raven Solar

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They are a very good company with people who know what they are talking about

Reply from Blue Raven Solar

Sep 30, 2020

Hi Tammy, thank you for leaving a review. If there is anything we can do to make your experience better, please email me at [email protected] Have a great day!-Maddie E., Blue Raven Solar

Very expensive and doesn't save us enough money to make it worth the price

Reply from Blue Raven Solar

Sep 30, 2020

Hi Jessica, I am sorry to hear you are not experiencing the savings you expected. This is most likely due to an increase in energy usage. If you could email me at [email protected] with your account details and recent bills, I will be able to address your concerns. Sincerely, Maddie E., Blue Raven Solar

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The company overall is pretty good. Could improve on communication to the customer.

Reply from Blue Raven Solar

Sep 30, 2020

Hi Bessie, thank you for leaving a review of your experience. We appreciate your feedback. Have a great day!-Maddie E., Blue Raven Solar

Excellent service and quality. Installation team was professional and polite. Install looks clean, sturdy, and sharp. Will update on performance once final inspection goes through and power company flips the "switch".

Reply from Blue Raven Solar

Sep 29, 2020

Hi Ryan, thanks for leaving a review. We are happy to hear the install went well. Have a great day!-Maddie E., Blue Raven Solar

These boys were timely, efficient, and tidy. Loved their work.

Reply from Blue Raven Solar

Sep 29, 2020

Hi Jo, thanks for leaving a review. Enjoy your day!-Maddie E., Blue Raven Solar

As far as the sales portion went, the saleman was very friendly and personable. It was nice working with him on the front end. However, this is where the problems first began. We discussed about what would happen if we were to cancel and he informed me that after a certain point in the process, we would be on the hook for a cancellation fee. I told him I wouldn't sign any paperwork unless I got a heads up before I was on the hook for any costs, to which the sales rep promised to do. He also lied saying that that the financing for the solar panels wouldn't end up as a lien on the property even though for all intents and purposes, it is. They sent out the engineer to examine the property and then submitted the plans to the permit office in the area and things were moving along well. Unfortunately, finances became tight due to dealing with Covid so I notified my sales rep that we wouldn't be able to move forward and would have to cancel. He told me he understood but that we would have to pay the cancellation fee as we were past the point of cancellation, to which I replied that he failed to notify me that I had passed the deadline. He basically blew me off and told me I was on the hook for a $1,200 cancellation fee. I tried to discuss the fee with their Finance department saying that their representative broke a legally binding verbal agreement and that I was displeased about it. I also asked for a breakdown of their fee as the cost of the permit was only roughly $600 to which they replied that that was just their standard flat fee and I had to pay it regardless but they provided me the email for their HR department and told me that they would make sure my complaint was logged and responded to. Not surprisingly, I sent several emails and called multiple times, only to continually receive the respond of "we'll get back to you." It has been over a month at this point and I have heard absolutely nothing. Overall, they intentionally don't mention the fact that they will charge you $1200 for cancelling when you are signing the agreement for them to have the engineer come examine your property and will absolutely not give you a notification in advance of when you have crossed the deadline for it. Their HR department has no inclination to actually respond to complaints, even when one of their sales reps makes a legally binding verbal agreement and will blow you off hoping you simply go away. The sad part is that I'm sure the solar panels would have worked well and things probably would have been fine if I had been able to go through with the process but they utterly disregard you if you need to cancel for any reason and are simply interested in ensuring they get whatever cost they can from you and then completely ignore you. Because of this, I will never in good conscience recommend this company to anyone as they deal in bad faith and will downplay the $1200 flat cancellation fee when they try to sell you at the start. If for whatever reason, you do choose to go with Blue Raven for solar and have any requests to be made throughout any part of the process, BE SURE TO GET IT IN WRITING OR THEY WILL NOT HONOR IT.

Reply from Blue Raven Solar

Sep 24, 2020

Hi Hunter, you signed a legally binding agreement which requires you to pay a $1200 cancellation fee. This fee is used to cover work costs by our team since you decided to not move forward with you install. I am sorry to hear you no longer want a system but please call us if you have any other questions or concerns. Sincerely, Maddie E., Blue Raven Solar

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The process seemed streamlined and relatively easy to follow. Staff was responsive to inquiries.

Reply from Blue Raven Solar

Sep 25, 2020

Hi George, thank you for taking the time to leave a review. If you have any feedback on how we could've made your experience 5-star, please email me at [email protected] Have a nice day.-Maddie E., Blue Raven Solar

My electric bill has gone down significantly and they give great customer service.

Reply from Blue Raven Solar

Sep 25, 2020

Hi Frances, thanks for leaving a review. We really appreciate it! Have a nice day.-Maddie E., Blue Raven Solar

installation was a nightmare. it was 6 months from signing to install, which they did wrong and had to redo. it was then 2 months from install till the panels got turned on, at which time one set of panels wasn't connected correctly so wasn't working at all. it was an additional 4 months from that point to get the system fully functioning. i was constantly harrassing them to get the next step scheduled and redone, and no one i talked to ever had any answer or idea for what the hold-up/problem was.

Reply from Blue Raven Solar

Sep 25, 2020

Hi Kate, we are sorry to hear you had a poor experience. .Your system was producing during this time just not reporting to your app. I know this can be frustrating and I want to apologize. Your system is now producing at 99% which is great news. Please give us a call if you have any questions. Thanks, Maddie E., Blue Raven Solar

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Blue Raven helped me lower my bill and reduce my environmental impact, and it cost me nothing.

Reply from Blue Raven Solar

Sep 25, 2020

Hi Zach, thanks for leaving a review. We are happy to hear you are saving money and energy. Have a great day!-Maddie E., Blue Raven Solar

when there were issues initially, they came right out and fixed them

Reply from Blue Raven Solar

Sep 29, 2020

Hi Lee, thanks for taking the time to leave a review of your experience. We really appreciate it! Have a great day.-Maddie E., Blue Raven Solar

Pigeons, was told they would not be a problem. They are and BRS will not fix the problem.

Reply from Blue Raven Solar

Sep 24, 2020

Hi Paul, thank you for reviewing your experience. We are unable to guarantee that pigeons will be an issue that effects your panels. If you have any other concerns that we can help with, please give us a call. Thanks, Maddie E., Blue Raven Solar

Overall I am pleased with the results! Our electricity bill is usually under $10,00

Reply from Blue Raven Solar

Sep 29, 2020

Hi Ken, thank you for taking the time to leave a review. If there is anything we can do to make your experience 5-stars please email me at [email protected] Have a great day!-Maddie E., BRS

My system is constantly not working or not recording my energy levels. I am also receiving huge electric bills every month. What a waste for me as talking to many of my neighbors who also have solar systems..I have certainly been ripped off!

Reply from Blue Raven Solar

Sep 25, 2020

Hi Georgette, we are sorry to hear you have a poor experience. Since your system went down for a few months, we have compensated for this lost production. I hope this helps to make up for our shortfall. Your system is now back online and producing very well. Please give us a call if you any other concerns or questions. Sincerely, Maddie E. Blue Raven Solar

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Blue Raven was attentive, thorough, and had great communication. In addition, they had some awesome incentives for me to sign up when I did, and my neighbors were able to get in on it also, providing me with a referral bonus. Thanks BR!

Reply from Blue Raven Solar

Sep 29, 2020

Hi Brad, thanks for taking the time to leave a review. We really appreciate it! Have a great day.-Maddie E., Blue Raven Solar

We're finally seeing a difference in our electric bill! A little more info regarding getting the tax credit would have been beneficial.

Reply from Blue Raven Solar

Sep 29, 2020

Hi Cathy, thanks for leaving a review. We are happy to hear you have had a great experience. If you have any additional questions about your tax credit please give us a call. Heave a great day!-Maddie E., Blue Raven Solar

Very perfectional great service I have recommended to several people

Reply from Blue Raven Solar

Sep 15, 2020

Hi Robert, thanks for leaving a review. We are so happy you had a great experience. Enjoy your day.-Maddie E., Blue Raven Solar